Rated 4.0 out of 5 by 179
Rated 4.0 out of 5.0 by alton14 somewhat mixed bag
It's been a while since this property had a re-do. It's a little tired. It seemed clean and was therefore serviceable. Our particular room was an outside one(as opposed to courtyard facing) and was a bit breezy. Must have been near HVAC as ocassional ticking was noticeable at night.
We had mixed responses from personnel. Most were helpful, but one front desk person just seemed interested in moving you along so as not to interrupt what other thing she was doing. Most of the drivers for the shuttle were very pleasant and efficient, but one seemed and bit stressed and was quite short with us, as if our call had been the last straw. BTW, the shuttle to the Plaza and other nearby attractions is the best feature of the hotel, especially in inclement weather, which we had, in spades, during our visit.
December 12, 2013
Rated 4.0 out of 5.0 by SKCgal Good value and great location
Location close to Country Club Plaza and museums. The shuttle service to Country Club Plaza and surrounding area is why we stayed there. Complementary shuttle service in this cold weather is a must have for me.
December 9, 2013
Rated 3.0 out of 5.0 by NitaJ Just very average all around
I just felt it was a very average stay. When I was making the reservations they turned me over to a gentleman who gave me the sale on some vacation deals but when I told him I wasn't interested right now he hung up on me!! Not very professional it seemed. Also when we asked about a shuttle ride to the Plaza area Starbucks there was some hesitation so we said we would walk (0 degrees or less the directions were "just down the hill-it was at least 7-8 blocks away, we never did find it) We did call and ask them to pick us up and she came quickly but wasn't especially friendly. I would not recommend this hotel to a lot of people-sorry.
December 9, 2013