Rated 4.0 out of 5 by 307
Rated 3.0 out of 5.0 by drfromkcmo Saturday Night Stay BUT No Shuttle for You!
This was a one--night stay specifically to be close to the Starlight Theater for a show. HI web site said there is a free shuttle will take you anywhere within 5 miles. First thing desk staff says is that is not true--it's only 3 miles--- When we mentioned conflict with web site, they relent and said ok its 5 miles but Starlight is 6.9 miles away-- so no shuttle for you! (funny how they knew exact distance). Ok we lived and found another way to get there. --Also beware of the parking situation. There is an underground garage and then outside along the side-- but when we got back around 1130pm-- guess what? all full--- so we parked on the street 3 blocks away --- also be careful don't go down the alley in back to try and park-- there is no way out and you cannot turn around--only way is to back out. Then get ready if staying on the first floor for the other guests in the morning who seemingly think they are the only ones in the hotel and use the hallway as a gathering and talkfest-----Anyway-- an average stay-- so buyer beware-- it is a good location if you want to be in that part of town and we had a good time in spite of it all.
August 27, 2014
Rated 1.0 out of 5.0 by DVM71 Shuttle Service-The epitome of incompentence
We were advised to stay at the HI Crown Plaza by the parents of the bride (our niece) for a wedding we were to attend Saturday evening. We flew in from Denver and arrived at the HI shortly after noon. Talked to the staff regarding the shuttle and were assured that if we were at the lobby by 5:15 they would have us to the wedding in plenty of time. We were on time and boarded the shuttle at approx. 5:30. They did not know where the wedding venue was, were totally understaffed, and totally had no idea what was going on. The driver was trying her best to figure out where to go, but was being interrupted by other calls. After an hour on the shuttle, we arrived at the venue, 15 minutes late. At that point we admitted defeat and asked to be delivered to the reception venue. Management blew it BIG TIME. Needless to say, we will never stay at HI if at all possible.
August 26, 2014
Rated 4.0 out of 5.0 by Kansas Mama KS City Parking
When I returned to the Hotel following my meetings at 10pm I found there were no parking slots available in either of the 2 secure underground levels provided. It was necessary for me to park on the street overnight. I was also very disappointed to learn upon checking in, that even thought my room had been paid for by my organization, I would be charged $20 for "Incidentals". All I used was 1 set of towels, 2 water cups and the ice bucket and, of course, sheets.
August 26, 2014