Rated 4.0 out of 5 by 176
Rated 4.0 out of 5.0 Amazing staff!
The property is old and could use some TLC but it is clean and taken care of. An example is the ceiling in the bathroom was bubbled but painted over and clean. The meeting room temps were up and down so bring a layer to put on and off.
The staff was amazing. Customer service is obviously a priority there. You did not pass a staff person without them making eye contact and saying hello. Very attentive and personable, professional. Every person - outstanding. Would go back in a heartbeat.
Location is right near the plaza. A short walk.
December 9, 2013
Rated 4.0 out of 5.0 by laura84 Great Staff and nice place.
The staff was very helpful and polite. Taylor was driving the shuttle bus on Friday night and took great care of us! Country Club Plaza was quite busy, but she dropped us off and picked us up and was very patient in the process. It being our first time there, she gave us some great tips for going out. Everyone was delightfully polite! The room was clean and the perfect temperature. I would stay there again and plan on going back to visit.
December 4, 2013
Rated 5.0 out of 5.0 by OPALENE THANKSGIVING GET AWAY
EXCELLENT EXPERIENCE, CENTRAL LOCATION. WILL CONSIDER THIS HOTEL AGAIN.
December 4, 2013
Rated 4.0 out of 5.0 by Ddcc1960 Showing age....needs updated
Stayed here about a year ago and loved it....this time we had a very uncomfortable bed and very scratchy sheets. Water was only Luke warm in the shower for the 1st two days of our 4 day event. Last day we were there the toilet ran and we constantly had to remove the back of tank and put the stopper back over the water intake pipe..
I feel,the hotel is experiencing some cost cutting. Just seemed shabby compared to other times I have visited there.
December 3, 2013
Rated 5.0 out of 5.0 by Jennifer249 Great Place to Stay during Thanksgiving
The staff were very friendly and helpful. We arrived on Thanksgiving and were able to walk and take the shuttle back and forth from the Country Club Plaza for the Lighting ceremony and shopping. The location is great for the price. The bathrooms are a little small but everything was clean and comfortable.
December 3, 2013
Rated 1.0 out of 5.0 by klibel Disappointed
As Reward Club members, we have stayed at MANY Holiday Inns, and have always been extremely pleased with everything. Unfortunately, this one was the first time we have been disappointed. For starters, the parking was horrible. The parking was not clearly marked so we had to go inside to ask where to park, and then there was a special garage for trucks and SUV's. You'd think the parking spaces would be bigger, but they were so small that it took us 10 minutes to park and I had to get out of the car to direct my husband so he didn't hit something. There were two other trucks who were having the same problem while we were in there. It was ridiculous. The rooms were clean, but the bathroom was incredibly tiny (though it was clean#, and the mattress was really hard. I was quite sore when I got up in the morning, which is unusual for Holiday Inn as we've usually found their mattresses to be pretty comfortable. By far the worst part was there were guests who were yelling, laughing, and horsing around in the hallway outside our room from 11pm to 3:30am. I went out and asked them to quiet down once, and when they didn't I called the front desk to request someone do something since my husband and I could not sleep through their noise. Someone did come out and talk to them as we could hear that happen, and they were quiet for about 5 minutes and then started up again. We weren't far from the front desk so I don't know how the staff couldn't hear all that going on. I'm certain we were not the only ones unable to sleep. We finally were able to get some sleep after 3:30, and then vacuuming outside our door woke us at 7:00. Needless to say, we were exhausted, sore, and a bit grumpy. We decided to go get some breakfast and get out of there. The last Holiday Inn we stayed at had a restaurant very similar to the one this one had, and the breakfast #a buffet like this one) was included in the room charge. We assumed this one was as well. Imagine our surprise when we got a $24 bill at the end of our breakfast when we'd barely put anything on our plate. We wouldn't have even eaten if we'd realized there would be a substantial charge like that. Considering the price of this room, the stay was definitely not worth our time or money. We will continue staying in Holiday Inns since the rest of our experiences have been good ones, but we will not stay at this one again and cannot recommend it to anyone else.
November 25, 2013
Rated 3.0 out of 5.0 by Draywes Average
It was an average stay. The food from the restaurant (breakfast and dinner) was very good. The parking, which is below ground, was something that would bring me back just for the convience and safety of it. But, the room was small, had a wierd smell (kind of like an old smoke room smell or mildew).
I've decided to try a different Holiday Inn for December in Kansas City, KS.
November 22, 2013
Rated 5.0 out of 5.0 by AdrienneS Ordinary place, extraordinary service
Everyone on the staff with whom we had contact, was unfailingly pleasant, helpful, and even more. Questions were answered, directions provided, assistance provided: from putting leftovers in frig to replacing forgotten fruit to a front desk staffer making a couple of cups of tea when both the bar and kitchen were closed. Workers in the halls greeted us, and front desk, restaurant and bar tenders all were welcoming.
The hotel itself was exactly as one would expect: clean, plain, mostly quiet (the surrounding plumbing is not as quiet as one would hope).
If you're visiting the museums, KCAI, or other cultural spots, this Holiday Inn is a very good value—and a pleasant stay.
November 18, 2013