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Rated 3.1 out of 5 by 454 reviewers.
Rated 4.0 out of 5.0 by Relaxing atmosphere Although we had a change of venue when we arrived, everything turned out ok. We had booked a room with 2 queen beds. There was an earlier problem and they had to shampoo the carpet. They offered us 2 adjoining rooms with king beds which also gave us an extra bath. The only issue I had was the shower curtain didn't want to stay closed unless you carefully lifted the edge up over a bump on the curtain rod. We didn't have a fridge so I called and requested one. It was delivered within about 30 minutes. Oops! I do remember the parking problem. We had to park in the back. It seems that since they have opened CoCo Keys to the public not staying at the hotel, there isn't enough space to handle the overflow of customers. September 4, 2013
Rated 1.0 out of 5.0 by Service Informed that shuttle would pick us up after Chiefs game but no where to be found! Guess I should have asked for specifics. Compensated us with discounted room charges and free breakfast buffett. It was far from average. The servers and wait staff were great however....but food was marginal. Something backed up in our bath tub and there was brown sediment in our tub. September 4, 2013
Rated 3.0 out of 5.0 by Hotel Service was Great...Waterpark was poor We thought as a family that this hotel was clean and the staff was great. They even let us check in early. The waterpark had horrible service, nobody smiled or acted like they enjoyed their job. We were there 2 days, and my son was only able to do the big slide once because of lack of blow up tubes that were needed for the rides. Very disappointed and a waste of time and money. September 4, 2013
Rated 2.0 out of 5.0 by ISSUES EACH TIME WE USE THIS HOTEL 1st time elevators have all worked. 1st time you had bar open with enough help after Chiefs game. Our room had a ceiling that had leaked . See pictures. For the room cost we should have a better maintained room. No room cleaning service the 2nd day so had to call for towels ,etc. Had us by a suite that had a party going on so had Children in hallways making noise both days and evenings. Sodas in machine on our floor 15 where outdated. So had to go to front to get them replaced. Internet in Business area wouldnt work and every time before we have stayed there it has been messed up. TV wouldnt work and had to call to get it reprogrammed. It seems you cater to the water park and the maintenance of the building is suffering. September 3, 2013
Rated 2.0 out of 5.0 by Dissapointing My wife and I travel once a month to the KC area to shop and go to a club we like.We brought our daughter with us this time and booked this hotel so she would have something to do.The elevators smelled musty and dirty.The whole place seemed very dusty as well. When I arrived they could not find my reservation packet. I travel a lot on buisness and use this brand.My daughter said that the waterpark was too expensive and not worth the value. We also missed the free breakfast that was not offered.Westport will have my buisness from now on. September 3, 2013
Rated 5.0 out of 5.0 by Get away weekend What a great family get away! The room was above average and we had excellent customer service. A big thank-you for making this one of the best weekends ever for our family. September 3, 2013
Rated 4.0 out of 5.0 by Nice Place The service was always excellent, both at the front desk, the lounge & restaurant as well as the reunion I attended there. My room was comfortable and well kept. The only negative thing I could say was the breakfast buffet was very disappointing. There were not very many choices. The scrambled eggs were cold and runny. What the cereal bin labeled as Cheerios was definitely a cheap substitute and not the real thing. However, despite this one thing I would stay there again. August 29, 2013
Rated 4.0 out of 5.0 by Staff was Great! I've stayed at this property twice in two years and enjoyed my stay both times especially in relation to the staff. The staff in the bar and restaurant were wonderful to my group - the Mule Barn Reunion gang. We kept them busy both Friday and Saturday nights, but they kept up with us and added to the evening's enjoyment. My only compliant (and it was dealt with) was that the bathroom in my room smelled of mildew and wasn't as clean as it should have been. I addressed it with the housekeeping staff and they changed out my shower curtain which solved the smell problem. Cleanliness of the room was fine, but the toilet has some tissue in it when I first opened the lid. Not good, but not worth staying away either. Big kudos to the staff. August 29, 2013
Rated 4.0 out of 5.0 by Outstanding service! The people really went above and beyond to be friendly and ensure we had an enjoyable stay! The few drawbacks, including poor Internet service, a business center that needs updating, and lighting problems, were made up for by the staff, who fixed problems and found workarounds promptly. Would definitely stay again just for the simple joy of receiving such excellent customer service! August 29, 2013
