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Rated 4.0 out of 5 by 226 reviewers.
Rated 5.0 out of 5.0 by Modern rooms and very nice indoor pool The staff was extremely friendly and personable. The room was very modern and clean. This hotel is known in the area very their very nice indoor pool. I would recommend this this hotel to anyone who is staying in the Kalamazoo/Oshtemo area. August 27, 2014
Rated 2.0 out of 5.0 by Acceptable accommodations, not great attention to detail The rooms are clean and comfortable; however my experience with the staff left much to be desired. The gentleman I interacted with at the front desk was extremely mechanical in his approach to customer service and made me feel like I had done something wrong when the key he had given me did not work in the door. Also, in the room in which I stayed, there was a bright light from the courtyard that shined directly into my room and did not turn off until midnight. Since there was no way to draw the heavier curtains, that meant that there was a light shining in my face until midnight each night! Simple things to fix, but unless they are fixed I would not stay here again. August 26, 2014
Rated 4.0 out of 5.0 by Conference Everything about this hotel was up to standards and usually top notch. The restaurant could use a little work. Closed early one night to update computer system- I understand the need but I really think they could have waited the one extra hour until closing. My coworker and I missed dinner because of this. Breakfast buffet is overpriced for what is offered and service was really mediocre. Service for dinner the next night was excellent, but food was mediocre. The room was very nice, very comfortable. Nice beds and nice pillows. I would stay here again but think I would look elsewhere for dinner. August 25, 2014
Rated 5.0 out of 5.0 by Great Holidome Kids loved the holidome and we enjoyed the restaurant. August 20, 2014
Rated 5.0 out of 5.0 by A little pricey but worth it I had a great experience. The price was a bit much but for the area it was a great hotel and experience. I will stay here again. August 17, 2014
Rated 4.0 out of 5.0 by Good night's stay A good clean comfortable room gave a good night's sleep. The pool area was fine except that the shower by the pool didn't work. The food at the restaurant was very good. All in all, a good place to stay. August 17, 2014
Rated 5.0 out of 5.0 by Great Staff! I did have an issue with my stay, but when I brought it to the attention of the manager he completely understood the issue and rectified the problem. August 14, 2014
Rated 3.0 out of 5.0 by general observations Actually, I prefer to stay at a Holiday Inn Express, since I don't need the pool. The Express units have much better bathrooms, refrigerators in the room, larger rooms, bigger beds, and free breakfast along with all the other services you provide. A much better value. August 14, 2014
Rated 1.0 out of 5.0 by Cofortable bed, not such great service There were 8 of us staying there and no one was happy when they left...too bad...if only employees would have been better trained and had better attitudes... August 13, 2014
Rated 5.0 out of 5.0 by Early arrival on a Sunday The front desk team scrambled to find me an open/cleaned room for me at 11:00am local time August 12, 2014
Rated 2.0 out of 5.0 by overall Well...I have to say that the property has suffered a big change recently. I stayed for 6 nights again this trip and 2 days that my room was cleaned, cleaning rags had been left behind and the room floor was dirty. Then one day they did not get to my room till after 5pm so i passed on that. The GPI corp rate went up and the perks went down. I think we will be looking to stay somewhere else going FW. Seems that the atmosphere at this hotel is going to be different. August 11, 2014
Rated 3.0 out of 5.0 by Nice Hotel The hotel is nice, but has limited number of microwaves and refrigerators. Will probably not stay here again for that reason. August 10, 2014
Rated 1.0 out of 5.0 by This Hotel went to the DOGS! Stayed here for a tour of WMU. After checking in we were greeted by a large dog barking in another room. They moved us to the next floor only to hear it louder. Moved us again to have another dog across the hall. I figured after 3 moves I'd turn up the fan and deal with it! I understand it's a pet friendly hotel but wouldn't you think they would keep the rooms in a block, not scattered around? I think for allergy reasons that would be appropriate. The last room smelled of mildew and the chair's leather was nasty. The bartender I had was rude to say the least! More interested in playing with her phone, never gave a total or said thanks! I'll be in this area a lot in the future and would never stay here again!! August 10, 2014
Rated 5.0 out of 5.0 by Great place to stay Very easy check in and check out!!! No long waits at the front desk or anywhere. The room was very clean and quiet. August 6, 2014
Rated 5.0 out of 5.0 by Consistently good This is always a great place to stay. On occasion I bring my labrador retriever and they always welcome her. Rooms are always clean and I can count on the staff when needed. I'm kind of a bed snob so that is the only thing that could be improved. August 5, 2014
