Rated 4.0 out of 5 by 464
Rated 5.0 out of 5.0 by Grayson S great location
Loved this hotel, great location, clean, friendly staff, free parking. I would stay here again.
April 23, 2015
Rated 5.0 out of 5.0 by RailBuff WONDERFUL SHUTTLE SERVICE AND DRIVERS!!!
My favorite thing (besides the great fresh fruit) was the free shuttle service and the cheerful, courteous service provided by every single driver they provided. I rode with four different drivers and they were all terrific.
April 22, 2015
Rated 4.0 out of 5.0 by runrudyrun Great staff at Front Desk
The young lady at check-in was fairly new to her job (as she mentioned in our conversation), but she was professional, informed, and helpful. Excellent customer service from her and also from the manager during that afternoon.
However, the friend with whom I was traveling did not experience that same sort of helpfulness with the heavy equipment that she had to carry up the stairs. One HI staff member asked if she was finished using the baggage trolley, but no offer was made to assist her with her things. The problem with this is - there was no elevator to the second floor (the only floor where she could bring her dog). She had to bring the crate up the stairs without staff help and without an elevator. While the customer service at the front desk were thoughtful and willing to go the extra step, these qualities were not exhibited by the staff member that my friend encountered.
Not many nice hotels are pet friendly. I am glad we were able to find this one at the last minute.
One last bit of advice to HI: Since the total cost for a 1 night stay was quite expensive (over $200), one should find a good, high pressure shower,
April 22, 2015