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Rated 4.0 out of 5 by 212 reviewers.
Rated 5.0 out of 5.0 by Friendly staff Staff was very friendly and helpful. Rooms were comfortable. March 12, 2014
Rated 2.0 out of 5.0 by Not large family friendly Does not provide roll away bed service. 1 person made to sleep on the floor. March 12, 2014
Rated 5.0 out of 5.0 by Comfortable bed The room was actually too warm at times with the heating unit. Found it more comfortable with the heat off and less noise. Closing doors generate the most noise. Love those new fast flush toilets. Plumbing was quite quiet. Rooms are a little small but cozy. March 8, 2014
Rated 2.0 out of 5.0 Poor holidome experience The indoor pool and hot tub were overrun with locals both days we were there....blocked the door open, they flooded in, management was zero responsive in trying to accommodate the paying guests. They do have a wristband system, but is useless when not enforced. We will not return. February 26, 2014
Rated 3.0 out of 5.0 by Not the best experience We stayed two evenings. The first night our bathroom light bulb (the only one) went out we were then told they probably didn't have a replacement and we may have to switch rooms. This was at 11:00pm at night and my kids were already sleeping. After packing up our room they stated they found a replacement and we could stay after all. The next night the bulbs in the main lamp went out. This occurred at 7pm. I was told by the front desk the engineer went home and they would not be able to fix it until the next day. The room was rather dark without the main light but we survived. The staff were very nice and the beds were very comfy but obviously the service was less than ideal. February 22, 2014
Rated 4.0 out of 5.0 by Fun Weekend Getaway We had a great time. The staff were professional and kind. The hotel has a lot to offer as far as amenities. The Pool and Jacuzzi were way too crowded to use on Saturday. We had our chance on Sunday. Being a Pet Friendly hotel made all the difference in the world. Hotel is conveniently located to all the Hot spots in Kalamazoo. There is a bar/restaurant onsite, very convenient. Natasha makes awesome pancakes, seriously! Next get away will definitely include Holiday Inn Hotels. February 20, 2014
Rated 4.0 out of 5.0 by Great Location and expereince This location was fantastic for a family get-away. We enjoyed the pool and the restaurant. February 19, 2014
Rated 4.0 out of 5.0 by Nice getaway My stay was a great getaway. Lots of kids in pool area but everything got quiet around 10:45pm. We went for a relaxing morning swim which we had the whole pool to ourselves. Also the Room service was excellent! February 19, 2014
Rated 5.0 out of 5.0 by Great updated hotel and pool! Wonderful hotel with quality guest rooms. Very comfortable stay with an easy check in experience. Service from supervisor/host in restaurant was a bit uneven, but it may have been because they were very busy on a Saturday morning. Otherwise it was a great stay and this hotel should be highly recommended. February 18, 2014
Rated 5.0 out of 5.0 by Nice Hotel Kept up well, rooms are nice and clean. Restaurant is good. Everything you would expect. I would definitely stay again. February 16, 2014
Rated 5.0 out of 5.0 by Great Place to Stay Great family fun! It may not be the quietest place but the little bit of noise we could hear from our room was not disturbing. The pool and play area is great for kids or a family get together and it is super convenient to have a good restaurant in the building! The beds were a little soft for our liking but that would not keep us from returning. Over all, a great place to stay! February 13, 2014
Rated 5.0 out of 5.0 by Holiday Inn - Kalamazoo Excellent place to stay. Hotel is excellent. restaurant is okay. Would recommend going out . February 9, 2014
Rated 4.0 out of 5.0 by WMU visit Great location for visiting WMU. Rooms and bed comfortable. Stayed in pool view room... Would not recommend for relaxation. Other guests remained at pool later in the evening and started earlier in the morning than hotel advertised. Difficult to get to sleep and we were woken up earlier than would have liked. February 9, 2014
Rated 5.0 out of 5.0 by Great Experience Great rooms and hotel. I was pleased with all aspects of our stay. Clean and friendly staff. February 4, 2014
Rated 5.0 out of 5.0 by Wonderful atmosphere and very clean Couldn't have been happier with our experience at this hotel. It was clean, comfortable, inviting, well maintained, a very kid and adult friendly atmosphere, bed and pillows were extremely comfy, tons of available tv options, staff was friendly and professional, restaurant had excellent service and the food selection fit all our family's different ages and tastes, not to mention it was delicious. I just can't say enough good things about our experience here. We would, and will, come back in a heartbeat! February 3, 2014
Rated 5.0 out of 5.0 by Value, value, value Visit Kalamazoo and stay in comfort,style and not worry about breaking the bank. Arriving after an incredible amount of snow and leaving on the day of another storm, check-in and out was a breeze and being close to where we needed to be was the icing on the cake. Would definitely stay here again without a second thought. February 3, 2014
