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Rated 3.1 out of 5 by 354 reviewers.
Rated 5.0 out of 5.0 by Great place to stay for a Royals game Great price, great location. Staff was friendly and helpful. We walked to the K but they do have a shuttle. Great time!!!!!!! July 28, 2014
Rated 2.0 out of 5.0 by Won't be staying at this hotel again, but will return to the waterpark This is the second time we have stayed at this Holiday Inn KC. We chose this hotel for two reasons: 1.It has a waterpark that our 6 year old and 3 year old think is great, and 2. It is right across the interstate from the baseball stadium. We did not have any trouble at check-in, but when we arrived to our room it was sooooo hot! I understand it was June and it is hot outside, but I at least expected the hotel room to be cool! It was so uncomfortable that we had to have maintenance bring a fan up for the 2 nights we stayed, and it barely helped! They said our air conditioner was working but that it was just too hot and the building was old and had trouble cooling down?? Some friends came with us, and their room next door to us was also hot and after their room was cleaned it had a horrible odor for several hours-they had to leave their door open to air it out! The cleaning crew also left their door unlocked after they cleaned it! Thankfully nothing was taken, but that is really not acceptable. We have stayed in many IHG hotels (usually Holliday Inn Express) and this is by far the worst one we have stayed at. We won't be staying at this hotel again, but will return to the waterpark, because although it is kind of pricey, my kids love it and had fun there. July 28, 2014
Rated 1.0 out of 5.0 by Horrible Weekend I stayed at this particular hotel and went to the water park. It was a complete waste of time and money. #1--I called on 3 different occasions and requested maid service to our room, I was told each time they would take care of it, and it never was. #2--We ate at the breakfast buffet, and several different times I contacted my server to ask her if certain items would be replenished on the buffet, they never were so basically I spent over $30 for cold eggs, fruit and burnt biscuits. No bacon, gravy, potatoes were ever replenished in the time we were there. #3--There weren't enough towels for the outside pool, or for the water park, my family had to wait until towels were available. #4--There were about 20% of the needed inner tubes for the water park. Everyone is in a "free for all" to get inner tubes for the slides. I would not recommend this hotel to anyone, great location, great opportunity but the hotel falls flat!! July 28, 2014
Rated 1.0 out of 5.0 by Do NOT expect to check-in in a timely manner We will not be staying in this hotel again. My family usually stays here at least 2-3 times a year but that has now ended. Took over two hours to get a room when check-in was at 4:00 pm. Watched as several people with reservations were turned away at 9pm because their rooms were still not cleaned and available. I really wish this hotel would get their act together because Coco Keys is such a draw for my family. In the future we will visit the water park but will stay across the street! July 28, 2014
Rated 2.0 out of 5.0 by just ok the lobby was excellent but the room was another story. the a/c was noisy, the carpet was stained and the executive chair was in bad shape. CoCo Keys was also a let down. the water was murky and they closed off the pool area for the small children and would not tell us why. The game was another let down. Some of the games would not take the prepaid card and a few more would not give you tickets if you won. The only nice thing about this hotel was the fact it was right across from the stadium. We also enjoyed the food at the hotel bar. July 28, 2014
Rated 5.0 out of 5.0 by Allowed pet I was very pleased with the staff person at the Holiday Inn at which we normally stay, who when we were not able to be accommodated at that hotel, helped us find another Holiday Inn in Kansas City that had space and allowed a pet. July 28, 2014
Rated 1.0 out of 5.0 by very uncomfortable bed and room The beds were extremely uncomfortable. I would not reccomend this hotel if you want to sleep well while in Kansas city. I would reccomend the the water park though. July 26, 2014
Rated 2.0 out of 5.0 by Not what I expected We arrived at 1, check in is at 4. They did not let us check in. The front desk clerk said to come back in a couple hours, so we went to the waterpark to play until we could get our room. When we arrived to CoCo Keys we asked for towels, the staff had a pile (of what I think were clean towels) that they grabbed from for us. The water park seemed run down. The baby area had slides, the pads at the bottom were worn down and I stepped on an exposed metal part. The older kids playground had several areas were the water guns or pulls to controll water were broken. Many of the innertubes were half inflated. We went to check in at 3:40 and the front desk told us our room had to be checked berfore we could get it. We didn't get our room until after 4pm. The duvet on the bed had stains on it. Needless to say, I was not impressed. July 25, 2014
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