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Rated 3.9 out of 5 by 60 reviewers.
Rated 3.0 out of 5.0 by Hotel staff service was wonderful! The "newly remodeled" hotel was very disappointing. I am a handicapped person and the handicap room was not wheelchair accessible. there was not anywhere to put anything in the bathroom. The street noise was pretty bad. The parking was not very good either. The floors were dirty. The pool was closed. The food was wonderful, service excellent. Staff everywhere was very pleasant. They were the only thing that made this stay pleasurable. I felt I wasted my points using them to book this hotel. May 18, 2013
Rated 3.0 out of 5.0 by Great staff at check in!! Expected fridge or micro or pool inside or hot tub. Nope! Overpriced breakfast buffet and not much better on menu. Booked because close to Plaza, but had a car! And went elsewhere for dinner. May 14, 2013
Rated 3.0 out of 5.0 by Worst breakfast ever! I was not greeted as a Priority Club member, nor was I given a check-in gift as has been customary at other Holiday Inn properties. My husband and I attended a concert Tuesday night in KC and slept in Wednesday morning. We went to the restaurant to have breakfast and the buffet was awful. Bacon was overcooked and had a bad taste to it. Toaster kept burning toast. Eggs were marginal. Service was less than average. I chose this hotel as it was located at the Plaza and convenient to shopping during Tuesday afternoon. Based on the caliber of the surroundings, I assumed this was going to be a very nice hotel, but the breakfast was one of the worst breakfasts we've ever had. I have enjoyed the continental breakfast at the Holiday Inn Express locations better than this one. May 12, 2013
Rated 1.0 out of 5.0 by Disappointed The website indicates rooms come with a mini refrigerator and a microwave. We got to our room and neither was there. Called the desk and was told we needed to ask for them at check-in and they're available on a first come first serve basis. That is NOT how the website reads. We did get one of each delivered, however, both were missing feet. The microwave needed to be propped up in the front to use and the refrigerator door wouldn't open without a second person to hold the front end up while someone else opened the door. We'll stay somewhere that has more accurate information on their website and doesn't deliver broken equipment. May 11, 2013
Rated 4.0 out of 5.0 by Wonderful Customer Service This is our second stay at this hotel & the customer service & location are wonderful! Our check in was super quick & a request for an extra blanket was met with 2 blankets! We choose this hotel due to its proximity to our favorite shops, restaurants & events, so it really is a central location. Unfortunately, there were a bunch of drunken college kids staying on this weekend & the noise between 10 & 2 am was bothersome. When I mentioned this at checkout, the staff gave us free breakfast. This more than made up for any inconvenience because the breakfast selection is wonderful! We left very happy & will stay again! May 10, 2013
Rated 4.0 out of 5.0 by Hallways The hallways are so plain and dark do something with those. Great service from all staff. Was little loud with other guests but thats out of your control. Good experience. May 3, 2013
Rated 3.0 out of 5.0 by Good location Have stayed here quite a lot on business. Good location to the Plaza and Westport area. Clean and comfortable rooms. Pretty decent place overall. I don't know if there are new owners but they have done away with the offer of free breakfast/drinks/extra points that used to be offered to IHG members. Found this to be disappointing. May look for another hotel in the area, but will keep this one as a back up. April 28, 2013
Rated 5.0 out of 5.0 by Incredible staff The staff was solicitous and accommodating in ways you do not usually find these days. Roxann in food service was outstanding. A most enjoyable stay. April 23, 2013
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