Rated 4.0 out of 5.0 by Great service The customer service was fantastic and really made our stay. The hotel is very nice, great decor, clean and family friendly. The rooms were nice, but bedding lumpy and the air was excessively noisy. August 28, 2013
Rated 4.0 out of 5.0 by Terrific employees and nice hotel My husband and I stayed at the Holiday Inn Co Co Key this past weekend for a college reunion that I was attending. The employees were great from the moment that I checked in. My college group was in the lounge and the servers went out of their way to make sure we felt at home. Even after the lounge closed, we were invited to hang out in the lobby and continue our visit. Our room was lovely with the exception of the air conditioning which was rather loud. We had a view of the two stadiums and had I been in the room would have been able to see the wonderful fireworks after the Royals game was over. Saturday we had a banquet in one of the ballrooms and the food and the set up were wonderful. Again we were able to mill around and visit and never felt rushed. We moved back into the lounge area and from there into the lobby again and had a wonderful time sharing company. The employees were again very accommodating. Saturday night the staff asked if we would all be attending breakfast together and said that they would set aside a private area for us to eat so we could visit and then be on our way. Sunday morning when we approached the hostess stand, she said right this way Mule Barn people and led us right in to be seated and fed. You really have a wonderful group of employees working there - they have been super accommodating to our planning members since the moment we chose the hotel and they helped in creating a very memorable reunion for us. August 28, 2013
Rated 2.0 out of 5.0 by Poor Service Staff was not knowledgeable at all. Experienced some very rude staff members. Otherwise the place was clean. August 28, 2013
Rated 1.0 out of 5.0 by Never Again - Blood Stained Sheets The hotel was booked with an Japanese Anime convention and there were lots on folks on property who were not guests, the parking lot was a joke, and the front desk told me to wait until 9:00 pm to move my car to another location closer to the front. One of the 3 elevators was not working and the wait was too long and the lobby was very crowded. Also, I could never get a wifi connection. But the true issue was the dirty bed and bloodstained sheets and mattress. I pulled back my bed cover only to discover dried blood on the sheets and mattress. The bed had no mattress cover and under the covers I found a piece of silver foil which looked like it came from a medicine tube or something. When I called to report the issue, housekeeping sent up two men, who promptly put the clean linen on the room floor! When I complained to the men about putting clean items on a floor, they left with no explanation. Finally two very helpful young men, Matt and Luke came up to change the linen. I went to the front desk to discuss the room condition and I received a $50 credit on the bill. Needless to say, I would not recommend this location to anyone. The employees did mention they were on the 'low end' of the hotel chain and they had a new general manager who was working to get the property back up to par. Matt and Luke were great, but overall, this was one of the worst experiences I've had staying at a hotel. I will never stay here again. I've attached photos of the bed linens. August 26, 2013
Rated 1.0 out of 5.0 by ANIME CONVENTION! UGGGGGG I brought my wife and two kids to the water park to have a relaxing weekend and fun. Instead, I arrived had to drive through hundreds of people in the parking lot dressed for an Anime Convention. I drove for a long time looking for a place to park. Had to walk a long way to get back around to the front of the building where the lobby was with our bags. Lobby was also full of the convention participants. Elevators were almost non exsistent. Would stop at 2nd floor and go back up. We finally caught one and made it to our room. It was hot. I turned up the air and we went for a swim. Found out the tickets I purchased on Priceline did not include the water park. Had to cough up another $40 a day to use the water park. Water in park was murky. We got back to our room and it was still hot. Cooled down about 2 in the morning. Beds were not comfortable. Back was sore the next day. We do not plan to return anytime soon. August 22, 2013
Rated 5.0 out of 5.0 by Nice family place This is a really nice place for you to take your family for the weekend, with the built in water park, nice rooms, good food, you don't even have to leave the hotel. The staff are very nice and accomidating and treat everyone with a real feeling of friendliness. Just want to say thank you for making our stay perfect!! August 21, 2013
