Rated 4.0 out of 5 by 229
Rated 1.0 out of 5.0 by Unacceptable room Need to improve cleanliness
I was very disappointed with the cleanliness of the room. Upon arrival, we found used towels in the bathroom and stains on the kids bedding.
The following day, we left the room (no do not disturb sign was placed on the door) and when we returned to the room that evening, it had not been cleaned.
September 3, 2014
Rated 2.0 out of 5.0 by Marie-Louise1 TINY rooms!
The rooms(I visited a relative in another room) are VERY small! And so is the bathroom. Counter top could not hold husbands shaving equipment and my cosmetics.
Yes, the bed was comfortable--for sleeping not for sitting. While there was room for a comfortable chair, there was none, only the desk chair which wasn't at all comfortable to sit in and watch tv or read. Light bulbs were burned out on 2 of the lamps.
Third floor guests need more than one packet of coffee in their rooms...it's not fun to have to get dressed, go down to the first floor, then carry coffee upstairs.
Sparse menu in restaurant...buffet and menu offer mostly fried stuff, little fruit...not good variety on menu.
September 3, 2014
Rated 5.0 out of 5.0 by clem b comfort and value
the rooms are nice and clean . the staff was excellent. the food was good had a good time. I will come back
August 27, 2014
Rated 5.0 out of 5.0 by imhappy2cu Modern rooms and very nice indoor pool
The staff was extremely friendly and personable. The room was very modern and clean. This hotel is known in the area very their very nice indoor pool. I would recommend this this hotel to anyone who is staying in the Kalamazoo/Oshtemo area.
August 27, 2014
Rated 2.0 out of 5.0 by gh85 Acceptable accommodations, not great attention to detail
The rooms are clean and comfortable; however my experience with the staff left much to be desired. The gentleman I interacted with at the front desk was extremely mechanical in his approach to customer service and made me feel like I had done something wrong when the key he had given me did not work in the door.
Also, in the room in which I stayed, there was a bright light from the courtyard that shined directly into my room and did not turn off until midnight. Since there was no way to draw the heavier curtains, that meant that there was a light shining in my face until midnight each night!
Simple things to fix, but unless they are fixed I would not stay here again.
August 26, 2014
Rated 4.0 out of 5.0 by SMTX Conference
Everything about this hotel was up to standards and usually top notch. The restaurant could use a little work. Closed early one night to update computer system- I understand the need but I really think they could have waited the one extra hour until closing. My coworker and I missed dinner because of this. Breakfast buffet is overpriced for what is offered and service was really mediocre. Service for dinner the next night was excellent, but food was mediocre. The room was very nice, very comfortable. Nice beds and nice pillows. I would stay here again but think I would look elsewhere for dinner.
August 25, 2014
Rated 5.0 out of 5.0 by Churcho Great Holidome
Kids loved the holidome and we enjoyed the restaurant.
August 20, 2014
Rated 5.0 out of 5.0 by rbgolfohio A little pricey but worth it
I had a great experience. The price was a bit much but for the area it was a great hotel and experience. I will stay here again.
August 17, 2014
Rated 4.0 out of 5.0 by kj54 Good night's stay
A good clean comfortable room gave a good night's sleep. The pool area was fine except that the shower by the pool didn't work. The food at the restaurant was very good. All in all, a good place to stay.
August 17, 2014
Rated 5.0 out of 5.0 by KMH0512 Great Staff!
I did have an issue with my stay, but when I brought it to the attention of the manager he completely understood the issue and rectified the problem.
August 14, 2014
Rated 3.0 out of 5.0 by dkdrag general observations
Actually, I prefer to stay at a Holiday Inn Express, since I don't need the pool. The Express units have much better bathrooms, refrigerators in the room, larger rooms, bigger beds, and free breakfast along with all the other services you provide. A much better value.
August 14, 2014
Rated 1.0 out of 5.0 by Fido3000 Cofortable bed, not such great service
There were 8 of us staying there and no one was happy when they left...too bad...if only employees would have been better trained and had better attitudes...
August 13, 2014
Rated 5.0 out of 5.0 by golfguykev Early arrival on a Sunday
The front desk team scrambled to find me an open/cleaned room for me at 11:00am local time
August 12, 2014
Rated 2.0 out of 5.0 by marks56 overall
Well...I have to say that the property has suffered a big change recently. I stayed for 6 nights again this trip and 2 days that my room was cleaned, cleaning rags had been left behind and the room floor was dirty. Then one day they did not get to my room till after 5pm so i passed on that. The GPI corp rate went up and the perks went down. I think we will be looking to stay somewhere else going FW. Seems that the atmosphere at this hotel is going to be different.
