Rated 3.9 out of 5 by 175
Rated 5.0 out of 5.0 by GatorFan67 Highly Recommended
I stayed here in August 2013 and I cannot do anything but say good things about it. It is central in Downtown KC so once you park in the garage, you really don't have to worry about driving. There is so much walking distance from the hotel and if you want more, the bus lines are nearby. The staff is courteous and helpful. The rooms are very clean and comfort is a sure thing here. The City Grille inside the hotel is classy and the food is great. You won't regret staying there.
September 27, 2013
Rated 4.0 out of 5.0 by Teetie Satisfactory
The staff and servire were very satisfactory. On site restaurant and almost anytime available coffee are pluses.
September 23, 2013
Rated 5.0 out of 5.0 by DudleyP Great Experience
Great experience, yet again at the Crowne Plaza, KC. All was perfect!
September 19, 2013
Rated 1.0 out of 5.0 by isnyk Not value for money
We stayed there over the week end.
The hotel was a big disappointment, warn out, staff could imprve their hospitallity. We had bought bed and breakfast and the restaurent and the service was and disaster with a very bad buffet and unfreindky staff s we decided only to use it for one breakfast.
If you want value for money find another place you will be very disappointed!
September 11, 2013
Rated 5.0 out of 5.0 by johnmccann Great place & good price
Room , employees, & price were good. 2 things that need some work. 1. Valet parking, you would think would be in the parking garage. Nope its in an abandoned fenced in parking lot with no protection or video surveillance. While the self parking is directly under the hotel secure and protected from the elements. If I'm gonna pay more for valet parking then I would expect premium parking. I will not use valet parking again and advise everyone else to do the same.
2. The breakfast buffet is over priced and not good at all. I had better food at a super 8. Dont buy it go some where else.
September 11, 2013
Rated 2.0 out of 5.0 by Reluctant Mixed
Came into town for holiday weekend. Stay started out good. Front desk staff was nice. Got to room....bathroom was not cleaned to satisfaction (there was hair in the shower/floors dirty). No water pressure or hot water the 2nd day into our stay. And our door barely latched. Location was good and Starbucks on sight a plus, but not sure I would stay again next time I am in town.
September 5, 2013
Rated 1.0 out of 5.0 by Libragurl Very disappointed
I would not stay on this hotel. It was awful. From the moment we arrived- ok lets start with parking! After driving up to the 6 th floor and finding that there was only one space left- luckily I got- 3 cara behind me had to turn around in a narrow space. The valet were up there and I asked where the elevator was and they looked at me like I was foreign. And replied we don't know as they shrugged their shoulders. SO we walked down emergency stairs- 6 flrs
In the heat! Went to check in desk and informed the lady of my unpleasant experience thus far and she said yea well we have like 3 weddings and its pretty full here. Oh and she told me there is an elevator! Ugh I was fuming at this point. So I got my key and went up to my rm. it was freezing and the OFF button didn't work! There was a small bathrooms and furniture that was chipped and scratched and should have been thrown out!
There was a thin bed spread and blanket. There was a part of the metal bed frame sticking out RIGHT where your legs would be when u sit at side if the bed- u scraped my ankle on it.
This was all in the first 2 hrs.
Just don't waste your money or time here.
September 4, 2013
Rated 1.0 out of 5.0 by disgruntledcustomer01 Terrible Experience - No Water, Poor Compensation
I stayed at the Crowne Plaza in downtown KC over labor day for a wedding this year and it was an absolutely terrible experience. Things seemed to start off well, but when we woke up in the morning, we found there was no running water on our floor with no line of sight for when it would be fixed. All they told us was "our engineers are working on it" and then tried to charge us $17 for 4 bottles of water so we could brush our teeth.
