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Rated 4.0 out of 5 by 316 reviewers.
Rated 4.0 out of 5.0 by Very friendly, helpful staff Decent hotel only a couple blocks from the Plaza. While the room didn't strike me as anything special (and the hallway/stairs were dated ...), I can only praise the staff for excellent housekeeping and service. Overall, a pleasant experience and I would stay there again. September 5, 2014
Rated 4.0 out of 5.0 by Comfortable Bed, Great Service, Excellent Location Location within walking distance to Country Club Plaza. Entire staff was very friendly and helpful. Room was clean and comfortable. Swimming pool was very nice. September 4, 2014
Rated 5.0 out of 5.0 by parking garage looks a bit seedy at the G1 entrance level as you come out of the hotel security door September 3, 2014
Rated 5.0 out of 5.0 by Extraordinary Vacation Spending 2 nights at this hotel was a gift from a friend. Everything about this place from checking in, parking in a covered garage to checking out was wonderful. The staff went over and above to make our stay great. This was our 43 anniversary weekend getaway. We requested a microwave for our room and when the gentleman brought it in he stated that he had a frig in the hallway. Asking if we could have it as well made our trips to the ice machine less frequent. Washington took us to church and back so we didn't have to get our car out of the garage and hope to get a spot when coming back. This was an experience we'll never forget. September 3, 2014
Rated 5.0 out of 5.0 by Good Location to Plaza No complaints on the Hotel itself. Staff and accommodations were very good. Within walking distance to the Plaza. Only complaint is the parking is a bit challenging in the underground garage. I would recommend parking in the upper level where the SUVs park. Spaces too tight in the lower level. September 2, 2014
Rated 1.0 out of 5.0 by Will avoid Very average facility. I chose it for the location (near to UMKC campus). Rate was much higher than other Holiday Inns in Kansas City. There was no microwave or mini fridge in the room. Our e-mail from Holiday Inn confirming our reservation said "Free Full Breakfast" but after having our breakfast , we were told that only I would get breakfast free, my family would have to pay $10.99 per person. I showed the manager the e-mail we had received showing "Free Full Breakfast" but he refused to accept it and forced us to pay for breakfast. This is the first time we have had this kind of experience at any hotel and it certainly left a bad taste. I will definitely never go back to this hotel again. September 1, 2014
Rated 5.0 out of 5.0 by Great Stay Great stay on the Plaza! Easy access to great restaurants and shopping, nice room, great pool, accommodating staff, all at a very reasonable rate. September 1, 2014
Rated 5.0 out of 5.0 by Great front desk staff I was pleasantly surprised that you offered free shutlle service to loacations withiin 3 miles of the Hotel. I had a meeting at the IHG hotel and it was very hot so having this service was great. September 1, 2014
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