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Rated 4.0 out of 5 by 338 reviewers.
Rated 5.0 out of 5.0 by Great Customer Service Very friendly upon check-in and very helpful--when leaving the hotel a staff member saw me struggling with my luggage and went the extra mile to help me take it out! Very nice staff! October 12, 2014
Rated 5.0 out of 5.0 by Front Desk Staff The staff at this property went above and beyond to inform me of what the immediate area offered. Also, offered the shuttle (it was raining). They were very friendly and professional. October 12, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service The hotel is in a great location within walking distance of everything in the Plaza. The shuttle service that the hotel provides is outstanding. The Staff made our stay memorable. Much thanks to the front desk and the management. Looking forward to our next stay. October 10, 2014
Rated 4.0 out of 5.0 by food and beverage When I arrived and checked in I asked about getting some food. I had been travelling since 5:30am est and had very low blood sugar. The hotel had nothing available until 5pm which was 2.5 hours from the time I arrived. I asked about the closest place to get food and was given the name of a restaurant down the hill, not a great idea for someone whose blood sugar is low. When I walked down the hill it also did not open until 5pm. On the way back up the hill I decided to try the hotel across the street from the Holiday Inn. They had food. Not only was the recommended restaurant NOT the closest but was not open. I had a great meal at the hotel across the street and would stay there on my next visit. Also, the furniture in my room needed to be replaced. It was torn. October 9, 2014
Rated 4.0 out of 5.0 by Hotel Review The interior of the hotel is very pleasant and the staff is friendly. I like the hotel and stay at this particular property most times when I come to Kansas City. The one issue is the parking situation. The garages are horrible, the spaces are very close and there are several poles to manevuer around which greatly increases the chances for car/ truck damage. The garages are very small and dont accomodate all of the guest cars and there have been times when I had to walk at night from street parking. October 3, 2014
Rated 5.0 out of 5.0 by Good location Shuttle was a great option for access to downtown. Couldn't ask for much more October 2, 2014
Rated 3.0 out of 5.0 by Renovated, older facility Staying at the hotel as part of a wedding party. Parking space is limited and spaces are small for midsized vehicles. Had problems with water flow rate and temperature in bathroom sink. Window blackout curtains would not close completely. Buffet breakfast in restaurant good. Friendly, helpful staff dealing with an old facility in need of tighter supervision and better maintenance. Comfortable bed but bring your own pillows, September 26, 2014
Rated 5.0 out of 5.0 by friendly staff The staff was most helpful. I would suggest that the bathrooms have better lighting and grab bars in the tub and shower area. September 25, 2014
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