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Rated 4.6 out of 5 by 133 reviewers.
Rated 5.0 out of 5.0 by Thank You Front desk was wonderful. I was fortunate to be looked after by Mike and Kimberly and found both to be efficient, kind and supporting. If this was the only positives in my stay, it would have been more than enough. February 15, 2014
Rated 5.0 out of 5.0 by Thanks for making our Xmas Holiday stay enjoyable The room was great as were the breakfasts in the restaurant. It was fun to be in the hotel with all the young people who were there for a hockey tournament. The staff did not seem to have any difficulty adjusting to the increased level of activity with the exception of one morning at breakfast when the restaurant staff seemed to be a bit confused probably as a result of the experienced staff members being off, Regardless, everyone seemed to be in a good mood during our entire stay. Thanks to all the staff. January 9, 2014
Rated 5.0 out of 5.0 by Convenient I have stayed at this hotel for many months. Service is always excellent, and staff is always helpful. A little puzzled on what happened to the pay-per-view channels though. Also, the women's restroom in the gym area doesn't really provide anywhere to sit if you wanted to change clothes. Other than that, an excellent hotel. January 8, 2014
Rated 5.0 out of 5.0 by Absolutely more than 5 stars! This hotel and the employees are truly the best I have ever seen in all of my travels and all the hotels I have ever stayed in. From the moment I checked in until my check out, every single person I have encountered has been nothing short of epitomizing the professionalism and courtesy one would expect. I feel welcomed as a family member whenever I walk through the doors, and always get a greeting every single time I exit the elevator and someone at the front desk isn't busy. Your housekeeping and maintenance crews are top notch as well, I truly have not seen a single face that showed any type of emotion other than a positive attitude, and it definitely does rub off onto your guests. The restaurant crew is the cream of the crop as well. I walk in and within 2 days the chefs already knew what I wanted to eat based on the time of day, and even made recommendations for little tweaks to an already stellar menu. The servers, managers, and the bartenders are the best of the best as well. This is quite honestly the first time I have absolutely nothing negative to say about a hotel, and have zero recommendations for improvement. How can one improve upon perfection? January 2, 2014
Rated 5.0 out of 5.0 by Like visiting the home of a best friend The accommodation, amenities and especially the skilled staff made our stay a special experience. The restaurant catered to the taste buds of even our youngest diners. All the staff were so helpful and loads of fun! December 13, 2013
Rated 3.0 out of 5.0 by SUPERIOR ROOM SURPRISE Overall this hotel was very clean and nice. The desk staff were approachable and friendly. Great breakfast in the attached restaurant! As for the price I found it outrageous, but soon realized it was hockey night! Over 200 for a double bed and pull out couch!!!.....if you want to stay at this hotel DO NOT pick a night that the Senators are in town! I had booked this room for 3 adults. I was greatly disappointed that we received a executive room that contained a pull out bed for our 3rd adult!! Guess I made a huge mistake booking a superior room and not understanding what "Bed type cannot be guaranteed as it will be allocated upon arrival based on availability." If I were to book this hotel again I would definitely be calling ahead to make sure I had an appropriate room for adults! December 12, 2013
Rated 5.0 out of 5.0 by Location, new rooms, great restaurants There is no better location to stay when you don't have to go downtown Ottawa. Tons of great restaurants and shopping right at the doorstep, and great accessibility from the highway. Rooms are recently updated and the suites a great design. Restaurant is surprisingly affordable and of quality, though admitedly a bit slow sometimes serving bfast and other meals if you are a larger group. December 9, 2013
Rated 4.0 out of 5.0 by Great Staff I am pleased with my stay at the Holiday Inn. Convenient location. Very helpful staff. November 29, 2013
Rated 5.0 out of 5.0 by Long term stay I have been staying (living?) in this hotel since July. The staff is exceptional and always bends over backward to fix any issues. However, the housekeeping staff needs to honor the 'green' effort, and not replace the towels everyday. Do you replace your towels at home everyday? November 27, 2013
Rated 5.0 out of 5.0 by my stay best as usual love this hotel the staff is the best November 21, 2013
Rated 5.0 out of 5.0 by Staff makes for a great experience A bit pricy but overall a great place to relaxe and enjoy business travels away from home. I found the place to be well kept and the staff very friendly and helpful. November 6, 2013
Rated 5.0 out of 5.0 by Fabulous! Love every stay in this hotel! Breakfast at the Graffiti is awesome! October 28, 2013
Rated 4.0 out of 5.0 by Great room service Our stay was pleasant. Room service was very good & timing was perfection. I would recommend that the carpets need a good cleaning or replaced.Overall we were satisfied with our stay & our front desk greeter was very nice and humourous upon our arrival. Thank-you's October 28, 2013
