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Rated 4.0 out of 5 by 218 reviewers.
Rated 5.0 out of 5.0 by Modern rooms and very nice indoor pool The staff was extremely friendly and personable. The room was very modern and clean. This hotel is known in the area very their very nice indoor pool. I would recommend this this hotel to anyone who is staying in the Kalamazoo/Oshtemo area. August 27, 2014
Rated 2.0 out of 5.0 by Acceptable accommodations, not great attention to detail The rooms are clean and comfortable; however my experience with the staff left much to be desired. The gentleman I interacted with at the front desk was extremely mechanical in his approach to customer service and made me feel like I had done something wrong when the key he had given me did not work in the door. Also, in the room in which I stayed, there was a bright light from the courtyard that shined directly into my room and did not turn off until midnight. Since there was no way to draw the heavier curtains, that meant that there was a light shining in my face until midnight each night! Simple things to fix, but unless they are fixed I would not stay here again. August 26, 2014
Rated 4.0 out of 5.0 by Conference Everything about this hotel was up to standards and usually top notch. The restaurant could use a little work. Closed early one night to update computer system- I understand the need but I really think they could have waited the one extra hour until closing. My coworker and I missed dinner because of this. Breakfast buffet is overpriced for what is offered and service was really mediocre. Service for dinner the next night was excellent, but food was mediocre. The room was very nice, very comfortable. Nice beds and nice pillows. I would stay here again but think I would look elsewhere for dinner. August 25, 2014
Rated 5.0 out of 5.0 by Great Holidome Kids loved the holidome and we enjoyed the restaurant. August 20, 2014
Rated 5.0 out of 5.0 by A little pricey but worth it I had a great experience. The price was a bit much but for the area it was a great hotel and experience. I will stay here again. August 17, 2014
Rated 4.0 out of 5.0 by Good night's stay A good clean comfortable room gave a good night's sleep. The pool area was fine except that the shower by the pool didn't work. The food at the restaurant was very good. All in all, a good place to stay. August 17, 2014
Rated 5.0 out of 5.0 by Great Staff! I did have an issue with my stay, but when I brought it to the attention of the manager he completely understood the issue and rectified the problem. August 14, 2014
Rated 3.0 out of 5.0 by general observations Actually, I prefer to stay at a Holiday Inn Express, since I don't need the pool. The Express units have much better bathrooms, refrigerators in the room, larger rooms, bigger beds, and free breakfast along with all the other services you provide. A much better value. August 14, 2014
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