Rated 3.9 out of 5 by 171
Rated 1.0 out of 5.0 by klibel Disappointed
As Reward Club members, we have stayed at MANY Holiday Inns, and have always been extremely pleased with everything. Unfortunately, this one was the first time we have been disappointed. For starters, the parking was horrible. The parking was not clearly marked so we had to go inside to ask where to park, and then there was a special garage for trucks and SUV's. You'd think the parking spaces would be bigger, but they were so small that it took us 10 minutes to park and I had to get out of the car to direct my husband so he didn't hit something. There were two other trucks who were having the same problem while we were in there. It was ridiculous. The rooms were clean, but the bathroom was incredibly tiny (though it was clean#, and the mattress was really hard. I was quite sore when I got up in the morning, which is unusual for Holiday Inn as we've usually found their mattresses to be pretty comfortable. By far the worst part was there were guests who were yelling, laughing, and horsing around in the hallway outside our room from 11pm to 3:30am. I went out and asked them to quiet down once, and when they didn't I called the front desk to request someone do something since my husband and I could not sleep through their noise. Someone did come out and talk to them as we could hear that happen, and they were quiet for about 5 minutes and then started up again. We weren't far from the front desk so I don't know how the staff couldn't hear all that going on. I'm certain we were not the only ones unable to sleep. We finally were able to get some sleep after 3:30, and then vacuuming outside our door woke us at 7:00. Needless to say, we were exhausted, sore, and a bit grumpy. We decided to go get some breakfast and get out of there. The last Holiday Inn we stayed at had a restaurant very similar to the one this one had, and the breakfast #a buffet like this one) was included in the room charge. We assumed this one was as well. Imagine our surprise when we got a $24 bill at the end of our breakfast when we'd barely put anything on our plate. We wouldn't have even eaten if we'd realized there would be a substantial charge like that. Considering the price of this room, the stay was definitely not worth our time or money. We will continue staying in Holiday Inns since the rest of our experiences have been good ones, but we will not stay at this one again and cannot recommend it to anyone else.
November 25, 2013
Rated 3.0 out of 5.0 by Draywes Average
It was an average stay. The food from the restaurant (breakfast and dinner) was very good. The parking, which is below ground, was something that would bring me back just for the convience and safety of it. But, the room was small, had a wierd smell (kind of like an old smoke room smell or mildew).
I've decided to try a different Holiday Inn for December in Kansas City, KS.
November 22, 2013
Rated 5.0 out of 5.0 by AdrienneS Ordinary place, extraordinary service
Everyone on the staff with whom we had contact, was unfailingly pleasant, helpful, and even more. Questions were answered, directions provided, assistance provided: from putting leftovers in frig to replacing forgotten fruit to a front desk staffer making a couple of cups of tea when both the bar and kitchen were closed. Workers in the halls greeted us, and front desk, restaurant and bar tenders all were welcoming.
The hotel itself was exactly as one would expect: clean, plain, mostly quiet (the surrounding plumbing is not as quiet as one would hope).
If you're visiting the museums, KCAI, or other cultural spots, this Holiday Inn is a very good value—and a pleasant stay.
November 18, 2013
Rated 2.0 out of 5.0 by outofluck Shuttle
The hotel advertises a free shuttle service, we went to the lobby to use the shuttle and were told that it was rented out for a wedding and wouldn't be available for at least another 30-40 minutes. We had to completely change our plans which ended up ruining our evening, when asked why we weren't informed of the situation earlier all we were told was I don't know.
November 16, 2013
Rated 5.0 out of 5.0 by 417girls Great staff
Tracy, the shuttle driver, was the best part of our stay. She's the bomb-diggity. We had a great stay and loved all of the staff.
~the 417 girls.
November 15, 2013
Rated 5.0 out of 5.0 by Olivia1 Nice hotel, excellent location
This is a very good hotel with an excellent location close to museums, restaurants and shopping area. The rooms are clean and comfortable. The shuttle bus is also a plus.
November 14, 2013
Rated 3.0 out of 5.0 by rbsjulie Not up to the Holiday Inn Standards
This hotel is not up to the standards of a normal Holiday Inn. First when we checked in, my Ambassador Platinum status was not recognized. When we got to our room, it was not good to say the least. It was clear we didn't the upgrade we should as a Platinum member. We called the front desk to ask and the manager on duty moved us to another room.
The room was satisfactory but room was loud. You could hear people on either side of us and in the hallway. So not sound-proofed at all. And to top it off, they people in the room next to us were partying loud even after 1 a.m.
We would not stay here again. The next day we moved to the InterContinental where the facility was fantastic!!
November 13, 2013
Rated 5.0 out of 5.0 by Mom1225 Excellent overall experience.
Stayed for 2 nights last weekend. Hotel staff was friendly, helpful, and courteous, and accommodations were clean, comfortable, and exactly what I had reserved. Would definitely stay here next time I visit KC.
November 7, 2013