Rated 4.4 out of 5 by 157
Rated 4.0 out of 5.0 by berger50 Wheelchair access
Booked an acessible room and had all the necessary amenities. Full marks.
The stafdf weredelightful and did everything within their means to make our 4 dnight stay enjoyable.
Breakfast was plentiful but of the plastic variety, A shame.
Our sleep was disturbed on 2 nights by noisy neighbours but a very comfortable bed.
May 30, 2014
Rated 5.0 out of 5.0 by ZAN013 GREAT RETURN VISIT (except the breakfast)
Always enjoy the return visit, but breakfasts have really taken a dive, especially if you want something healthy. No low-fat yogurt and a very limited selection of fresh fruit. Not great.
But your staff makes up for the breakfast shortcomings.
Nice upgrades and a very comfortable acknowledgement of my Platinum Status.
Prices are starting to get to the point where my bi-monthly Ottawa business trips need a new home. Sadly, even booking in advance, on the website, prices are about 25% more than six months ago. At that rate, I will be unable to come back. 15 to 20 visits a year should warrant a preferred rate, even though you wecome the once a year or very infrequent visitors with the same rate selection as I receive.
May 26, 2014
Rated 5.0 out of 5.0 by Erickson11234578 Flawless Stay
Personnel went over and above what was expected. They help me a great deal.
May 22, 2014
Rated 5.0 out of 5.0 by Jib in Edmonton Comfortable bed and a great night's sleep
My husband and I recently stayed at the Holiday Inn Express, Ottawa for four night. The room was very clean and what a great night's sleep we had! This is the first time there has been firm and soft pillows on a hotel bed. Better than home. The staff at the front desk were very friendly and helpful whatever our inquiries about the city. The cleaning staff were so nice and did a great job, well worth the daily tips we gladly left.
May 16, 2014
Rated 5.0 out of 5.0 by Arnie1952 Much better than previous visit
We had a few problems the previous visit but this time no complaints!
May 14, 2014
Rated 4.0 out of 5.0 by Rothman Home Away From Home
Anytime I am in Ottawa for either business or pleasure I stay at this location. Rooms are very clean, comfortable and spacious.
The Hot breakfast is always plentiful Lien in food services is an absolute delight every morning. She is a nice touch to start the day. Front staff is always courteous and helpful. You are always assured that your stay will always be a wonderful experience here. Keep up the great service!
March 25, 2014
Rated 5.0 out of 5.0 by MT1981 Great stay
New Holiday Inn Express. I stay at this hotel twice a month since 1 year now for business and I have no complaints. Even if there is no bar or restaurant in the hotel, there is a great restaurant/pub across the street called The Brew Table. Moreover, there is a grocery store within 30 seconds walk.
March 24, 2014
Rated 5.0 out of 5.0 by Paddy Richardson Comfortable bed, great service and cleanliness
This is one of the most excellent hotels I have ever stayed in.
Food choices for breakfast were very good, very comfortable and clean beds and rooms with very accommodating service staff.
They make you feel special.
February 28, 2014
Rated 4.0 out of 5.0 by Mokey A Concern
No review , only that when you book so many hockey families the breakfast room is chaos and food choices are depleted . . It means the customer without kids is not getting what he/they paid for.
February 26, 2014
Rated 5.0 out of 5.0 by Golden2014 Holiday Inn Express Nepean
Most acccommodating and friendly staff. Stayed during the final Olympic weekend and it was fantastic to see that everyone, staff and guests were all in the same spirit.
February 26, 2014
Rated 5.0 out of 5.0 by susandtom Meets our needs!
Thank you for another excellent stay. Some tend to make noise, though, and the breakfast crowd could clean up. What a mess! I feel sorry for the lovely lady who worked the weekend we were there.
Staff at the desk are always pleasant and accommodating.
February 25, 2014
Rated 4.0 out of 5.0 by Firstslip Nice Hotel but avoid the reakfast
Good clean basic Holiday Inn at Bells corners just outside Ottawa but Holiday Inn really have to do something about the abomination they provide and call breakfast because its an absolute disgrace ......stodgy thick eggs ham sliced like kleenex and sat in a tray of water coffee you just cannot drink
Stay hereBUT eat elsewhere
February 15, 2014
Rated 2.0 out of 5.0 by Hockey Traveler Stained Sheet
Everything was great until we pulled back the blankets to go to bed. There was a 6" diameter stain in the middle of the sheet. There was also human hair on the sheet clearly indicating the housekeeping staff did not put fresh linen on the bed after the previous guest. I called the desk and a man speaking poor English couldn't quite understand my complaint. After several attempts I was able to drive home my complaint. The same man brought a set of linen that was too small for our king size bed. He also just handed it to us leaving us to strip down the bed and put the new linen on. Nothing fit the bed and we couldn't get the man to bring us king size linen. We ended up just sleeping on what he gave us. Obviously the pillow cases were used by the previous guest so we removed the cases and slept on the bare pillow. This was all very unfortunate because the hotel was new, well decorated and inviting. Breakfast was good also. Upon checkout the desk clerk was apologetic and offered me a rewards card with enough points for a free nights stay. I took the offer but once back home I received the email and there's not nearly enough points on the card to get a nights stay. What a shame.
February 12, 2014
Rated 5.0 out of 5.0 by Big daddy47 Nice clean room, friendly helpful staff
I recently stayed at the location, the hotel is very clean and spacious. The staff were helpful and courteous. We noticed there was limited parking, so we left our vehicle in the adjacent grocery store parking lot.
