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Rated 3.5 out of 5 by 143 reviewers.
Rated 3.0 out of 5.0 by Average stay but poor restaurant experience The rooms were average. The pool was nice and the hot tub was perfect temp. Enjoyed the pool area. The restaurant the next morning was a poor experience. It was super busy with not enough food at the buffet. For the price of the buffet it was definitely not worth it. We wish we would have gone to Waffle House instead. The food was probably worse than what I've had at hotels with complimentary warm breakfasts. I would stay there again, but I would absolutely not eat there. Also, the wait staff was rude. July 23, 2014
Rated 1.0 out of 5.0 by Great staff, but the facilities are below standards Let me first say that the staff at this particular location was extremely friendly, helpful, and courteous. The room and facilities, however, were far less than what I've come to expect from the Holiday Inn brand. - All the lamps in the room were unplugged which required moving furniture to get to some of the outlets. The lampshades themselves were all cracked/broken/discolored. - The bathroom was clean, but showed significant signs of aging (rust, flaking paint, cracked enamel). - There was NO alarm clock in the room. - The pull out sleeper sofa had vinyl (yes, VINYL) cushions on it. It also had no bedding other than a mattress cover on it. 30 minutes later housekeeping brought up sheets, but no additional pillows or blankets were available at that time. Seriously, how the heck does a hotel run out of these things?!? - The air conditioning was touchy, at best. It took several minutes of jiggling the fan control to finally convince it to turn down from "arctic blast" to something reasonable. The room was 66 degrees when we checked in. I was finally able to get it to hold at 72, but the fan never stopped running the entire night. Considering the location of the hotel, I'm sure there are a LOT of families staying here for a visit to the amusement parks across the highway. It's a very convenient location, but the hotel is in dire need of an overhaul. July 23, 2014
Rated 3.0 out of 5.0 by Musty room Nice people, hotel looked nice from the outside. Our room smelled musty and carpet was damp outside the bathroom. When we checked in around 6:00 pm the room down the hall had their dirty dishes from room service outside their door. The dishes were still there when we left about 9:00 am the next day. Slid someone else's bill under our door. Slow service at breakfast. July 22, 2014
Rated 2.0 out of 5.0 by Not as expected I was really hoping for a better experience visiting the hotel. I had stayed here before for business and this time my stay was for a family vacation. July 21, 2014
Rated 5.0 out of 5.0 by Huge room! We had a great stay! Loved the big pool area and our huge room. We'll stay again next time! July 20, 2014
Rated 4.0 out of 5.0 by good value hotel a little outdated, room was clean but when I arrived there was no toilet paper so I had to go to front desk. toilet seat was loose. other than that the room was fine. AC fan is a little loud but I like white noise since it drowns out the hallway noise. beds were a bit uncomfortable but since the hotel needs some renovation the beds probably do also. food was good at the breakfast bar and service was excellent. staff was very nice and pleasant. used the free shuttle to go to harrahs a couple of times. very convenient. July 19, 2014
Rated 4.0 out of 5.0 by Food - terrible The food at this hotel restaurant is terrible and very slow. July 16, 2014
Rated 2.0 out of 5.0 by Dont try to check in early Tried early check willing to pay and they said my rooms were not ready. At 3pm for check in they still said my room was not ready. I had two rooms the first i was able to get at 3:30 and the second not unitl 6pm. The pool was nice. The room smelled like smoke even though a smoke free hotel. The staff seemed clueless on how to make things right. Housekeeping was nice. I was expecting better quality of service and hotel from Holiday Inn but it did not even meet Motel expectations for me. Should have stayed across the street July 16, 2014
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