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Rated 4.0 out of 5 by 363 reviewers.
Rated 4.0 out of 5.0 by Great Location This location is central to so many places you'll want to vist in KC. The hotel staff were very friendly, room was in good condition, parking was free and secure. I would highly recommend this hotel. It was great! September 20, 2014
Rated 5.0 out of 5.0 by Great experience! The front desk staff at this location was extremely friendly and helpful! September 18, 2014
Rated 5.0 out of 5.0 by Enjoyed my stay!! Nice hotel with very friendly staff....Very centrally located to what I wanted to visit and see. September 18, 2014
Rated 5.0 out of 5.0 by Country Club Plaza I was pleasantly surprised on the many improvements Kansas City has made over the past few years. You're walking distance to the Country Club Plaza and a short drive to many of the other attractions in the downtown area. I would recommend this hotel to anyone wanting to visit KC for business or pleasure. September 15, 2014
Rated 4.0 out of 5.0 by Good stay My stay at this Hotel was good staff was great service was what I was looking for my bussines I will stay here again. September 14, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express on the plaza The staff here are great. Nothing but smiles and willingness to help. The breakfast was good and reasonable. Room was comfortable. I would suggest that you provide a second luggage rack in rooms that do not have the additonal built ins. September 14, 2014
Rated 5.0 out of 5.0 by Staff and Service I can't remember exactly how many requests I made of the staff at the front desk, like asking for driving directions, printing airline boarding passes, etc., but each request was handled quickly and with a smile. It seems like every time we passed by the front desk, someone acknowledged us with a greeting. There were plenty of options on the breakfast buffet and menu and the restaurant staff was so accommodating. A wonderful experience overall. September 11, 2014
Rated 3.0 out of 5.0 by Ehh...Been to nicer Holiday Inns I didn't realize this was a pet friendly hotel. We never heard any animals during our stay, but the room had some wet carpet and a damp dog smell when the AC fan wasn't running. Good thing I like my room cool. I don't know if the hotel shampooed the carpets before us (to cause the damp carpet) or if it was a previous guest and their pet. I also had to call the front desk to report a noise complaint (lots of clapping, stomping and cheering coming from the room next door). I called at 11:30ish, but had not noticed anyone doing anything about the loud noises at midnight when I had to have a 2nd conversation with my neighbors to keep the noise down. September 10, 2014
Rated 5.0 out of 5.0 by The stay was acceptable We have stayed at this hotel several times before. We were disappointed that someone in the hotel took my wife's I-phone. September 5, 2014
Rated 4.0 out of 5.0 by Very friendly, helpful staff Decent hotel only a couple blocks from the Plaza. While the room didn't strike me as anything special (and the hallway/stairs were dated ...), I can only praise the staff for excellent housekeeping and service. Overall, a pleasant experience and I would stay there again. September 5, 2014
Rated 4.0 out of 5.0 by Comfortable Bed, Great Service, Excellent Location Location within walking distance to Country Club Plaza. Entire staff was very friendly and helpful. Room was clean and comfortable. Swimming pool was very nice. September 4, 2014
Rated 5.0 out of 5.0 by parking garage looks a bit seedy at the G1 entrance level as you come out of the hotel security door September 3, 2014
Rated 5.0 out of 5.0 by Extraordinary Vacation Spending 2 nights at this hotel was a gift from a friend. Everything about this place from checking in, parking in a covered garage to checking out was wonderful. The staff went over and above to make our stay great. This was our 43 anniversary weekend getaway. We requested a microwave for our room and when the gentleman brought it in he stated that he had a frig in the hallway. Asking if we could have it as well made our trips to the ice machine less frequent. Washington took us to church and back so we didn't have to get our car out of the garage and hope to get a spot when coming back. This was an experience we'll never forget. September 3, 2014
Rated 5.0 out of 5.0 by Good Location to Plaza No complaints on the Hotel itself. Staff and accommodations were very good. Within walking distance to the Plaza. Only complaint is the parking is a bit challenging in the underground garage. I would recommend parking in the upper level where the SUVs park. Spaces too tight in the lower level. September 2, 2014
Rated 1.0 out of 5.0 by Will avoid Very average facility. I chose it for the location (near to UMKC campus). Rate was much higher than other Holiday Inns in Kansas City. There was no microwave or mini fridge in the room. Our e-mail from Holiday Inn confirming our reservation said "Free Full Breakfast" but after having our breakfast , we were told that only I would get breakfast free, my family would have to pay $10.99 per person. I showed the manager the e-mail we had received showing "Free Full Breakfast" but he refused to accept it and forced us to pay for breakfast. This is the first time we have had this kind of experience at any hotel and it certainly left a bad taste. I will definitely never go back to this hotel again. September 1, 2014
Rated 5.0 out of 5.0 by Great Stay Great stay on the Plaza! Easy access to great restaurants and shopping, nice room, great pool, accommodating staff, all at a very reasonable rate. September 1, 2014
Rated 5.0 out of 5.0 by Great front desk staff I was pleasantly surprised that you offered free shutlle service to loacations withiin 3 miles of the Hotel. I had a meeting at the IHG hotel and it was very hot so having this service was great. September 1, 2014
Rated 5.0 out of 5.0 by Overnight Stay it was a great night. One day we will stay longer and enjoy some of the other amenities. August 27, 2014