February 11, 2014
Rated 4.0 out of 5.0 by Deathinthefamily Excellent service and great room
Service was excellent - prompt and friendly and room was excellent. Thanks for great stay.
February 4, 2014
Rated 5.0 out of 5.0 by brian-82 Very clean and larg room and Quiet
comfortable , clean quiet very friendly helpful staff
January 1, 2014
Rated 5.0 out of 5.0 by photo123 great service
The rooms are clean, spacious, comfortable bed, great breakfast. They have a pool, fitness center and computer room for your use. Quiet area - definitely recommend this hotel
December 30, 2013
Rated 5.0 out of 5.0 by ZAN013 Dependable Location
I always appreciate the accomodations at this location, however I requested a room with a sightline from the desk (where I'm doing papaerwork during my stay) to the television. No such luck. This is the only location I've stayed at (and there are many locations I frequent) that very consistently lacks that very simple request.
Room layouts should be reconfigured, to accomodate watching television from the desk area,
December 17, 2013
Rated 5.0 out of 5.0 by Chloe3192 Great experience
My suite was absolutely perfect and always clean! The free breakfast was really good too!
December 15, 2013
Rated 3.0 out of 5.0 by Hwypig Not my favourite Ottawa Holiday Inn
I honestly can't remember my last hotel stay in which the room did not have a fridge and microwave. We left early due to the lack of room amenities. As an added bonus the cleaning staff barged into the room at 810 AM to clean while we were still getting ready. First and last stay a this hotel!
December 14, 2013
Rated 5.0 out of 5.0 by RDPCA Comfortable and clean hotel
It was my first time at this hotel. Impressed by the room style and cleanliness. Great location with many restaurants within walking distance,
November 24, 2013
Rated 5.0 out of 5.0 by Garindon Great Service Great Room
Exceptional Service, clean room, good fitness options and better than average selection for breakfast.
November 17, 2013
Rated 5.0 out of 5.0 by Traveller01 Great experience
It was a good stay and the complimentary Gold Member upgrade was a welcome surprise and much appreciated.
November 13, 2013
Rated 4.0 out of 5.0 by mercer444 Home away from home
I just spent 3 weeks at this hotel from mid Oct until early Nov. I would easily recommend this hotel to others. the staff was outstanding, service excellent, and rooms and facilities well kept, clean, and accessible. The staff here always had a smile and although most didn't know me by name I was always greeted with a smile and asked how my day was. If I had any issues the staff were quick to help. On one occasion I had a broken coffee maker. I was in a rush so I simply put a post-it on the broken coffee maker and by the time I returned later that day it was replaced by staff and another posted note tell me to enjoy my stay and if there were any other issues to contact staff at my convenience. I would have to say that after 3 weeks I was almost sad to leave. So much that I will be returning for an additional week in Dec. This will now be my only choice of hotels when I stay in the west end of Ottawa.
Thanks to all the staff for my pleasureful stay.
November 10, 2013
Rated 5.0 out of 5.0 by paulete brand new
The hotel still smells like new, staff was really courteous, even though we arrived at midnight. Apartments were beeeeeautiful and I loved it.
October 29, 2013
Rated 5.0 out of 5.0 by Heyday An absolutely enjoyable stay.
At one time I vowed to stay away from Holiday Inn. I had made an online booking and typed a wrong date for arrival. I immediately saw the error and called Holiday Inn within five minutes to explain the error.
The response was "tough stuff". Or words to that effect and I had to eat three nights of cost because the person said that was my fault.
This hotel has been a real pleasure and has exonerated Holiday Inn in my eyes.
The front desk were extremely helpful. The morning breakfast was hot, fresh and well presented in a pleasant environment.
There is also a great little gym with current treadmills and nautilus plus a pool as a bonus .
The hotel is a bit far from the downtown core but there are a number of good restaurants nearby.
Long story short; this will be my hotel of choice for the future in Ottawa.
October 27, 2013
Rated 3.0 out of 5.0 by Goodfriend Comfortable Stay
Overall experince was average to good. But needs some improvement in guest services. Hotel is little far from the downtown but thats what you will get when your are paying $30 less. Room was clean and well maintained. Breakfast has limited options & pool was small. One thing I want to mention which requires serious consideration is the amount of toiletaries. I stayed there for two night , with my wife and our little son. Only one soap was provided in the bathroom even not refilled in the second day. There was no shower gel even. No refilling was done in the coffe tray. Even after asking the service lady for 2 coffee refill, she provided one. One can understand cost cutting but not on these grounds atleast.
October 17, 2013
Rated 5.0 out of 5.0 by Michss Great place
I enjoyed staying at this facility, the bed was comfortable, the room was clean and very quiet. I recommend a mini fridge and more sugars not everyone uses just one sugar in their coffee. I did appreciate the friendly staff. Keep up the great job!
October 7, 2013
Rated 4.0 out of 5.0 by ZAN013 Some staff are better than others!
This is my favourite location in Ottawa, and most staff are welcoming and thoughtful. Some others . . . not so much!
The construction getting in and out of the property is troublesome, and I will be thrilled when it all comes to an end. Would like to see some financial break in rates while the construction continues.
Overall, the location is perfect for my appointments when in town, but the construction really hampers the ease and access of the property.
October 6, 2013
Rated 5.0 out of 5.0 by Moozedad Nice Stay
I enjoyed this Holiday Inn Express. Ultra Clean and Quiet. Only 2 slight improvements, the TV was hard mounted to the wall and could not be turned to make viewing easier from the couch. Had to ask for more than 2 sets of towels.
Hot tub and pool area are beautiful. Ample parking, nicely appointed room.
October 1, 2013