Rated 4.2 out of 5 by 36
Rated 5.0 out of 5.0 by LL54 Great Manager and Staff
We have stayed in this hotel for business and leisure. We have stayed a total of 11 months off and on. You could not ask for a better hotel. The hotel was very very clean, the staff was great. Amy and Cindy are great staff members, and the other staff also. They treat you like family and make sure your stay is great.
June 24, 2014
Rated 4.0 out of 5.0 by Orion46 All around comfort
Overall more then expected but yet it was different then what we expected also. This would be a super place for an extended stay. We were just in town for a single night and didn't utilize all the amenities available.
June 16, 2014
Rated 4.0 out of 5.0 by lynn_AR Would stay again
Stayed two nights. Was not offered an upgrade for my platinum status, but the hotel was clean and the staff was friendly and helpful. Queen bed was not real comfortable and they needed better pillows. We asked for extra pillows after the first night and that helped. Location was a little awkward to get to, but it was very quite. The door on our particular room had a problem and was somewhat difficult to open. It also made a lot of noise when opened. Overall it was a very good stay and I would not hesitiate to stay there again.
June 16, 2014
Rated 1.0 out of 5.0 by Joe670 No air conditioner
I stayed for 4 nights and every morning informed the
front desk staf that my air conditioner was not working.
The problem was never taken care of.
June 13, 2014
Rated 5.0 out of 5.0 by Mama ski staff
The Staff at the Candelwood in Joplin were wonderful. Dylan was especially friendly and was always willing to help us out. Will stay here again next time in Joplin.
May 6, 2014
Rated 3.0 out of 5.0 by Kidscarol Great service
We were pleased with everything but I had to unplug the refrigerator as it made too much noise and the bathtub/shower was slippery.
March 27, 2014
Rated 5.0 out of 5.0 by JA1314 Another stay
We always stay at the Candlewood whenever we return to Joplin to see family and friends. The hotel is smoker and pet friendly, the rooms are just right and they also have some of the most comfortable beds and pillows I've ever used.
The staff is gracious and accommodating and and to say we're loyal guests is something of an understatement.
March 1, 2014
Rated 3.0 out of 5.0 by Joe670 Needs up dating
We had a group of four staying at this hotel,each having their own rooms. We had many issues . Bad smoke dector battery's , bad refrigerator , room heater quit working and poor quality shower heads.
February 12, 2014
Rated 4.0 out of 5.0 by Al 82 Clean rooms, comfortable beds
Pick the hotel to stay in my way up north, and I was glad of my choice as the rooms were very clean and had a nice bed to rest after hours of driving through inclement weather. Hotel is accessible and easy to drive from the Interstate with plenty of eateries nearby.
January 9, 2014
Rated 3.0 out of 5.0 by nvrr49 There are better Candlewoods
We had ants in the kitchen on our last stay, and there was a beetle in the bathroom this time. I never get upgrades at this location. They just don't seem to care as much as other places.
November 27, 2013
Rated 5.0 out of 5.0 by Azhen1 Most comfortable bed ever!
Friendly service, clean accommodations and supremely comfortable beds. The only negative is that the hotel is set back from the road and the signage is not properly set or lit and the hotel was difficult to find at night.
November 14, 2013
Rated 5.0 out of 5.0 by Nubby My six months at Joplin candlewood
Just wanted to tell all the staff there thank you for making my stay a wonderful experience. Almost took took it for granted that all hotels were that way but my recent stay at the Sheraton in downtown saint Louis was horrible and made me wish there was a candlewood in saint Louis. You all were great and will definetly stay there when we comeback in December.
November 6, 2013
Rated 5.0 out of 5.0 by Lurch9 Candlewood, Joplin, MO
Great stay. Great experience from the time I made the reservation until I departed. No problems at all. This was my first time staying her but it won't be my last.
Great friendly staff and those excellent Candlewood towels...the best in the business.
October 26, 2013
Rated 1.0 out of 5.0 by Rubenstien This candle has burned out.
I will not stay here again. Poor customer services.
1. I called the front desk and asked for more towels for my room.
I was told NO because there were only 2 housekeepers and the gentlemen didn't know where they were. When I got downstairs to get the towels. 4 members of housekeeping were in the cupboard room getting snacks and all of them walked outside to smoke.
2. The chair in our room was all scratched up. If this chair is not good enough to put down in the main entry way. Why is it my room?
3. Our last night there. There was a party 3 doors down. People going in and out of the room. People sitting in the hallway from drinking to much or arguing. The next day when we were checking out I spoke with housekeeping and they had gather 4 big black bags of trash and the room was still trashed. How can this happen?
4. This is the worse one yet. I was waiting for the elevator to open. I heard a member of housekeeping scream and run down the hall to the front desk say there is a pitcher in the refrigirator and it is full of urine.
