Rated 4.6 out of 5 by 66
Rated 5.0 out of 5.0 by Jewels22 Great!
Had a great stay at this Holiday Inn. Staff were very helpful and knowledgeable. The Bar and restaurant attached to the hotel, food was very good. The room was on the top floor, quiet and very clean.
Will stay again.
June 15, 2013
Rated 2.0 out of 5.0 by Pricey Nickle and dime
The hotel is beautiful, the staff friendly and the service was great. Excellent location to the Scotia bank Place and shopping or events in Kanata.
The part that I was not impressed with was upon reserving my room (room with 2 double or queen beds) I was told that they had none left as they were all booked. Fair enough, I was then told that if I wanted to upgrade to an executive room on the executive floor, for more money, they had those rooms available. They were to have more room nicer beds etc. Well I would hate to see the regular rooms because the executive room we had was normal compared to my many stays in many different hotels. The icing on the cake was when I was charged .53 cent for each local call.....again never a charge at the many other hotels I have staid at.
So if you have money you want to waste this is a most excellent hotel to stay at.
June 9, 2013
Rated 5.0 out of 5.0 by MissW Great location
Front staff Michael is helpful and friendly. internet speed getting better, or maybe just the time of day I was using it. Overall quite good, and great location.
June 7, 2013
Rated 5.0 out of 5.0 by chh59 Overall Satisfaction with Staff and Stay
Rest assured if you're staying at this property you will receive excellent service from the staff. In particular Paul at the front desk. He handled requests and greeted guests by addressing us by name. Although just a short three night stay this property was a relaxing pleasant hotel experience. Many thanks too to those working behind the scenes including housekeeping staff and others that keep operations going.
Recommend consideration and selection of HI Ottawa Kanata !
June 6, 2013
Rated 4.0 out of 5.0 by gitans2 noisy guests, etc.
while the room was comfortable, there was a lot of noise from the hallway, with guests running up & down talking to each other from room to room! Then i awoke in the middle of the nite, with a bright light shining in the window: i got up to close the curtain; but discovered only the sheers closed-- so had trouble sleeping again!
May 31, 2013
Rated 5.0 out of 5.0 by Ash87 Great overall experience
This was my second stay, we always get a jacuzzi room, the room and comfort were fantastic, it was a very relaxing experience! The restaurant on site is fabulous, the food and service are amazing both for dinner and breakfast. The convenience of being able to catch a bus directly to the Scotia Bank Place is great as well. Will definitely stay in the future!
May 22, 2013
Rated 5.0 out of 5.0 by Fenixtorador Incredible overall stay!
I work for a company who frequents this hotel and the staff is by far the most friendly and welcoming staff I've ever been to at any hotel chain. By the 3rd day they had all pretty much remembered my name and greeted me as I came in from my work up in Canada. The Grafiti's restaurant has incredible food, however pricey, but completely worth every dollar spent! I would HIGHLY recommend staying here for the professional and friendly attitudes of the staff to include the incredible house keeping staff (they do a thankless job, but without them the hotel would be nothing, so I highly appreciate everything they do!! Even left a small gift for them in my room last time I stayed!) and I am eager to stay there again on my next trip up!
May 21, 2013
Rated 4.0 out of 5.0 by Sportsfan999 Great service
Wonderful staff.....thank you Deb from room service! Thank you to the Plummer who helped in our bathroom! Thank you to the gentleman who brought us a cot and the front desk personnel who arranged for it when we had an unexpected change of plans...Small problems were managed with speed and professional attitudes....your staff are to be commended...,thank you!
May 17, 2013
Rated 5.0 out of 5.0 by mojo5 conveniant Kanata location
I have no complaints. I travel a lot and this hotel fills all the mandatory requirements.
May 9, 2013
Rated 5.0 out of 5.0 by Ottawavisit789 Clean, cozy get away
We came to Ottawa for a concert and the hotel was perfect. Close to everything we needed, rooms were clean and the staff was friendly. Our room came with a free breakfast, we went expecting cereal and toast, were pleasantly surprised of the wonderful menu to choose from. I would recommend this hotel to others and would visit again.
May 8, 2013
Rated 5.0 out of 5.0 by MissW Relaxing Stay
Room was quite and able to sleep throught the night without any undue noise, which is very important on business travel. Internet could be faster, but acceptable.
