Rated 3.0 out of 5.0 by richard55 Not what I'm expecting
I have in my profile a ground floor room with a refrigerator, not a lot to ask. I got my room, 207, well I can deal with that. No refrigerator, no microwave, not happy about that. I go to get some ice and some water out of the vending machine and it's empty. Go downstairs and they have no water either. Bought two sodas for about .80 each more that it is in the machines and when I said something about it she just blew me off. Had a couple of dinners there and they weren't anything to brag about either. The heating/cooling in the room was hard to control, either too cold or too hot so I'm pretty sure I won't be back there.
I won't be doing anymore of these surveys either, you need to know what's wrong, not my personnel information.
April 16, 2013
Rated 5.0 out of 5.0 by javyher Stay at KC!
The bathroom had hairs & hairballs on the bathroom floor while the carpet had small pebbles like it had not been vacuum, also the cable TV was inoperable during our stay limiting us to watch the NCAA games thru the web. The staff was super friendly from the front desk to bar area!!!
April 10, 2013
Rated 4.0 out of 5.0 by 1LJS Food service
Buffet breakfast while it was plentiful was not particularly healthy.
It could use more healthy choices.
March 22, 2013
Rated 3.0 out of 5.0 by mamzin no bathtubs!
Yes, just showers, total disapointement - should have requested it in the first place.
March 22, 2013
Rated 3.0 out of 5.0 by adamspotter Great room, not so great staff
Great room with a very comfortable bed like always seems to be the case at the Holiday Inn. Not so positive experience with the staff at the front desk. The young man didn't really seem to want to be there and wasn't all that friendly, not what I'm used too!
March 19, 2013
Rated 5.0 out of 5.0 by docandyp Comfortable and close to the Airport
Good quality room with very spacious shower - no bath.
Very convenient for the Airport.
Turn right from hotel to find nearest gas station not in the airport.
Beer and food in hotel is very good - a local IPA.
March 9, 2013
Rated 3.0 out of 5.0 by Kathy3500 Ok place to stay in Kansas City near airport
I recently spent 3 nights here while traveling for business. The hotel was ok. A typical Holiday Inn. The pool was quite small,, & there is no hot tub. The exercise room is also very small. The pool & exercise room were both open 24 hours though. We did dine in the restaurant one evening & felt the food was overpriced, & there were only 2 people working the dining area & bar & it got quite busy while we were there. Our conference was right next door, so that was a plus. The food & service at the conference center were Amazing! The snow removal was not good at the site. In all of the days we stayed, there was no snow removal in the parking lot & it was quite a mess. One of the conference attendees who drove in locally said the back of the hotel lot was cleared, so we wondered why they did not have the guests move their cars there to clean the lot.
March 9, 2013
Rated 5.0 out of 5.0 by JoJo32 Wonderful staff and comfortable hotel.
For the last several years, the Holiday Inn KCI has been my home away from home when I’m in Kansas City for business, which lately has been once a month. The staff always greets you with a smile and makes your stay comfortable and relaxing. The rooms are always neat, clean and the beds are comfortable. I would recommend this hotel for any traveler.
March 6, 2013
Rated 5.0 out of 5.0 Wonderful stay
The King size bed & pillows were very comfortable, and I appreciated the comfy over-stuffed reading chair. The staff were friendly and helpful. I really enjoyed my 5-day stay. I ate twice daily in the restaurant, and the food was delicious.
February 21, 2013
Rated 5.0 out of 5.0 by sarahh1984 Great!
We had 1 king bed for our room-it was great. We had 4 small pillows (almost the size of couch pillows) to share. I really liked that they offered different types of pillows (firm and soft) but because of their size, I had to lay them next to each other to equal one normal pillow.
Housekeeping came by at 8ish to see if anyone had checked out yet. We weren't quite ready so they said they'd come back. They were pleasant.
Lobby area was very nice. Front desk attendant was nice and informative.
We were only there one night but it was overall great!
February 14, 2013
Rated 5.0 out of 5.0 by santclan Wow factor!
The WOW factor upon arriving at this Holiday Inn anticipates the great front desk service - yet does not overwhelm the wonderful bar and table service. Definitely a "do over!"
January 25, 2013
Rated 4.0 out of 5.0 by KCAirportStay Solid Choice near KC Airport
I've stayed in multiple Holiday Inn's over the past few months, and I can say that the quality of each is hit or miss. This one is a hit. Fairly new construction. Powerful showerhead. Choice of firm and soft pillows. Clean bed linens. Flat-screen TV with HD channels in a non-premium room. Free shuttle service to airport/rental car terminal. Only negatives were room styling, Wifi was spotty in the top floor in a corner room, and there is no entertainment within walking distance. If you have an early flight, and want something comfortable and close to the airport, this is the choice.
