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Rated 4.0 out of 5 by 202 reviewers.
Rated 5.0 out of 5.0 by Attentive and friendly staff This hotel is very clean and comfortable. The staff is very friendly and attentive. This has become my favorite hotel in KC. September 12, 2014
Rated 5.0 out of 5.0 by Enjoyed my stay The staff is the most valuable asset to this property! Even with a few issues we had the staff did their best to solve them September 11, 2014
Rated 3.0 out of 5.0 by Comfortable I have stayed in this hotel a few times during my business trips to this area. We prefer this hotel to the Crown Plaza next door because of the boutique feel only this time we regretted it because the A/C had gone out. I brought this up to the hotel staff and they attempted to fix it then moved me to another room. A lady at the front desk apologized and took care of it but said she wasn't sure what they were going to do when they had over 100 people coming in the next day. September 8, 2014
Rated 4.0 out of 5.0 by great hotel to stay I had a wonderful experience on my stay and would definitely recommend it to friends i also plan on returning here again in the future September 3, 2014
Rated 5.0 out of 5.0 by Exceeded expectations When we walked into the hotel, they had champagne waiting for us. This set the pace for the rest of our stay. The front desk staff were very friendly. We were there to see a concert in the Crossroads, and they let us know we could get a taxi there for only $5. The lobby is very nice, and the rooms are small, but modern and comfortable. Check-in and check-out were easy, and we were able to walk down the street to Starbucks for breakfast in the morning. September 3, 2014
Rated 2.0 out of 5.0 by No A/C Very hot room because AC wasn't working over the weekend, the staff at the front desk was very helpful and changed my room but both rooms were > 75 degrees.....just too hot. It never got cool. Not a great experience. The property is old and tired. August 31, 2014
Rated 4.0 out of 5.0 by Wonderful hotel! I was VERY pleased with my overall stay here...the staff was amazingly friendly! One man stuck out over-all, and I believe his name was Antonio, he worked at the front desk. He was awesome , super friendly and extremely helpful, but over-all, everyone there was great. The valet was quick and friendly, always opening the door for me! They even brought our bags to our room and set them up for us. The rooms were nice and clean. The only reason I'm not giving them the highest score on everything is because on the last night over our stay, the AC unit for the whole hotel broke down and it got super hot at night. Of course this was nobody's fault and I'm sure it happens once or twice in a lifetime. It didn't discourage my boyfriend and I from staying there again, though. In fact, I already booked a room with them in a couple weeks. August 30, 2014
Rated 5.0 out of 5.0 by going beyond the call of duty During our stay the water main broke on the street in front of the hotel,this could have been a terrible situation if not for an outstanding job by the hotel manager and his desire to make our stay a good one. We were set up with a room down the street,our meal from the night before was comped and the manager and staff apologized up and down for something they could not control. If we ever travel this way again and are in Kansas City this is the only place we will stay thanks to the wonderful treatment we received! August 30, 2014
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