Rated 5.0 out of 5.0 by Staff 2nd to none. I met 8 of the Staff from front desk to janitorial, to servers etc. They all said in one way or another "Thank you for staying at our hotel".. The front desk was very informative about the surrounding area. The bartender was helpful in telling me about the Harley Davidson factory tours, which I wouldn't have done if she wouldn't have told me about it. I stayed at several Holiday Inn's on my recent motorcycle vacation and this one is probably the best one. They even shuttled me to the KC Royals baseball game and back. What a crew they have working here. August 21, 2013
Rated 1.0 out of 5.0 by thin walls plus poor window coverage equal poor sleep Our room was right next to the elevator and the walls must have been paper thin for every time the elevator dinged we heard it; Every time people collected at the elevators we heard their conversation and laughter. This went on late into the night and started up early the next morning. Also in the morning if we had been able to sleep thru the noise, we may not have been able to sleep thru the bright sunlight streaming in around the poorly fitted shades. August 20, 2013
Rated 1.0 out of 5.0 by BAD EXPERIENCE I've stayed at yhis hotel for 30 years for chiefs and royals and have never been treaTED SO BADLY. i,M A PRIORITY CLUB MEMBER AND i WOULD THINK THAT THE HOTEL COULD GIVE SOME OF THE NICER ROOMS TO PRIORITY CLUB MEMBERS. i WAS TOLD TO BE OUT AT NOON INSTEAD OF 1 OR 2 PM. THE HOTEL WAS CRAZY WITH ALL KINDS OF CRAZY GROUPS STAYING THERE. I,M LOOKING FOR ANOTHER HOTEL CURRENTLY. THAT TREATS VALUES LONGEVITY MEMBERS WITH MORE RESPECT AND CARING SERVICE. August 20, 2013
Rated 1.0 out of 5.0 by Yuck! This was a $250 a night room!! The air conditioning did not work in our room. The bed linen was disgusting! There were dried blood stains and who knows what else! Gross! The night manager adjusted my bill, but only because they were sold out with no other rooms he could move us to. The breakfast buffet which was given to us free was the only good thing about this place. Our waiter was very sweet August 20, 2013
Rated 4.0 out of 5.0 by Fun Night We stayed here for the Chiefs game. We had two rooms. The lady at the Front Desk made sure to get us adjoining rooms. She was awesome! The bar after the game was filled with good service and fun people. We didn't do the waterpark as we have in the past. But, it is always fun. August 20, 2013
Rated 1.0 out of 5.0 by VERY Disappointing We and another couple reserved rooms at this Holiday Inn for the night of Aug. 10, 2013. We like to stay at this hotel when we attend Royals games because of the proximity to Kaufman Stadium. We have noticed that the last few times we have stayed here our experiences have gotten progressively worse. We arrived at approximately 3:30 p.m., after the check-in time to find the parking lot completely full and the lobby full of over 100 very annoyed people waiting. After finally reaching the front desk we were told that our rooms would not be ready for 1-2 hrs.! Meanwhile, my husband cruised the lot for 45 minutes trying to find a parking place. With no other alternative, we all eventually had to change clothes in the lobby restrooms! Not trusting the hotel with our bags, we put them back in the car and went to the game. We returned after the game about 10:30 p.m. and our rooms were ready. This hotel books huge conferences/conventions that it does not have the parking and rooms to accommodate. Local users of the water park also take up a huge amount of parking leaving hotel guests who have driven miles to get there no place to park. The staff was not at all helpful but only could respond with "Sorry." A discount or no charge at all would have been more appropriate considering the inconvenience they caused many people. In the past we have always recommended this hotel to people going to KC for Royals games. NO MORE! We were embarrassed that we had subjected our friends to this type of service. In spite of the convenience of being near to Kaufman Stadium we will no longer be staying at this Holiday Inn. August 20, 2013
Rated 2.0 out of 5.0 by What a mess Chexk in procedure was the worst in almost 40 years of travel.. I was not greeted as a Platium Elite member. When I asked for the platium line the clerk told me to go to the end of another line, the other line was not Platiunm either. It was an absolute mess in the check in area, so many people were waitng for rooms at 4 PM it was impossible to walk through the lobby. Rooms were not availble for most folks and some had waited more than an hour. Don.t give me the excuse the hotel was super busy, plan and staff for it. This is the seond year in a year this has happened and it will be last visit we make due to the absolute inepness of the of hotels check inn procedures. I have been a Platium guest since 1990 foks and this one is the worst yet. The bar manager was great great, as were the bartenders and waitresses.. August 19, 2013
