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Rated 3.1 out of 5 by 415 reviewers.
Rated 3.0 out of 5.0 by Great for those with kids, or with lots of time to check-in One would think that hotel management, knowing that their property was sold out for the evening, and that there was an NFL game that night, might expect a rush of people checking in at check-in time. Apparently not THIS hotel's management. The line to check in wound through the lobby and almost into the restaurant. It took about 45 minutes to get through the line. For a time, there was only one clerk working the desk. Then another appeared, and then another. After checking in two parties, the third left and never came back, leaving the two to handle the crowd. The food and service in the bar were fantastic, and everyone was very friendly and helpful. Unfortunately, the experience checking in overshadowed the rest of the experience. Lots of kids running around the property and the smell of chlorine was everywhere, but it's an indoor waterpark. What else would you expect? August 25, 2014
Rated 4.0 out of 5.0 by business trip I have stayed at this property many times. Staff is very friendly, rooms are clean. It's an older property but overall is well maintained. On my last two visits I never could get the room cool. I had the AC set at 60. After 14 hours on high it's still not very cool. On my last trip my son brought his PS3 and could not get online. I'm not sure what that's about, he couldn't even get it to come on. He figured the HDMI slots have somehow been deactivated. August 24, 2014
Rated 4.0 out of 5.0 by Here for work..stay for play This is a quality hotel for the price. If you are here for business you truly want to stay for the waterpark. I love that it is consistently clean, breakfast is yummy, and staff is friendly. Be cautious that this is a busy hotel and can be extremely busy on weekends, particularly the amount of kids. If you are looking for a good deal and good service, this is your place. August 21, 2014
Rated 3.0 out of 5.0 by Great if using water park This hotel is great if using the water park. If not stay away. Parking is limited unless you want to walk uphill. The room was not very clean. Stains on the carpet and candy trash when we checked in. Did not restock wash clothes-we had to call for some. Not very happy with this hotel. August 21, 2014
Rated 3.0 out of 5.0 by Somewhat disappointed The beds were super uncomfortable. The ac in our room was set to 60 the whole time we were there and the room never cooled down. Coco key was fun for our kids but the lazy river is so low my three and five year old could touch and it wasn't very fun. Our kids actually enjoyed the hotel indoor pool more than coco key. The breakfast it outrageously priced even though kids eat free on the buffet it was 30 bucks for us to go there and the food was mediocre at best and the Buffett was never full, they were constantly out of something. The price for the room and coco key admission is a bit much in my opinion for what we got in return. We asked for a late check out the day we were leaving and it was extended to 1pm and at 12 noon the room key didn't work we went to the desk 4 times and the key still didn't work finally they offered to send someone up with a master key August 21, 2014
Rated 1.0 out of 5.0 The room was nice no microwave or refrigerator and normally would have a mini refrigerator I have rented several rooms from here n this time was the worst experience at any hotel I have ever had from the beginning after checking out my boyfriend thought the breakfast buffet came with the room and had gotten a plate but when he realized it didnt come with the room he didnt eat it n told the server and then a tall skinny white guy and Chinese guy followed him to our car where we was waiting because the room wasn't ready followed us to the pool finally got that cleared up that he didnt eat thats was from the beginning then as we got in our room had some kids come to go swimming in the pool n coco keys somebody said we was being loud but wasn't nobody in the room but me him n my niece I felt like i kept getting harassed the front desk lady told us if we lost our band for the water park to come n get another one when we went up there they said they needed the other one to replace but it had got lost in coco keys the staff was rude except Candice that was working in the morning when we checked out ahe did her job n I appreciate her at least I hopr u guys try n accommodate the customer a little better especially when they are spending hundreds if dollars August 21, 2014
Rated 4.0 out of 5.0 by Beautiful hotel with excellent, friendly staff Came to see KC vs A's. Hotel is kitty-korner to stadium and our view was fantastic. Checked in with very friendly staff, rooms were ready and clean, shuttle bus took us to game, overall a great experience. August 20, 2014
Rated 3.0 out of 5.0 by Holiday in Stay Air did not work and pool and park hours were given wrong so kids were not happy campers. August 20, 2014
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