Rated 4.6 out of 5 by 58
Rated 5.0 out of 5.0 by moskito22 Great Business Location
Well located for my business meetings. Check-in and check-out was quick. Front desk staff very friendly and helpful.
Clean rooms and comfortable bed though I would have prefered a King bed.
Restaurant had great service and a very friendly staff.
September 27, 2013
Rated 4.0 out of 5.0 by Julia123 Affordable, clean, and great service!
I was pleasantly surprised upon arrival that the hotel was so nice. The service was great, and they moved me to a room away from the elevators so I could relax even more. The restaurant was so yummy. I would definitely recommend this to anyone looking in the area for accommodations.
September 27, 2013
Rated 4.0 out of 5.0 by Genee82 Stay for a wedding reception
Stayed here for a wedding reception. Can't say enough good things about how professional and courteous the staff was. The food for the reception was amazing. The room was quiet clean and comfortable on the highest floor in a corner. Our room faced the back road but you couldn't hear any traffic. If you are coming to this hotel for a visit you are close to public transit, restaurants, stores and a movie theatre.
September 25, 2013
Rated 5.0 out of 5.0 by Lynnsy A big thank you to all the staff
All the staff at the Ottawa Kanata hotel were exceptionally accommodating to our special needs - I would highly recommend this hotel.
September 25, 2013
Rated 5.0 out of 5.0 by Jane09 Great wedding and family experience!
We were there for a wedding and had a suite! It was clean and comfortable and met the needs of the many family members when they wished to collect and reunite! All the staff were extremely helpful and friendly! The restaurant had wonderful food, great prices and a perfect atmosphere!
September 25, 2013
Rated 1.0 out of 5.0 by Ben1285 Horrible restaurant and front desk service.
It took me 35 minutes to wait for my breakfast to be served. I was given five $20.00 value breakfast coupons. I only used 2 coupons. I wanted to return the 3 remaining coupons due to horrendous restaurant service. The person at front desk informed me that if I return the remaining coupons, I will be charged an addition $10.00 for each night of my remaining stay. This is unacceptable. I should be getting $20.00 off of my remaining daily rate.
I just hope guests who stayed in this hotel did not encounter this kind of awful experience.
September 25, 2013
Rated 5.0 out of 5.0 by Aussie1 Great Room and Location
A must place to stay in Kanata/ Ottawa.
On site restaurant was amazing
September 19, 2013
Rated 5.0 out of 5.0 by Hoggie Very nice room
Nicely decorated and comfortable. Would most likely stay here again.
September 15, 2013
Rated 2.0 out of 5.0 by Courtneylives Tumultuous Visit
We had a tumultuous visit. A few issues (i.e door lock broke requiring us to relocate rooms with 2 small kids) but staff were receptive to resolving issues. They weren't great at following up i.e offerred us free bottled water but when we asked for more we had to ask more than once. It was annoying having to remind them. Another example was that once it was determined that we needed to move rooms they said they would send someone up to help. We waited and then had to call again and they seemed to have forgotten.
September 10, 2013
Rated 4.0 out of 5.0 by Marc2332 Ottawa Business trip
I stayed at the Holiday Inn for 3 nights for a business trip. I liked the fact that they had wireless internet, a pool and a hot tub. I used all three. I forgot my flip flops to walk to the pool with, so I asked the front desk and they had someone drop off slippers to my door. My only compliant is that the hot tub jets were not too powerful, however since I did not mention it to the front desk, I do not know if they could have fixed it.
September 9, 2013
Rated 4.0 out of 5.0 by rjwa three room booking
overall good, booked and paid for three rooms
but when I arrived home looked at my bill, saw that I was overcharged as rooms weren't assigned as requested.
emailed hotel for refund, as yet no response, still waiting
September 5, 2013
Rated 5.0 out of 5.0 by jen12920 Friendliest staff ever.
First time I've written a review for a hotel. I think this has got to be the friendliest and nicest staff I've ever experienced at a hotel.
If we go back to Ottawa, definitely staying here.
August 26, 2013
Rated 5.0 out of 5.0 by mat1971 Great service
The hotel has one of the most helpful team I ever met (I sleep more than 80 nights per year in hotels). Always trying to assist and provide good insight.
I enjoyed my stay very much
August 19, 2013
Rated 5.0 out of 5.0 by Linzy87 Excellent
We had our wedding here and the staff at holiday inn were fantastic to us and all of our guests staying there. They upgraded our room the night before the wedding for the bridal party to get ready in. its also close to lots of shopping and restaurants. I would recommend this hotel to anyone.
August 18, 2013
Rated 5.0 out of 5.0 by Sis29 Great hotel!
Wonderful staff, spotless room and common areas, great location, quiet, highly recommend!! Very convenient to Scotiabank venue.
August 3, 2013
Rated 5.0 out of 5.0 by CarolP Nice hotel - great staff!
We were visiting our son at camp and this was a great location. Shopping, food and movies in walking distance and Ottawa just down the road. The room was clean and comfortable and the staff was great! See you next summer.
August 3, 2013
Rated 5.0 out of 5.0 by trix1999 Comfortable fresh and new,lovely staff
Have nothing but nice things to say. From arrival to departure. Location is great, especially if you are in town to see something at the Canadian Tire center
July 29, 2013
Rated 5.0 out of 5.0 by LIz1972 Perfect Stay!
A week ago, my husband and I had our wedding reception at this hotel. We, along with many of our guests, spent the night as well. We could not have been more pleased with the room, service, comfort and care we received throughout the entire experience. The staff genuinely cared about our event and made it perfect for us. Our memories of that day will always include how great the hotel was to us and we are very grateful for that.