Rated 5.0 out of 5.0 by Comfortable and Great Service We were quite pleased with cleanliness and the overall atmosphere of our suite as well as the hotel. We made a request to check in early and check out later. Our requests were very well received and we were accommodated to suit our needs. October 9, 2013
Rated 5.0 out of 5.0 by Treated like royalty! Great place. Excellent facilities. Felt like a princess! October 5, 2013
Rated 5.0 out of 5.0 by Great Business Location Well located for my business meetings. Check-in and check-out was quick. Front desk staff very friendly and helpful. Clean rooms and comfortable bed though I would have prefered a King bed. Restaurant had great service and a very friendly staff. Highly recommended. September 27, 2013
Rated 4.0 out of 5.0 by Affordable, clean, and great service! I was pleasantly surprised upon arrival that the hotel was so nice. The service was great, and they moved me to a room away from the elevators so I could relax even more. The restaurant was so yummy. I would definitely recommend this to anyone looking in the area for accommodations. September 27, 2013
Rated 4.0 out of 5.0 by Stay for a wedding reception Stayed here for a wedding reception. Can't say enough good things about how professional and courteous the staff was. The food for the reception was amazing. The room was quiet clean and comfortable on the highest floor in a corner. Our room faced the back road but you couldn't hear any traffic. If you are coming to this hotel for a visit you are close to public transit, restaurants, stores and a movie theatre. September 25, 2013
Rated 5.0 out of 5.0 by A big thank you to all the staff All the staff at the Ottawa Kanata hotel were exceptionally accommodating to our special needs - I would highly recommend this hotel. September 25, 2013
Rated 5.0 out of 5.0 by Great wedding and family experience! We were there for a wedding and had a suite! It was clean and comfortable and met the needs of the many family members when they wished to collect and reunite! All the staff were extremely helpful and friendly! The restaurant had wonderful food, great prices and a perfect atmosphere! September 25, 2013
Rated 1.0 out of 5.0 by Horrible restaurant and front desk service. It took me 35 minutes to wait for my breakfast to be served. I was given five $20.00 value breakfast coupons. I only used 2 coupons. I wanted to return the 3 remaining coupons due to horrendous restaurant service. The person at front desk informed me that if I return the remaining coupons, I will be charged an addition $10.00 for each night of my remaining stay. This is unacceptable. I should be getting $20.00 off of my remaining daily rate. I just hope guests who stayed in this hotel did not encounter this kind of awful experience. September 25, 2013
Rated 5.0 out of 5.0 by Great Room and Location A must place to stay in Kanata/ Ottawa. On site restaurant was amazing September 19, 2013
Rated 5.0 out of 5.0 by Very nice room Nicely decorated and comfortable. Would most likely stay here again. September 15, 2013
Rated 2.0 out of 5.0 by Tumultuous Visit We had a tumultuous visit. A few issues (i.e door lock broke requiring us to relocate rooms with 2 small kids) but staff were receptive to resolving issues. They weren't great at following up i.e offerred us free bottled water but when we asked for more we had to ask more than once. It was annoying having to remind them. Another example was that once it was determined that we needed to move rooms they said they would send someone up to help. We waited and then had to call again and they seemed to have forgotten. September 10, 2013
Rated 4.0 out of 5.0 by Ottawa Business trip I stayed at the Holiday Inn for 3 nights for a business trip. I liked the fact that they had wireless internet, a pool and a hot tub. I used all three. I forgot my flip flops to walk to the pool with, so I asked the front desk and they had someone drop off slippers to my door. My only compliant is that the hot tub jets were not too powerful, however since I did not mention it to the front desk, I do not know if they could have fixed it. September 9, 2013
Rated 4.0 out of 5.0 by three room booking overall good, booked and paid for three rooms but when I arrived home looked at my bill, saw that I was overcharged as rooms weren't assigned as requested. emailed hotel for refund, as yet no response, still waiting R Atkinson September 5, 2013
Rated 5.0 out of 5.0 by Friendliest staff ever. First time I've written a review for a hotel. I think this has got to be the friendliest and nicest staff I've ever experienced at a hotel. If we go back to Ottawa, definitely staying here. August 26, 2013
Rated 5.0 out of 5.0 by Great service The hotel has one of the most helpful team I ever met (I sleep more than 80 nights per year in hotels). Always trying to assist and provide good insight. I enjoyed my stay very much Matty August 19, 2013
Rated 5.0 out of 5.0 by Excellent We had our wedding here and the staff at holiday inn were fantastic to us and all of our guests staying there. They upgraded our room the night before the wedding for the bridal party to get ready in. its also close to lots of shopping and restaurants. I would recommend this hotel to anyone. August 18, 2013
Rated 5.0 out of 5.0 by Great hotel! Wonderful staff, spotless room and common areas, great location, quiet, highly recommend!! Very convenient to Scotiabank venue. August 3, 2013
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