It wasn't just the water that was broken. Elevators were not working since they were being "upgraded" so there was a line of a million people in the lobby waiting to use the only functioning set. The revolving door in the lobby and the parking garage gate both broke while we were there (the same morning the water went out). All they offered us was 25% off our room for our inconvenience - this wasn't nearly enough considering the main purposes for getting a hotel room were sleeping and showering. We would have been better off sleeping in the car.
September 4, 2013
Rated 5.0 out of 5.0 by StephanieL Great Service
I stayed at the Crowne Plaza for work, and it was great. The service was fabulous and everyone was helpful. I would definitely stay again!
September 3, 2013
Rated 2.0 out of 5.0 by Judy23 uncomfortable stay
My husband is a priority member and we stay at Holiday Inn's frequently. This by far was the worst stay we have had. We went to the continental breakfast at 9:35am and they were to close at 10:00. There was only one person working. There were no eggs or potatoes, no coffee, cream, milk,yogurt, plates or napkins. The tables were all dirty. She needed some assistance!!!!
We were disgusted by several water bugs crawling around our floor. We counted at least 12. We told the manager on duty and she said it was because we were on the floor with the pool. If that is the case, maybe you should not have rooms on that floor (7th floor).
We were compensated for two nights, one of the two nights for each of our rooms. We had two rooms for two nights.
August 17, 2013
Rated 1.0 out of 5.0 by Jiveo1 Dirty room with extremely stained carpet
Room was dirty, carpet stained, ac controls were broken, toilet seat was broken and refuse stuffed beside sink vanity. I should have been paid to stay here. I will never stay here again.
August 16, 2013
Rated 5.0 out of 5.0 by Guests BEST PLACE TO STAY for CONVENTION CENTER!!!
We were in town from St Louis to attend Kansas City ANTIQUES ROADSHOW at the Convention Center. I found out that the Crowne Plaza was right across the street. We knew it would cost a little more than a hotel outside of KC, but we wanted the convenience for our first time in KC. We parked in the garage attached to the hotel and we would be able to walk to the Convention Center on Saturday morning. From the moment we arrived until the end of our stay, we were greeted graciously and were provided a warm and nice home away from home. The ROOM was OUTSTANDING! We were also invited as IHG members to participate in the happy hour where we were served coconut fried shrimp and toasted ravioli on Fri night. Sat morning we enjoyed the nice breakfast they provided. I HIGHLY RECOMMEND THE CROWNE PLAZA for your stay in DOWNTOWN KANSAS CITY!!!
August 15, 2013
Rated 3.0 out of 5.0 by CaptainBill Review of my stay
Good staff. Good Food.
Carpets desperately need deep cleaning.
Hallways appear neglected.
Linens and bedcovers were Excellent.
Not an unsatisfactory stay at all.
August 13, 2013
Rated 3.0 out of 5.0 by Curtis32 Not bad for a night
The hotel itself does not look bad! I think for spending two hundred dollars a night you should get free parking in the garage instead of $15/day!. The elevators took what seemed like forever to get whatever floor you were on or going to. The bed was ok. Lil stiff but it worked. The ac blew but was no where near cold. The staff was not very great. All of them seemed rushed. The staff i did talk to were short and impersonal with exception of the lady who took care of breakfast!! I wish I could remember her name but the front desk staff could use her demeanor and attitude! And the last thing I have to complain about is having to pay .95 cents to make a local call. I know it's only a buck, but for a five min. local call to order a pizza? As I said In the title not bad for a one night stay but it worked for what we needed. Placed directly in the middle of everything. Nothing more than a few blocks walk from anything we needed. I would tell ppl of this hotel but would probably tell them for a more pleasant stay look elsewhere.
August 11, 2013
Rated 4.0 out of 5.0 by WSW6413 Good for business
I stayed here for eight nights on business the first part of June. The room and restroom were smaller than what I expected for a Crowne Plaza property, but they were of sufficient size for me. Conveniently located (i.e., walking distance) to the Convention Center, restaurants, and entertainment venues.
