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Rated 4.0 out of 5 by 403 reviewers.
Rated 5.0 out of 5.0 by courteous and polite staff The most impressive thing about this property were how polite and professional the staff were and very accommodating. room was clean and bed was comfortable. January 30, 2015
Rated 3.0 out of 5.0 by Decent Hotel: A Bit Old and Dingy, Very Comfortable Beds, Good Parking For this price point, I don't expect 5-star luxury... but you stay at other hotels down the road that are much newer, more modern, and cleaner-looking. The facilities and rooms are not dirty per se, but they'd look a lot cleaner if the the carpets were changed and the hallways were more brightly lit. The only reason I would come back to this hotel rather than a nicer, more modern-looking one is for the beds. They are incredibly comfortable. Another feature I appreciated was the complimentary underground heated parking garage (it is also gated). It was my first time passing through Kansas City, so I'm not entirely sure about the safety of this area, but gate-secured parking was a very nice feature to have. January 29, 2015
Rated 3.0 out of 5.0 by Plumbing Issues This was probably the worst Holiday Inn I have experienced in years only because the plumbing was so bad. There was no way to get hot water in the sink for when you moved the control lever for hot water, it slowed to just a tiny flow. The flapper valve in the toilet hung up most of the time and allowed water to flow into the tank continuously. January 29, 2015
Rated 5.0 out of 5.0 by Home sweet Home Stayed here for the Onething Conference. The staff is nice and really take care of you. Super soft pillows and bed. January 26, 2015
Rated 4.0 out of 5.0 by Average Stay The Hotel is very good and I was pleasantly surprised at the overall attitude of the desk staff. My problems were with the resturant. The staff were never rude when dealing with us but seems they were rarely around. The hostess stand never had a hostess behind it. We would have to stand and wait for the wait staff to notice us before getting seated, We also noticed that the wait staff disappeared in back for long periods of time. January 26, 2015
Rated 5.0 out of 5.0 by fabulous staff The staff and the general quality of the hotel along with the proximity to Country Club Plaza made this stay a very pleasant one. January 21, 2015
Rated 5.0 out of 5.0 by Excellent place to stay for our family I would highly recommend staying at the Holiday Inn Country Club Plaza in Kansas City, Missouri. Our family attended the annual Winter Storm event in January , 2015. We received friendly, courteous and professional service from every staff person from the time I made my 3 night reservation directly through the hotel, until the time we checked out. Every employee made you feel welcome and comfortable. The excellent room rates included, wifi internet service, well-lit covered parking, and an excellent full breakfast buffet (real eggs, bacon, sausage, biscuits/gravy, fresh fruit, oatmeal, potatoes, etc.) We also enjoyed utilizing the restaurant for dinner rather than having to call out for pizza delivery. The only improvement I would recommend would be to update some of the furniture. The drawer/tv stand unit in our room was small, and was missing a knob on one of the drawers. That is a minor issue that can be easily resolved. We do plan to stay here again for Winter Storm 2016. I suggest calling the hotel directly when making reservations. January 15, 2015
Rated 4.0 out of 5.0 by Great experience Though the hallways were a little dark and dreary, the room itself housed the most comfortable hotel bed I have ever slept in. The staff consistently provided good customer service, which is severely lacking in our current culture (my opinion) I felt safe and comfortable and will be coming back to this hotel the next time I am in town. January 14, 2015
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