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Rated 3.1 out of 5 by 124 reviewers.
Rated 5.0 out of 5.0 by Great Customer Service We stayed at this hotel for several days. While the rooms were a little on the small side, the water park was great! All the staff members were very friendly and efficient. When we had a problem with the toilet, maintenance came very quickly and we got a follow-up phone call from the management making sure that the problem was fixed. I found that the meals in the restaurant were a bit over-priced, but the food was good and the service was quick. I would definitely stay here again. June 16, 2013
Rated 4.0 out of 5.0 by Great place Don't judge this place from the outside. The rooms are big, nicely furnished, and comfortable. We only stayed for a night but we would come back. June 16, 2013
Rated 1.0 out of 5.0 by Not What a Platinum Member Expects Since my long version wasn't posted I'll keep this review shorter. This experience was PITIFUL, the staff, obviously needs to be trained in what the hospitallity industry does. The Restaurant & especially the Water Park get a passing grade. I checked out and reserved my additional 3 nights on another property. June 14, 2013
Rated 4.0 out of 5.0 by Comfortable, good food & service Clean, comfortable, dog friendly Hotel Staff is helpful and responsive. Restaurant offerings were enjoyable and reasonably priced. Refrigerator in room was a plus. Lots of grass for Dog walking. Delicious banquet dinner. June 14, 2013
Rated 1.0 out of 5.0 by Nice room but horrible service We were very disappointed in our stay at this hotel. The only good thing I can say is that the room was nice. We were told the waterpark was part of our hotel stay and it was not. It cost extra to use it! Still can't figure that one out. The bathroom was out of kleenex and had about a third of a roll of toilet paper. We had to ask two times and then track down a maid to get a roll of toilet paper off of her cart! The service at the restaurant was poor too. After a 40 minute wait to be seated, we had no silverware. We asked twice and didn't receive it. My husband and daughter both got the wrong food items and we didn't get the silverware until 10 minutes after the food came. We would not recommend this hotel because of the service. June 6, 2013
Rated 4.0 out of 5.0 by softball and comcon I must say the hotel staff handled the softball girls and there were a ton of them and the crazies from comcon extremely well. The rooms are average rooms the hotel is a little worn but we were not there just to sit in our rooms.... I was impressed with the way a sticky situation was handled on memorial day we were to play at 9 am and once on the field we were met with a down poor. We went 3 places to eat and no one was able to get us in. The restaurant has a breakfast buffet and there was quite a few people when our leader said that we had 32 people to be seated. The hostess made room for us in the back and we were all seated and eating in about 30-40 min it gave us enough time to go get dried off and to pack up to leave that afternoon or the next morning. This hotel is not perfect but they do really try to make you feel welcome and to meet your needs. I will come back and I will feel at home. June 4, 2013
Rated 5.0 out of 5.0 by Great friendly people We came to your hotel on our Honda Goldwing Trike. And the Manager allowed us to park it under the awning for the night! This was awesome as there were alot of storms in the area. The shuttle to and from the game was awesome, I am sorry but I forgot the drivers name but he was great. Next year when we come thru I will definetely stay here again. My highest recomendation for this hotel. June 3, 2013
Rated 4.0 out of 5.0 by Conveniently located from Downtown and the Stadiums I took my four kids to Kaufmann stadium for a game and it was convenient to walk to. It was great to be able to go downtown to Crown Center as well and visit Westport. The kids LOVED the waterpark. It was small, but just enough fun for a day for the kids to play in and have fun (and wear themselves out). I'll happily stay here again. June 3, 2013
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