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Rated 4.4 out of 5 by 174 reviewers.
Rated 4.0 out of 5.0 by Nice room but Shuttle was horrible We parked there while we went on vacation. On our way home we called them and told them the plane would land in 1.5 hours. We then called for the shuttle. Was told 10 min. 20 min later we called and he said I'm on my way... 30 min later I called and said where are you i'm waiting outside. 45 min later he drove past us and we waved him down. He was suppose to be right back. WE took a cab to the hotel for $10 and 3 miles down the road. If it was going to be 45 min he should have said that. We had to pay a sitter to pick up our children because we were late. Never rely on what they say on the shuttle February 28, 2014
Rated 4.0 out of 5.0 by Great service, overall good stay Staff was excellant and accomodations more than expected. February 24, 2014
Rated 5.0 out of 5.0 by Great service, friendly staff. Clean and well kept My wife and I recently traveled to a destination wedding. This was our first stay at this specific hotel. We were wanting to stay somewhere that offered "stay and park/fly", as we were going to be out of town for a few days. The staff at this hotel are very friendly, and accomodating. We arrived later in the evening. The young lady that checked us in was very pleasant to deal with, and the following morning the driver that took us to the airport was great. We were also introduced to the Manager. Overall I'd rate our experience "excellent". Definitely will stay again. February 24, 2014
Rated 5.0 out of 5.0 by Great staff This hotel was in a nice location for me near the airport and a good price for that location but the staff was the winner. Sidney was the best face for this hotel helping us cheerfully with questions about off site food and asking us if we had a good experience. The bed and comfort of the room were also excellent. Nice overall experience. February 24, 2014
Rated 5.0 out of 5.0 by Excellent stay I had an excellent experience. Staff were very friendly and helpful. I would recommend this hotel February 6, 2014
Rated 4.0 out of 5.0 by nice visit good facilities, friendly staff, plenty of parking, good pool, February 3, 2014
Rated 5.0 out of 5.0 by Great Staff I travel a lot for work and thought this was just another hotel. I was WRONG!! The staff was amazing. I left an article at the hotel and didn't realize it until I arrived home. I made a phone call, the item was found and shipped to me. MANY THANKS!!!! January 30, 2014
Rated 5.0 out of 5.0 by enjoyable stay descent hotel, big lobby, nice indoor pool, rooms are clean and comfortable. one of the best holiday inns from my experience. January 27, 2014
Rated 5.0 out of 5.0 by Very nice room Check in was quick and easy, staff very helpful and friendly. The facilities are super, easy access. January 24, 2014
Rated 5.0 out of 5.0 by grate service as always the best place in kc to stay every one very nice good service pleasant people January 19, 2014
Rated 5.0 out of 5.0 by Very Accomodating The weather was cold and miserable but the staff was great. The airport shuttle service was fantastic. Dennis picked us up at the airport and provided great customer service. We will definitely be a repeat customer! January 11, 2014
Rated 5.0 out of 5.0 by Comfortable room, good value Very good value, good bed, clean, friendly staff, timely departure to airport January 2, 2014
Rated 2.0 out of 5.0 by Nasty front desk staff The young woman who checked us in treated us like lepers when we asked about the hotel's park and fly policy. She did not acknowledge our IHG status in any way. I have never experienced an unpleasant check-in with any IHG hotel. We were absolutely horrified. Very disappointed in this staff person's behavior. December 29, 2013
Rated 5.0 out of 5.0 by the best stay ever I have never encountered staff like the employees at this hotel. Chris who is the manager went above and beyond his duties to make my family feel at home and took great care of us everyday we where at the hotel. Hats off to all the employees at the desk and in the restaurant, and of course housekeeping for the cleanest room I haveeexperienced in hotel in a long time. Hats off to all employees who work at this hotel. December 28, 2013
Rated 5.0 out of 5.0 by great service this is the best hotel we stay in the staff is very nice and know what they our doing the price stays the same unlike the holiday inn in springfield mo they change their rates from time to time holiday inn in Kansas city airport is the best ill always stay their as I said their the best people to be with December 25, 2013
