Rated 4.1 out of 5 by 403
Rated 3.0 out of 5.0 by Michele2015 Would stay again. Great for small kids.
The room suited our needs for the night. Restaurant was expensive. Staff was extremely friendly. Pool area was fun for kids, but there was a lot there when we were there so it was loud. Very clean.
July 29, 2015
Rated 1.0 out of 5.0 by foo bear Lack of service
We recently completed a five-night stay at this Holiday Inn.
One day, housekeeping cleaned the room but neglected to leave towels. Another day, housekeeping didn't bother to clean the room. We called the front desk both times. When the member of housekeeping staff arrived to clean the room, she tried to explain happened ("You may have had the 'Do Not Disturb' tag up" -- not so) and arrived without the necessary equipment and supplies to clean the room,
At one point, one of the two computers in the business center did not work. Maintenance fixed that problem, but then the network was down on both computers.
On the Friday night during our stay, there was a loud party in one of the ballrooms. Okay, but the party seem to adjourn to the hallway outside our door. I called the front desk, who promised to send Security up to look at the situation. Maybe they did, or maybe they didn't. But twice more during the night, we were wakened by noise and kids running the halls, the second time at 3:00 a.m., at which point we had to get up to catch a flight
The bartender and the clerk at the Food Zoo (snack shop) were very pleasant.
July 29, 2015
Rated 5.0 out of 5.0 by ladyprofessor A pleasant stay
We enjoyed our stay in Kalamazoo. Everything was great!
July 28, 2015