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Rated 3.1 out of 5 by 426 reviewers.
Rated 2.0 out of 5.0 by Really disappointing I was obviously placed in an "overflow" room, which was disappointing since I booked in advance and am an ihg member. The room was downstairs away from the main lodging area. The hallway was dirty at check in with a garbage bag, dirty glassware, and trash littering the hall. The dirty glassware and trash bag were still there at 10 pm. The trash bag was still there in the morning. The clock in the room wouldn't set. The ice bucket was cracked and leaked. A light was out in the already dark bathroom. The air conditioner never cooled the room. The soda machine on the floor didn't work. I stay in motels at least a dozen times a year. I have never experienced a Holiday Inn brand property like this one. It makes me move the brand down my list when looking for a place to stay in the future. August 29, 2014
Rated 3.0 out of 5.0 by needs work desk clerk was very rude and short.. not good signage- hard to get around. no information in the room about times, offerings of the hotel. busy hotel and only 2 of 3 elevators working. the caseys restaurant was good food- not much variety and poorly photocopied menus!!! very cheesey. dirty and needed cleaned badly. the restroom in lobby was a disgrace!!!! no soap, broken parts of soap dispencer sat there for 2 days, 3 stall- no toilet paper in any for 2 days. in the Coco Keys part....the bathroom was a disaster!!!!stunk terrible! towels all over the place, no paper towels in holder but dirty towels and toilet paper all over, trash over flowing!!! filthy!!!! in the pool area- wet towels all over, barely any dry to use. prices very high for food and drinks in that area. lazy river had lots of trash stuck in the vents along the way as you floated around. had alot of potential in the hotel but needs lots of TLC August 29, 2014
Rated 3.0 out of 5.0 by Comfortable value It was a nice hotel with reasonable prices close to the baseball stadium. Small issues only with telephone and missing coffee cups for the room. Don't expect luxury but definitely acceptable. August 29, 2014
Rated 1.0 out of 5.0 by HORRIBLE EXPERIANCE We stayed at this hotel with a wedding party who had a block of rooms since the NFL schedule came out. We had reservations "lost"/cancelled the day before and the day of the wedding. the management staff was rude (however the front desk ladies were great) and the rooms were not up to par. My room for the night smelled like death and I was told had an air purifier in it all day (clearly it did not work). The carpet was wet and there was so much moisture in the air our beds felt wet. we were told the hotel was booked and no other rooms were available. this is all at 11:30PM! The suite we visited was not worth the amount you pay each night as there were stains on the furniture and broken outlets in the rooms. This is just a couple of the problems we had throughout the weekend. August 28, 2014
Rated 5.0 out of 5.0 by Friendly staff Everyone at the hotel was very friendly, helpful, and accomodating. We had a great experience. I can't remember staying at a hotel with such friendly staff. Would recommend staying here to anyone. August 28, 2014
Rated 5.0 out of 5.0 by Great Experience Based upon other guest online reviews my initial expectations were fairly low. However, my experience was excellent. The room was clean, the lines were short , the staff was very friendly and efficient and the shuttle to the game was the icing on the cake. I was very happy with our weekend stay and the overall experience. Other than the Chiefs stinking the weekend was great. August 28, 2014
Rated 5.0 out of 5.0 by Great stay always What a great staff!!!! I stay here for the CHIEFS games every year. It's nice to know that they remember me and my family. They go the extra mile ever time I stay A++++ August 27, 2014
Rated 5.0 out of 5.0 by Excellent Location for Pro Football or Pro Baseball games in KC!!! My family and I stayed at this hotel during the Vikings vs Chiefs preseason football game. This is a great location for either games at Arrowhead Stadium or the KC Royals stadium. This is a family friendly hotel and has many amenities for their guests. The hotel provided to and from shuttle services to the game free of charge. This was a great perk, expecially since we had children with us. We did not pay extra to utilize the CoCo Keys water park, however, the hotel has an additional indoor and outdoor pool free of charge for guests. We did swim in the indoor pool which was clean, and the water was well heated. The hotel also had a pretty decent arcade for kids that offered games such as skeeball, a wide variety of video games, air hockey, etc. Here kids can play games to win tickets for prizes. A nice addition for people traveling with children, who want to pass some time. The food at the hotel's bar/grill restaurant was reasonably priced and good quality. The draft beer at the bar was way overpriced, but likely to keep sports fans from getting hammered for the games. The room was clean and comfortable. Nothing fancy, but a nice room with comfortable beds. We had two beds in the room. The beds were a little small, but comfortable. The breakfast buffet is very good. It runs about $15.99 per person, so not cheap by any means, but it had a good variety of food, and everything tasted well. You can probably do a little better budgetwise by booking a hotel further from the stadiums, but if you take into account the cost to park at the stadiums, plus fighting traffic etc. it is probably a wash moneywise. I would definitely recommend staying at this hotel. August 27, 2014
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