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Rated 4.7 out of 5 by 123 reviewers.
Rated 5.0 out of 5.0 by Staff makes for a great experience A bit pricy but overall a great place to relaxe and enjoy business travels away from home. I found the place to be well kept and the staff very friendly and helpful. November 6, 2013
Rated 5.0 out of 5.0 by Fabulous! Love every stay in this hotel! Breakfast at the Graffiti is awesome! October 28, 2013
Rated 4.0 out of 5.0 by Great room service Our stay was pleasant. Room service was very good & timing was perfection. I would recommend that the carpets need a good cleaning or replaced.Overall we were satisfied with our stay & our front desk greeter was very nice and humourous upon our arrival. Thank-you's October 28, 2013
Rated 5.0 out of 5.0 by Comfortable and Great Service We were quite pleased with cleanliness and the overall atmosphere of our suite as well as the hotel. We made a request to check in early and check out later. Our requests were very well received and we were accommodated to suit our needs. October 9, 2013
Rated 5.0 out of 5.0 by Treated like royalty! Great place. Excellent facilities. Felt like a princess! October 5, 2013
Rated 5.0 out of 5.0 by Great Business Location Well located for my business meetings. Check-in and check-out was quick. Front desk staff very friendly and helpful. Clean rooms and comfortable bed though I would have prefered a King bed. Restaurant had great service and a very friendly staff. Highly recommended. September 27, 2013
Rated 4.0 out of 5.0 by Affordable, clean, and great service! I was pleasantly surprised upon arrival that the hotel was so nice. The service was great, and they moved me to a room away from the elevators so I could relax even more. The restaurant was so yummy. I would definitely recommend this to anyone looking in the area for accommodations. September 27, 2013
Rated 4.0 out of 5.0 by Stay for a wedding reception Stayed here for a wedding reception. Can't say enough good things about how professional and courteous the staff was. The food for the reception was amazing. The room was quiet clean and comfortable on the highest floor in a corner. Our room faced the back road but you couldn't hear any traffic. If you are coming to this hotel for a visit you are close to public transit, restaurants, stores and a movie theatre. September 25, 2013
Rated 5.0 out of 5.0 by A big thank you to all the staff All the staff at the Ottawa Kanata hotel were exceptionally accommodating to our special needs - I would highly recommend this hotel. September 25, 2013
Rated 5.0 out of 5.0 by Great wedding and family experience! We were there for a wedding and had a suite! It was clean and comfortable and met the needs of the many family members when they wished to collect and reunite! All the staff were extremely helpful and friendly! The restaurant had wonderful food, great prices and a perfect atmosphere! September 25, 2013
Rated 1.0 out of 5.0 by Horrible restaurant and front desk service. It took me 35 minutes to wait for my breakfast to be served. I was given five $20.00 value breakfast coupons. I only used 2 coupons. I wanted to return the 3 remaining coupons due to horrendous restaurant service. The person at front desk informed me that if I return the remaining coupons, I will be charged an addition $10.00 for each night of my remaining stay. This is unacceptable. I should be getting $20.00 off of my remaining daily rate. I just hope guests who stayed in this hotel did not encounter this kind of awful experience. September 25, 2013
Rated 5.0 out of 5.0 by Great Room and Location A must place to stay in Kanata/ Ottawa. On site restaurant was amazing September 19, 2013
Rated 5.0 out of 5.0 by Very nice room Nicely decorated and comfortable. Would most likely stay here again. September 15, 2013
Rated 2.0 out of 5.0 by Tumultuous Visit We had a tumultuous visit. A few issues (i.e door lock broke requiring us to relocate rooms with 2 small kids) but staff were receptive to resolving issues. They weren't great at following up i.e offerred us free bottled water but when we asked for more we had to ask more than once. It was annoying having to remind them. Another example was that once it was determined that we needed to move rooms they said they would send someone up to help. We waited and then had to call again and they seemed to have forgotten. September 10, 2013
Rated 4.0 out of 5.0 by Ottawa Business trip I stayed at the Holiday Inn for 3 nights for a business trip. I liked the fact that they had wireless internet, a pool and a hot tub. I used all three. I forgot my flip flops to walk to the pool with, so I asked the front desk and they had someone drop off slippers to my door. My only compliant is that the hot tub jets were not too powerful, however since I did not mention it to the front desk, I do not know if they could have fixed it. September 9, 2013
Rated 4.0 out of 5.0 by three room booking overall good, booked and paid for three rooms but when I arrived home looked at my bill, saw that I was overcharged as rooms weren't assigned as requested. emailed hotel for refund, as yet no response, still waiting R Atkinson September 5, 2013
Rated 5.0 out of 5.0 by Friendliest staff ever. First time I've written a review for a hotel. I think this has got to be the friendliest and nicest staff I've ever experienced at a hotel. If we go back to Ottawa, definitely staying here. August 26, 2013
Rated 5.0 out of 5.0 by Great service The hotel has one of the most helpful team I ever met (I sleep more than 80 nights per year in hotels). Always trying to assist and provide good insight. I enjoyed my stay very much Matty August 19, 2013
