Rated 3.1 out of 5 by 237
Rated 3.0 out of 5.0 by Ted18 air didnt work, no microwave
The room was hot and muggy when we arrived. tried to turn the air on, never worked blower motor fan stuck on all night and day and was very loud. couldnt hear tv. maint guy came once tried to fix, said it was fixed , still blew hot air all night and loud as could be. Told front desk i wanted to switch rooms they said come back after the game like they didnt care.
They told me when booked the room there was a microwave and a fridge in the room, got there no microwave just a fridge. Stayed there before very unhappy this time.
December 5, 2013
Rated 1.0 out of 5.0 by mjhall Chiefs vs Broncos
We stayed here on the recommendation of a friend who stays here with his family quite often after attending Royals baseball games. The proximity to the stadiums and the fact that it was full service with a bar and restaurant made it seem ideal.
We arrived about an hour and one-half after the Broncos/Chiefs game ended. We were checked in, in a timely and efficient manner. When we attempted to go to dinner we were told it was a 2 hour wait! There were plenty of empty tables but apparently there was a staff shortage. The person who took our name down for the dining room waiting list seemed confused and she was writing down names on small slips of paper that she shuffled around. There were a number of people on the waiting list who were becoming hostile as they had waited far longer than they were initially told their wait would be. The bar area was packed and it was futile to attempt top get a drink at the bar and there was no wait service in the bar area. As we had no faith in even getting into the dining room within 2 hours we even tried room service and they said it was a 2 and 1/2 hour wait maybe! Clearly they were not staffed properly for the football game crowd and I don't know understand they wouldn't be!!
December 5, 2013
Rated 5.0 out of 5.0 by Chiefs1658 KC Trip
The main reason for staying at the Kansas City SE - Waterpark was the proximity to Arrowhead. But I found the entire staff to be very helpful, friendly and showed a genuine concern for our satisfaction. The restaurant staff was super. Our room was clean, and quiet. It was a great value and I would certainly stay there again as well as recommend it to others. Thank you for making my stay a comfortable and enjoyable one!
November 30, 2013
Rated 5.0 out of 5.0 by AshFe Glad We Upgraded
We are normally Motel 6 type people who want to save money on the accomodations so we can spend it elsewhere. But this past weekend we decided to splurge a little and book this Holiday Inn because it was co-located with the water park and also because it was so close to Arrowhead stadium (we were going to the game on Sunday). I booked online and got what I thought was a pretty good price. When we checked in the guy in front of us had no online reservations and was quoted a price $80 more than our. When he freaked they said it was because it was a game weekend. So yay online booking.
The room was beautiful. It was clean and had all those great little ammenities that motels don't have. AND we had a great view of the stadium. My only complaint about the room was that the pillows were no good for me. They were way to fluffy making my neck uncomfortable and I spent the first night tossing and turning. The second night I called down to the desk and asked if they could find me the flattest pillow possible and one was at my door in less than five minutes! I had a much better sleeping experience the second night.
I ordered room service one night and was told it would be 15-20 minutes. After 40 minutes I called since we were crunched for time and they said it would be right up. When the gal got ot the door she said that they misunderstood the room number. I wasn't too bothered by that since it was just human error. But the telephone in our room was super cheap and every time I picked it up the received button would stick and none of the programmed buttons worked. So I just had to press 0 and asked to be directed to where I needed.
But really these were just minor issues. And the experience was great. The water park was super fun and very affordable compared to Wolfslodge on the other side of the city.
November 28, 2013
Rated 5.0 out of 5.0 by Stacy1 Fun in KC
Originally my family & I had planned to only stay at this hotel 1 night after seeing the less than stellar comments on this property. We enjoyed the hotel, waterpark, & restaurant so much that we cancelled our reservations at another hotel to stay a 2nd night here. Service & all our meals were awesome! Thanks Holiday Inn!
November 19, 2013
Rated 5.0 out of 5.0 by rmallan clean room and very comfortable bed
I really liked the fact our room smelt and looked clean. Nice comfortable beds, I will continue to use and would recommend to friends.
November 13, 2013
Rated 5.0 out of 5.0 Excellent customer service
We had to come to Kansas City for 14 different doctor appointments for our son Chace. We were very emotion and stressed out about all of our son's medical issues. When we got to the hotel they upgraded us to a beautiful suite, made a special little sign over my son's bed that read "Chace's bed" in orange and blue colors, they stocked the room with goodies, opened the indoor water park for my son even though it was supposed to be closed that day, gave my son some water park toys and EVERY SINGLE PERSON there treated us like family. They always asked how Chace's appointments were going, they were very helpful with directions, the food was excellent and all the staff was always so polite. I could keep going on and on. :) I have never had such wonderful customer service. They made a stressful situation so much better. Every employee there deserves a pat on the back or a raise!!! Thank you again Paula, Ryan, the life guards and HOLIDAY INN COCO KEYS staff for everything. :)
November 9, 2013
Rated 5.0 out of 5.0 Amaizing!
We took our kids here since we were in town to go to Legoland, everything was PERFECT, it was a great place to take the kids, I have been recommending this hotel to everyone!!! We will be back, just for the hotel!
November 7, 2013