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Rated 4.0 out of 5 by 228 reviewers.
Rated 5.0 out of 5.0 by Wonderful atmosphere and very clean Couldn't have been happier with our experience at this hotel. It was clean, comfortable, inviting, well maintained, a very kid and adult friendly atmosphere, bed and pillows were extremely comfy, tons of available tv options, staff was friendly and professional, restaurant had excellent service and the food selection fit all our family's different ages and tastes, not to mention it was delicious. I just can't say enough good things about our experience here. We would, and will, come back in a heartbeat! February 3, 2014
Rated 5.0 out of 5.0 by Value, value, value Visit Kalamazoo and stay in comfort,style and not worry about breaking the bank. Arriving after an incredible amount of snow and leaving on the day of another storm, check-in and out was a breeze and being close to where we needed to be was the icing on the cake. Would definitely stay here again without a second thought. February 3, 2014
Rated 4.0 out of 5.0 by Friendly Staff We stay at the hotel to attend a business training. The staff were very nice. The front desk attendant gave us a great dinner recommendation in town that made our stay even more pleasant! February 3, 2014
Rated 4.0 out of 5.0 by Great front desk, great escape Great location Need to upkeep the heavily used games in the common area January 23, 2014
Rated 1.0 out of 5.0 by Could not sleep!! This hotel is for people that want to party and don't mind if their kids are up until 1am. Both nights we stayed we were by the pool. I think quiet hours are too long. Adults are way too loud and 11:30 is a late time for quiet hours! Should be only till 9:30 as people were so loud until 1 am. Even when I told the front desk it still continued. Don't you go around and see what your guests are doing at the pool area!! People are all around trying to sleep. Bed spreads and sheets were dirty on the bunk beds. Had to get new sheets! Room was so hot and would not cool down due to being by the pool! Too much money to stay at a place where you can't sleep! Very inconsiderate guests! Will not stay here ever again. Staff was nice, but that would not bring us back!! Didn't get any sleep and very rude guests! January 17, 2014
Rated 5.0 out of 5.0 by Overall impression I was impressed; a very nice Holiday Inn. I would not likely stay here often, for practical reasons -- I live in Grand Rapids, and would usually just drive home from Kalamazoo. We stayed there one night just because we had family commitments the next day and didn't want to get up early and drive 55 miles. I would certainly recommend your Holiday Inn to anyone looking to stay in Kalamazoo, and would stay there again in the event I wanted to stay overnight in Kalamazoo rather than drive home. January 9, 2014
Rated 5.0 out of 5.0 by Great Staff Great staff and kid friendly! The staff was very accommodating to the needs of a family with three young children. The free breakfast for kids is a nice perk, too. We always stay at this HI on our way to visit relatives in MI! January 6, 2014
Rated 5.0 out of 5.0 by New Year's Eve Our family had so much fun! We didn't expect the crafts, games and DJ. What a pleasant surprise!! Staff was awesome and hotel was comfortable! Thank you! January 5, 2014
Rated 5.0 out of 5.0 by Wedding Receprion The reception area was beautiful and the buffet was excellent. The room was clean and the bed VERY comfortable. Wish we had not had such a long drive home-would have liked to sleep in! January 4, 2014
Rated 5.0 out of 5.0 by Nice Visit We enjoyed the pool, hot tub and games with our children. Overall, we had a very nice visit. January 3, 2014
Rated 5.0 out of 5.0 by Christmas experience great The manager understood our room problem and upgraded us to the bunk bed rooms. This greatly enhanced our stay. The food was good, but they didn't have enough staff to wait tables in the morning. Understand a holiday stay, but must still meet need of customers. However, we plan on doing this again next year, same time and same place. It works for us and getting our families together. January 3, 2014
Rated 5.0 out of 5.0 by Consistency counts! Our family has stayed at this facility a number of times and we always appreciate the cleanliness and comfort of the rooms and the hotel itself. The on-premise restaurant is well priced and the food is excellent. The Holidome is family-friendly for those with kids yet not intrusive on other guests. All in all a really nice facility and we will stay again. January 1, 2014
Rated 4.0 out of 5.0 by Great hotel, but overwhelmed staff As we had done several times a few years back, we booked 3 rooms to spend time over Christmas break with our extended family from several states. The hotel was still in great condition, including the pool area and the people were very friendly. However I must say that at times the personnel was clearly overwhelmed ( the hotel was booked full ). We got to one room early, but the other 2 rooms were not ready untill after 4 pm. The restaurant staff was totally overwhelmed. We really did not get any attention , some of the dinner food was barely warm by the time it got to us, some of the breakfast food was overcooked and again we did not get really any attention. I probably will not go back during one of the holiday periods. Also, I was not recognized as a Gold member. I think they were just too busy January 1, 2014