Rated 4.0 out of 5.0 by hard to find but worth the trip good food, good pool, helpful staff, good business center, good location once you find the building. December 23, 2013
Rated 5.0 out of 5.0 by van pick up service even though my flight was delayed and landed right at midnight, the van driver stayed a little overtime to make sure i made it to the hotel. He is to be commended for his good customer service. Front desk staff very helpful and prompt. December 19, 2013
Rated 5.0 out of 5.0 by Beyond our Expectations We were extremely pleased with all aspects of our stay. Clean, comfortable room, friendly and helpful staff, great breakfast buffet, prompt shuttle service to and from airport. December 9, 2013
Rated 5.0 out of 5.0 by Perfect Everything was perfect and I travel a lot. Nice job here. December 5, 2013
Rated 5.0 out of 5.0 by Hotel stay Solid service in restaraunt with good food. Great room and friendly service. November 25, 2013
Rated 4.0 out of 5.0 by good pool, good food, good location good poop, good food, good location, stopped on business trip, office center was useful, set back from road - needs better signage. November 25, 2013
Rated 1.0 out of 5.0 by The room had horrible odor The room was on the sixth floor. When we checked out we told the on duty staff about the odor coming from the bathroom. Their comment was that happens on the sixth floor when we have strong winds. The sewer gas blows back into the rooms. We had paid an extra fee for the breakfast upgrade but my wife just wanted to get out of the hotel. Even our clothes smelled bad. Very bad experience. We have stayed at this HI on prior trips to KC. Very disappointed that the staff knew of the problem of the wind etc. and still put us on the sixth floor November 21, 2013
Rated 5.0 out of 5.0 by Very good Holiday Inn I am a frequent business traveler. I use IHG properties often including Holiday Inns. This property was a very good example of Holiday Inn. The pleasant Midwest staff was excellent. This hotel is minutes from the airport. The exercise equipment was nothing special. The breakfast was good. November 18, 2013
Rated 3.0 out of 5.0 by Nice hotel but poor food I stayed at this location one night because of the location (near the airport). I did not want to look for a restaurant and decided to eat at the hotel based on review I had read. The bar tender told me that their beef was "premium aged" so I decided to order the ribeye, which by the way was $26.99. The meat came without any grill marks and had absolutely no flavor. When the bar tender asked my what I thought about the steak he acted surprised that I was disappointed. He offered me a free dessert and I could tell he was not even happy to have to do so. The hotel is nice, conveniently located to the airport but I would be embarrassed to to charge that much for such poor food. November 12, 2013
Rated 5.0 out of 5.0 by Great value for the price The room was larger and better equiped that I expected. The small fridge and microwave were unexpected benefits. Large room and large bathroom. Will definately use again when using KCI. November 12, 2013
Rated 5.0 out of 5.0 by Nice Hotel!!! This is by far one of the best rooms that I stayed in during a 2 week trip for work. Very nice room, lots of amenities for the price. Will definitely be back! November 5, 2013
Rated 4.0 out of 5.0 by elbow Good location, good breakfast, good drinks, nice pool, good stay. November 3, 2013
Rated 4.0 out of 5.0 by shower did not work Was on a tight schedule woke up 2 take shower & leave & the shower was broke so I had 2 wash my self with wet towels n soap because I has no time 2 wait for maintenance. Told lady at desk & seemed not to care that I was inconvenienced but said they would fix it but I was checking out so I guess it didn't matter. October 23, 2013
Rated 5.0 out of 5.0 by Very personal services. We couldn't have ask for better service from the bottom up. From the maid service to management. I'd recommend Holiday Inn to any one. Thank you for your great service. We had a great time. Deidra Grant October 22, 2013
Rated 5.0 out of 5.0 by Great Service The service was great throughout the hotel. The check in was quick, efficient and friendly. The front desk staff really stood out. Although I forgot his name, but I know he was from eastern Europe, he made sure we get to go breakfast since we were leaving very early. The rooms are clean and fairly large. Bar staff was very good too. Food and drink was quickly served and well prepared. October 22, 2013
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