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Rated 4.6 out of 5 by 164 reviewers.
Rated 5.0 out of 5.0 by Great Hotel We booked this hotel last minute because we found out the hotel we were originally in with the hockey team was not a very clean hotel. We were not disappointed at all when we arrived. Very nice hotel and clean. The lady at the desk was pleasant. Hotel is a great location walking distance to so many stores and restaurants. Graffitti restaurant inside hotel is great we ate there every morning and some dinners. So convenient and reasonably priced especially the kids meals. December 4, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service We've stayed at many Holiday Inns throughout Canada and the United States and we are always pleased with our stays. The staff at the Holiday Inn Express in Kanata was nothing short of professional and courtious. The only small disappointment we had was with the bathroom. We found the shower to be very small and in need of being re-tiled or re-grouted at the very least. Overall however we were happy with our stay. December 4, 2014
Rated 5.0 out of 5.0 by Nice and Quiet Room was neat and clean. Very quiet atmosphere allowing me to get the rest I am accustom to at home. Will not hesitate to stay at this location again. December 1, 2014
Rated 5.0 out of 5.0 by Excellent Weekend Getaway Absolutely wonderful staff, walking distance to several restaurants, shopping, and only a short taxi ride to take in the Ottawa Senators game. Would definitely recommend this hotel. November 27, 2014
Rated 5.0 out of 5.0 by easy check in - no reservation Quick stop for business - beside a mall with theatres and lots of eats/bars....a 2 min walk and beside the highway but you don't hear it! Nice! November 26, 2014
Rated 5.0 out of 5.0 by Always Consistent Have stayed here more than once for business. Great location across from shopping/restaurants. Staff are accomodating and property has a gym and pool if so inclined. Rooms were clean and everything ran with the efficiency of a Holiday Inn property. November 25, 2014
Rated 5.0 out of 5.0 by fold out chesterfield / bed Everything was perfect except for the foldout bed which was terrible because you slept on the springs. If a pad of some sort was provided it would be greatly appreciated. November 21, 2014
Rated 5.0 out of 5.0 by Comfortable bed and especially the pillows Our stay was very good, it was the second time we stayed at this hotel and in future we will stay there again. The proximity to the Canadian Tire Center is excellent . The only thing that bothered my sleeping, a little,was the sound from the heating unit and I could have used another blanket. I know I could have called the desk and gotten a prompt and positive result, I was just to lazy. November 20, 2014
Rated 4.0 out of 5.0 by Comfortable mattress but terrible choice of pillows The room I was allocated had a choice of either "Soft" or "Firm" pillows. The Soft pillows were fine (I assume) for anybody who likes Soft pillows. I don't, I like a Firm pillow and the Firm pillows provided were way, way too soft. I generally am able to sleep anywhere however, unfortunately, I kept on waking up due to a pillow that was far to soft for my tastes. November 12, 2014
Rated 5.0 out of 5.0 by Relaxing weekend Everything was very enjoyable. Food was amazing. Service was great. Room was clean and comfortable. November 6, 2014
Rated 5.0 out of 5.0 Excellent service and very comfy bed I stay at this hotel every month for an event we host there, and have found the staff to go out of their way to make our experience a very positive one. The service is excellent, the hotel is very clean and the beds are super comfy. November 6, 2014
Rated 4.0 out of 5.0 by Noisy bathroom fan Everything was fine but the bathroom fan was noisy November 5, 2014
Rated 5.0 out of 5.0 by Great Customer Service I unfortunately left my keys in a cab while getting dropped off at the Canadian Tire Centre. I called back to the Holiday Inn Express and the Manager on Duty took control and I had my keys back in my hand by 9:00am the following morning. Unbelievable customer service, every single person that works in the Kanata Hotel was a pleasure to be around! Thank-you for the great customer service!! November 4, 2014
Rated 5.0 out of 5.0 by Very good location The hotel is very well kept and the rooms are comfortable, I didn't get to try the restaurant but there are quite a few nearby and one is just on the other side of the parking lot. Going to a venue at the Canadian Tire Centre in the near future then you should consider going to this hotel, I know I will. November 3, 2014
Rated 5.0 out of 5.0 by Hotel Stay Excellent hotel to stay at in Kanata. Close to many rest. and box stores. Easy to get in and out of this location if you are coming or going elsewhere. Very clean. October 31, 2014
