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Rated 4.1 out of 5 by 263 reviewers.
Rated 5.0 out of 5.0 Clean room, friendly syaff Often in town for business, I find this hotel a good value. Nice breakfast in the restaurant, clean rooms and attentive staff. October 25, 2014
Rated 5.0 out of 5.0 by excellent quick service the front desk staff was very friendly and answered my questions while i had 6 guest with me. we were in our rooms within 10 minutes of checking in. The lounge area was very relaxing although they could have had 1 extra person working taking orders when the rush came in. Over all Patrick did a great job. The dining area food was good and service was quick for the 8 of us eating. I did ask the waitress what time breakfast was and 2 of the girls gave different times as when they opened. OK for me i didn't get down to eat until 7:30 food buffet was excellent I will be staying here on my future business trips October 24, 2014
Rated 5.0 out of 5.0 by Great stay with great service. Friendly and sincere! We were very satisfied with our stay at the Holiday Inn in Kalamazoo, Michigan. The only, though minor irritation was that the outdoor exit would not open with our room card as it was supposed to. No big deal, the Holiday Inn chain is great! Thank you! October 21, 2014
Rated 4.0 out of 5.0 by Affordable and great service Nice quiet hotel with friendly staff. Nice restaurant within the hotel with a variety of food. Great overall experience for the prize. October 20, 2014
Rated 5.0 out of 5.0 by Great Staff Especially pleased with the wait staff and with the hotel front desk staff. October 20, 2014
Rated 4.0 out of 5.0 Great Bar. Helpful staff Great bar with a good selection. Staff was very nice and helpful. Provided a shuttle to downtown too! October 20, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Good visit. But the desk chair was shabby. Internet was fine and room was clean and comfortable. October 20, 2014
Rated 2.0 out of 5.0 by 6 Birthday Parties in 2 Days As always, the rooms were clean and comfortable and the staff was friendly and attentative. However this time we stayed on a weekend. From Friday night to Sunday morning there were 6 birthday parties. The staff was wonderful about monitoring the pool area to clean up other people's messses and to ensure everyone was following the rules. The hot tub was maybe 90 degrees, so all of the kids prefered that to the chilly pool, so at one point there were 17 kids in the 9 person hot tub. After driving 7 hours, not being able to relax in a hot tub or sit outside my room (not one empty table on Saturday night), this was not my idea of a great weekend. October 19, 2014
Rated 5.0 out of 5.0 by early check-in The reservation department was completely fleible in arranging early check-in. And the front desk staff were wonderfully helpful in both greeting signage and distribution of gift bags to our guests. We had a total of 28 rooms with no complaints. Thank you again to all who made this a wonderful family gathering for our daughter's wedding. October 17, 2014
Rated 4.0 out of 5.0 by Great Times in the Zoo! I am a CMU Alum, but when I do have to make a visit at WMU, my family and I really enjoy staying at the Holiday Inn West. The pool and Burdicks is great. You must go to Sophia's House of Pancakes for the best breakfast in town and the Olde Penninsula Brewpub and Restaurant for lunch, dinner or just a drink. We'll be back in a few months. October 16, 2014
Rated 4.0 out of 5.0 by Great getaway We stay here several times a year, usually for no particular reason. Kalamazoo and Battle Creek are fun towns for families and this hotel is a good fit. October 15, 2014
Rated 4.0 out of 5.0 by Comfortable bed generally quiet Comfortable and generally quiet--not though on Sat. night; friendly staff October 15, 2014
Rated 5.0 out of 5.0 by Wedding in K'Zoo Friendly staff, clean room. Shuttle driver dropped us off at the wrong location, had to walk a few blocks to the wedding. He picked us up at the right location! October 13, 2014
Rated 5.0 out of 5.0 by Great response time I realized shortly after checking in that the heat in my room wasn't working. The staff immediately sent someone up to look at it. After a brief initial assessment, he realized there were no guarantees he could quickly resolve it. Hotel was great about making moving in to another room seamless. October 13, 2014
