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Rated 4.1 out of 5 by 439 reviewers.
Rated 5.0 out of 5.0 by Kalamazoo business I was in town on business and typically stay at the HIE on the other side of Kalamazoo, but construction at the exit led me to stay here. This is a clean hotel with an in house restaurant and exercise room. October 11, 2015
Rated 5.0 out of 5.0 by Slept Like a Baby Quiet room with a very comfortable bed. We travel with our dogs frequently and they allowed them for a reasonable fee. That's always a plus for us. Great place to stay. Highly recommend. October 7, 2015
Rated 2.0 out of 5.0 by Terrible experience I was not greeted as a valued rewards member and the front desk staff were unprofessional and unfriendly. They seemed more preoccupied with their next smoke break rather than ensuring I was welcome, etc. October 7, 2015
Rated 5.0 out of 5.0 by relaxing and welcoming thank you ihg. very comfortable stay. It is what I have come to expect, but it is nice to be wowed on occassion like I was this stay. Thanks again! October 1, 2015
Rated 5.0 out of 5.0 by Emjoyable stay Friends and I stayed here on a Sunday night. The entire staff including the cleaning staff went out of their way to make us feel comfortable. We don't have a complaint about anything. The pool, hot tub and outside patio with bar service were fantastic. October 1, 2015
Rated 5.0 out of 5.0 by Comfortable bed and great service For me it was a 5 star stay, i am a very hard person to please when it comes to sleeping. The beds and pillows where outstanding. Im just sorry because of my golf times i didnt have a chanc to try dinning. loved the nicknak store and the the overall experince of the pool area and great staff. will return next year. September 30, 2015
Rated 1.0 out of 5.0 by Will never return Management was rude and unaccommodating. Encountered many issues particularly in regard to the use of the meeting room and these issues were never resolved. Customer service experience was very poor from check in to check out. Explanations provided to expressed concerns were not reasonable or logical. September 29, 2015
Rated 4.0 out of 5.0 by Lots of Amenities This is a nice hotel with a lot of amenities. It has convenient access to the freeway and everything is nearby. So I would recommend it to others. But I'll warn you ... they may decide to bump your original reservation which is not cool, luckily for us staff was apologetic and accommodating. September 29, 2015
  • 2015-10-13T12:25:47.142-05:00
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