Rated 4.1 out of 5 by 436
Rated 5.0 out of 5.0 by Aaron75 relaxing and welcoming
thank you ihg. very comfortable stay. It is what I have come to expect, but it is nice to be wowed on occassion like I was this stay. Thanks again!
October 1, 2015
Rated 5.0 out of 5.0 by rpilatowski Emjoyable stay
Friends and I stayed here on a Sunday night. The entire staff including the cleaning staff went out of their way to make us feel comfortable. We don't have a complaint about anything. The pool, hot tub and outside patio with bar service were fantastic.
October 1, 2015
Rated 5.0 out of 5.0 by Packer4 Comfortable bed and great service
For me it was a 5 star stay, i am a very hard person to please when it comes to sleeping. The beds and pillows where outstanding. Im just sorry because of my golf times i didnt have a chanc to try dinning. loved the nicknak store and the the overall experince of the pool area and great staff. will return next year.
September 30, 2015
Rated 1.0 out of 5.0 by Uturn navigator Will never return
Management was rude and unaccommodating. Encountered many issues particularly in regard to the use of the meeting room and these issues were never resolved. Customer service experience was very poor from check in to check out. Explanations provided to expressed concerns were not reasonable or logical.
September 29, 2015
Rated 4.0 out of 5.0 by RickyBobby76 Lots of Amenities
This is a nice hotel with a lot of amenities. It has convenient access to the freeway and everything is nearby. So I would recommend it to others. But I'll warn you ... they may decide to bump your original reservation which is not cool, luckily for us staff was apologetic and accommodating.
September 29, 2015
Rated 5.0 out of 5.0 by hoopdog Great Weekend!!!
My sister and I were in town for the Bronson Hospital 5K. All of the staff were very accommodating, restaurant & lounge were nice and our beds were quite comfortable. The hotel was sold out due to ice hockey & soccer tournaments. Being a ice hockey parent & former team manager for many years, I know what it must be like to manage bus loads of teams at a hotel for tournaments. Other than one reported noise incident, the desk staff took care of it right away and even called our room to make sure everything was ok. We will definitely come back if we run the race next year.
A special shout out to Sally...thanks for YOUR help!!
September 28, 2015
Rated 3.0 out of 5.0 by ee11111 slimy soap, air conditioner loud as lawn mower
Most things about this place are fine. The two that are not, however, tainted my entire experience. First, the soap has moisturizer or lotion in it. The result is that using it makes your skim slimy rather than clean. It's disgusting; showering is like being drooled on, with no way to wash it off. The hotel doesn't have any other type of soap, so bring your own if this will be a problem for you.
The other issue is that the air conditioner is about as loud as a lawn mower. This is true even when only the fan is running, as opposed to the fan cooling unit. This means that overnight the only way to get silence in the room is to turn the unit completely off. That's not acceptable.
September 27, 2015
Rated 3.0 out of 5.0 by Labhoarder disappointed
twin beds next to pool, party in room next door 2 nights in a row at about 2-4 in the morning, beds not comfortable. Have stayed here before and always pleasant stay this time was disappointing, not sure if I will return. Always came back for Burdick's in the past, now they are gone ...
September 26, 2015