Rated 4.7 out of 5 by 107
Rated 5.0 out of 5.0 by RHA1969 Great Weekend
A great break from the everyday, the staff in the hotel, room service and the restaurant are all brilliant.
April 23, 2014
Rated 5.0 out of 5.0 by DennisG Great Restaurant amd Front Desk Staff
I've stayed here several times and this hotel is one of my favorite Holiday In Express Hotels in Canada or States. I left my computer tablet in the restaurant, the waitress had returned it to front desk and they had it available for me when I called back later in the day. A great hotel to stay at and great location next to the mall.
April 11, 2014
Rated 5.0 out of 5.0 by Fabs Great Service, very clean hotel
Love the Holiday Inn Kanata. We've stayed three times in the last five weeks for hockey tournaments and will keep returning for future tournaments. Suites are comfortable and fit our family of five very nicely. The service is great and the entire hotel is spotless, including the pool. Front desk service with Paul is always a pleasure. Thanks for a great stay!
April 3, 2014
Rated 3.0 out of 5.0 by Hockey coach No hot water
We stayed at the Holiday Inn suites in Kanata from Jan. 31 to Feb. 2 2014 for a hockey tournament . When we arrived the front desk was very helpful as we were between games and did not have a lot of time. On the second night of our stay the power went out and when we awoke the next morning the power was back on but there wasn't any hot water for showers and when I spoke to the front desk about it they couldn't answer when it was going to be working or what they were going to do about. I am a coach within a organization that uses between 1000 and 1500 rooms with the Holiday Inn corp. per hockey year and after this experience and the one that a couple of teams , including ourselves had at another Holiday Inn I have recommend that our organization not use Holiday Inns anymore.
February 16, 2014
Rated 5.0 out of 5.0 by Injoy444 Thank You
Front desk was wonderful. I was fortunate to be looked after by Mike and Kimberly and found both to be efficient, kind and supporting. If this was the only positives in my stay, it would have been more than enough.
February 15, 2014
Rated 5.0 out of 5.0 by Peter & Kathy Thanks for making our Xmas Holiday stay enjoyable
The room was great as were the breakfasts in the restaurant.
It was fun to be in the hotel with all the young people who were there for a hockey tournament. The staff did not seem to have any difficulty adjusting to the increased level of activity with the exception of one morning at breakfast when the restaurant staff seemed to be a bit confused probably as a result of the experienced staff members being off, Regardless, everyone seemed to be in a good mood during our entire stay.
Thanks to all the staff.
January 9, 2014
Rated 5.0 out of 5.0 by ExpatChic Convenient
I have stayed at this hotel for many months. Service is always excellent, and staff is always helpful. A little puzzled on what happened to the pay-per-view channels though. Also, the women's restroom in the gym area doesn't really provide anywhere to sit if you wanted to change clothes. Other than that, an excellent hotel.
January 8, 2014
Rated 5.0 out of 5.0 by pi_squared Absolutely more than 5 stars!
This hotel and the employees are truly the best I have ever seen in all of my travels and all the hotels I have ever stayed in. From the moment I checked in until my check out, every single person I have encountered has been nothing short of epitomizing the professionalism and courtesy one would expect. I feel welcomed as a family member whenever I walk through the doors, and always get a greeting every single time I exit the elevator and someone at the front desk isn't busy.
Your housekeeping and maintenance crews are top notch as well, I truly have not seen a single face that showed any type of emotion other than a positive attitude, and it definitely does rub off onto your guests.
The restaurant crew is the cream of the crop as well. I walk in and within 2 days the chefs already knew what I wanted to eat based on the time of day, and even made recommendations for little tweaks to an already stellar menu. The servers, managers, and the bartenders are the best of the best as well.
This is quite honestly the first time I have absolutely nothing negative to say about a hotel, and have zero recommendations for improvement. How can one improve upon perfection?
January 2, 2014
Rated 5.0 out of 5.0 by Aunties Like visiting the home of a best friend
The accommodation, amenities and especially the skilled staff made our stay a special experience. The restaurant catered to the taste buds of even our youngest diners. All the staff were so helpful and loads of fun!
December 13, 2013
Rated 3.0 out of 5.0 by froggerann SUPERIOR ROOM SURPRISE
Overall this hotel was very clean and nice. The desk staff were approachable and friendly. Great breakfast in the attached restaurant!
As for the price I found it outrageous, but soon realized it was hockey night! Over 200 for a double bed and pull out couch!!!.....if you want to stay at this hotel DO NOT pick a night that the Senators are in town!
I had booked this room for 3 adults. I was greatly disappointed that we received a executive room that contained a pull out bed for our 3rd adult!! Guess I made a huge mistake booking a superior room and not understanding what "Bed type cannot be guaranteed as it will be allocated upon arrival based on availability."
If I were to book this hotel again I would definitely be calling ahead to make sure I had an appropriate room for adults!
December 12, 2013
Rated 5.0 out of 5.0 by Matt135797531 Location, new rooms, great restaurants
There is no better location to stay when you don't have to go downtown Ottawa. Tons of great restaurants and shopping right at the doorstep, and great accessibility from the highway. Rooms are recently updated and the suites a great design. Restaurant is surprisingly affordable and of quality, though admitedly a bit slow sometimes serving bfast and other meals if you are a larger group.
December 9, 2013
Rated 4.0 out of 5.0 by MT1981 Great Staff
I am pleased with my stay at the Holiday Inn. Convenient location. Very helpful staff.