August 11, 2013
Rated 5.0 out of 5.0 by MilitaryGuy Great Stay
Overall it was an excellent stay. The staff was courteous in every way, especially the ladies working breakfast and happy hour in the conceirge room. I appreciated the note left by the housekeeping staff one morning wishing my stay was pleasant.
August 5, 2013
Rated 5.0 out of 5.0 by Silpada1 Great location and comfortable room
This property is extremely nice and very well kept. All the staff were friendly and helpful and there is a Starbucks in the lobby, what more could you ask for.
August 3, 2013
Rated 4.0 out of 5.0 by cckbb Great Hotel
The room was really big and clean, only issue was there were no sheets for the hideabed, but that was easily corrected and brought to our door. Check in and out was hassle free. We walked to power and light, danced the night away and returned. The hotel felt very safe.
August 2, 2013
Rated 5.0 out of 5.0 by shano6539 Perfect!
Loved this hotel! We were wanting to take a trip to World's of Fun and also go out in the power and light district. Since hotels are expensive in the power and light district, we wanted to make sure we picked the right one and we did! It was only about 10 minutes away from worlds of fun and 1 block from power and lights. Including me there was 4 people on our trip. We wanted to save money by sharing a room but we couldn't find a hotel suite that had a pullout couch for the other couple, UNTIL we found this hotel. We got the executive suite that has a king sized bedroom and a separate living area with a queen sized pullout couch. This was perfect for us. You do have to pay extra for the extra guests in your room but this was a minimal fee. We had to call down for some extra sheets, towels, and pillows, and not 2 minutes later they were already at our door! The service here was phenomenal, they also gave us promotional deals (15% off at restaurants and free bar entry/drinks at bars in the power and light district.) Splurge and get the executive suite it's definitely worth it. You have free access to the executive lounge which serves complimentary breakfast daily and complimentary hors d'oeuvres and drinks nightly. SIMPLY AMAZING!
August 2, 2013
Rated 3.0 out of 5.0 by webworm Ok experience
Bathroom was small and the restaurant and bar wasn't open late. It was Sunday night so I take that into consideration, but we walked to a concert and had planned on getting a drink when we got back to the hotel, but couldn't. Perfect location near The Sprint Center! Pillows were very comfy!
July 31, 2013
Rated 3.0 out of 5.0 by 6789 Not the Norm for Crowne!
After parking my family and I got tired of waiting for the elevator and walked down six floors to the lobby...just to wait 15 minutes for an elevator to the 20th! Hotel only had 3 working elevators!!! And one of those were down Saturday. 10-15 minutes was the normal wait time to catch an elevator.
The rollaway bed wasnt in the room as requested, had to ask three times before it was delivered.
Im pretty sure the bathroom in the room was an after thought. I could touch both walls without extending my arms fully, both ways, even through the tub. It was very uncomfortable trying to use the bathroom or shower, I felt like I was on an aircraft.
The noise in the surrounding rooms was never quited one night. Called the front desk multiple times and asked the young guests myself. I started complaining around 12, I guess they finally passed out around 4. Just figured the hotel would take more serious action when they never quited.
July 31, 2013
Rated 4.0 out of 5.0 by OptimisticArmy Great Location Nice Facility
This is a great location just a few blocks from The Sprint Center. The service was very good despite the challenge of a huge concert crowd! We previously stayed down the street when visiting KC and found this hotel to be more comfortable and a better value. Great Starbucks in the lobby and the parking garage to self park is much preferred over valet, but valet if you want it. The surprise breakfast in the exec room on the top floor for platinum members was awesome and an excellent perk! Thanks, we will be back and highly recommend!
July 25, 2013
Rated 4.0 out of 5.0 by Superstarlady Convenient downtown local
Easy walk to Sprint Stadium.
Good place to stay for a concert!
The breakfast buffet was reasonably priced at $10 pp. Anyone who travels knows this is a cheep hotel food price.
Upgraded us from two double beds to a king suite.
