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Rated 4.1 out of 5 by 411 reviewers.
Rated 1.0 out of 5.0 by Great property, horrible front of the house and management support Stayed for the last two weekends at this site. Both weekends we had troubles with our reservations. It seems like a pretty simple task to book a room and show up, stay and pay. Spent 45 minutes on the phone making the reservations for the first weekend and when I arrived it wasn't right. They then cancelled my reservations for the second weekend because of their mistake. Overall the hotel is a great and fun place to stay. The management and front desk have some serious issues with the basics of their job. We had about 20 families staying there with us ( all booked in advance) and there were 3 other families that I know of that had the wrong rooms given to them (king instead of 2 queens) of issues with their reservations. August 24, 2015
Rated 5.0 out of 5.0 by Reliably Comfortable This is our go-to hotel for Kalamazoo. The GM here is fabulous and the facilities are convenient and comfortable. What more could you want in an economical place to stay? August 21, 2015
Rated 5.0 out of 5.0 by wonderful property and great service We decided last minute to stop and spend the night during our recent vacation in Michigan - the staff was very accommodating and we were able to get a room. We weren't there very long to enjoy all of the amenities, however walked around the property and was very impressed with the restaurant, access to activities within the hotel like ping pong and pool tables, swimming pool and just being able to walk around and enjoy some space. The guest room looked over the pool area and it was super quiet although there were several in the pool and common areas. We really enjoyed our stay and I will definitely return to the area and stay at this property when traveling for business and/or leisure. August 10, 2015
Rated 5.0 out of 5.0 by Great beds The pillow and the bed is the most comfortable I have ever stayed in and the roominess of the room is fabulous August 10, 2015
Rated 1.0 out of 5.0 by Dirty room, cold food, difficult to find Upon checking in, 2 rooms for 2 days, one of the rooms seemed like housekeeping really didn't want to do their job. No cups, no soaps, no trash bags, one towel, no linens for the pull out couch. After we got linens from the desk for the couch, when we pulled it out we found very dirty linens still in it! Breakfast buffet was horrible and way overpriced. Very little food on the buffet. What was there was cold, gravy and eggs, stale biscuits, questionable sausage. Trying to just get coffee was a chore. Almost had to walk out just to get the bill so we could leave! Skip the restaurant and find somewhere in town. August 10, 2015
Rated 5.0 out of 5.0 by Very Clean Clean and quiet setting. Friendly staff greeted us and our rooms were very clean. I also liked that this location is pet friendly. August 9, 2015
Rated 5.0 out of 5.0 by Stayed as a Wedding Guest We stayed at this hotel because it was where a wedding reception was being held. I enjoyed having the discount because of the room block (I will say though, when I called over the phone to book, reservations sent me to the front desk, and the front desk seemed to think I'd called them without getting to reservations first - there was a clear lack of communication about how that booking process was to be handled). It was a great place though, for what we were doing. August 4, 2015
Rated 4.0 out of 5.0 by Nice Stay Good location, comfortable environs, staff courteous. No complaints. August 3, 2015
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