August 11, 2014
Rated 3.0 out of 5.0 by JJ43 Nice Hotel
The hotel is nice, but has limited number of microwaves and refrigerators. Will probably not stay here again for that reason.
August 10, 2014
Rated 1.0 out of 5.0 by CardsFan82 This Hotel went to the DOGS!
Stayed here for a tour of WMU. After checking in we were greeted by a large dog barking in another room. They moved us to the next floor only to hear it louder. Moved us again to have another dog across the hall. I figured after 3 moves I'd turn up the fan and deal with it! I understand it's a pet friendly hotel but wouldn't you think they would keep the rooms in a block, not scattered around? I think for allergy reasons that would be appropriate. The last room smelled of mildew and the chair's leather was nasty. The bartender I had was rude to say the least! More interested in playing with her phone, never gave a total or said thanks! I'll be in this area a lot in the future and would never stay here again!!
August 10, 2014
Rated 5.0 out of 5.0 by blonde866 Great place to stay
Very easy check in and check out!!! No long waits at the front desk or anywhere. The room was very clean and quiet.
August 6, 2014
Rated 5.0 out of 5.0 by justjohnne Consistently good
This is always a great place to stay. On occasion I bring my labrador retriever and they always welcome her. Rooms are always clean and I can count on the staff when needed. I'm kind of a bed snob so that is the only thing that could be improved.
August 5, 2014
Rated 5.0 out of 5.0 by Frankie85 confortable bed and great service
Great pool, good food, the best pillows. I would highly recommend staying at this hotel.
July 31, 2014
Rated 4.0 out of 5.0 by Traveler8708 I was only there for 8 hours
For a quick overnight stay I would say it was a good stay. There is no provided free breakfast. Our room window was facing the pool area and the room darkening drapes did not keep the light out from the pool area which made it annoying to sleep if you are used to sleeping in the dark. But at 11pm, I wasn't about to request another room with a sleepy toddler.
July 30, 2014
Rated 1.0 out of 5.0 by HeyMan forget this
please forget this, go to another holiday inn and enjoy!
July 30, 2014
Rated 2.0 out of 5.0 Our not so fun weekend.
Stay at a hotel downtown because this one is not worth the price...
July 29, 2014
Rated 2.0 out of 5.0 by Big buck 10 Not a good night stay
I wouldn't recommend staying here. Very dated and had issues with my room. I won't go into details.
July 26, 2014
Rated 2.0 out of 5.0 by Mark195 Nice Hotel, lousy bed, lousy AC unit.
It is a nice and very clean hotel. But the Heating and cooling unit is an antique and was unable to control room temperature. Freeze or burn up. Only two choices.
The Bed is the usual Holiday Inn type. Hard as a rock and for me that is a lousy nights sleep.
The noise from other rooms can be heard through the walls which is another bummer.
The Toilet which is the pressurized type is like a rocket engine when you flush. Too loud!!! Then it does not refill unless you jiggle the handle several times and then listen to tell if it is filling or just wasting water.
July 25, 2014
Rated 1.0 out of 5.0 by Ezoner Continues to DIsappoint
I have given this location chance after chance to improve and they do not seem to want to nor care about their customers. I could not recommend staying at this hotel and there are far less expensive hotels in the area that value their customers.
July 22, 2014
Rated 3.0 out of 5.0 by 28yrs elite Understaffed
Horrible check-in experience. Bed reflected number of stays. It may be that flipping the mattress may help.
July 21, 2014
Rated 1.0 out of 5.0 by jenu dirty pool and room
The pool is very dirty and old food was left in the fridge in our room
July 17, 2014
Rated 5.0 out of 5.0 by SueBW Comfortable and clean
We came in late and left early both nights that we spent there, so we didn't use any of the hotel's services. The room was clean and the bed was comfortable. The fact that the hotel was pet friendly was the main reason we chose it. Would stay here again.
July 9, 2014
Rated 3.0 out of 5.0 by JLC14 billing issue
I used points to redeem two rooms for one night stay on 6/27. However when I came back from the trip, I realized that I was being charged twice on my credit card, once for each room i guess for 6/27-7/3. Still trying to figure out what went wrong with the bill.
July 8, 2014
Rated 5.0 out of 5.0 by funnytimes Family fun
Great place for the kids to let loose and have a great time
July 7, 2014