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Rated 3.1 out of 5 by 348 reviewers.
Rated 1.0 out of 5.0 by very uncomfortable bed and room The beds were extremely uncomfortable. I would not reccomend this hotel if you want to sleep well while in Kansas city. I would reccomend the the water park though. July 26, 2014
Rated 2.0 out of 5.0 by Not what I expected We arrived at 1, check in is at 4. They did not let us check in. The front desk clerk said to come back in a couple hours, so we went to the waterpark to play until we could get our room. When we arrived to CoCo Keys we asked for towels, the staff had a pile (of what I think were clean towels) that they grabbed from for us. The water park seemed run down. The baby area had slides, the pads at the bottom were worn down and I stepped on an exposed metal part. The older kids playground had several areas were the water guns or pulls to controll water were broken. Many of the innertubes were half inflated. We went to check in at 3:40 and the front desk told us our room had to be checked berfore we could get it. We didn't get our room until after 4pm. The duvet on the bed had stains on it. Needless to say, I was not impressed. July 25, 2014
Rated 3.0 out of 5.0 by Was expecting more We have not stayed at a Holiday Inn in a long time and I was disappointed. The room was OK, It seemed 2 double beds were only available. We had our Grandson with us, so it worked out, but would have rather of had queen and double or a sofa bed. The room was OK, the desk chair was worn as well as wallpaper in bathroom. Our real complaint was the fan on the AC was very noisey. Sure wish they had included a free breakfast or at least free coffee in the lobby. That would have been nice. We were meeting family at the water park, so it just made sense for us to stay there. July 24, 2014
Rated 1.0 out of 5.0 by New Beds Needed The water park was by far the best part of the experience even though it seems that it has been a while since it has been deep cleaned. The beds in this hotel are horrendous they are hard and squeak with every movement, like sleeping on a metal box spring with a sheet. the sheets were not even on the bed was not even made right and had to be remade. We will never stay here again and that is unfortunate I am usually comfortable staying at a holiday inn. July 24, 2014
Rated 2.0 out of 5.0 by Water Park great - Food poor The Water Park was great! Unfortunately, the menu and the food delivered did not match the menu descriptions. The food itself was poor quality- thank goodness it was free for the kids. The phone in the room did not work. July 24, 2014
Rated 3.0 out of 5.0 by Fun Weekend Waterpark was fun, water quality could have been better. Arcade was in poor repair, Staff was accommodating. Room was average. Included hot Breakfast was enjoyable, Overall value was average. July 22, 2014
Rated 2.0 out of 5.0 by Poor service, uncomfortable bed and noisy Our room was around the corner and way down the hall from the elevator, yet we could still hear the elevator. Children were allowed to run the halls and scream late at night and early in the morning. The bed was the most uncomfortable bed we've ever slept on and a few times housekeeping didn't leave enough towels or wash cloths or empty our trash. The room also didn't have drawers for us to unpack and put clothes away. July 22, 2014
Rated 2.0 out of 5.0 by Not Happy Thought this would be a great place to take the family because of the water park. The kids did have a good time but I was disappointed in the beds and cleanliness. I did not realize pets were allowed so I was bothered with barking dogs while trying to sleep. Will not stay again. July 18, 2014
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