January 17, 2013
Rated 5.0 out of 5.0 by DJS18 Fantastic hotel!
Your staff is absolutely amazing! Tim in the bar was so personable and accommodating with our large group. The food at your hotel was outstanding and service from all the staff was fabulous! I will stay at your property again when I am in Kansas City on business again!
January 16, 2013
Rated 1.0 out of 5.0 by Joy562 Rude Front desk staff
The Front desk staff was the rudest bunch of Holiday Inn People we have ever experienced in a hotel stay. We had to wait to get checked in. The information given was short and non friendly. As we are leaving the next morning to go shopping, the man at the front desk says " Are you checking out" to which we answered "no." He says "k", not "have a nice day, or good morning." We had to park a block away , due to the gun show that was going on, and when I asked the front desk where we were supposed to park, she replied....."wherever you want". I said there was no parking in the entire parking lot of the hotel. She then told us we could park a block or so away. No concern for the paying customer.... Normally, we love staying at a Holiday Inn, but this experience was less than desireable. Will think twice before staying at this Holiday Inn again.
January 2, 2013
Rated 5.0 out of 5.0 by birdbrain bar & food service
The bartender and waiter provide 10 star service for a hotel cafe.
December 6, 2012
Rated 3.0 out of 5.0 by ALL3 Bad Breakfast Service Staff
This is the second time we've stayed at this hotel. The food servers are so slow. I had hoped this time it would be different, but the service has not improved. It very frustrating when we are trying to get in a quick meal and they are not bothered by the fact that we are in a hurry....they move at the same pace. PLEASE IMPROVE THE MORNING SERVICE STAFF!
November 15, 2012
Rated 5.0 out of 5.0 by columbiafun Great Experience
Was able to relax for the weekend after business and was treated very good by the staff at the hotel.
November 2, 2012
Rated 3.0 out of 5.0 by BJJ42 Decent hotel at a good location
I have stayed at this hotel several times and overall, it is pretty decent. The rooms are comfortable, the TV and Internet is good and the location is also good.
On the negative side, there was no hot water in the room in the morning so showers had to be in the evening. May have just been a localized problem with this room, as I had not experienced it before.
Also, the breakfast buffet was pitiful. As a Priority Club member, the $12.95 fee was waived, but even with this, it was sad. Two of my three days there were no eggs on the buffet and I had to wait for them to put more out. The sausage was too hard to cut through. Overall, McDonalds would have been an improvement.
The staff at the hotel was nice, friendly, and helpful. Stay here...but eat elsewhere.
October 29, 2012
Rated 5.0 out of 5.0 by Antney Unwind Before Flight
Great place to relax before the next day's air travel "trials and tribulations". The bar and bartender were great, not to mention the food. There's even an area outside from the bar for that great cigar, if you're into that sort of thing.
October 24, 2012
Rated 5.0 out of 5.0 by Ray72 Excellent from the start
Restored my faith in the Brand after two terrible experiences with other HI properties. HI-KCI has set a high start for the brand that should be emulated. From the start with a friendly and energetic welcome at the front desk, from room service staff I met in the hallway, to the bartender & restaurant staff all exceeded my epectations.
Great hotel and a pleasent experience.
October 16, 2012
Rated 5.0 out of 5.0 by Karen13 Very convenient to KCI
I actually stayed twice in one week - Sunday when I arrived and Thursday when I was to fly out early Friday morning. The front desk staff was very friendly, helpful and efficient. My rooms were very nicely appointed and clean. On Thursday, my room was on a "short hall" which was very nice, with respect to noise (I've often wondered why guests let their doors slam when they enter their rooms in the middle of the night).
The restaurant was less pleasant of an experience. It took a long time to get noticed by the server, and then he tried to be overly nice - I hadn't expressed any displeasure whatsoever. Then, when I selected the ribs, he came on with this "money back guarantee" (out of his own pocket) if the ribs weren't exceptional. Since the entire process took about 45 minutes from being seated to getting my food, I asked for a to-go box to take to my room. He didn't add my bread that I had requested, the vegetable medley was overcooked and cold, and the ribs had a lot of gristle and were heavily brushed with sauce. Sorry, but if this is an example of Kansas City ribs, I'll pass.
I would definitely stay at this hotel again, but next time, I'll eat out.
October 13, 2012