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Rated 3.1 out of 5 by 401 reviewers.
Rated 5.0 out of 5.0 by Good value, great breakfast It is hard to find a Holiday Inn with a low rate and a great breakfast. This was a pleasant surprise. August 15, 2014
Rated 4.0 out of 5.0 by Very convenient for baseball/football games Great location when attending Royals or Chiefs game. Great value as far as quality and price. August 15, 2014
Rated 4.0 out of 5.0 by Not Bad Overall good experience. Check-in was delayed over an hour (check-in time is terribly late (4:00pm)) due to our room not being cleaned. Several people had to wait. Clerk made it right by offering to compensate us, which was welcomed! Would stay here again. August 14, 2014
Rated 4.0 out of 5.0 by Nice stay in KC Great location, great staff, had some issues with the internet and the A/C but nothing terrible. Walking distance to the ballpark and just a short trip to Worlds of Fun. Definitely my 1st choice of hotel when going to one of these two activities. August 14, 2014
Rated 2.0 out of 5.0 by Great Location but Filthy!! The hotel was nicely located being close to the professional stadiums as well as the interstate. The outdoor pool was wonderful for those hot summer days. We attempted to use the indoor pool (once we finally found where it was located) however; the chlorine was so heavy in the air our eyes burned so much we couldn't enjoy it. We were traveling with family and not all of our rooms were ready at check in time. My sister's family had to wait until someone called our room to let them know her room would be ready. No one ever called and she ended up going to the desk to check on it. She finally got into her room @ 6:30 pm (well after check in time). On the downside, our room was gross. The bed covers didn't look like they were cleaned any time recently due to what appeared to be small dried blood stains. The carpets in our room and throughout the hotel looked grimy. We have a toddler who found lots of areas that there was garbage not cleaned up or areas that were not vacuumed. The room had not been dusted by the obvious layer of dust and garbage on the window sill. The desk drawer had garbage in it from previous guests. Our toddler's feet were so filthy (black) by the end of the night from running around the room. The maid service came one day while we were in the room and I asked her to give us 5 minutes to leave so our room could be done but she responded with an annoyed "Do you even want your room serviced?" Based on that response, I opted not to have our room serviced. I don't think it would have mattered if she did service our room or not - still would have been filthy!! August 14, 2014
Rated 3.0 out of 5.0 by Arrival Issues Was solely disappointed that we arrived to find there weren't rooms ready for people with reservations at check in time and that the front desk staff was so disgruntled with the hotel issues they weren't being courteous to the customers or compensating anything for the fact their rooms wouldn't be ready for HOURS. But we did enjoy CoCo Keys very much and the breakfast buffet. August 14, 2014
Rated 1.0 out of 5.0 by Horrible management! Be willing to wait hours for a room! It's hard to find anything positive to write about the management and our service while we stayed for two nights. First there was a 2 1/2 hour wait in line to just check in. That did not even guarantee you could go to your room at that point. 2 1/2 hour wait in line at a hotel with a family water park?!!!! Outrageous! This was the case for everyone who checked in! On top of that management had already given our double bed room away so they gave us someone else's room on the ninth floor. After the first night we left to do some activities only to find that management deactivated our key and was trying to make us leave despite our reservation for a second night. I then had to wait in line another 2 hours and talk to several desk clerk and a manager just so they we could keep our room we had booked in advance. Absolutely mind blowing, I cannot describe how bad this experience was. This all happened at a holiday inn, not what you expect. I will never recommend this hotel and all management needs to be evaluated. Everyone that stayed that weekend had to deal with the poor service and long wait times. Unreal! The cleaning staff was friendly and fid a good job. The shuttle bus driver was polite and did a great job. Other than that it was a horrible experience! August 14, 2014
Rated 3.0 out of 5.0 by Great service...horrible beds. Location is excellent! Staff is very friendly. The beds did a number on my back. Didn't have that problem with the king size bed but the double room was bad. Check in wasn't the best. We arrived at one and was told I would have to come back at four. Apparently, everyone else was told the same thing as the lobby was packed when we returned. Also, the plumbing kept making weird noises one morning which was pretty annoying. Everything else was pretty good though! August 13, 2014
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