Rated 4.0 out of 5 by 304
Rated 2.0 out of 5.0 by 9lkj5 Plaza Gem in the Rough
Your hotel is positioned in the heart off the most elegant area of Kansas City. The basic layout and design of the facility though mature transcends age. I especially like the lobby, lounge area. If you handle the aging process properly yours could be one of the best hotels in area.
My television didn't work, the furniture in room is showing age although the bed comfortable. My bed linens were not properly laundered.
I have been a guest of this property when in Kansas City on business for more than 6 years now. The accommodations are slipping.
Please don't let this happen.
(These comments need not be published. They are intended as constructive criticism for management. I want to to continue to be a patron.)
August 25, 2014
Rated 4.0 out of 5.0 by danetj good service
great comfortable rooms & customer service. although the first room assigned was occupied. it turned out I was supposed to be on the first floor, but was given an occupied room on the third floor.
August 24, 2014
Rated 1.0 out of 5.0 by jessica27 Worst Holiday Inn I've ever been to
The room smelled bad, the restroom even worse. The water pressure was horrible making it hard to brush my teeth. Also, there was this disgusting odor from the sink. We stayed on the first floor. Upon entering our room it was very hot in there. I tried to close the curtains and they were broken, not allowing me to normally slide them for privacy purposes. We somehow managed to overlap them. This hotel is in the worst location if you are looking to experience the Plaza because two minutes of walking distance there is a Quick Trip which appeared very unsafe with all kinds of creepy people. Also it's a good 5 minute walk away from all the shopping and entertainment. I would never stay here again even if I got a free room. There is not one thing I was impressed with. This hotel is in major need of renovations!
August 20, 2014