Rated 5.0 out of 5.0 by Jules48723 Excellent Customer Service at Holiday Inn Kalamazoo-W!
My husband and I recently stayed at the Holiday Day Kalamazoo-W, as we were both running the Borgess Run for the Health of It races on Sunday, May 5. I have to say, I've never been so impressed with the customer service and little touches from a hotel!! When we arrived at our room, I found a personalized card waiting for me wishing me luck on my race that was signed by all the staff! It was an incredible nice touch that I've not had at any other hotel that I've stayed at. The morning of the race they had bottled water, fruit and breakfast bars at the front lobby with a sign wishing luck to all the runners.
It's these kinds of touches that will bring us back to this hotel again and encourage us to recommend it to others!
Nicely done Holiday Inn, nicely done!
May 13, 2013
Rated 5.0 out of 5.0 by MarathonDoug1 Very Polite and Helpful Staff
Dear Holiday Inn Kalamazoo,
I ran in the Kalamazoo Marathon on May 5. Your staff was excellent in making me feel at home at the hotel before and especially after the race. This kindness was epecially meaningful because race day was warm and I was more than a little sore after returning to the hotel. One member of the maintenance staff held the door for me while another helped me to cary my gear bag back to my room. The front desk was very helpful at check-in and check-out.
I will defintely recommend your hotel to my friends.
All the best,
May 12, 2013
Rated 3.0 out of 5.0 by lesley795 review of hotel
Staff friendly and helpful. Satisfactory accommodation. Restaurant food not great. Breakfast buffet was O.K.
May 12, 2013
Rated 3.0 out of 5.0 by MudMan I'm a Platinum member......but not treated like one.
Thought I was enjoying a Rewards Night but end up getting charged, this hotel location has a difficult time "rewarding" members.
May 9, 2013
Rated 5.0 out of 5.0 by Kruckle Great Family Hotel
My son's baseball team stayed there. Great pool area for pizza party and fun for adults too. Close to ball field.
May 3, 2013
Rated 4.0 out of 5.0 by Sinderella Very nice place to stay
We were their for a sporting event being held in town. Staff was very friendly and helpful. They were all pleasant and always with a smile.
April 25, 2013
Rated 5.0 out of 5.0 by CinDon27 Great value.
This hotel has everything I look for in a hotel. Great staff, Very nice room and great atmosphere.
April 22, 2013
Rated 5.0 out of 5.0 by BigWood Has it All
I love this holtel because it has everything to help relax after a long day on the road, including pool, workout facility, Old Burdicks Pub and comfortable rooms. When I'm ever in Michigan for business I walways make sure to stay here.
April 17, 2013