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Rated 4.0 out of 5 by 322 reviewers.
Rated 5.0 out of 5.0 by Country Club Plaza I was pleasantly surprised on the many improvements Kansas City has made over the past few years. You're walking distance to the Country Club Plaza and a short drive to many of the other attractions in the downtown area. I would recommend this hotel to anyone wanting to visit KC for business or pleasure. September 15, 2014
Rated 4.0 out of 5.0 by Good stay My stay at this Hotel was good staff was great service was what I was looking for my bussines I will stay here again. September 14, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express on the plaza The staff here are great. Nothing but smiles and willingness to help. The breakfast was good and reasonable. Room was comfortable. I would suggest that you provide a second luggage rack in rooms that do not have the additonal built ins. September 14, 2014
Rated 5.0 out of 5.0 by Staff and Service I can't remember exactly how many requests I made of the staff at the front desk, like asking for driving directions, printing airline boarding passes, etc., but each request was handled quickly and with a smile. It seems like every time we passed by the front desk, someone acknowledged us with a greeting. There were plenty of options on the breakfast buffet and menu and the restaurant staff was so accommodating. A wonderful experience overall. September 11, 2014
Rated 3.0 out of 5.0 by Ehh...Been to nicer Holiday Inns I didn't realize this was a pet friendly hotel. We never heard any animals during our stay, but the room had some wet carpet and a damp dog smell when the AC fan wasn't running. Good thing I like my room cool. I don't know if the hotel shampooed the carpets before us (to cause the damp carpet) or if it was a previous guest and their pet. I also had to call the front desk to report a noise complaint (lots of clapping, stomping and cheering coming from the room next door). I called at 11:30ish, but had not noticed anyone doing anything about the loud noises at midnight when I had to have a 2nd conversation with my neighbors to keep the noise down. September 10, 2014
Rated 5.0 out of 5.0 by The stay was acceptable We have stayed at this hotel several times before. We were disappointed that someone in the hotel took my wife's I-phone. September 5, 2014
Rated 4.0 out of 5.0 by Very friendly, helpful staff Decent hotel only a couple blocks from the Plaza. While the room didn't strike me as anything special (and the hallway/stairs were dated ...), I can only praise the staff for excellent housekeeping and service. Overall, a pleasant experience and I would stay there again. September 5, 2014
Rated 4.0 out of 5.0 by Comfortable Bed, Great Service, Excellent Location Location within walking distance to Country Club Plaza. Entire staff was very friendly and helpful. Room was clean and comfortable. Swimming pool was very nice. September 4, 2014
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