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Rated 4.0 out of 5 by 324 reviewers.
Rated 5.0 out of 5.0 by Above and Beyond Excellent Service Our special reunion of 50 ladies, was held in KC, our hotel was picked sight unseen. Yet, every member and I do mean every member of the Holiday Inn at Country Club Plaza staff went out of their way to provide anything and everything we needed. I can not say enough about this hotel and its staff except my hat is off to them. I would recommend this hotel any and every time anyone goes to Kansas City, MO. September 11, 2013
Rated 2.0 out of 5.0 by Floors were filthy! The room and hotel are ok/average. The location is fairly good, although they say they are on the Plaza, its really not. The was our first time staying at a Holiday Inn. The staff was pleasant and friendly. The rooms, halls, and pool are outdated and a little run down. Wallpaper peeling from the walls, unpleasant older smell in the hall, etc. The huge negative for us was the floors. Our feet and socks were black after walking around the room. My extended family stayed in a connecting room and between us we had two infants. When they crawled on the floor their hands, feet, and knees were black. I would not stay here again for this reason. September 11, 2013
Rated 5.0 out of 5.0 by Staff The Staff at this Hotel were the Best, they were Above and Beyond! Thank you! Front Desk Catering Bar Restaurant Van Service Maid Service You All Rock! September 11, 2013
Rated 5.0 out of 5.0 by staff The staff are so friendly and helpful.I have never stayed in a hotel that equals them in service! September 11, 2013
Rated 5.0 out of 5.0 by Excellent, friendly Staff I thoroughly enjoyed my stay at the Holiday Inn Country Club Plaza last week. The staff was extremely helpful, friendly and accommodating - from your front desk staff, to the restaurant/bar and the shuttle drivers. The only thing that I was a bit disappointed in was that the lounge didn't open until 4:30pm every day and there were many of us that would've enjoyed having cocktails earlier since it was a getaway trip for us. Other than that, it was all good. September 11, 2013
Rated 5.0 out of 5.0 by The front desk staff was terrific! Most pleasant stay. Please tell them that the one night stand lady sends her love. September 9, 2013
Rated 5.0 out of 5.0 by Outstanding Staff We were greeted with friendly smiles and helpful staff. We requested a refrigerator at check-in and it was in our room before we arrived to it. The staff let us know about the FREE shuttle that we used a couple of times. It was so nice to know that we had a ride at night when we were ready to come back after walking for hours at The Plaza. The pool was clean and refreshing. Would stay here again mainly because of the good room rates along with the great hospitality and location. The reason for the low rating on room and comfort was that the room had a musty smell every time that we walked in. It was not unbearable, but not pleasant. September 5, 2013
Rated 4.0 out of 5.0 by Clean room and excellent location My husband and I recently spent a night at the Holiday Inn Country Club Plaza when we visited Kansas City. First of all, the room was very clean and the bed was very comfortable with both firm and soft pillow options. We asked for a Plaza view and while it was not a fantastic view, it was still very nice. Also, we were within walking distance from the Plaza, so we didn't have to worry about having to find parking when we went there for dinner. The breakfast was what I would expect from that sort of hotel, and while it was nothing amazing, there were still plenty of options and the service was very good. The front desk even called us to make sure that our room was to our liking, which we thought was very nice. We would not hesitate to stay there again for our next trip to Kansas City. September 3, 2013
Rated 4.0 out of 5.0 by Quite, comfortable bed, clean Room was great! Located on the 5th floor close to the ice machine. No noise, though - very quite. My company paid for this room for three nights and also the breakfast was paid through my company. Breakfast was a full buffet with eggs, sausage, bacon, gravy, biscuits, oatmeal and fruit. Coffee was great! Wish they had some nice pastries. I like to start my breakfast with a danish pastry and a cup of coffee. I'm an early riser and breakfast was not open until 6:30 a.m. but they did locate the coffee maker outside the dining room so early risers could enjoy. Great service in the dining room. Would highly recommend this hotel - close to the Plaza with lots of great shopping! August 31, 2013
Rated 5.0 out of 5.0 by Best staff ever! I was there for The Sandra Stillwell Presents event and everyone who works there went out of their way to help us out with any requests we had. The rooms were wonderful the beds comfortable and the food was great especially the meal we had barbecue. The people working our meal functions went out of their way to make sure everyone had what they needed. We all enjoyed our visit to Kansas City! Thanks! August 29, 2013
Rated 5.0 out of 5.0 Great Service The staff at the hotel were fabulous. They couldn't do enough for us. The shuttle service was wonderful. The front dest staff were over the top friendly and helpful! I was there for a doll convention and they all got a big kick out of the dolls. We always made a point of stopping by the front desk to show the fashion dolls in their outfits. August 28, 2013
Rated 5.0 out of 5.0 by Jim from NC The front desk staff were exceptionally friendly and helpful. August 27, 2013
Rated 5.0 out of 5.0 by Comfortable bed and great service Had a great stay. Enjoyed the walk to the plaza which was a few blocks away. The big hill was a great way to burn off calories! August 27, 2013
Rated 5.0 out of 5.0 by The Staff Was Very Welcoming I felt that any question I had would be answered and any need I had would be addressed. Not only the staff but also the owner were always helpful. They all were happy my daughter and I had stayed there. I would certainly stay again and recommend this hotel to family and friends. August 26, 2013
