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Rated 4.1 out of 5 by 252 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed generally quiet Comfortable and generally quiet--not though on Sat. night; friendly staff October 15, 2014
Rated 5.0 out of 5.0 by Wedding in K'Zoo Friendly staff, clean room. Shuttle driver dropped us off at the wrong location, had to walk a few blocks to the wedding. He picked us up at the right location! October 13, 2014
Rated 5.0 out of 5.0 by Great response time I realized shortly after checking in that the heat in my room wasn't working. The staff immediately sent someone up to look at it. After a brief initial assessment, he realized there were no guarantees he could quickly resolve it. Hotel was great about making moving in to another room seamless. October 13, 2014
Rated 5.0 out of 5.0 by Another good stay Stayed once again at The Holiday Inn to see a show at Miller Auditorium. Always pleasant and friendly staff..good value....BUT...put a few more folks on the bar staff for Friday nights...we stopped by the bar after the show , waited almost 10 mins to be served (at a table)., Only saw 1 girl behind the bar who was way too busy to be on her own. Gave up waiting and left. Apart from that minor hiccup..great hotel.. October 9, 2014
Rated 5.0 out of 5.0 by Great service!!!!! Highly Recommended Our stay at Holiday Inn was excellent, we were in town for a wedding and the Hotel was a great meeting place for our family. The rooms were comfortable, the staff was very courteous, and friendly, the food at bar was tasty, and the breakfast buffet was second to none!!! P.S. we left our phone charger in the room, called the front desk and they mailed it back within a few days!!! C.B. October 9, 2014
Rated 5.0 out of 5.0 by Great service! We arrived before actual check-in time and we were given a room right away, which we appreciated! Nice staff, clean hotel, and comfortable sleeping. October 9, 2014
Rated 5.0 out of 5.0 by One of the better Inns Highly recommend the Sunday breakfast buffet. Requested and received a quiet room away from the pool. Last year we had a room above the party platform by the pool - Not good if you need to get up early. The overall stay was great - but the room could use a light in the entry by the mirror. The HVAC unit was difficult to control, has a noisy compressor, and was next to the bed - either blowing constantly or off with no temperature control. October 6, 2014
Rated 4.0 out of 5.0 by In a good location Staff is friendly. Hotel could use some updating. Located by several other businesses and easy to get around. October 2, 2014
Rated 5.0 out of 5.0 by great stay nice place good service I will come back and stay there again room was clean the bar food was dam good warm place to stay all the staff was clean and good with all October 1, 2014
Rated 5.0 out of 5.0 by Pleasant staff and comfortable stay Attending a meeting in the area and this hotel was a convenient location. Staff was very pleasant and price was reasonable. Accommodations were clean and updated. September 27, 2014
Rated 5.0 out of 5.0 by Great Service and very comfortable I came into Kalamazoo for business and realized how comfortable the hotel is. Typically traveling for business is tiring and complicated, but not this time. I was very relaxed and comfortable and the staff was friendly and great. September 26, 2014
Rated 5.0 out of 5.0 by All New!! This hotel was recently remodeled and is like new! My wife and I stayed here in Aug '13 and loved everything about it! It is super clean and the staff is friendly and accomodating. We shopped around before deciding and this is the best value in the entire Kalamazoo area. Our Sept '14 stay was as enjoyable as it could be. Keep up the good work Holiday Inn! September 22, 2014
Rated 5.0 out of 5.0 by Great stay In town for a conference, and the hotel was great. I ate in the dining room and ordered room service once. Food was good both times. My room was large, quiet, and very comfortable. Would definitely stay here again. September 22, 2014
Rated 3.0 out of 5.0 by GREAT SERVICE PERSONNEL PERSONNEL SERVICE WAS GREAT-PEOPLE WERE VERY HELPFUL--ROOM WAS BAD September 21, 2014
Rated 5.0 out of 5.0 by Great Staff First time staying at this Holiday Inn. The staff was attentive and helpful. September 20, 2014
Rated 5.0 out of 5.0 by Very Nice The whole experience was everything I expect from this brand. Clean, friendly, and efficient. September 18, 2014
Rated 5.0 out of 5.0 by great great room and pool and service...everything was very comfortable September 17, 2014
Rated 3.0 out of 5.0 by our stay Loud guests in the hall of our room. We did not report we did not want retaliation. They were drunk. I stopped at the desk to tell the man to check his hallways better toilet needed work. Would not flush i reported this at the desk Both times the men at the desk were not friendly,. We could not use the hot tub Saturday night. There was a childs birthday party and the kids were in the hot tub. Obviously this hotel is not for us. Too centered towards young people and party September 17, 2014
