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Rated 4.1 out of 5 by 195 reviewers.
Rated 1.0 out of 5.0 by dirty pool and room The pool is very dirty and old food was left in the fridge in our room July 17, 2014
Rated 5.0 out of 5.0 by Comfortable and clean We came in late and left early both nights that we spent there, so we didn't use any of the hotel's services. The room was clean and the bed was comfortable. The fact that the hotel was pet friendly was the main reason we chose it. Would stay here again. July 9, 2014
Rated 3.0 out of 5.0 by billing issue I used points to redeem two rooms for one night stay on 6/27. However when I came back from the trip, I realized that I was being charged twice on my credit card, once for each room i guess for 6/27-7/3. Still trying to figure out what went wrong with the bill. July 8, 2014
Rated 5.0 out of 5.0 by Family fun Great place for the kids to let loose and have a great time July 7, 2014
Rated 4.0 out of 5.0 by Always a pleasure I have stayed at this facility on numerous occasions. As usual the staff does a good job of keeping an older facility in good shape..The rooms and the common areas are clean. When we have been there, there is usually some large group, this time it was a kids baseball team, that seems to have the potential to overwelm the abilities of a staff to keep up. Yours takes it in stride and doesn't seem to miss a beat. Keep up the good work. July 3, 2014
Rated 4.0 out of 5.0 by wedding reception OUTSTANDING!! Staff was very attentive, everything went like clock work, the food was beyond excellent. the layout was great. Couldn't have been better! July 3, 2014
Rated 2.0 out of 5.0 by Disappointed We have visited the Holiday Inn in Kalamazoo several times over the past 7 years and had always been happy....till this last visit. When I called to make our reservations I specifically ask for a room that was pool side on the first floor because we would be celebrating our sons graduation and wanted to have easy access to the dome area and the things we had in our room without going up and down the stairs.....I was told "no problem we have a room available" . Well upon arrival I was told that our room was on the 2nd floor and no other rooms were available and that the request was not in my reservations. After I told her I would not have paid the cost of a poolside room if I knew the first floor was not available, she did apologize and adjusted my bill but we had to go out to another establishment to celebrate. Then when we finally were settled into our we noticed that the air was not working properly so we called the front desk to have someone check it...the service guy showed up quickly and told us that the compressor was just slow kicking in and that it would be fine "shortly". We had told him that we had it on high cool and set at 60 for an hour before we called and it was not working, but he was convinced it would be soon. This just happened to be on a very hot day and the humidity was extremely high...the room never did cool off and everything including the carpet felt very sticky and damp and it was awful sleeping. It was a very disappointing stay on what was a very special day for our family. July 2, 2014
Rated 1.0 out of 5.0 by Nice hotel, but issues During our stay, the AC unit made horrific noises. We contacted the front desk, and a maintenance person was dispatched quickly. As he opened the access door, the noises went away. Short-lived. They started back up around 12 AM and wouldn't stop (every 10-15 minutes or so when the unit would turn back on). No sleep. Be wary of the pool side rooms. We were told twice during check in that kids were to be out of the pool at 10:30 and adults at 11:30 and it would be quiet after that time. Kids were in the pool area until at least 12, and adults were in the pool area until at least 2 AM, even after we called at 1 AM. I don't mind a good time, but put better (read sound-deadening) glass in the windows as it magnified the sound. July 1, 2014
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