Rated 5.0 out of 5.0 by Another good stay Stayed once again at The Holiday Inn to see a show at Miller Auditorium. Always pleasant and friendly staff..good value....BUT...put a few more folks on the bar staff for Friday nights...we stopped by the bar after the show , waited almost 10 mins to be served (at a table)., Only saw 1 girl behind the bar who was way too busy to be on her own. Gave up waiting and left. Apart from that minor hiccup..great hotel.. October 9, 2014
Rated 5.0 out of 5.0 by Great service!!!!! Highly Recommended Our stay at Holiday Inn was excellent, we were in town for a wedding and the Hotel was a great meeting place for our family. The rooms were comfortable, the staff was very courteous, and friendly, the food at bar was tasty, and the breakfast buffet was second to none!!! P.S. we left our phone charger in the room, called the front desk and they mailed it back within a few days!!! C.B. October 9, 2014
Rated 5.0 out of 5.0 by Great service! We arrived before actual check-in time and we were given a room right away, which we appreciated! Nice staff, clean hotel, and comfortable sleeping. October 9, 2014
Rated 5.0 out of 5.0 by One of the better Inns Highly recommend the Sunday breakfast buffet. Requested and received a quiet room away from the pool. Last year we had a room above the party platform by the pool - Not good if you need to get up early. The overall stay was great - but the room could use a light in the entry by the mirror. The HVAC unit was difficult to control, has a noisy compressor, and was next to the bed - either blowing constantly or off with no temperature control. October 6, 2014
Rated 4.0 out of 5.0 by In a good location Staff is friendly. Hotel could use some updating. Located by several other businesses and easy to get around. October 2, 2014
Rated 5.0 out of 5.0 by great stay nice place good service I will come back and stay there again room was clean the bar food was dam good warm place to stay all the staff was clean and good with all October 1, 2014
Rated 5.0 out of 5.0 by Pleasant staff and comfortable stay Attending a meeting in the area and this hotel was a convenient location. Staff was very pleasant and price was reasonable. Accommodations were clean and updated. September 27, 2014
Rated 5.0 out of 5.0 by Great Service and very comfortable I came into Kalamazoo for business and realized how comfortable the hotel is. Typically traveling for business is tiring and complicated, but not this time. I was very relaxed and comfortable and the staff was friendly and great. September 26, 2014
Rated 5.0 out of 5.0 by All New!! This hotel was recently remodeled and is like new! My wife and I stayed here in Aug '13 and loved everything about it! It is super clean and the staff is friendly and accomodating. We shopped around before deciding and this is the best value in the entire Kalamazoo area. Our Sept '14 stay was as enjoyable as it could be. Keep up the good work Holiday Inn! September 22, 2014
Rated 5.0 out of 5.0 by Great stay In town for a conference, and the hotel was great. I ate in the dining room and ordered room service once. Food was good both times. My room was large, quiet, and very comfortable. Would definitely stay here again. September 22, 2014
Rated 3.0 out of 5.0 by GREAT SERVICE PERSONNEL PERSONNEL SERVICE WAS GREAT-PEOPLE WERE VERY HELPFUL--ROOM WAS BAD September 21, 2014
Rated 5.0 out of 5.0 by Great Staff First time staying at this Holiday Inn. The staff was attentive and helpful. September 20, 2014
Rated 5.0 out of 5.0 by Very Nice The whole experience was everything I expect from this brand. Clean, friendly, and efficient. September 18, 2014
Rated 5.0 out of 5.0 by great great room and pool and service...everything was very comfortable September 17, 2014
Rated 3.0 out of 5.0 by our stay Loud guests in the hall of our room. We did not report we did not want retaliation. They were drunk. I stopped at the desk to tell the man to check his hallways better toilet needed work. Would not flush i reported this at the desk Both times the men at the desk were not friendly,. We could not use the hot tub Saturday night. There was a childs birthday party and the kids were in the hot tub. Obviously this hotel is not for us. Too centered towards young people and party September 17, 2014
Rated 5.0 out of 5.0 by great staff and service I have stayed at this hotel many times for business in the area and, as usual, everything was great! September 15, 2014
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