Rated 4.0 out of 5.0 by Friendly Staff and Conveniently Located This was my second time to stay at the hotel. I always find the staff friendly and helpful. The shuttle service provided by the hotel is a real bonus. August 22, 2013
Rated 5.0 out of 5.0 by Our Usual Place We stay at this location just about every time we visit KC. The hotel is clean, quiet and a great location. The front desk staff is fabulous. Especially Michelle. She has waited on us many times, and is always cheerful and friendly. She greeted us with a 10, and gave us service at a 10. Thank you for a great friendly location. August 20, 2013
Rated 3.0 out of 5.0 by Not going to stay there again The room was very small. There were no upgrades in the hotel. My room was supposed to have a fridge and when I came down to ask about it they called on the radio and the guy was rude about it. I had to wait for them to bring up a fridge. I was trying to spend time with my family on vacation. August 20, 2013
Rated 4.0 out of 5.0 by clean & great food The rooms are nice and clean and the complimentary breakfast was wonderful. August 20, 2013
Rated 5.0 out of 5.0 by Friendly Staff The staff was very friendly and helpful. Great customer service! Pool was big and very nice. August 19, 2013
Rated 5.0 out of 5.0 by Pleasant staff and well appointed rooms Its a great location on the plaza with clean rooms and professional staff. Everything was modern. The only thing that I was not delighted with was the breakfast in the hotel restuarant. it was not bad, but it was not exceptional. If you are going to charge 12 bucks for breakfast, it should be exceptional. The Classic Cup Cafe has a much better breakfast. The wait and bar staff was great. August 18, 2013
Rated 3.0 out of 5.0 by crowded, cramped and noisy Been to Kansas City many times and thought we would try a different room for a change. Rooms are tiny and cramped and a bit dingy. Beds were hard as a rock and the pillows were small. The hotel layout is poor and its just a bit further from the Plaza than one would think. Probably stay elsewhere and pay more next time if we re going to stay somewhere central. They must have had some children's sporting event in town, because at about 11:00 pm, the hotel was inundated with several unruly, rowdy, junior high aged boys and their bewildered parents. Spending more for a hotel elsewhere would likely eliminate this next time. I also believe they must have found another pool to photograph in their advertising literature and web site. I don't think I saw the same one at the hotel that was shown in the photograph. August 15, 2013
Rated 5.0 out of 5.0 by Small room, clean and great service The room was small for two people, but clean. The continental breakfast was really nice, parking in the garage a little tight in a pickup, but it worked. Nice location also. August 14, 2013
Rated 5.0 out of 5.0 by Awesome The staff was one of the best i have ever seen. So helpful and rooms were very clean. it was like everyone was happy to work there August 12, 2013
Rated 2.0 out of 5.0 by Room and staff Room had a small bath and the air was load with little cool air. I also checked out early and asked for the recite to be placed under the door. The front desk staff told me and my boss to just come down in the morning to check out. This was not convenient. August 12, 2013
Rated 5.0 out of 5.0 by Love the shuttle The shuttle took me to the restaurant (in the Plaza area) and picked me up! August 12, 2013
Rated 4.0 out of 5.0 by Decent hotel for travel We were in town for business. Front desk staff was pleasant. Air condition in room made loud noise, but maintenance finally came in to fix. No refrigerator or microwave in room. We booked room for 4 people but were only given breakfast voucher for 1 person. When we went to eat breakfast, the restaurant manager acted like investigator Magnum PI and tried to accuse us of not wanting to pay! We reported it to the front desk and was told that even though you book room for 4 people, you ONLY get 1 breakfast voucher for 1 person which doesn't make any sense! Why would ONLY 1 person in the room want to eat and not the other 3.....Make sure to PAY ATTENTION and ask about the complimentary breakfast for your WHOLE party when booking room. We told the front desk manager that if we would have known that, we would have stayed at another hotel. She then politely gave us vouchers for the rest of our party! So needless to say, we had a little drama but overall it was a decent hotel. August 12, 2013
Rated 4.0 out of 5.0 by Good value Location is convenient for Plaza and many KC attractions. Staff was friendly and helpful. Room was comfortable and clean. TV /satellite signal was poor. Parking is easy. Pool looked inviting. We'll stay here again. A good value over all. August 11, 2013
Rated 5.0 out of 5.0 by Great location Great location and close walking distance to the Plaza, Museums and parks. The stay was very quiet. Parking was limited although the Extended Stay next to the Holiday Inn is available for parking. Unfortunately the Power & Light District was outside of the hotel shuttle range for use. Overall great value for our stay. I would recommend staying again. The outdoor pool is a very relaxing environment. August 10, 2013
Rated 5.0 out of 5.0 by Great service, many smiles! My wife and I recently spent a long weekend at this hotel for my Army reunion. I would just like to commend the staff for all they did for our group during our stay. The free shuttle service was great, both our shuttle drivers were excellent. Showing us some of the city's interesting homes while getting us to our destination. The Hotel Manager was very accomodating to our requests, she did a fabulous job of making us feel at home! All of us greatly appreciate everything you and all the staff did to make our Reunion and memorable experience! August 10, 2013
Rated 2.0 out of 5.0 by You can't put lipstick on an old pig and expect it to be a young lady! This hotel belongs in the category of lesser hotels except that they may feel slandered. The value of the room did not meet the cost of the room. August 6, 2013
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