Rated 5.0 out of 5.0 by Holiday Hotel Suites Kanata To be frank, the rooms could use a facelift. Everything was functional, but moldings, bathroom appurtenances are a bit worn, some of the furniture was a bit dinged up. Our suite was a bit cramped, but functional enough. But the staff more than made up for that. The hotel staff is fabulous, very attentive, courteous and professional. We like the attached restaurant, but we're not sure why. The food is OK, some of the staff were a bit grumpy in the morning, but there are some long-time servers who we find delightful. We love the relaxed atmosphere of the entire facility. October 30, 2014
Rated 5.0 out of 5.0 by Great 2-day nights stay Overall it was a great 2-nights stay. Hotel is clean, staff are friendly and always ready to help. Graffiti restaurant has great food and prices were good. We enjoyed using the pool and hot tub, however the pool water was a little too cool for our liking. Hot tub was nice and hot and clean. We had a King suite facing the freeway on the 5th floor (Room 502)...last one at end of hallway, next to stairwell. My only complaint/dissatisfaction was that there was a hockey team on this floor and the players were running back forth in the stairwell and hallway all evening. The room was not very sound-proof and we could hear everything going on in hallway, as there was a big gap under room door and all around door-jam. Room price for 2 nights was a little high compared to previous stays at other Holiday Inn's. I would recommend and will definitely use again in the future. Convenient shopping and restaurants across street from hotel, which were walking distance and very convenient. October 29, 2014
Rated 5.0 out of 5.0 by Lovely Weekend I drove from NJ to the hotel for a hockey game, after the long drive we arrived to the hotel early and the woman at the front desk who greeted us told us she would check with housekeeping to see if they had a room available, they did, and she let us up to our room about an hour and half early. It was nice to be able to relax after such a long drive, and to be greeted with a friendly smile was nice. Our night there we only encountered the most friendly of staff, and people! Our room was clean and modern, we had comfy beds and just what we needed. We asked for extra towels and had them within 15 mins.. Overall just a great night and I would definitely return to this hotel again! October 29, 2014
Rated 5.0 out of 5.0 by Good Stay Very comfortable room, pleasant staff. The pillow top bed was very comfortable, the entire room is well laid out and spacious. October 27, 2014
Rated 5.0 out of 5.0 by Heating/Air Conditioning The only negative comment I have is that the thermostat in the room is a bit complicated and not user friendly October 27, 2014
Rated 5.0 out of 5.0 by great hotel Paul at front desk was great, early check was perfect, hotel was very clean, parking is great October 20, 2014
Rated 4.0 out of 5.0 by great service We reported a problem with the tv and within about 5 minutes, the maintenance man was there looking at it. It had to be replaced, he went right away to get another one and replaced it. The whole thing, from me reporting it to the front desk, to getting a tv set in good working order took less than 20 minutes. October 16, 2014
Rated 5.0 out of 5.0 by CONFORT , SILENCE , good service Second stay at this hotel to visit my family located at Carleton place , Arnprior , Ottawa downtown I apppreciate location convenience , quality , service. October 16, 2014
Rated 3.0 out of 5.0 by needs updating This property is badly in need of updating its rooms October 15, 2014
Rated 4.0 out of 5.0 by Very Relaxing and Quiet Our stay was very short, overnight only. While we didn't get a chance to enjoy the amenities, this hotel is very well maintained and the staff were exceptionally accommodating. I recommend it for anyone needing a room near shopping or the Senators hockey nights which are just down the road. October 15, 2014
Rated 5.0 out of 5.0 by Professional I stay at the Holiday Inn in Kanata whenever I travel to the Ottawa area.. A great place to stay, lots of things to do in the area, and I am able to relax or work in the very comfortable rooms. October 12, 2014
Rated 5.0 out of 5.0 Comfortable bed and good service overall is great, easy in and out, food is as good as usual. clean room! will come again next time. October 11, 2014
Rated 4.0 out of 5.0 by lost and found i left a power supply to lap top in room. unable to gain any traction on recovery despite phone calls. frustrated October 7, 2014
Rated 4.0 out of 5.0 by Good Stay The rooms were clean and comfortable but a little smaller then I expected, felt a little crammed in. Had booked for the King suite but it was a queen Suit instead. October 6, 2014
Rated 5.0 out of 5.0 by Kanata Holiday Inn Overall a very nice property. The restaurant, staff and room were excellent. The hotel does need to do some work on the overall available internet bandwidth as I had frequent slow-downs in my internet connection. October 6, 2014
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