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Rated 4.1 out of 5 by 128 reviewers.
Rated 1.0 out of 5.0 by Not acceptable We checked out Sunday at 7.30. I have sent a complaint to HI guest relations. September 3, 2014
Rated 2.0 out of 5.0 by A maze of rooms Overall a bad experience. Rooms in a maze of corridors and all staff rude and unhelpful except the Duty manager who was doing the jobs the staff seemed incapable of. Beware cleaning persons using the lifts and barging guests out of the way!! Staff at breakfast non existant except for a person on the door taking room numbers. September 3, 2014
Rated 4.0 out of 5.0 by maintaining usual standards This was my 5th visit to the Holiday Inn in Kenilworth since 2007. The rooms are comfortable and a good size, and the reception staff are polite yet friendly. The breakfast is perfectly adequate and the bar pricing is not unreasonable. The hotel is well located within Kenilworth and within good reach of public transport links. September 3, 2014
Rated 4.0 out of 5.0 by Good accommodation and service. The accommodation was a good standard.The staff were helpful and friendly. September 1, 2014
Rated 5.0 out of 5.0 by Comfortable bed, good service Had a great nights sleep, mattress lovely and choice of soft or firm pillows was a nice touch. Mind you we were upgraded to an executive room so not sure if the standard rooms are as good. Breakfast, great choice and plenty of it, staff at reception friendly August 28, 2014
Rated 4.0 out of 5.0 by Accommodation great- Breakfast poor. Our room was very clean and the children benefitted from being in a real bed, instead of put me ups. The room was very clean and the bathroom super. Aircon worked well, although the bedroom lighting was not great the bathroom was very well lit. Really impressed that the room was serviced before night two. Hotel staff were very pleasant. Our only issue was gone off food at breakfast, which we did raise with restaurant staff, but they were indifferent, luckily Starbucks was at hand! We would stay again, but not book breakfast. We would also avoid booking on the weekend of the Horse Fair- late July, which everyone keeps quiet about!!!! August 27, 2014
Rated 1.0 out of 5.0 by Appalling Experience In a sentence, Do No Stay here! From Reception service to car parking, this has got to be the worst stay in the IHG brand l have stayed in the past 4 Years. l spend Approx 40 Weeks of the year in the IHG branded hotels normally on a M-F basis so l think it fair that l have well above average experience in gauging their levels of service. This fell well below the basic standards! August 24, 2014
Rated 4.0 out of 5.0 by Good value business hotel Hotel is above usual HI standard and Matt at reception is very helpful and made the difference in improving rating for hotel. August 23, 2014
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