May 6, 2013
Rated 5.0 out of 5.0 by Gasgirl Will Stay Here Again!!
Great Hotel! Front Desk was very pleasant and helpful. Room was very modern and clean. Pool/Hot Tub and Exercise room a bonus. The restaurant downstairs provided very healthy/tasty choices. Very close to Arena and shopping. Will stay here again!
May 5, 2013
Rated 5.0 out of 5.0 by JJRRPP9 Itsy bitsy Pillows, bring your own!
The hotel staff were all lovely and kind. The room was fantastic and the bed was very comfortable. BUT the pillows were smaller than regular throw pillows.
April 30, 2013
Rated 4.0 out of 5.0 by hockeyfamily15 Good clean hotel
Upset that the hotel put it's rates up so high for the Girl's provincial hockey. Other than that, a great location, good clean rooms. We had queen suites, nice to have separate room. Noisy after 11.
April 18, 2013
Rated 4.0 out of 5.0 by MissW Noisy guests
During my last stay, there were other rowdy guests on the same floor, noisy in the hallway even after 2:00am. I expect this in motel 6 but not holiday inn.
It may be better to group business travellers on the same floor.
April 18, 2013
Rated 5.0 out of 5.0 by hockey19 Great Staff
We stay here a lot for work trips to the area. The front desk staff are exceptional. They remember you (often by name) and do what they can to ensure your stay is the best possible (often making sure you are not near the visiting kids hockey team!)
Graffiti's dinner and breakfast menu are always excellent! Often pick it over many choices in the neighbourhood.
My only criticism is the pillows in the guest rooms. They are probably the worst of any hotel I have ever stayed in, and I travel a lot! They are lumpy and extremely uncomfortable. Usually end up on the floor of my room. I wish I could travel my own.
April 8, 2013
Rated 3.0 out of 5.0 by johnny12 Smallest "suite" i have ever stayed at.
I was told that the room slept five people.How is this possible with a pull out couch and a queen bed that sleeps two comfortably.We were uncomfortable because of the size of the room.Paying almost $200 per night it is definitely not worth the money.
April 5, 2013
Rated 5.0 out of 5.0 by Ken47 The Warehouse
Holiday Inn Kanata has been our home away from home for the past four years. The staff actually greet us with "welcome home" and they all know our names and we know theirs. The reasons for our stays have been illness in the family and the staff have been so understanding and comforting that we would not want to stay anywhere else. This also applies to the staff and the great food at Grafitti's on site restaurant. Thank you all and see you soon.
March 31, 2013
Rated 5.0 out of 5.0 by geritod comfortable, clean, quiet
We certainly enjoyed our overnight stay. We were greeted as if our business mattered to them, the room was comfortable, clean and quiet. The temperature was easy to control and the heating unit was quieter than most hotels. The only complaint was the hot water was extremely hot and we burnt our hands as the temperature change was dramatically fast. The restaurant's food was absolutely quality and delicious.
March 20, 2013
Rated 5.0 out of 5.0 by mat1alice Would recommend to anyone
I have stayed at this Holiday Inn, Kanata location many, many times while on business. I have nothing to say bad about it. Always a most pleasant experience.
The staff are absolutely top notch, professional, friendly, address me by name at check in/check out or just walking by. I'm always amazed they remember my name.
Food is great in the newly renovated Grafitti's.
My room has always been clean, neat and ready for me upon arrival, even when I do show up a couple of hours early on occasion :)
Pool area/Exercise area's are well maintained.
Love that it's close to walking distance to Centrum and other restaurants, cinema, banks.
Right off the 417.
Only time I'm disappointed is when I can't stay here because they are booked solid!!!!
March 13, 2013
Rated 5.0 out of 5.0 by NUERA EXCELLENT!
Nothing bad to say ...... overall experience was wonderful. Staff was friendly and accommodating. Location was perfect, lots of amenities around. Restaurant downstairs was awesome value and GREAT food!! Overall great!!!
March 13, 2013
Rated 5.0 out of 5.0 by TesM Amazing staff!
We had our wedding reception at the Holiday Inn.... we heard raves from our guests about how friendly the staff were... the servers at the dinner were totally accomodating and the food was excellent. even last minute requests were honoured!