Rated 1.0 out of 5.0 by Not happy at all about our stay! I found out at the time of check in that the water park had closed the day before. We made this trip to KC to go to waterpark and relax. We decided to stay since we had made the trip. Could not tell the kids we were going home! The beds made a lot of noise every time you sat on them. It was so loud it would wake some one up when you got up during the night. There were no carts available to take luggage upstairs. Had to make 5 trips to parking lot. Hot tub had so many chemicals in water--it burned the skin. Neighbors next door to us partied all night. We asked clerk to talk to them but that did not help. Finally my daughter went next door at 5:00am and told them to quiet down. None of us got any sleep. Will not be back. There are other opportunities we would rather pursue. August 19, 2013
Rated 3.0 out of 5.0 by Handy for sporting events This is the second time that we have stayed at this hotel for a baseball weekend in Kansas City. Both times it has been excessively noisy in the halls and next door. There was a event going on off of the lobby on Saturday we left first thing in the morning when we returned we couldn't park. It took 30 minutes riding around the parking lot to finally get a parking space which wasn't even close to an entrance. The elevator was quite a wait even with three. Close to the stadium but if your looking for more you may be disappointed. August 19, 2013
Rated 5.0 out of 5.0 by Great Time Anyone heading to the sports complex in Kansas City for a Royals or a Chiefs game should stay here , no questions asked. Very close to both stadiums , transportation provided. Great location to relax and unwind. August 19, 2013
Rated 1.0 out of 5.0 by Over Rated and BIG disappointment Me and my wife stayed at this hotel while on vacation to watch the Royals and Red Sox. When we arrived we notice there was ZERO Parking. Looks like this hotel didnt enforce non guest parking there...so after 25mins circling the parking lot...we had to park on the grass. Took 30mins to check in, and @ 5pm they still didnt have my room ready. Poor service,room was very basic, and the shampoo, lotion ect wasnt even changed from the last guest?! So long story short this hotel was a big disappointment :( August 18, 2013
Rated 4.0 out of 5.0 by parking and room We were very disappointed in the parking and room on an evening that there was a ball game and the hotel had some big meeting there. We had to walk around a lot of people and tables to get to our room and parking was a real problem. August 17, 2013
Rated 2.0 out of 5.0 by Location and waterpark are the only reasons to go It's right next to Arrowhead and Kauffman and they run shuttles so that was great. There's a CoCo Keys if you want a water park for kids, but we didn't go so I can't rate that. The beds are hard, the shower weak, and their breakfast buffet is terrible and you aren't told you're going to be charged at all, and when are charged, it's $15 per person for terrible food. August 16, 2013
Rated 1.0 out of 5.0 by Overcrowded waterpark and finally got to check in at 9:30pm This was a pretty awful experience with this hotel. The Coco Keys waterpark experience would have been great except that basically the community around the hotel uses it as their neighborhood pool. The prices for day passes and annual passes are so low, why wouldn't you? This creates an issue when a very large hotel is sold out and part of the hotel rates/package is passes to the CocoKeys Waterpark! Basically you couldn't even move in the water and you needed ear plugs to maintain your sanity. This brings me to trying to check in. We had called the day before to inquire when we might be able to check in knowing sometimes it is later than they say, but this was beyond reasonable. We were told we could check in by 3pm. Then at 3pm we were told 4pm and at 5pm we needed to get to the Royals game which is what we were in town for. So, after an exhaustive stint at trying to manage the coco keys experience we now had ourselves and our two children to get ready for a ball game and no hotel room. The bathrooms were so dirty that we had to change our clothes and basically get ready for the game in our car. We were finally able to check in at 9:30pm and when we got to our room it was disappointment again. The bed linens were old and looked filthy. The room was humid, musty and seemed like every table and desk had sticky spots everywhere you touched. To top it off, the rooms toilet was plugged up and was not fixed despite several maintenance workers trying. Still couldn't use it by the time we gladly checked out of this hotel. I would not recommend this hotel. August 16, 2013
Rated 5.0 out of 5.0 by Absolutely Phenomenal Service, Rooms & Amentities Our family had the MOST wonderful experience last week at this hotel. We have never experienced such great service and as polite and attententive of staff as we did when we stayed at this Holiday Inn and at the Coco Keys waterpark. The really fun part was watching the hotal and waterpark staff smile, engage and help all the guests; the staff was truly genuine. We ate both dinner as well as breakfast in the hotel restaurant. Service and food was excellent! Our kids completely enjoyed themselves at Coco Keys and the indoor arcade. Staff and service at both amenities were outstanding! Only complaint is that we could not stay longer! Thanks to all the great staff for making our stay absolutely phenomenal! August 15, 2013
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