Rated 5.0 out of 5.0 by Excellent We had our wedding here and the staff at holiday inn were fantastic to us and all of our guests staying there. They upgraded our room the night before the wedding for the bridal party to get ready in. its also close to lots of shopping and restaurants. I would recommend this hotel to anyone. August 18, 2013
Rated 5.0 out of 5.0 by Great hotel! Wonderful staff, spotless room and common areas, great location, quiet, highly recommend!! Very convenient to Scotiabank venue. August 3, 2013
Rated 5.0 out of 5.0 by Nice hotel - great staff! We were visiting our son at camp and this was a great location. Shopping, food and movies in walking distance and Ottawa just down the road. The room was clean and comfortable and the staff was great! See you next summer. August 3, 2013
Rated 5.0 out of 5.0 by Comfortable fresh and new,lovely staff Have nothing but nice things to say. From arrival to departure. Location is great, especially if you are in town to see something at the Canadian Tire center July 29, 2013
Rated 5.0 out of 5.0 by Perfect Stay! A week ago, my husband and I had our wedding reception at this hotel. We, along with many of our guests, spent the night as well. We could not have been more pleased with the room, service, comfort and care we received throughout the entire experience. The staff genuinely cared about our event and made it perfect for us. Our memories of that day will always include how great the hotel was to us and we are very grateful for that. July 29, 2013
Rated 5.0 out of 5.0 by comfortable and clean We stayed on the executive floor, queen suite. It was myself, my husband, and my mother in law. We booked this room for one night, as it suited our needs. It had a queen bed and a seperate living space with a pull out bed for my mother in law. We found both the beds comfortable, bedding clean, pillows soft. I had the best sleep in weeks when we stayed here. I booked this room knowing that we would require a late check out. It was a Sunday night that we arrived from out of town, and didnt get to check in until after 1130pm. We needed the room until at least 300pm the following day, and the staff provided this without issue. We opted for an extra hour, which comes with an additional small cost. Upon checkout I noticed that we were not charged for this. It was given to us at no charge, which was a very nice surprise (considering the cost of one night without the extra, I was quite pleased). Although we did not dine at the on site restaurant, we were able to take advantage of the pool and hot tub. The pool was nice and refreshing. The hot tub had a nice temperature, but we were disappointed at how weak the jets were. That could be improved. Overall, the hotel is very nice, clean, quiet, and is in a great location to shopping and ameneties. I would stay here again if needing accomodation in the Kanta/Ottawa area, and would recommend it to others. July 3, 2013
Rated 5.0 out of 5.0 by Exceptional service, great Location. Me & my husband stayed at this hotel for 3 days and had a very comfortable and relaxing experience. The staff is exceptionally helpful, cheerful and genuinely works to put the guests at ease.The rooms are relatively small but very comfortable, bright and fully equipped. The Restaurant serves amazing breakfast, ambience is really good and has a very friendly, relaxing environment. Right across the street is huge shopping Mall, one day is not enough for it ;) I would recommend this Hotel to everyone not just for its exceptional service but also for its food, comfort and location. July 2, 2013
Rated 5.0 out of 5.0 by comfortable bed and very clean I was very satisfied with the standard double beds. They were very comfortable and the room was very clean. The service at the front desk was excellent from check in to check out. I asked to look at a room and Anthony was very helpful and friendly. Thank you July 1, 2013
Rated 5.0 out of 5.0 by Staff Front desk staff was excellent. They found a lost computer bag and held it for me. The evening front desk person gave me a very detailed explanation of the local area such as where to eat and shop as well as local traffic patterns. Thanks June 19, 2013
Rated 5.0 out of 5.0 by Great! Had a great stay at this Holiday Inn. Staff were very helpful and knowledgeable. The Bar and restaurant attached to the hotel, food was very good. The room was on the top floor, quiet and very clean. Will stay again. June 15, 2013
Rated 2.0 out of 5.0 by Nickle and dime The hotel is beautiful, the staff friendly and the service was great. Excellent location to the Scotia bank Place and shopping or events in Kanata. The part that I was not impressed with was upon reserving my room (room with 2 double or queen beds) I was told that they had none left as they were all booked. Fair enough, I was then told that if I wanted to upgrade to an executive room on the executive floor, for more money, they had those rooms available. They were to have more room nicer beds etc. Well I would hate to see the regular rooms because the executive room we had was normal compared to my many stays in many different hotels. The icing on the cake was when I was charged .53 cent for each local call.....again never a charge at the many other hotels I have staid at. So if you have money you want to waste this is a most excellent hotel to stay at. June 9, 2013
Rated 5.0 out of 5.0 by Great location Front staff Michael is helpful and friendly. internet speed getting better, or maybe just the time of day I was using it. Overall quite good, and great location. June 7, 2013
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