Rated 3.0 out of 5 by 305
Rated 1.0 out of 5.0 by motrucksafetyguy Property needs an update!
This hotel is in major need of an update. The entire property has a smell and the room was no exception. The room had a musty and/or pet odor. I had to kill 3 wasps in my room during my stay so be sure to open the curtains and check before settling in. The breakfast staff was overwhelmed due to a classic car show in town which resulted in some of the worst service I have experienced to date. If you notice a convention or show on property, take the time to go to a local restaurant over the hotel restaurant as you will not be pleased with the service.
May 4, 2015
Rated 3.0 out of 5.0 by Wanderers 66 Find Another Place in Joplin
The building looks great from the outside, but we found our room to be dingy and dark. There was only one light in the bathroom--above the sink--making it hard to see in the shower. The carpet was dirty, with one large red spot near one of the nightstands. We had no refrigerator or microwave in the room--they had to be "imported" from somewhere else, so the refrigerator was not cold for our items. The microwave looked like it had been tossed out a 20-story building--it was so banged up! It still worked, but it looked like it was on its last legs! Finally, when we checked in, some of our belongings fell off the cart that my husband was pushing--right in front of the check-in desk. NO ONE at the desk (nor the Maintenance Man who stood there, trying to fix a "sqeaking wheel" on our cart) offered to help us pick things up. They just stood there and stared at us. Prior to our stay in Joplin, we had stayed at 3 other Holiday Inns along our vacation route. Joplin was THE WORST!
To be fair, one worker DID finally come and push our cart to the room. That same gentleman is the one who brought in the refrigerator and microwave, and he was very polite. We also had a problem with getting the TV to work, so a Maintenance Man was called and he was also polite and helpful, arriving very quickly.
May 2, 2015
Rated 3.0 out of 5.0 by Set Me Up Joplin Stay
extremely noisy. Could not see out window completely frosted due to the seal being broke. Needs a remodel. Stayed in a Holiday Inn & Suites Xpress, Lincoln Nebraska the previous night and it was great, this one not so much.
May 1, 2015