Rated 5.0 out of 5.0 by great three days Our whole stay was excellent. The mattresses are so comfortable, the staff was always helpful and the restaurant let us stay and chat with family members long after our meals were finished. We would definitely stay again. December 30, 2013
Rated 5.0 out of 5.0 by 20 days away from home I would recommend this hotel with the Old Burdicks restaurant included, to everyone going to this area. I stayed at this hotel for 20 Days over a 5 week period. and they all took very good care of me. All the staff was very accommodating. This is a very well managed nice hotel. December 29, 2013
Rated 5.0 out of 5.0 by family christmad Enjoyed the corner rooms gave the family a space to gather and a space for the kid grandkids to play bond. We have booked again for next year December 29, 2013
Rated 3.0 out of 5.0 by Whistling Noise There was a strange whistling noise all night long, except when the heater was on so loudly we couldn't hear the whistle. December 29, 2013
Rated 4.0 out of 5.0 by Room cleanliness Noticed dried blood on the door to the bathroom. Asked front desk for it to be sanitized, and it was taken care of. December 19, 2013
Rated 4.0 out of 5.0 by Noisy room, but clean & comfortable We loved this hotel. It was very clean, with very comfortable beds. The windows in our room, however, faced the pool area, and it was terribly noisy. We stayed on a Friday and Saturday. There were kids screaming in the pool until well after 10:30pm, then there were people playing cards in that area, laughing and talking loud until 2:00am. We put earplugs in finally and then were able to sleep. Next time we will definitely request an outside room!!! December 19, 2013
Rated 5.0 out of 5.0 by Very nice Clean, nice room, good to have a place to eat without having to leave, pool area looked very nice. December 16, 2013
Rated 5.0 out of 5.0 by Wedding Reception The wedding I attended had the reception at the hotel we were staying at. The food was delicious!! December 12, 2013
Rated 5.0 out of 5.0 by Excellent Stay Loved having room-side and bar/restaurant side access to the pool. Was able to watch and monitor our children while working yet enjoying some downtime as a family. Great memory. December 11, 2013
Rated 4.0 out of 5.0 by Prospect Camp Staff were very helpful and the restaurant was good. Room was not as clean as we are used to at a Holiday Inn. Great location for the activity we were in Kalamazoo for. Parking lot needs work and exercise equipment was not working. December 4, 2013
Rated 4.0 out of 5.0 by Early Closing Time We had a large group of family staying at the hotel. We were all sitting at tables in the Holidome talking. Staff walked through at 10:30 and said they needed to turn off Holidome lights and everyone had to leave the it was closing down. With it being Thanksgiving day; the hotel restaurant was also closed at this time. We basically had to go back to our rooms and go to bed. As a Rewards Club member of Holiday Inn....I would not recommend this hotel for reunions or family events. Overall quality of hotel and staff were good. December 2, 2013
Rated 5.0 out of 5.0 by Great Stay, comfort, clean and entertaining! Loved our stay there!! Very Clean rooms and entire location! Staff was professional, courteous and helpful. The place is so relaxing and nice. November 13, 2013
Rated 4.0 out of 5.0 by nice facility, very personable was very disappointed with the restaurant. The quality of the food was just average, the prices were very high and the portions were certainly not very sufficient. When there is no other places to go without a vehicle it is rather unpleasant having to go to the same place each evening. I will in the future if I have to use this facility make sure that I do not have to dine at this facility. November 13, 2013
Rated 3.0 out of 5.0 by Desk staff A very good property. My reason for 3 stars is the desk staff were very nonchalant when my wife notified them that, when getting a soda from the machine( #7) the dispensing door shut tight on her finger,causing much pain, to the point where she was screaming for help. A couple gentlemen arrived from the bar then a maintenance man who was no help.. Unable to physically open it my wife ask one of the gentlemen to insert money $1.25 finally allowing my wife's finger to be removed. Again I repeat, the desk staff never offered an ' oh dear or a sorry' even though it was reported twice. That was quite disappointing. David Fialkoff November 11, 2013
Rated 5.0 out of 5.0 by Good Food; Fair Service Burdick's Thursday was very busy, we were in no hurry so you decided to relax in the restaurant on site for dinner. The restaurant was very crowded even for 7pm, our waitress was nice but forgetful. She totally forgot my side salad and when asked to remove it she packed it to go. I was not happy with that and she took it away. The food and drinks we received were excellent; the Bloody Mary's, Bacon Cheeseburger, Pasta and Mac & Cheese with grilled Shrimp were extremely tasty. I would stay here again if in the area. November 11, 2013
Rated 4.0 out of 5.0 by Nice location/ nice rooms Bar and resturant are nice as well as pool and game area. It's on the pricier side, but worth it. November 6, 2013
Rated 4.0 out of 5.0 by Close to downtown and colleges yet tucked away. Very convenient for parents of students at Western MI University and Kalamazoo College. November 5, 2013
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