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Rated 4.0 out of 5 by 304 reviewers.
Rated 2.0 out of 5.0 by Plaza Gem in the Rough Your hotel is positioned in the heart off the most elegant area of Kansas City. The basic layout and design of the facility though mature transcends age. I especially like the lobby, lounge area. If you handle the aging process properly yours could be one of the best hotels in area. My television didn't work, the furniture in room is showing age although the bed comfortable. My bed linens were not properly laundered. I have been a guest of this property when in Kansas City on business for more than 6 years now. The accommodations are slipping. Please don't let this happen. (These comments need not be published. They are intended as constructive criticism for management. I want to to continue to be a patron.) August 25, 2014
Rated 4.0 out of 5.0 by good service great comfortable rooms & customer service. although the first room assigned was occupied. it turned out I was supposed to be on the first floor, but was given an occupied room on the third floor. August 24, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn I've ever been to The room smelled bad, the restroom even worse. The water pressure was horrible making it hard to brush my teeth. Also, there was this disgusting odor from the sink. We stayed on the first floor. Upon entering our room it was very hot in there. I tried to close the curtains and they were broken, not allowing me to normally slide them for privacy purposes. We somehow managed to overlap them. This hotel is in the worst location if you are looking to experience the Plaza because two minutes of walking distance there is a Quick Trip which appeared very unsafe with all kinds of creepy people. Also it's a good 5 minute walk away from all the shopping and entertainment. I would never stay here again even if I got a free room. There is not one thing I was impressed with. This hotel is in major need of renovations! August 20, 2014
Rated 4.0 out of 5.0 by Great Bargain We had a pleasant stay at the Holiday Inn Country Club Plaza. Although it is not directly in the shopping area it was still within walking distance. The property was clean and well kept. I cannot say anything about the dining as we did not eat at the restaurant. The staff was friendly and helpful. Shuttle service was nice to have, however there was only one and it was first come first serve. Had to wait about 20 minutes and we were almost late for our dinner reservation. Also the shuttle stops at midnight, so remember this when venturing out. The hotel is not what in the luxury category, but for a couple nights stay it was great. I would stay here again. August 20, 2014
Rated 4.0 out of 5.0 by Great value and customer service The staff at this hotel is great. They go above and beyond any other hotel we have visited to assure they customers are being taken care of. A big shout out to "Michelle" who is the lounge bartender. She was very friendly and helpful with recommendations. August 19, 2014
Rated 4.0 out of 5.0 by Business as Usual Nice hotel, clean, nice breakfast, fun pool, nice staff and FABULOUS neighborhood. Kansas City also very pretty August 18, 2014
Rated 5.0 out of 5.0 by Excellent experience This is a clean, relaxing, friendly hotel very close to the Plaza. There is a free shuttle that took my friend and me to dinner and picked us up. that was great. August 17, 2014
Rated 4.0 out of 5.0 by Overall Nice Stay Stayed at hotel for business. Layout of the hotel is poor, large property with poor access to rooms. Rooms are nice and comfortable, I slept poorly but this is not because of the room. Was woken at 6am by a truck backing up outside. Beds and pillows were very comfortable, Housekeeping staff very noisy and appeared to be camped outside my room. Because I was on the second floor it was easier for me to take stairs, however, one stairwell smelled like urine, not sure if someone had used it as a toilet over the weekend. The staff was very friendly and helpful. However, at dinner in the bar and the not sure what happened but interactions between the bartender and server was very uncomfortable. Somewhat disappointed in the menu. I think overall I expect more for what I paid. August 16, 2014
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