Rated 4.1 out of 5 by 547
Rated 5.0 out of 5.0 by satisfied890 very quiet room
Overall i was extremely happy with this hotel. The room was quiet which is most important to me. The bed was comfortable although the pull out sofa was not. The room was clean. The bathroom was clean but not very big.
June 23, 2016
Rated 4.0 out of 5.0 by Geoff JBS Business trip
nice property, good service. a little old, but well kept
June 19, 2016
Rated 4.0 out of 5.0 by Jason_87 Kalamazoo - W
My room did not come with a fridge or microwave. Staff assisted with getting a fridge to my room, but had to be asked three times. Fridge did not show up until 10:00pm. Hotel looks a little old, but appears to have had some updates. Restaurant was nice, each cook has their own way of making menu items. Same dinners/breakfast requests did not always come out the same (this can either be good or bad depending on what you are looking for). Tables in the restaurant were occasionally sticky. Needed to be cleaned better. Waiting staff was average. Ocassionally I was left waiting several minutes after finishing to get my bill and head out (a common issue for me). I left my card out on the table for the waiting staff for close to fifteen minutes once. The hotel convenience store is way overpriced. As is the case in most Holiday Inns. I left to find a cheaper alternative (a walmart was about a 5min drive away). Dropping most prices by 25-50% would've made me more willing to buy things there. The room I was in was right next to the ice machine and it was not hard to hear people walking by talking or getting ice. Room doors do not meet the floor and there are no sweeps on the bottom making the issue worse. I was also on the side near the pool. It was relatively easy to hear people in the pool area as well. As such headphones/earplugs were necessary for me to get to sleep. Hotel is near the freeway as well which may add to noise polution in rooms near it. Though the hotel is visible from the freeway, finding the hotel via GPS navigation on your phone is difficult as it stops about a quarter mile away. Sign on the road is not immediately visible and traffic backs up from the stop light pretty often making it harder to see the sign early enough when coming from Stadium drive. There are not many businesses (restaurants, gas stations, or convenience stores) immediately nearby, but no more than a five minute drive to any.
June 14, 2016
Rated 3.0 out of 5.0 by kclarkck Bath tub didn't drain.
Getting there was difficult - roads and signs not well marked.
June 14, 2016
Rated 5.0 out of 5.0 by Nan1701 Treated like royalty at Kalamazoo West
Holiday Inn Kalamazoo West treated me and my group like royalty. I could not be any more pleased with the service and the stay. They should be used as a model for all hotels. Bravo to Kalamazoo West!
June 11, 2016
Rated 5.0 out of 5.0 by girl49829 Very clean room, easy check in/out, great restaurant
Check in was very efficient and fast. Room was clean and very comfortable and air conditioning worked well. Was there for business purposes and desk was comfortable to work at. Restaurant was nice, staff were quick, and meal was great. Check out was quick and easy.
June 10, 2016
Rated 5.0 out of 5.0 by krkks great service
staff was very friendly and answer lots of questions about the area. very fast internet services. very comfortable beds and pillows
June 8, 2016
Rated 5.0 out of 5.0 by Sdot17 Nice location
Stayed 1 night. Perfect location. Clean and updated. Would have liked to have breakfast included in stay or some cinnamon rolls.
June 6, 2016