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Rated 4.1 out of 5 by 248 reviewers.
Rated 2.0 out of 5.0 by 6 Birthday Parties in 2 Days As always, the rooms were clean and comfortable and the staff was friendly and attentative. However this time we stayed on a weekend. From Friday night to Sunday morning there were 6 birthday parties. The staff was wonderful about monitoring the pool area to clean up other people's messses and to ensure everyone was following the rules. The hot tub was maybe 90 degrees, so all of the kids prefered that to the chilly pool, so at one point there were 17 kids in the 9 person hot tub. After driving 7 hours, not being able to relax in a hot tub or sit outside my room (not one empty table on Saturday night), this was not my idea of a great weekend. October 19, 2014
Rated 5.0 out of 5.0 by early check-in The reservation department was completely fleible in arranging early check-in. And the front desk staff were wonderfully helpful in both greeting signage and distribution of gift bags to our guests. We had a total of 28 rooms with no complaints. Thank you again to all who made this a wonderful family gathering for our daughter's wedding. October 17, 2014
Rated 4.0 out of 5.0 by Great Times in the Zoo! I am a CMU Alum, but when I do have to make a visit at WMU, my family and I really enjoy staying at the Holiday Inn West. The pool and Burdicks is great. You must go to Sophia's House of Pancakes for the best breakfast in town and the Olde Penninsula Brewpub and Restaurant for lunch, dinner or just a drink. We'll be back in a few months. October 16, 2014
Rated 4.0 out of 5.0 by Great getaway We stay here several times a year, usually for no particular reason. Kalamazoo and Battle Creek are fun towns for families and this hotel is a good fit. October 15, 2014
Rated 4.0 out of 5.0 by Comfortable bed generally quiet Comfortable and generally quiet--not though on Sat. night; friendly staff October 15, 2014
Rated 5.0 out of 5.0 by Wedding in K'Zoo Friendly staff, clean room. Shuttle driver dropped us off at the wrong location, had to walk a few blocks to the wedding. He picked us up at the right location! October 13, 2014
Rated 5.0 out of 5.0 by Great response time I realized shortly after checking in that the heat in my room wasn't working. The staff immediately sent someone up to look at it. After a brief initial assessment, he realized there were no guarantees he could quickly resolve it. Hotel was great about making moving in to another room seamless. October 13, 2014
Rated 5.0 out of 5.0 by Another good stay Stayed once again at The Holiday Inn to see a show at Miller Auditorium. Always pleasant and friendly staff..good value....BUT...put a few more folks on the bar staff for Friday nights...we stopped by the bar after the show , waited almost 10 mins to be served (at a table)., Only saw 1 girl behind the bar who was way too busy to be on her own. Gave up waiting and left. Apart from that minor hiccup..great hotel.. October 9, 2014
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