Rated 5.0 out of 5.0 by great staff and service I have stayed at this hotel many times for business in the area and, as usual, everything was great! September 15, 2014
Rated 4.0 out of 5.0 by Great room The room was clean. The only thing that was annoying was when the toilet was flushed. The service in restaurant was great. September 11, 2014
Rated 4.0 out of 5.0 by Power outage stay at Holiday Inn For as much as i paid for the night i would have hoped for a continental breakfast or at least a fridge in the room. We brought perishables because our power went out and we figured a nice hotel like the Holiday Inn would have a fridge in the room. Other than that the beds were amazing along with the pillows and i slept like a baby. The bathrooms were clean and had plenty of towels. Room temperature was perfect and the TV was easy to use. September 10, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service I slept like a baby and woke up so refreshed. It was a very nice room and very clean. great service also and very friendly staff. also, enjoyed the 'free' newspaper. September 8, 2014
Rated 5.0 out of 5.0 by Holliday Inn West Kalamazoo This hotel serves their customers very well. Everything was clean and ready when we arrived. The noise level was low. I have stayed at this hotel before and if I'm in the area needing a place to stay again, I will not hesitate to stay there again. September 5, 2014
Rated 1.0 out of 5.0 by Need to improve cleanliness I was very disappointed with the cleanliness of the room. Upon arrival, we found used towels in the bathroom and stains on the kids bedding. The following day, we left the room (no do not disturb sign was placed on the door) and when we returned to the room that evening, it had not been cleaned. Unacceptable. September 3, 2014
Rated 2.0 out of 5.0 by TINY rooms! The rooms(I visited a relative in another room) are VERY small! And so is the bathroom. Counter top could not hold husbands shaving equipment and my cosmetics. Yes, the bed was comfortable--for sleeping not for sitting. While there was room for a comfortable chair, there was none, only the desk chair which wasn't at all comfortable to sit in and watch tv or read. Light bulbs were burned out on 2 of the lamps. Third floor guests need more than one packet of coffee in their rooms...it's not fun to have to get dressed, go down to the first floor, then carry coffee upstairs. Sparse menu in restaurant...buffet and menu offer mostly fried stuff, little fruit...not good variety on menu. September 3, 2014
Rated 5.0 out of 5.0 by comfort and value the rooms are nice and clean . the staff was excellent. the food was good had a good time. I will come back August 27, 2014
Rated 5.0 out of 5.0 by Modern rooms and very nice indoor pool The staff was extremely friendly and personable. The room was very modern and clean. This hotel is known in the area very their very nice indoor pool. I would recommend this this hotel to anyone who is staying in the Kalamazoo/Oshtemo area. August 27, 2014
Rated 2.0 out of 5.0 by Acceptable accommodations, not great attention to detail The rooms are clean and comfortable; however my experience with the staff left much to be desired. The gentleman I interacted with at the front desk was extremely mechanical in his approach to customer service and made me feel like I had done something wrong when the key he had given me did not work in the door. Also, in the room in which I stayed, there was a bright light from the courtyard that shined directly into my room and did not turn off until midnight. Since there was no way to draw the heavier curtains, that meant that there was a light shining in my face until midnight each night! Simple things to fix, but unless they are fixed I would not stay here again. August 26, 2014
Rated 4.0 out of 5.0 by Conference Everything about this hotel was up to standards and usually top notch. The restaurant could use a little work. Closed early one night to update computer system- I understand the need but I really think they could have waited the one extra hour until closing. My coworker and I missed dinner because of this. Breakfast buffet is overpriced for what is offered and service was really mediocre. Service for dinner the next night was excellent, but food was mediocre. The room was very nice, very comfortable. Nice beds and nice pillows. I would stay here again but think I would look elsewhere for dinner. August 25, 2014
Rated 5.0 out of 5.0 by Great Holidome Kids loved the holidome and we enjoyed the restaurant. August 20, 2014
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