Rated 4.1 out of 5 by 106
Rated 5.0 out of 5.0 by CorralFam Great Stay, comfort, clean and entertaining!
Loved our stay there!! Very Clean rooms and entire location! Staff was professional, courteous and helpful. The place is so relaxing and nice.
November 13, 2013
Rated 4.0 out of 5.0 by bat229 nice facility, very personable
was very disappointed with the restaurant. The quality of the food was just average, the prices were very high and the portions were certainly not very sufficient. When there is no other places to go without a vehicle it is rather unpleasant having to go to the same place each evening.
I will in the future if I have to use this facility make sure that I do not have to dine at this facility.
November 13, 2013
Rated 3.0 out of 5.0 by Fourstardave Desk staff
A very good property. My reason for 3 stars is the desk staff were very nonchalant when my wife notified them that, when getting a soda from the machine( #7) the dispensing door shut tight on her finger,causing much pain, to the point where she was screaming for help.
A couple gentlemen arrived from the bar then a maintenance man who was no help.. Unable to physically open it my wife ask one of the gentlemen to insert money $1.25 finally allowing my wife's finger to be removed.
Again I repeat, the desk staff never offered an ' oh dear or a sorry' even though it was reported twice.
That was quite disappointing.
November 11, 2013
Rated 5.0 out of 5.0 by Babs1954 Good Food; Fair Service Burdick's
Thursday was very busy, we were in no hurry so you decided to relax in the restaurant on site for dinner. The restaurant was very crowded even for 7pm, our waitress was nice but forgetful. She totally forgot my side salad and when asked to remove it she packed it to go. I was not happy with that and she took it away.
The food and drinks we received were excellent; the Bloody Mary's, Bacon Cheeseburger, Pasta and Mac & Cheese with grilled Shrimp were extremely tasty.
I would stay here again if in the area.
November 11, 2013
Rated 4.0 out of 5.0 by spartanmace Nice location/ nice rooms
Bar and resturant are nice as well as pool and game area.
It's on the pricier side, but worth it.
November 6, 2013
Rated 4.0 out of 5.0 by Brigette11 Close to downtown and colleges yet tucked away.
Very convenient for parents of students at Western MI University and Kalamazoo College.
November 5, 2013
Rated 4.0 out of 5.0 by Brook72 Great service
I stay at this hotel monthly. The staff is always friendly and helpful.
The priority club manager's reception is always a great plus and the restaurant on site is great to be able to stay at the hotel vs driving some place for meals.
I'm starting to notice though that the rooms are starting to get warn down. As I stay at newer hotels in other cities, then come back to this hotel it has become more obvious.
October 28, 2013
Rated 2.0 out of 5.0 by ChemChic Large clean room...bedding uncomfortable
I was excited to get in our room..was exhausted from a day of Reunion activities. I got into the bed for a nap...was made up beautifully....the pillowcase was scratchy/rough! and it was made of that fluff material that they used to use for quilt batting...so no support or body in the pillows. So..ok...then hubby got in the bed...I felt like I was in a water bed, so every move he did (even just moving his arm) made the bed move like jello...and woke me up! (I'm a very sound sleeper!). This mattress was very soft, and not in a good way.
On the great side: the shower was superb..great pressure and showerhead. The bathroom is large, towels great! so if I were to stay in the bathroom all the time, this property would have gotten a 5. We stay in hotels a lot when traveling, even if we're in town with family.
The front desk was wonderful..check in speedy and check out was automatic....invoice scooted under door during the night. I said the value was poor because I've stayed in some hotels in the past years and they've upgraded their mattresses to the most wonderful sleeping experience..and for $20-30 less than this hotel cost us (AND we had a special rate!) and those hotels are in cities.
I didn't try the wifi..the instructions were too bothersome and I wasn't going to be online enough to merit tackling them. I also trying to get a channel was a long route, too...too many menus just to watch something.
October 23, 2013