July 29, 2013
Rated 5.0 out of 5.0 by sbande comfortable and clean
We stayed on the executive floor, queen suite. It was myself, my husband, and my mother in law. We booked this room for one night, as it suited our needs. It had a queen bed and a seperate living space with a pull out bed for my mother in law. We found both the beds comfortable, bedding clean, pillows soft. I had the best sleep in weeks when we stayed here.
I booked this room knowing that we would require a late check out. It was a Sunday night that we arrived from out of town, and didnt get to check in until after 1130pm. We needed the room until at least 300pm the following day, and the staff provided this without issue. We opted for an extra hour, which comes with an additional small cost. Upon checkout I noticed that we were not charged for this. It was given to us at no charge, which was a very nice surprise (considering the cost of one night without the extra, I was quite pleased).
Although we did not dine at the on site restaurant, we were able to take advantage of the pool and hot tub. The pool was nice and refreshing. The hot tub had a nice temperature, but we were disappointed at how weak the jets were. That could be improved.
Overall, the hotel is very nice, clean, quiet, and is in a great location to shopping and ameneties. I would stay here again if needing accomodation in the Kanta/Ottawa area, and would recommend it to others.
July 3, 2013
Rated 5.0 out of 5.0 by Mahin Exceptional service, great Location.
Me & my husband stayed at this hotel for 3 days and had a very comfortable and relaxing experience. The staff is exceptionally helpful, cheerful and genuinely works to put the guests at ease.The rooms are relatively small but very comfortable, bright and fully equipped.
The Restaurant serves amazing breakfast, ambience is really good and has a very friendly, relaxing environment.
Right across the street is huge shopping Mall, one day is not enough for it ;)
I would recommend this Hotel to everyone not just for its exceptional service but also for its food, comfort and location.
July 2, 2013
Rated 5.0 out of 5.0 by Cheesecake comfortable bed and very clean
I was very satisfied with the standard double beds. They were very comfortable and the room was very clean. The service at the front desk was excellent from check in to check out. I asked to look at a room and Anthony was very helpful and friendly. Thank you
July 1, 2013
Rated 5.0 out of 5.0 by Mahaffbr Staff
Front desk staff was excellent. They found a lost computer bag and held it for me. The evening front desk person gave me a very detailed explanation of the local area such as where to eat and shop as well as local traffic patterns. Thanks
June 19, 2013
Rated 5.0 out of 5.0 by Jewels22 Great!
Had a great stay at this Holiday Inn. Staff were very helpful and knowledgeable. The Bar and restaurant attached to the hotel, food was very good. The room was on the top floor, quiet and very clean.
Will stay again.
June 15, 2013
Rated 2.0 out of 5.0 by Pricey Nickle and dime
The hotel is beautiful, the staff friendly and the service was great. Excellent location to the Scotia bank Place and shopping or events in Kanata.
The part that I was not impressed with was upon reserving my room (room with 2 double or queen beds) I was told that they had none left as they were all booked. Fair enough, I was then told that if I wanted to upgrade to an executive room on the executive floor, for more money, they had those rooms available. They were to have more room nicer beds etc. Well I would hate to see the regular rooms because the executive room we had was normal compared to my many stays in many different hotels. The icing on the cake was when I was charged .53 cent for each local call.....again never a charge at the many other hotels I have staid at.
So if you have money you want to waste this is a most excellent hotel to stay at.
June 9, 2013
Rated 5.0 out of 5.0 by MissW Great location
Front staff Michael is helpful and friendly. internet speed getting better, or maybe just the time of day I was using it. Overall quite good, and great location.
June 7, 2013
Rated 5.0 out of 5.0 by chh59 Overall Satisfaction with Staff and Stay
Rest assured if you're staying at this property you will receive excellent service from the staff. In particular Paul at the front desk. He handled requests and greeted guests by addressing us by name. Although just a short three night stay this property was a relaxing pleasant hotel experience. Many thanks too to those working behind the scenes including housekeeping staff and others that keep operations going.
Recommend consideration and selection of HI Ottawa Kanata !
June 6, 2013
Rated 4.0 out of 5.0 by gitans2 noisy guests, etc.
while the room was comfortable, there was a lot of noise from the hallway, with guests running up & down talking to each other from room to room! Then i awoke in the middle of the nite, with a bright light shining in the window: i got up to close the curtain; but discovered only the sheers closed-- so had trouble sleeping again!
May 31, 2013
Rated 5.0 out of 5.0 by Ash87 Great overall experience
This was my second stay, we always get a jacuzzi room, the room and comfort were fantastic, it was a very relaxing experience! The restaurant on site is fabulous, the food and service are amazing both for dinner and breakfast. The convenience of being able to catch a bus directly to the Scotia Bank Place is great as well. Will definitely stay in the future!
May 22, 2013
Rated 5.0 out of 5.0 by Fenixtorador Incredible overall stay!
I work for a company who frequents this hotel and the staff is by far the most friendly and welcoming staff I've ever been to at any hotel chain. By the 3rd day they had all pretty much remembered my name and greeted me as I came in from my work up in Canada. The Grafiti's restaurant has incredible food, however pricey, but completely worth every dollar spent! I would HIGHLY recommend staying here for the professional and friendly attitudes of the staff to include the incredible house keeping staff (they do a thankless job, but without them the hotel would be nothing, so I highly appreciate everything they do!! Even left a small gift for them in my room last time I stayed!) and I am eager to stay there again on my next trip up!
May 21, 2013
Rated 4.0 out of 5.0 by Sportsfan999 Great service
Wonderful staff.....thank you Deb from room service! Thank you to the Plummer who helped in our bathroom! Thank you to the gentleman who brought us a cot and the front desk personnel who arranged for it when we had an unexpected change of plans...Small problems were managed with speed and professional attitudes....your staff are to be commended...,thank you!
May 17, 2013