Rated 4.0 out of 5.0 by Friendly Staff We stay at the hotel to attend a business training. The staff were very nice. The front desk attendant gave us a great dinner recommendation in town that made our stay even more pleasant! February 3, 2014
Rated 4.0 out of 5.0 by Great front desk, great escape Great location Need to upkeep the heavily used games in the common area January 23, 2014
Rated 1.0 out of 5.0 by Could not sleep!! This hotel is for people that want to party and don't mind if their kids are up until 1am. Both nights we stayed we were by the pool. I think quiet hours are too long. Adults are way too loud and 11:30 is a late time for quiet hours! Should be only till 9:30 as people were so loud until 1 am. Even when I told the front desk it still continued. Don't you go around and see what your guests are doing at the pool area!! People are all around trying to sleep. Bed spreads and sheets were dirty on the bunk beds. Had to get new sheets! Room was so hot and would not cool down due to being by the pool! Too much money to stay at a place where you can't sleep! Very inconsiderate guests! Will not stay here ever again. Staff was nice, but that would not bring us back!! Didn't get any sleep and very rude guests! January 17, 2014
Rated 5.0 out of 5.0 by Overall impression I was impressed; a very nice Holiday Inn. I would not likely stay here often, for practical reasons -- I live in Grand Rapids, and would usually just drive home from Kalamazoo. We stayed there one night just because we had family commitments the next day and didn't want to get up early and drive 55 miles. I would certainly recommend your Holiday Inn to anyone looking to stay in Kalamazoo, and would stay there again in the event I wanted to stay overnight in Kalamazoo rather than drive home. January 9, 2014
Rated 5.0 out of 5.0 by Great Staff Great staff and kid friendly! The staff was very accommodating to the needs of a family with three young children. The free breakfast for kids is a nice perk, too. We always stay at this HI on our way to visit relatives in MI! January 6, 2014
Rated 5.0 out of 5.0 by New Year's Eve Our family had so much fun! We didn't expect the crafts, games and DJ. What a pleasant surprise!! Staff was awesome and hotel was comfortable! Thank you! January 5, 2014
Rated 5.0 out of 5.0 by Wedding Receprion The reception area was beautiful and the buffet was excellent. The room was clean and the bed VERY comfortable. Wish we had not had such a long drive home-would have liked to sleep in! January 4, 2014
Rated 5.0 out of 5.0 by Nice Visit We enjoyed the pool, hot tub and games with our children. Overall, we had a very nice visit. January 3, 2014
Rated 5.0 out of 5.0 by Christmas experience great The manager understood our room problem and upgraded us to the bunk bed rooms. This greatly enhanced our stay. The food was good, but they didn't have enough staff to wait tables in the morning. Understand a holiday stay, but must still meet need of customers. However, we plan on doing this again next year, same time and same place. It works for us and getting our families together. January 3, 2014
Rated 5.0 out of 5.0 by Consistency counts! Our family has stayed at this facility a number of times and we always appreciate the cleanliness and comfort of the rooms and the hotel itself. The on-premise restaurant is well priced and the food is excellent. The Holidome is family-friendly for those with kids yet not intrusive on other guests. All in all a really nice facility and we will stay again. January 1, 2014
Rated 4.0 out of 5.0 by Great hotel, but overwhelmed staff As we had done several times a few years back, we booked 3 rooms to spend time over Christmas break with our extended family from several states. The hotel was still in great condition, including the pool area and the people were very friendly. However I must say that at times the personnel was clearly overwhelmed ( the hotel was booked full ). We got to one room early, but the other 2 rooms were not ready untill after 4 pm. The restaurant staff was totally overwhelmed. We really did not get any attention , some of the dinner food was barely warm by the time it got to us, some of the breakfast food was overcooked and again we did not get really any attention. I probably will not go back during one of the holiday periods. Also, I was not recognized as a Gold member. I think they were just too busy January 1, 2014
Rated 5.0 out of 5.0 by great three days Our whole stay was excellent. The mattresses are so comfortable, the staff was always helpful and the restaurant let us stay and chat with family members long after our meals were finished. We would definitely stay again. December 30, 2013
Rated 5.0 out of 5.0 by 20 days away from home I would recommend this hotel with the Old Burdicks restaurant included, to everyone going to this area. I stayed at this hotel for 20 Days over a 5 week period. and they all took very good care of me. All the staff was very accommodating. This is a very well managed nice hotel. December 29, 2013
Rated 5.0 out of 5.0 by family christmad Enjoyed the corner rooms gave the family a space to gather and a space for the kid grandkids to play bond. We have booked again for next year December 29, 2013
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