Rated 3.2 out of 5 by 606
Rated 5.0 out of 5.0 by LeatherCy Losing an Old Friend
Learned on this visit that the hotel will be an Adams Mark April 6th. Very disappointed. I'll miss the 15th floor suites, shuttle to Royals games,Tessi the bartender, Candace and the girls at the front desk and others. With no Priority Club points I'll be staying at the Holiday Inn Express in Independence when on business in this area now.
March 26, 2015
Rated 3.0 out of 5.0 by Nell77 Suprised by the traffic and filth
Upon arrival we couldn't check in till 4:00 pm, and decided to stop at the restaurant for lunch. The food was great. A man approachedus and said his name was Steve, sales manager. He was friendly and polite and asked if there was anything he could do to make our experience great. We took our chances and asked for an early check in because the kids were tired from traveling.(even though the rude lady at the front desk told us no way) Steve came back within miniutes with a room key for us and for our friends on the way! He went above and beyond! When we headed up to the 8 th floor we saw that the hallways were trashed, but excused it because we were early, and thought it hadn't gotten done yet. Our room was clean, but the a/c didn't work and there was no toilet tissue. The halls NEVER got vacuumed, and remained dirty with sand and debri.. The water park was open to the public which was unfortunate for the guests because it was SO packed I couldn't keep track of my kids. My over all review was that it was dirty and overbooked. There were cigarettes and beer bottles out front at the entrance as well as trash cans overflowing with trash. I am a smoker, but still feel there should be a designated smoking area AWAY from the main entrance. I would recommend more staff like Steve. Not because of the early check in, but he was ready to accommodate us in any way. Also Mimi at the restaurant was quite nice. The Buffett was impeccable! Best we ever had, yet it did mot make up for the filth. We were very disappointed, and most likely willnotbeback. Hopefully Steve can whip the cleaning staff into shape, and turn things around. You need more people like him.. Professional go getters who care..
March 26, 2015
Rated 1.0 out of 5.0 by ikejr23 Very Disappointing
My family and my wife's extended family stayed at this hotel so we would have easy access to the waterpark. We asked for our rooms (3) to be next to each other, or at least on the same floor when we booked. This was not done. Our room was dirty when we arrived. It was cleaned after we made a call. We turned on the air conditioning and plugged in the refrigerator and then left. Four hours later, the room was still hot and the fridge wasn't cold. We called about that and left to eat. Upon returning with our leftover food, neither the fridge nor the room was cool. I called again for maintenance. I have a four year old and a 1 year old. The AC guy showed up at 9:30 (well past bedtime!) and proceeded to work on the room. He said it would start working better. It did not. My son tossed and turned all night long because it was hot and muggy in the room. Therefore, my wife and I didn't sleep much either. Fridge guy never showed up, so our expensive leftovers were ruined as was our milk for our son. I attempted to contact the hotel manager, got his voicemail, and received no return call. I used a large amount of rewards points for this room. I do not feel very rewarded. If we attend the waterpark again, I doubt we will stay in this hotel. We will probably stay somewhere else and drive over.
March 25, 2015