Rated 3.0 out of 5.0 by Saturday Night Stay BUT No Shuttle for You! This was a one--night stay specifically to be close to the Starlight Theater for a show. HI web site said there is a free shuttle will take you anywhere within 5 miles. First thing desk staff says is that is not true--it's only 3 miles--- When we mentioned conflict with web site, they relent and said ok its 5 miles but Starlight is 6.9 miles away-- so no shuttle for you! (funny how they knew exact distance). Ok we lived and found another way to get there. --Also beware of the parking situation. There is an underground garage and then outside along the side-- but when we got back around 1130pm-- guess what? all full--- so we parked on the street 3 blocks away --- also be careful don't go down the alley in back to try and park-- there is no way out and you cannot turn around--only way is to back out. Then get ready if staying on the first floor for the other guests in the morning who seemingly think they are the only ones in the hotel and use the hallway as a gathering and talkfest-----Anyway-- an average stay-- so buyer beware-- it is a good location if you want to be in that part of town and we had a good time in spite of it all. August 27, 2014
Rated 1.0 out of 5.0 by Shuttle Service-The epitome of incompentence We were advised to stay at the HI Crown Plaza by the parents of the bride (our niece) for a wedding we were to attend Saturday evening. We flew in from Denver and arrived at the HI shortly after noon. Talked to the staff regarding the shuttle and were assured that if we were at the lobby by 5:15 they would have us to the wedding in plenty of time. We were on time and boarded the shuttle at approx. 5:30. They did not know where the wedding venue was, were totally understaffed, and totally had no idea what was going on. The driver was trying her best to figure out where to go, but was being interrupted by other calls. After an hour on the shuttle, we arrived at the venue, 15 minutes late. At that point we admitted defeat and asked to be delivered to the reception venue. Management blew it BIG TIME. Needless to say, we will never stay at HI if at all possible. August 26, 2014
Rated 4.0 out of 5.0 by KS City Parking When I returned to the Hotel following my meetings at 10pm I found there were no parking slots available in either of the 2 secure underground levels provided. It was necessary for me to park on the street overnight. I was also very disappointed to learn upon checking in, that even thought my room had been paid for by my organization, I would be charged $20 for "Incidentals". All I used was 1 set of towels, 2 water cups and the ice bucket and, of course, sheets. August 26, 2014
Rated 2.0 out of 5.0 by Plaza Gem in the Rough Your hotel is positioned in the heart off the most elegant area of Kansas City. The basic layout and design of the facility though mature transcends age. I especially like the lobby, lounge area. If you handle the aging process properly yours could be one of the best hotels in area. My television didn't work, the furniture in room is showing age although the bed comfortable. My bed linens were not properly laundered. I have been a guest of this property when in Kansas City on business for more than 6 years now. The accommodations are slipping. Please don't let this happen. (These comments need not be published. They are intended as constructive criticism for management. I want to to continue to be a patron.) August 25, 2014
Rated 4.0 out of 5.0 by good service great comfortable rooms & customer service. although the first room assigned was occupied. it turned out I was supposed to be on the first floor, but was given an occupied room on the third floor. August 24, 2014
Rated 1.0 out of 5.0 by Worst Holiday Inn I've ever been to The room smelled bad, the restroom even worse. The water pressure was horrible making it hard to brush my teeth. Also, there was this disgusting odor from the sink. We stayed on the first floor. Upon entering our room it was very hot in there. I tried to close the curtains and they were broken, not allowing me to normally slide them for privacy purposes. We somehow managed to overlap them. This hotel is in the worst location if you are looking to experience the Plaza because two minutes of walking distance there is a Quick Trip which appeared very unsafe with all kinds of creepy people. Also it's a good 5 minute walk away from all the shopping and entertainment. I would never stay here again even if I got a free room. There is not one thing I was impressed with. This hotel is in major need of renovations! August 20, 2014
Rated 4.0 out of 5.0 by Great Bargain We had a pleasant stay at the Holiday Inn Country Club Plaza. Although it is not directly in the shopping area it was still within walking distance. The property was clean and well kept. I cannot say anything about the dining as we did not eat at the restaurant. The staff was friendly and helpful. Shuttle service was nice to have, however there was only one and it was first come first serve. Had to wait about 20 minutes and we were almost late for our dinner reservation. Also the shuttle stops at midnight, so remember this when venturing out. The hotel is not what in the luxury category, but for a couple nights stay it was great. I would stay here again. August 20, 2014
Rated 4.0 out of 5.0 by Great value and customer service The staff at this hotel is great. They go above and beyond any other hotel we have visited to assure they customers are being taken care of. A big shout out to "Michelle" who is the lounge bartender. She was very friendly and helpful with recommendations. August 19, 2014
Rated 4.0 out of 5.0 by Business as Usual Nice hotel, clean, nice breakfast, fun pool, nice staff and FABULOUS neighborhood. Kansas City also very pretty August 18, 2014
Rated 5.0 out of 5.0 by Excellent experience This is a clean, relaxing, friendly hotel very close to the Plaza. There is a free shuttle that took my friend and me to dinner and picked us up. that was great. August 17, 2014
Rated 4.0 out of 5.0 by Overall Nice Stay Stayed at hotel for business. Layout of the hotel is poor, large property with poor access to rooms. Rooms are nice and comfortable, I slept poorly but this is not because of the room. Was woken at 6am by a truck backing up outside. Beds and pillows were very comfortable, Housekeeping staff very noisy and appeared to be camped outside my room. Because I was on the second floor it was easier for me to take stairs, however, one stairwell smelled like urine, not sure if someone had used it as a toilet over the weekend. The staff was very friendly and helpful. However, at dinner in the bar and the not sure what happened but interactions between the bartender and server was very uncomfortable. Somewhat disappointed in the menu. I think overall I expect more for what I paid. August 16, 2014
Rated 2.0 out of 5.0 by Hotel Staff EXCELLENT. The Staff at the Holiday Inn at Country Club Plaza, in Kansas City,Missouri, was most accommodating. August 16, 2014
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