Rated 4.6 out of 5 by 66
Rated 3.0 out of 5.0 by Hockey coach No hot water
We stayed at the Holiday Inn suites in Kanata from Jan. 31 to Feb. 2 2014 for a hockey tournament . When we arrived the front desk was very helpful as we were between games and did not have a lot of time. On the second night of our stay the power went out and when we awoke the next morning the power was back on but there wasn't any hot water for showers and when I spoke to the front desk about it they couldn't answer when it was going to be working or what they were going to do about. I am a coach within a organization that uses between 1000 and 1500 rooms with the Holiday Inn corp. per hockey year and after this experience and the one that a couple of teams , including ourselves had at another Holiday Inn I have recommend that our organization not use Holiday Inns anymore.
February 16, 2014
Rated 5.0 out of 5.0 by Injoy444 Thank You
Front desk was wonderful. I was fortunate to be looked after by Mike and Kimberly and found both to be efficient, kind and supporting. If this was the only positives in my stay, it would have been more than enough.
February 15, 2014
Rated 5.0 out of 5.0 by Peter & Kathy Thanks for making our Xmas Holiday stay enjoyable
The room was great as were the breakfasts in the restaurant.
It was fun to be in the hotel with all the young people who were there for a hockey tournament. The staff did not seem to have any difficulty adjusting to the increased level of activity with the exception of one morning at breakfast when the restaurant staff seemed to be a bit confused probably as a result of the experienced staff members being off, Regardless, everyone seemed to be in a good mood during our entire stay.
Thanks to all the staff.
January 9, 2014
Rated 5.0 out of 5.0 by ExpatChic Convenient
I have stayed at this hotel for many months. Service is always excellent, and staff is always helpful. A little puzzled on what happened to the pay-per-view channels though. Also, the women's restroom in the gym area doesn't really provide anywhere to sit if you wanted to change clothes. Other than that, an excellent hotel.
January 8, 2014
Rated 5.0 out of 5.0 by pi_squared Absolutely more than 5 stars!
This hotel and the employees are truly the best I have ever seen in all of my travels and all the hotels I have ever stayed in. From the moment I checked in until my check out, every single person I have encountered has been nothing short of epitomizing the professionalism and courtesy one would expect. I feel welcomed as a family member whenever I walk through the doors, and always get a greeting every single time I exit the elevator and someone at the front desk isn't busy.
Your housekeeping and maintenance crews are top notch as well, I truly have not seen a single face that showed any type of emotion other than a positive attitude, and it definitely does rub off onto your guests.
The restaurant crew is the cream of the crop as well. I walk in and within 2 days the chefs already knew what I wanted to eat based on the time of day, and even made recommendations for little tweaks to an already stellar menu. The servers, managers, and the bartenders are the best of the best as well.
This is quite honestly the first time I have absolutely nothing negative to say about a hotel, and have zero recommendations for improvement. How can one improve upon perfection?
January 2, 2014
Rated 5.0 out of 5.0 by Aunties Like visiting the home of a best friend
The accommodation, amenities and especially the skilled staff made our stay a special experience. The restaurant catered to the taste buds of even our youngest diners. All the staff were so helpful and loads of fun!
December 13, 2013
Rated 3.0 out of 5.0 by froggerann SUPERIOR ROOM SURPRISE
Overall this hotel was very clean and nice. The desk staff were approachable and friendly. Great breakfast in the attached restaurant!
As for the price I found it outrageous, but soon realized it was hockey night! Over 200 for a double bed and pull out couch!!!.....if you want to stay at this hotel DO NOT pick a night that the Senators are in town!
I had booked this room for 3 adults. I was greatly disappointed that we received a executive room that contained a pull out bed for our 3rd adult!! Guess I made a huge mistake booking a superior room and not understanding what "Bed type cannot be guaranteed as it will be allocated upon arrival based on availability."
If I were to book this hotel again I would definitely be calling ahead to make sure I had an appropriate room for adults!
December 12, 2013
Rated 5.0 out of 5.0 by Matt135797531 Location, new rooms, great restaurants
There is no better location to stay when you don't have to go downtown Ottawa. Tons of great restaurants and shopping right at the doorstep, and great accessibility from the highway. Rooms are recently updated and the suites a great design. Restaurant is surprisingly affordable and of quality, though admitedly a bit slow sometimes serving bfast and other meals if you are a larger group.
December 9, 2013