Rated 5.0 out of 5.0 by confortable bed and great service Great pool, good food, the best pillows. I would highly recommend staying at this hotel. July 31, 2014
Rated 4.0 out of 5.0 by I was only there for 8 hours For a quick overnight stay I would say it was a good stay. There is no provided free breakfast. Our room window was facing the pool area and the room darkening drapes did not keep the light out from the pool area which made it annoying to sleep if you are used to sleeping in the dark. But at 11pm, I wasn't about to request another room with a sleepy toddler. July 30, 2014
Rated 1.0 out of 5.0 by forget this please forget this, go to another holiday inn and enjoy! July 30, 2014
Rated 2.0 out of 5.0 Our not so fun weekend. Stay at a hotel downtown because this one is not worth the price... July 29, 2014
Rated 2.0 out of 5.0 by Not a good night stay I wouldn't recommend staying here. Very dated and had issues with my room. I won't go into details. July 26, 2014
Rated 2.0 out of 5.0 by Nice Hotel, lousy bed, lousy AC unit. It is a nice and very clean hotel. But the Heating and cooling unit is an antique and was unable to control room temperature. Freeze or burn up. Only two choices. The Bed is the usual Holiday Inn type. Hard as a rock and for me that is a lousy nights sleep. The noise from other rooms can be heard through the walls which is another bummer. The Toilet which is the pressurized type is like a rocket engine when you flush. Too loud!!! Then it does not refill unless you jiggle the handle several times and then listen to tell if it is filling or just wasting water. July 25, 2014
Rated 1.0 out of 5.0 by Continues to DIsappoint I have given this location chance after chance to improve and they do not seem to want to nor care about their customers. I could not recommend staying at this hotel and there are far less expensive hotels in the area that value their customers. July 22, 2014
Rated 3.0 out of 5.0 by Understaffed Horrible check-in experience. Bed reflected number of stays. It may be that flipping the mattress may help. July 21, 2014
Rated 1.0 out of 5.0 by dirty pool and room The pool is very dirty and old food was left in the fridge in our room July 17, 2014
Rated 5.0 out of 5.0 by Comfortable and clean We came in late and left early both nights that we spent there, so we didn't use any of the hotel's services. The room was clean and the bed was comfortable. The fact that the hotel was pet friendly was the main reason we chose it. Would stay here again. July 9, 2014
Rated 3.0 out of 5.0 by billing issue I used points to redeem two rooms for one night stay on 6/27. However when I came back from the trip, I realized that I was being charged twice on my credit card, once for each room i guess for 6/27-7/3. Still trying to figure out what went wrong with the bill. July 8, 2014
Rated 5.0 out of 5.0 by Family fun Great place for the kids to let loose and have a great time July 7, 2014
Rated 4.0 out of 5.0 by Always a pleasure I have stayed at this facility on numerous occasions. As usual the staff does a good job of keeping an older facility in good shape..The rooms and the common areas are clean. When we have been there, there is usually some large group, this time it was a kids baseball team, that seems to have the potential to overwelm the abilities of a staff to keep up. Yours takes it in stride and doesn't seem to miss a beat. Keep up the good work. July 3, 2014
Rated 4.0 out of 5.0 by wedding reception OUTSTANDING!! Staff was very attentive, everything went like clock work, the food was beyond excellent. the layout was great. Couldn't have been better! July 3, 2014
Rated 2.0 out of 5.0 by Disappointed We have visited the Holiday Inn in Kalamazoo several times over the past 7 years and had always been happy....till this last visit. When I called to make our reservations I specifically ask for a room that was pool side on the first floor because we would be celebrating our sons graduation and wanted to have easy access to the dome area and the things we had in our room without going up and down the stairs.....I was told "no problem we have a room available" . Well upon arrival I was told that our room was on the 2nd floor and no other rooms were available and that the request was not in my reservations. After I told her I would not have paid the cost of a poolside room if I knew the first floor was not available, she did apologize and adjusted my bill but we had to go out to another establishment to celebrate. Then when we finally were settled into our we noticed that the air was not working properly so we called the front desk to have someone check it...the service guy showed up quickly and told us that the compressor was just slow kicking in and that it would be fine "shortly". We had told him that we had it on high cool and set at 60 for an hour before we called and it was not working, but he was convinced it would be soon. This just happened to be on a very hot day and the humidity was extremely high...the room never did cool off and everything including the carpet felt very sticky and damp and it was awful sleeping. It was a very disappointing stay on what was a very special day for our family. July 2, 2014
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