Cindy was our wedding coordinator and she made it comfortable and uncomplicated from the start. We had a beautiful room for the night and could not have asked for more.
We highly recommend the Holiday Inn & Suites in Kanata.
March 9, 2013
Rated 5.0 out of 5.0 by MisterPig Great staff
Very friendly staff, great food at Grafitti's, clean and quiet room...Hotel close to mall/restaurants/irish pub...Nothing bad to report...Thank you very much for a nice stay.
February 19, 2013
Rated 5.0 out of 5.0 by Jackie8 All round great experience
What always makes the difference to me is cleanliness and attitude of the staff.
The hotel is spotless and everyone I had the good fortune to interact with was friendly and helpful. I have already recommended this site to others
January 16, 2013
Rated 5.0 out of 5.0 by Georgie125 Beautiful, comfortable room. Very quiet.
There was a big snow storm the night I stayed at the Holiday Inn. I fully expected that my car would be buried under a mound of snow. To my surprise one of the wonderful staff at the hotel had cleaned off my car. I have always had a good experience at the Holiday Inn and this time it was extra special.
January 3, 2013
Rated 5.0 out of 5.0 by TW2012 BEST HOTEL EXPERIENCE~
From check in to check out the team at THIS location went above and beyond to ensure we had a fabulous 2 night stay.
Check in was quick and pleasant especially after we had just endured a 8 hour drive in very snowy and slippery weather and we were all tired and grumpy.
The room layout was great and allowed us and the kids some privacy- room was quiet and the best thing - the temperature in the room was perfect in the middle of winter we were not boiling and it was comfortable and cozy.
The shower was great too! CLEAN extra linens a bathrobe to use while you are staying at the hotel and a super shower head...and a hair dryer you can PLUG IN- so you can use it anywhere in the room ~ bonus when you have 4 people getting ready in the morning.
The pool was the perfect! and although the jacuzzi was under renovation at the time we did not miss being able to use it
The restaurant was amazing and great value- the service we received from Tim on both days was well above and beyond what was expected. He graciously gave our one child bumbleberry pancakes (instead of the kids plain ones) and on the second morning he gave our child extra bacon and an extra egg and declined our offers to pay the difference.... clearly he cares about the patrons and will go the extra mile to ensure everyone is happy and well fed. The great thing was we expected eggs, bacon/sausage and toast and we got a wonderfully present breakfast with a jam that was to die for, pretty tomatoes and pesto and a plate of food that looked like it was prepared with care- something I would expect to pay a lot more for :)
The pullout couch was less than spectacular- however when I went to the desk on Saturday morning to see what we could do (I was thinking one child could sleep on the couch not pulled out and the other we would just rent a cot) the front desk was understanding, gracious and kind- they asked when it woudl be convenient for us to have someone fix it for us... they added 5 (yes 5) mattress covers to add more padding (which also covered the metal parts a bit better too) and even offered to get a SECOND pull out mattress to put on top if that was not comfy enough. THEN to make it even BETTER they gave us a cot FREE OF CHARGE for the other kid so they could both get a great sleep that night----> ABOVE AND BEYOND
The location was great- things we needed were very close by- my husband and son were able to get much needed haircuts and we finished last minute Christmas shopping. (everything you need is right there)
What made this hotel experience so wonderful was the TEAM working there- they were happy, cheerful, genuinely caring and kind.
-- the only 'suggestions' I have are minor
a mirror in the master bedroom suite- to put make up on get dressed etc- full length preferred but even a smaller one would be great
-- an option of a dimmer on the light in master room - I wanted to read but my light being 'on' was keeping the kids away as it was still very bright in the living room area.
January 2, 2013
Rated 5.0 out of 5.0 by TexasCowboy Wonderful business travel stay
The room was very clean and the daily maintenance was perfect - never encountered an issue. The exercise room has good equipment that actually works along with free weights! The Italian restaurant not only had great food but the staff was extremely professional and friendly.
November 12, 2012
Rated 5.0 out of 5.0 by Verna Lovely room. Very comfortable beds.
Even though we were only there for a short time, our experience was very pleasurable! Clean, comfortable. Check out very quick and efficient.
November 4, 2012