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Rated 4.0 out of 5 by 345 reviewers.
Rated 2.0 out of 5.0 by dowdy and depressing KC hotels were full because of the Royals game, so had to take one of the last rooms available. It was tolerable but grim. The property is run down - patches and repairs visible. Also a strange layout - had to carry bags up steps because there is no elevator. Very low water pressure. Breakfast was absurd - only sit-down water service? The bed was the one good thing - pretty comfortable. Overall, dowdy and depressing. And a poor comparison to other economy options in KC October 26, 2014
Rated 3.0 out of 5.0 by water pipes the water pipes make noise every time the water was turned on either the room above or next to our room. October 23, 2014
Rated 3.0 out of 5.0 by KC, MO - Holiday Inn The location for my business purpose was great. I was a bit disappointed in the dated building and rooms. I always stay at a Holiday Inn Express but could not find one close to the area I needed. Very disappointed that I could not partake in a complementary coffee in the mornings. Each morning by 8:30 AM there was none to be had. The staff and personnel were friendly enough but I did not have much interaction with them. I will continue to stay at Holiday Inn Express and possibly other Holiday Inns but will stay at KC HI Country Club Plaza only if I have to. October 22, 2014
Rated 4.0 out of 5.0 by Very welcoming hotel Staff was very friendly and helpful.On request, room was changed to avoid steps' Missed not having a safe in the room. Have stayed in more recently renovated properties, but the excellent staff makes the difference less notable. Would appreciate grab bars in the shower. (we are in our eighties and like the extra security). October 21, 2014
Rated 3.0 out of 5.0 by Bad experience Was super disappointed on no continental breakfast. I felt our room was closer to the parking garage then to the front lobby. I would pay the extra money to stay at the Embassy with more Amenties. I am coming to a wedding up there next month & had thought about booking another room, but have definitely changed my mind. Plus when I had called to make the reservation to your hotel, I was put through for a promotion. The gentlemen on the promotion call was rude. My last experience with Holiday Inn has left a very bad taste in my mouth. October 20, 2014
Rated 4.0 out of 5.0 by comfortable bed but shabby bathroom -furniture needed cleaning, office chair in room was stained and needed replacing, same with lounge chair. TV cabinet seemed a little big for the space and the drawers did not open very well - shower tile was dingey and looked as if there were tiles loose -internet/wifi was hit and miss at best, took over an hour to look up nearby restaurants. spent more time trying to connect than actually being able work, endup up leaving and going to a nearby coffee shop for their wifi to do my work October 19, 2014
Rated 5.0 out of 5.0 by Great Hotel Location and accommodations were perfect. Hotel is clean and relaxing. Staff was friendly, professional and helpful in pointing out local venues for dinner / nightlife. The free hotel shuttle is also a great option for local shops and restaurants in the Plaza area. I would stay here again. October 18, 2014
Rated 5.0 out of 5.0 by Great Customer Service Very friendly upon check-in and very helpful--when leaving the hotel a staff member saw me struggling with my luggage and went the extra mile to help me take it out! Very nice staff! October 12, 2014
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