Rated 4.4 out of 5 by 174
Rated 5.0 out of 5.0 by sueinoz Great Stay During the Storms
I arrived just after the start of storms that lasted til 4 in the morning (which is only reason I didn't sleep well. The staff was friendly and efficient and I was able to relax after a long day of flying. The recent updates to the hotel are obvious and nice.
September 5, 2014
Rated 5.0 out of 5.0 by Turtlegirl Excellent property
We had a great experience for the one night we stayed here. Spent the day at Oceans of Fun water park and when we checked in with a four-year-old, we went directly to the dining room for dinner and were seated promptly in their restaurant right in the hotel. This was wonderful as we were exhausted. We were delighted to see a little flat-screen t.v. right in the booth where we were seated. The food however was another story. My daughter's pasta salad arrived in 15 minutes, the four-year-old's grilled cheese sandwich took 25 minutes and was hard and disgusting when it arrived, and my hamburger arrived at 30 minutes, and it clearly had been microwaved. The fries were soggy and cold. We were so hungry though, and dismayed at the wait, we just ate it. The four-year-old refused the sandwich, which was upsetting because now he was tired AND hungry. We had snacks back at the room though, so we just went there. The room was spacious, clean, and comfortable. The beds were a bit firm for my taste, but I understand it's hard to please all tastes, and some folks might like that. Four pillows and a nice comforter on each bed made up for the firmness a bit. The bathroom was very clean and well stocked. I would have liked a safety handle in the center of the shower stall instead of at the one end, because if you're standing a bit back and you feel wobbly, you can't really reach for it fast enough. At least one was provided, though, so that was good. The staff at the front desk was so friendly and accommodating. I made four inquiries for a plastic spoon, a phone charger, a wake-up call, and a luggage cart, and each time, I was met with a smile and an accommodating helpfulness. They were great. Check-in and check-out were speedy and accurate. All in all, a very nice experience here (if you don't count the food), and we will stay here again.
September 4, 2014
Rated 5.0 out of 5.0 by popsinmi55 Great staff, very comfortable stay
Shuttle drivers were friendly and helpful and ran on time from and to the airport. Desk staff were very friendly and professional. The room was clean and comfortable.
September 2, 2014