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Rated 3.1 out of 5 by 414 reviewers.
Rated 4.0 out of 5.0 by business trip I have stayed at this property many times. Staff is very friendly, rooms are clean. It's an older property but overall is well maintained. On my last two visits I never could get the room cool. I had the AC set at 60. After 14 hours on high it's still not very cool. On my last trip my son brought his PS3 and could not get online. I'm not sure what that's about, he couldn't even get it to come on. He figured the HDMI slots have somehow been deactivated. August 24, 2014
Rated 4.0 out of 5.0 by Here for work..stay for play This is a quality hotel for the price. If you are here for business you truly want to stay for the waterpark. I love that it is consistently clean, breakfast is yummy, and staff is friendly. Be cautious that this is a busy hotel and can be extremely busy on weekends, particularly the amount of kids. If you are looking for a good deal and good service, this is your place. August 21, 2014
Rated 3.0 out of 5.0 by Great if using water park This hotel is great if using the water park. If not stay away. Parking is limited unless you want to walk uphill. The room was not very clean. Stains on the carpet and candy trash when we checked in. Did not restock wash clothes-we had to call for some. Not very happy with this hotel. August 21, 2014
Rated 3.0 out of 5.0 by Somewhat disappointed The beds were super uncomfortable. The ac in our room was set to 60 the whole time we were there and the room never cooled down. Coco key was fun for our kids but the lazy river is so low my three and five year old could touch and it wasn't very fun. Our kids actually enjoyed the hotel indoor pool more than coco key. The breakfast it outrageously priced even though kids eat free on the buffet it was 30 bucks for us to go there and the food was mediocre at best and the Buffett was never full, they were constantly out of something. The price for the room and coco key admission is a bit much in my opinion for what we got in return. We asked for a late check out the day we were leaving and it was extended to 1pm and at 12 noon the room key didn't work we went to the desk 4 times and the key still didn't work finally they offered to send someone up with a master key August 21, 2014
Rated 1.0 out of 5.0 The room was nice no microwave or refrigerator and normally would have a mini refrigerator I have rented several rooms from here n this time was the worst experience at any hotel I have ever had from the beginning after checking out my boyfriend thought the breakfast buffet came with the room and had gotten a plate but when he realized it didnt come with the room he didnt eat it n told the server and then a tall skinny white guy and Chinese guy followed him to our car where we was waiting because the room wasn't ready followed us to the pool finally got that cleared up that he didnt eat thats was from the beginning then as we got in our room had some kids come to go swimming in the pool n coco keys somebody said we was being loud but wasn't nobody in the room but me him n my niece I felt like i kept getting harassed the front desk lady told us if we lost our band for the water park to come n get another one when we went up there they said they needed the other one to replace but it had got lost in coco keys the staff was rude except Candice that was working in the morning when we checked out ahe did her job n I appreciate her at least I hopr u guys try n accommodate the customer a little better especially when they are spending hundreds if dollars August 21, 2014
Rated 4.0 out of 5.0 by Beautiful hotel with excellent, friendly staff Came to see KC vs A's. Hotel is kitty-korner to stadium and our view was fantastic. Checked in with very friendly staff, rooms were ready and clean, shuttle bus took us to game, overall a great experience. August 20, 2014
Rated 3.0 out of 5.0 by Holiday in Stay Air did not work and pool and park hours were given wrong so kids were not happy campers. August 20, 2014
Rated 2.0 out of 5.0 by Stinky and Dirty The hallways were dirty. The room stunk to high haven. There was hair all over the bathroom. THe toilet paper holder was broke. The sink was leaking. We went through 3 sets of room keys because the locks were so dirty. The furniture in the room was broken and torn. The beds were aweful. The mattresses need to be replaced. You can feel the springs. The food in the restaurant was terrible. The scrambled eggs were runny to the consistency of tapioca and breakfast cost $14. We had to wait 15 minutes to be seated and they were not busy and had plenty of open tables. There was a long line to get into the restaurant. Then the waterpark left more to be desired. Very disappointed for a Holiday Inn. Would not stay again. August 19, 2014
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