Rated 4.0 out of 5 by 267
Rated 5.0 out of 5.0 by Tahiti Grandma Everything we asked for!
We asked for two adjoining rooms so our grandkids' families could share time together. The rooms were super clean, comfortable, roomy - and the temperature was just right.
Staff at the front desk and on the shuttle were extremely accommodating (even picking us up quickly at our destination so we wouldn't have to wait in the heat).
The hotel is conveniently placed within walking district of Country Club Plaza, but we used the shuttle service because it was so hot while we were there.
Would thoroughly recommend this to anyone.
July 26, 2014
Rated 4.0 out of 5.0 by Eye Candy Parking is often cramped for large vehicles.
Overall this is a hotel with comfortable rooms and helpful staff. Parking is often a hassle for large vehicles unless you know to park at the adjacent hotel. Be careful of a room on the second floor. You might find you can't take the luggage cart past steps leading to your room. I was nervous carrying half the items on the cart down the hall and around the corner to my room. Fortunately, there were no losses. It would be better if the front desk informed staff of parking options next door. (I had to park a few blocks away the first night when all the spaces were filled before learning of the alternative.) Likewise, particularly with elderly guests such as myself, it would be better to place such guests in a room where steps are not involved or, at least, to inquire if steps will be an issue. Other than these two issues which can be handled at check-in, I like the hotel and staff. It is convenient to the Plaza.
July 25, 2014
Rated 4.0 out of 5.0 by jettl the good and bad, great pool area but unflexible pricing
Heres the goid and the bad, the pool area was wonderful, although ifyou wanted alcohol out there, the required you bought it from thier bar. Really great lication near the plaza shops and tennis. We went with a few folks and people git lowrr rates by just walking in that day and booking, rather than booking ahead. I suggest u check the rate when u get there and if its cheaper than your reservation cancel and r book while there, because they were not flexible at all to change prices, even for an IHG rewards member, very frustrating. I would have been happy with a small voucher ir something but they basically werent flexible
July 23, 2014