Rated 3.2 out of 5 by 341
Rated 2.0 out of 5.0 by jrou1157 Not Happy
Thought this would be a great place to take the family because of the water park. The kids did have a good time but I was disappointed in the beds and cleanliness. I did not realize pets were allowed so I was bothered with barking dogs while trying to sleep. Will not stay again.
July 18, 2014
Rated 2.0 out of 5.0 by Dawn m l Poor service, how is this hotel still in business....
Let me start out by saying that the rooms were clean and the our kids had lots of fun at the water park.
The hotel looks pretty old when you drive up but the inside was modern and nice.
We tried to check into our room at 3:30, after waiting in a line at the front desk for over 30 min, told it wasn't ready, fine we were a little early. 6:00 comes and still no room. (Check-in is 4:00). I had to stand at the front desk and listen to excuses galore while waiting for our room. Finally got one around 6:30.
We were supposed to have rooms near our friends (reservations and request for rooms near/connecting each other arranged monthes in advance). Room we were eventually given not even on the same floor.
My husband stood at the front desk for an hour until they cleaned and gave us a room on the correct floor. The manager eventually gave us a discount for our troubles but we will never stay here again. Not worth the headache.
July 16, 2014
Rated 3.0 out of 5.0 by Unhappy Camper11 A little of Both
We enjoyed out stay here. The hotel staff and cleaning lady LaToyna on the 9th Floor was great. She treated us like we were family. Adam took really good care of us the best he could when the AC wasn't and still wasn't working through our stay. But because we were helped and talked to not like we were putting them out we were ok. We did received a bit of a discount for the trouble we had(Thank you). The water park our children really enjoyed.
July 16, 2014
Rated 4.0 out of 5.0 by McAlister5 Older hotel but a kind staff will listen and take care of concerns
Yes, this is an older hotel. Yes, it is a little worn around the edges. But the rooms are quiet and the staff is more than willing to address any concerns and take care of them immediately, We stayed in connecting rooms 217
July 16, 2014
Rated 5.0 out of 5.0 by rrosas outstanding top floor view
the only monor problem that I encoutered in my room, is that I could here the people staying next to me talking and laughing out loud, room was very comfortable with a very cold A/C.
July 15, 2014
Rated 1.0 out of 5.0 by ldwgx21908 Faulty plumbing and room badly in need of updates
When I arrived at this hotel at 6PM, I waited in line for about 45 minutes. When I finally got to the front desk, I was told that I will need to wait until a room became available. We decided to go to the waterpark and when got back still had no key waiting for us. The room was musty and smelled as if it was previously used for a smoking room. The shower and toilet stopped up and we had to have staff come up twice to unstop it with a plunger. The shower was also dirty, with a stained shower. The bed was extremely uncomfortable and the iron did not work. I would not recommend this hotel.
July 14, 2014
Rated 1.0 out of 5.0 by MLtiger Left hotel reservations for 4 nights after 2 nights
Would never stay at this location again. Damp musty, hard bed, flat pillows, bad air conditioning, screaming kids all day and night, never serviced room, long wait to check in and out, water leaks in restaurant, not information about 2nd floor being under ground. Basicly a very bad experience.
July 13, 2014
Rated 4.0 out of 5.0 by Ginger46 Great Service
We could not get the internet to work in our rooms and half of our electrical outlets did not work. Advised front desk about the outlets and they were going to take care of that day.
July 12, 2014