The worse service of any Candlewood Suite I have ever stayed in.
October 20, 2013
Rated 4.0 out of 5.0 by gammaneen Friendly staff
My only complaint was that we reserved a Queen room in non-smoking but received a King, smoking. The room was wonderful, the upgrade was a definite plus, but I am allergic to cig. smoke. The room itself didn't have a cig. smell but the hallway did! The gentleman that checked us in was a little grumpy but the female staff members were all wonderful!! Would most definitely stay here again, but would make certain we were in a non-smoking room and floor!
October 15, 2013
Rated 5.0 out of 5.0 by Nubby Joplin candlewood
Was another great stay at Joplin candlewood. Have been here for about six months now and the friendly service and clean rooms keep me coming back. You guys do a great job and I will definetly recommend you to my friends and family.
October 14, 2013
Rated 5.0 out of 5.0 by Nubby My stay at candlewood Joplin mo
Staff was friendly and professional and my stay was excellent. I would highly recommend this hotel.
October 9, 2013
Rated 3.0 out of 5.0 by Tahajc Ok
We just needed a place to stay while driving home from a long trip and it was hard to find a room anywhere because of something going on in the area. This happened to be the only room available and it was a smoking room. The smell was terrible! I don't understand why a hotel would have smoking rooms anymore. Maybe I just have been spoiled because the state I'm from doesn't allow smoking in public places.
September 2, 2013
Rated 5.0 out of 5.0 by Bobby7777777 apologize for delay
I am sorry that due to the condition of the local Holiday Inn in Joplin that I assumed that your hotel was in as poor condition as they were. After staying at hotels near yours I finally decided to give you a try, glad we did, it was a great experience and will be back.
August 31, 2013
Rated 5.0 out of 5.0 by NAPAJACK Great Stay at a Great Rate
On our way back to Texas from a trip to see family in Iowa, my wife and I chose to stay at this location because of it's pet friendly accomodations. In a nutshell, we got an exceptionally nice room in a convenient part of town just off the interstate topped off with a great rate. Thanks!
July 6, 2013
Rated 5.0 out of 5.0 by dmatlock Awesome property
I have been staying through the week for almost a month now due to relocating for a new job. Your property is top notch, your staff is very friendly and eager to help in any way. I find your rooms to be extremely clean and well kept. The evening desk clerk, Tara, is exceptional with her customer service. I have completely felt at home while away from home and would recommend your property to others and will use it again if the need arises for both company use and personal use. Great Job Candlewood of Joplin!!!!
June 26, 2013
Rated 5.0 out of 5.0 by Strill Comfortable bed and great friendly service.
Every employee always greeted us with a warm smile.
When we registered (I like to tease people) the gal at the desk gave it right back at me...! LOVED IT...!!!
We had a minor problem, and the lady maintenance person was prompt and took care of it with a smile..!! :o)
My reason for staying at your motel was that I have stayed there a few years ago and was willing to receive the same courteous treatment.
May 17, 2013
Rated 5.0 out of 5.0 by nvrr49 and a good time was had by all
The only time I have ever had a bad time at a Candlewood was due to a bad neighbor. I really like them and the set up.
April 5, 2013
Rated 4.0 out of 5.0 by AJbellii4 Billed twice.
Stayed two weeks, got home found out Candlewood Suites billed me twice for four days, been calling with no return calls.
Also made reservation on line, day of check out my room rate went up after four days asked why and the girl told me because you did your reservation on line we have no control of that - in which is a lie found out later I could get that changed back but still waiting on refund, bad, bad, bad.
Be carefull here.
March 14, 2013
Rated 5.0 out of 5.0 by LucindaW Awesome service and great staff
The entire staff was extremely friendly and ready to accomodate any and every need that we had. They were also very flexible and understanding of our uncertain schedule and worked with me throughout our entire stay. I would recommend this location to any and all travelers, no matter what their need. And the price of the rooms was very reasonable. Thank you to all of you.
March 1, 2013
Rated 5.0 out of 5.0 by CaityandMeMe Candlewood pantry and spacious rooms
The pantry was awesome. It allowed my granddaughter to grab snacks when she was hungry without going out of the hotel and at a reasonable cost.
The rooms were spacious and well organized.
Overall a super place to stay.
February 11, 2013
Rated 5.0 out of 5.0 by friend handicapped room
very accessible and comfortable...bed seemed a little small for 2 adults...?full vs. queen as requested, but overall, experience very good.
Pantry selection was excellent , free soda or water was appreciated.
November 8, 2012
Rated 2.0 out of 5.0 by NASCARfan Uncomfortable beds and not helpful staff
We arrived late and were tired. The bed was very uncomfortable. The next day when we checked out, the rate was wrong and the desk clerk refused to give us the rate quoted on the Internet. Will not stay here again.
October 27, 2012