November 29, 2013
Rated 5.0 out of 5.0 by ExpatChic Long term stay
I have been staying (living?) in this hotel since July. The staff is exceptional and always bends over backward to fix any issues.
However, the housekeeping staff needs to honor the 'green' effort, and not replace the towels everyday. Do you replace your towels at home everyday?
November 27, 2013
Rated 5.0 out of 5.0 by bmac69 my stay
best as usual love this hotel the staff is the best
November 21, 2013
Rated 5.0 out of 5.0 by Powerrunner2013 Staff makes for a great experience
A bit pricy but overall a great place to relaxe and enjoy business travels away from home. I found the place to be well kept and the staff very friendly and helpful.
November 6, 2013
Rated 5.0 out of 5.0 by Rokr Fabulous!
Love every stay in this hotel! Breakfast at the Graffiti is awesome!
October 28, 2013
Rated 4.0 out of 5.0 by TBJ8 Great room service
Our stay was pleasant. Room service was very good & timing was perfection. I would recommend that the carpets need a good cleaning or replaced.Overall we were satisfied with our stay & our front desk greeter was very nice and humourous upon our arrival. Thank-you's
October 28, 2013
Rated 5.0 out of 5.0 by SamG4 Comfortable and Great Service
We were quite pleased with cleanliness and the overall atmosphere of our suite as well as the hotel. We made a request to check in early and check out later. Our requests were very well received and we were accommodated to suit our needs.
October 9, 2013
Rated 5.0 out of 5.0 by Reportcardchick Treated like royalty!
Great place. Excellent facilities. Felt like a princess!
October 5, 2013
Rated 5.0 out of 5.0 by moskito22 Great Business Location
Well located for my business meetings. Check-in and check-out was quick. Front desk staff very friendly and helpful.
Clean rooms and comfortable bed though I would have prefered a King bed.
Restaurant had great service and a very friendly staff.
September 27, 2013
Rated 4.0 out of 5.0 by Julia123 Affordable, clean, and great service!
I was pleasantly surprised upon arrival that the hotel was so nice. The service was great, and they moved me to a room away from the elevators so I could relax even more. The restaurant was so yummy. I would definitely recommend this to anyone looking in the area for accommodations.
September 27, 2013
Rated 4.0 out of 5.0 by Genee82 Stay for a wedding reception
Stayed here for a wedding reception. Can't say enough good things about how professional and courteous the staff was. The food for the reception was amazing. The room was quiet clean and comfortable on the highest floor in a corner. Our room faced the back road but you couldn't hear any traffic. If you are coming to this hotel for a visit you are close to public transit, restaurants, stores and a movie theatre.
September 25, 2013
Rated 5.0 out of 5.0 by Lynnsy A big thank you to all the staff
All the staff at the Ottawa Kanata hotel were exceptionally accommodating to our special needs - I would highly recommend this hotel.
September 25, 2013
Rated 5.0 out of 5.0 by Jane09 Great wedding and family experience!
We were there for a wedding and had a suite! It was clean and comfortable and met the needs of the many family members when they wished to collect and reunite! All the staff were extremely helpful and friendly! The restaurant had wonderful food, great prices and a perfect atmosphere!
September 25, 2013
Rated 1.0 out of 5.0 by Ben1285 Horrible restaurant and front desk service.
It took me 35 minutes to wait for my breakfast to be served. I was given five $20.00 value breakfast coupons. I only used 2 coupons. I wanted to return the 3 remaining coupons due to horrendous restaurant service. The person at front desk informed me that if I return the remaining coupons, I will be charged an addition $10.00 for each night of my remaining stay. This is unacceptable. I should be getting $20.00 off of my remaining daily rate.
I just hope guests who stayed in this hotel did not encounter this kind of awful experience.
September 25, 2013
Rated 5.0 out of 5.0 by Aussie1 Great Room and Location
A must place to stay in Kanata/ Ottawa.
On site restaurant was amazing
September 19, 2013
Rated 5.0 out of 5.0 by Hoggie Very nice room
Nicely decorated and comfortable. Would most likely stay here again.
September 15, 2013
Rated 2.0 out of 5.0 by Courtneylives Tumultuous Visit
We had a tumultuous visit. A few issues (i.e door lock broke requiring us to relocate rooms with 2 small kids) but staff were receptive to resolving issues. They weren't great at following up i.e offerred us free bottled water but when we asked for more we had to ask more than once. It was annoying having to remind them. Another example was that once it was determined that we needed to move rooms they said they would send someone up to help. We waited and then had to call again and they seemed to have forgotten.
September 10, 2013
Rated 4.0 out of 5.0 by Marc2332 Ottawa Business trip
I stayed at the Holiday Inn for 3 nights for a business trip. I liked the fact that they had wireless internet, a pool and a hot tub. I used all three. I forgot my flip flops to walk to the pool with, so I asked the front desk and they had someone drop off slippers to my door. My only compliant is that the hot tub jets were not too powerful, however since I did not mention it to the front desk, I do not know if they could have fixed it.
September 9, 2013
Rated 4.0 out of 5.0 by rjwa three room booking
overall good, booked and paid for three rooms
but when I arrived home looked at my bill, saw that I was overcharged as rooms weren't assigned as requested.
emailed hotel for refund, as yet no response, still waiting
September 5, 2013