Rated 4.0 out of 5 by 181
Rated 5.0 out of 5.0 by PMB16 Breakfast and Shuttle
Breakfast was included and it was very good. Using the Shuttle was super. Never waited more than 10 minutes or so and Tracie(?) made the ride ever more enjoyable.
December 17, 2013
Rated 5.0 out of 5.0 by Floridagirl65 Great place to stay
I was concerned about some of the reviews on the website about the hotel but since the conference I was speaking at was here I booked my room anyway. I was pleasantly surprised at how much I liked the hotel. Beds were comfortable, rooms clean and no odor and much bigger than reviews led me to believe. I had a nice view of the pool area which isn't much of a view in the winter because the pool is covered--until it snows which it did while I was there and I loved the view. Staff were all friendly and a great help. I needed a special taxi driver who spoke English and was willing to spend a couple of hours with me in the Elmwood cemetery while I looked up some family history. They found just the right driver and it turned out to be a wonderful, fun afternoon with a fantastic driver named Kim. It would have been a disaster without their help at the hotel finding the right drive. They seem to know all the local drivers. Food they served at the conference was excellent. Even better the hotel is within easy walking distance of streets and streets of great shopping and yummy restaurants like Houston's. If you don't want to walk you can have the hotel take you or just pick you up if you get to many packages. I stay in a lot of 5 star hotels in my business travels and I saw nothing wrong with this hotel to complain about. All in all I have a lovely week at this hotel. I will be back!
December 16, 2013
Rated 4.0 out of 5.0 by alton14 somewhat mixed bag
It's been a while since this property had a re-do. It's a little tired. It seemed clean and was therefore serviceable. Our particular room was an outside one(as opposed to courtyard facing) and was a bit breezy. Must have been near HVAC as ocassional ticking was noticeable at night.
We had mixed responses from personnel. Most were helpful, but one front desk person just seemed interested in moving you along so as not to interrupt what other thing she was doing. Most of the drivers for the shuttle were very pleasant and efficient, but one seemed and bit stressed and was quite short with us, as if our call had been the last straw. BTW, the shuttle to the Plaza and other nearby attractions is the best feature of the hotel, especially in inclement weather, which we had, in spades, during our visit.
December 12, 2013