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Rated 3.3 out of 5 by 583 reviewers.
Rated 3.0 out of 5.0 Waterpark-CoCo Key We stayed at Holiday Inn for the purpose of enjoying the Waterpark with our two daughters. Beside the parking be horrible, with this park being open to the public, it was SO crowded, it was very difficult to enjoy any of the park, let alone find any place to sit. Not enough lighting, too dark. There were absolutely no towels for use, any time we asked for them. The staff in the Waterpark were not friendly. The place was a mess. The temperature was not a warm 85 degrees as advertised, more like 69 degrees. I will not recommend this place to anyone I like. VERY disappointed with this Waterpark March 5, 2015
Rated 4.0 out of 5.0 by Busy but fun I had a quick check in and went to my room. The room I was given smelled poorly and the front desk manager went to the room with me, agreed and they gave me another room. Great staff in the water park, but need to keep the kids out of the adult pool. Very frustrating with kids in the hot tub. Breakfast was good, prices were good and overall a very good stay. I compliment the staff and management on a great hotel experience. March 4, 2015
Rated 3.0 out of 5.0 by Ok stay The staff at the front desk where very nice, all smiles and polite. The room was not too good. Room 712, Mattress springs broken, shower current torn, wifi VERY VERY VERY slow. Limited tv channels (not many kids options), and that remote was worst I've ever used, slow and tv does not respond to it most of the time. The hotel is OLD, and it really needs updating. March 4, 2015
Rated 2.0 out of 5.0 by poorly managed This hotel has steadily declined the last four years. Hotel is filthy and in disrepair. The staff is incompetent and the HVAC was out in two of the five rooms we rented. Stains in the sheets. We use to love this hotel when it wasnt a Holiday Inn. The only decent employee who truly gets what customer service is ran the coffee shop. I am in management and have never seen a more poorly run hotel. Truly a shame. March 4, 2015
Rated 2.0 out of 5.0 by Holiday Inn & CoCo Keys WaterPark Despite having a special rate and a birthday party booked at the water park, the staff would not let us check in early or at least reserve us a room near our family. Over half of our party, 4 rooms including the people that booked the party had to move rooms either for lack of heat or room cleanliness. Our rooms were supposed to be at a special rate, which I did not receive, despite the booking agent having put a note with the reservation. My credit card statement also shows a different amount than the folio I received, which now means that I have to call to try and get everything corrected during working hours. Kids enjoyed the water park but it did seem that water was a bit cold at first but was fine as long as you weren't out of the water a long time. I would recommend the water park but not staying at the hotel. March 3, 2015
Rated 5.0 out of 5.0 by Comfortable rooms The Holiday Inn Water park in KC offers convenient location for my work and has the most comfortable beds. March 3, 2015
Rated 5.0 out of 5.0 by Clean hotel Very clean lobby, staff was friendly and helpful, and the room was in perfect condition. March 3, 2015
Rated 5.0 out of 5.0 by Great Place to stay Wish I had stayed during the summer so that I could check out the water park...other than that, the stay was great. March 1, 2015
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