The bathroom shower could use an update and the vanity was a little small. Other than that the room was nicely furnished and clean.
Staff was friendly too!
July 25, 2013
Rated 5.0 out of 5.0 by mom2jomola Great Night Stay
The staff was amazing! Everyone we met at the hotel...front desk clerks, service staff, hotel maids, wait staff in the restaurant, provided superb, friendly customer service. I really can not stress this enough, it really was impressive. The hotel was very busy with only moms & daughters going to the 1D concert, so the elevators were kind of tricky, often full as there are just 3 serving the 28 floors of the hotel where our room was located, This hotel was a perfect location for the Sprint Center and many other downtown KC attractions. Would certainly recommend this hotel to anyone visiting the KC area.
July 25, 2013
Rated 3.0 out of 5.0 by Liz12 Upgrade
Upon checking in we were greeted very nicely by the bell staff.
When opening our door to our room we discovered it had NOT been cleaned. Went down to front desk to switch to a new room. Pleasantly pleased to be offered an upgrade to a suite. The suite was clean and spacious. The BIG problem was that it was right next to the elevator and it was very noisy all night long. No where to be moved to since the hotel was sold out... Eye opener to why they would put a suite next to the elevator... One elevator was not even in service. High light of the stay was the Starbucks located in the lobby.
Rooms need major updating and the parking garage elevators were a nightmare and probably not up to code standards. With many more hotel options and choices available... needless to say we were NOT impressed with this location and would NOT recommend a corner suite at this hotel...
July 25, 2013
Rated 5.0 out of 5.0 by Blocklady1965 Event Management
I just hosted an award event recognizing associates from across the US. Staff was amazing to work with and met every last minute request I threw at them. The banquet menu offered us the best banquet meal I have ever had! Thank you!
July 24, 2013
Rated 5.0 out of 5.0 by mhslakers72 Spectacular
I had a great experience at Crowne Plaza. This was my first time seeing the downtown area - I definitely have to come back and stay with you again.
July 24, 2013
Rated 1.0 out of 5.0 by BTS1 Severe Understaffing, Deferred Maintenance
We selected this hotel because of its convenience to the convention center for an event. This was best thing about the hotel.
The staff, though, helpful and knowledgeable was severely short of the appropriate number of personnel to accommodate the number o guests attending an event at the convention center of any size. This was most evident in service staff, assisting guests with baggage and/or valet. The wait staff in the food service area was so understaffed, they were litterally running to keep up with guests on either side of the seating area. The breakfast buffet was excellent and the food was always fresh. The service staff was helpful and responsive, but generally out of breath.
The elevators, though signs claimed they were being renovated, were incredibly slow and the operation was distinctly inconsistent. On one of the lighter guest volume days, it took 20 minutes to get from our room to the parking garage, mostly due to the wait times to receive a car.
Lights and electrical plugs were eitehr inoperable or worked sporadically.
Not having been to KC downtown prior to this trip, I realize now there are so many better options less than a block from the convention center.
The pricing may have been competitive with surrounding hotels, but the amenities and service did not justify the expense. So much so, that we left on our last night, stayed at the oldest Hotel in KC and was significantly more satisfied.
July 12, 2013
Rated 5.0 out of 5.0 by RCMac Great location and friendly service
We loved our stay. We were welcomed with a friendly valet service and our check-in was quick and easy. Loved the friendliness and the beautiful lobby. The room was a little outdated but was very clean and comfortable. It was close to everything that we wanted to do so we were able to walk. Also had a wonderful breakfast buffet. I would highly recommend the Downtown Crowne Plaza Hotel.
June 29, 2013
Rated 5.0 out of 5.0 by Angie906 Always My 1st Choice
If you're looking for the perfect downtown location, look no further! It's walking distance from food, entertainment, meeting locations and much more. This is my 1st choice when staying in KC because its always clean and the staff is always helpful!
June 15, 2013