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Rated 4.1 out of 5 by 156 reviewers.
Rated 3.0 out of 5.0 by Good Hotel Needs improving This is a hotel based in Kenilworth and i use it as a standby hotel as i frequently cannot get into Stratford upon avon which is more convenient .I am afraid i am getting more fustrated with this hotel as once you could get an upgrade(Platinum member ) quite often but now they always say they are fully booked .The room (standard double ) was ok but was at back overlooking goods In i think , as all evening you had a steady knock knock knock on wall from a lift or motor of some kind thankfully it stopped overnight .The air conditioning problems in hotel seem to be fixed ,for my room at least . I decided to eat in restaurant both nights as room service menu very limited but am now regretting that decision .On first night i had the steak and asked for vine tomatoes (came with steak ) not to be roasted, they were and sent them back, waitress brought them back and said they had not, but then more experienced waitress looked at them after me commenting further and took them back and got cold tomatoes which i wanted (Roasted tomatoes give me indigestion ) .On the 2nd night had chicken and all seemed ok ,On both nights service was extremely slow, (cold starter took 20 minutes) even though there were max of 4 or 5 tables occupied , would not like to be there on a busy night . Wireless wifi was intermittent for my room and the log on page did not pick up all the time .My last comment is about parking it is limited and extremely tight,if you get there after about 6.30 forget it , but found out on last stay if full they have an overflow Car park but thankfully didnt have to use it . On a plus note reception staff were efficient and friendly .Just one thing where does it say in waitress handbook they have to tag "ENJOY" onto everyrhing November 17, 2014
Rated 5.0 out of 5.0 by Great Service from attentive staff The hotel does what you need from a business hotel. Efficient check in from friendly staff, clean rooms, good wireless internet, parking, and good breakfast. November 16, 2014
Rated 5.0 out of 5.0 by Staff very friendly/comfy beds/good location The staff were brilliant. Probably the best that I have experienced at a hotel before. As we were new to the area they were quick to give me directions to places I needed to go, and to call me taxi's. The beds were so comfy! The fact that there was two options to have either a soft or firm pillow blew my mind haha! I couldn't chose so just chucked them all on top of each other! Also I liked the location, me and a friend were off to a festival in Coventry that night so it was not too far to travel. And not to far from Birmingham which was the next stop on our road trip! November 12, 2014
Rated 4.0 out of 5.0 by Room Heating Etc The room's air con/ heating was not working properly, so the staff put in an electric room heater to help out. However the bathroom was still freezing. I also get the feeling the hotel is looking slightly down at heel, but the staff were fantastic. November 11, 2014
Rated 5.0 out of 5.0 by excellent hotel, quality maintained I have used this hotel previously and the quality has been maintained. There were one of two gripes however, the dinner menu was a little small and on one eveng there was nothing I liked. however there are lots of places in the area to eat. The hotel is first class with a very helpful and friendly staff November 9, 2014
Rated 5.0 out of 5.0 by recommended Good night's sleep. Clean and fairly modern room. Heating was good. food good. staff very professional. November 8, 2014
Rated 3.0 out of 5.0 by Return visit As usual the room and staff were great I have stayed on 4 occasions before and many times at Holiday Inns. Unfortunately the air con was extremely noisy and when I tried to telephone reception the reception button wasn't working. I had to get dressed and go downstairs. The duty manager was good and came back with me to switch everything off which meant the room was hot during the night. I hope they fix it before the next guest. November 6, 2014
Rated 4.0 out of 5.0 Good welcome, comfortable room, good service and vale for money. The internet booking was easy, even from abroad. The check-in was quick and efficient, by friendly and well presented staff. The room was clean, comfortable and good value for money. Breakfast self-service and was value for money, in a well appointed, clean dining room. For the price this was a good value stay. November 5, 2014
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