Rated 4.0 out of 5 by 181
Rated 5.0 out of 5.0 by PMB16 Breakfast and Shuttle
Breakfast was included and it was very good. Using the Shuttle was super. Never waited more than 10 minutes or so and Tracie(?) made the ride ever more enjoyable.
December 17, 2013
Rated 5.0 out of 5.0 by Floridagirl65 Great place to stay
I was concerned about some of the reviews on the website about the hotel but since the conference I was speaking at was here I booked my room anyway. I was pleasantly surprised at how much I liked the hotel. Beds were comfortable, rooms clean and no odor and much bigger than reviews led me to believe. I had a nice view of the pool area which isn't much of a view in the winter because the pool is covered--until it snows which it did while I was there and I loved the view. Staff were all friendly and a great help. I needed a special taxi driver who spoke English and was willing to spend a couple of hours with me in the Elmwood cemetery while I looked up some family history. They found just the right driver and it turned out to be a wonderful, fun afternoon with a fantastic driver named Kim. It would have been a disaster without their help at the hotel finding the right drive. They seem to know all the local drivers. Food they served at the conference was excellent. Even better the hotel is within easy walking distance of streets and streets of great shopping and yummy restaurants like Houston's. If you don't want to walk you can have the hotel take you or just pick you up if you get to many packages. I stay in a lot of 5 star hotels in my business travels and I saw nothing wrong with this hotel to complain about. All in all I have a lovely week at this hotel. I will be back!
December 16, 2013
Rated 4.0 out of 5.0 by alton14 somewhat mixed bag
It's been a while since this property had a re-do. It's a little tired. It seemed clean and was therefore serviceable. Our particular room was an outside one(as opposed to courtyard facing) and was a bit breezy. Must have been near HVAC as ocassional ticking was noticeable at night.
We had mixed responses from personnel. Most were helpful, but one front desk person just seemed interested in moving you along so as not to interrupt what other thing she was doing. Most of the drivers for the shuttle were very pleasant and efficient, but one seemed and bit stressed and was quite short with us, as if our call had been the last straw. BTW, the shuttle to the Plaza and other nearby attractions is the best feature of the hotel, especially in inclement weather, which we had, in spades, during our visit.
December 12, 2013
Rated 4.0 out of 5.0 by SKCgal Good value and great location
Location close to Country Club Plaza and museums. The shuttle service to Country Club Plaza and surrounding area is why we stayed there. Complementary shuttle service in this cold weather is a must have for me.
December 9, 2013
Rated 3.0 out of 5.0 by NitaJ Just very average all around
I just felt it was a very average stay. When I was making the reservations they turned me over to a gentleman who gave me the sale on some vacation deals but when I told him I wasn't interested right now he hung up on me!! Not very professional it seemed. Also when we asked about a shuttle ride to the Plaza area Starbucks there was some hesitation so we said we would walk (0 degrees or less the directions were "just down the hill-it was at least 7-8 blocks away, we never did find it) We did call and ask them to pick us up and she came quickly but wasn't especially friendly. I would not recommend this hotel to a lot of people-sorry.
December 9, 2013
Rated 4.0 out of 5.0 by Birdred2 Amazing staff!
The property is old and could use some TLC but it is clean and taken care of. An example is the ceiling in the bathroom was bubbled but painted over and clean. The meeting room temps were up and down so bring a layer to put on and off.
The staff was amazing. Customer service is obviously a priority there. You did not pass a staff person without them making eye contact and saying hello. Very attentive and personable, professional. Every person - outstanding. Would go back in a heartbeat.
Location is right near the plaza. A short walk.
December 9, 2013
Rated 4.0 out of 5.0 by laura84 Great Staff and nice place.
The staff was very helpful and polite. Taylor was driving the shuttle bus on Friday night and took great care of us! Country Club Plaza was quite busy, but she dropped us off and picked us up and was very patient in the process. It being our first time there, she gave us some great tips for going out. Everyone was delightfully polite! The room was clean and the perfect temperature. I would stay there again and plan on going back to visit.
December 4, 2013
Rated 5.0 out of 5.0 by OPALENE THANKSGIVING GET AWAY
EXCELLENT EXPERIENCE, CENTRAL LOCATION. WILL CONSIDER THIS HOTEL AGAIN.
December 4, 2013