Rated 4.1 out of 5 by 133
Rated 5.0 out of 5.0 by GH63 Always worth a visit - a real gem!
I am almost reluctant to write a review for this hotel as it seems to become more and more popular making bookings harder to get especially during the week and I have stayed there several times this year
The staff are really friendly and helpful especially reception where a warm welcome is assured. Priority Club (oops IHG Rewards Club) members are always recognised and treated accordingly
I have had few problems with my many stays including a family trips as well as business
Rooms are clean and well maintained which is considerably better than most other hotels I have visited, Only the lack of extensive leisure facilities (i.e. a pool) prevents this from being one of the top hotels in the area. The hotel is well positioned for Kenilworth's High Street including its varied shops with nearby historic sites including the castle for those who like something different. The hotel's starbucks provides a separate resting place to relax after work or days out
Despite the many places to eat nearby, the hotel has a good restaurant with a variety of choices should you not wish to venture out - the new menu just released is well worth trying with many options to choose from. The friendly Restaurant staff provide excellent service and will always try to accommodate.
Without doubt ( and I have travelled to many IHG hotels) this is one of the best!
August 21, 2013
Rated 5.0 out of 5.0 by Sandriana28 Clean,comfortable and relaxing
I would recommend a stay in this Hotel as it is a place to relax. The staff are all very friendly and helpful. The rooms are clean and welcoming. The food is very reasonable. We would stay there again.
August 17, 2013
Rated 4.0 out of 5.0 by Borntobefree Lovely bedroom and excellent service
We arrived at the hotel early evening, could not get a parking space, they kindly directed us to another parking place, but coming back had to cross a main road with suitcase and 2 young children, not impressed.
The hotel itself is good and the staff pleasant and efficient, I thought the breakfast left a little to be desired quality wise, but, I would definitely stay there again if I was in the area.
August 13, 2013
Rated 4.0 out of 5.0 by Madmeg Comfort and convenience
Have visited before and again found the hotel comfortable. Location convenient for bowls at Leamington and for local restaurants.
August 6, 2013
Rated 4.0 out of 5.0 by Roneday adequate
Not easy to find the stairs for elevator phobics, Otherwise met our need for a specific location and a comfortable room.
August 2, 2013
Rated 4.0 out of 5.0 by Josie1967 Good Hotel shame about Reservations/Customer Service Dept
When provisionally booking spoke to very professional gentleman who took booking and confirmed price (2 rooms for 2 nights). I was advised to call back following day to confirm. Called back the following day to be informed booking only made for 1 night and if we wanted 2nd night the price would increase. I asked to speak to someone in Customer Services and was put through to a young sounding man who was utterly useless and who couldn't have cared less. Eventually I hung up as he was so unhelpful and his attitude was atrocious. Rang back later and spoke to another man who although he couldn't do anything as he didn't have the authority was very empathetic to our situation. He even contacted the Hotel Manager to see if he would help but he wasn't interested either and bascially didn't want to know!!!!! (How these people get their jobs I have no idea). I was advised to contact Head Office and make a formal complaint which I did and spoke to a very helpful lady who resolved my complaint within the hour.
That being said when we arrived at the Hotel to check in, the staff on Reception were extremely friendly and very professional. The room was small but very nice and clean, even had air con, a heated towel rail in the bathroom and free wi-fi. Breakfast was buffet style with plenty of choice of cereals, fruit and yogurt and hot food was actually hot which was frequently replenished when running low.
Hotel was very well decorated, clean and modern looking.
All in all it was a very pleasant stay despite original problems when booking and will stay there again.
July 23, 2013
Rated 1.0 out of 5.0 by Noele Continued failure to add points
Every time I stay here the staff fail to add the points to my account, in spite of asking
July 8, 2013
Rated 4.0 out of 5.0 by Pilbaratraveller Everything we needed for a one night stay
Needed a one night stay within easy distance of Birmingham airport at the end of a UK holiday. Easy to find at the end of the main street (although finding the way in to the car park was more of a challenge). Check in staff friendly and helpful, including a trainee. They were able to give us a late check as we had an evening flight.
Room was not particularly large but everything was there, spotlessly clean and in working order.
Our only meal experience was the full breakfast - plenty of choice and everything was fresh. Dining are fairly quiet, but we did arrive later than the normal business clientele would probably have done.
One very minor negative - the lifts were rather cramped and slow. Would definitely recommend and happy to stay again
July 8, 2013
Rated 4.0 out of 5.0 by returners Perfectly okay Business hotel
Good position - 8 mins drive to University of Warwick, or on easy bus route. Waitrose 5 mins walk away and lots of restaurants and small pubs etc within easy walking distance. Easy parking.
Rooms small but have all necessary facilities. FREE WIFI. Opening windows so avoided that usual hot, stuffy feeling. Only problem was the shower - it took 20 mins to warm up (no, I'm not joking) and then was a mere dribble. Not a good way to start the day.
July 2, 2013
Rated 4.0 out of 5.0 by Murron Gem of a location
This hotel is in a lovely location in city centre and we loved being able to walk/run in the village. It is also very close to Stratford Upon Avon and served as a wonderful site for our family.
The hotel was clean and the staff was friendly. We especially appreciated being able to drop off our luggage early to explore more.
July 1, 2013
Rated 5.0 out of 5.0 by Al58 Great location and friendly staff
I have stayed in a couple of Holiday Inns recently and I have been very impressed with the service I received and the comfort of the rooms. Kenilworth was no different where the staff on reception were excellent. The location is great as well with only the High Street a short walk away with many good eateries. I highly recommend anyone to stay here - I certainly will if I am in the area again.
June 30, 2013
Rated 5.0 out of 5.0 by Turner0907 Outstanding stay
My stay in this Hotel was one of the best I have had, overall if you looking for a place to stay this is the one only 10-15 minutes away from Warwick University and a easy commute.
June 29, 2013
Rated 4.0 out of 5.0 by Whammo Worth a re-visit
The staff could not have been more helpful and friendly from the moment we stepped into the hotel. The rooms were nicely decorated and the beds were sooooo comfortable. The breakfast (buffet) was vey tasty and plenty of choice (although they kept running out of eggs). It is in a good location, close to the shops, and a small market on the day we were there. There is a pleasant walk into Old Kenilworth and the Abbey ruins. the castle is also within walking distance. We decided to stay in the hotel for the evening meal, which was ok'ish - the steaks were very chewy, although this was probably not the fault of the chef. Everywhere was clean and modern although a little bit tired. All in all, we would recommend it and would certainly stay there agin if we were in the area. The only thing lacking was a swimming pool.
June 25, 2013
Rated 5.0 out of 5.0 by Megabyte Excellent stay
Again I visited the Holiday Inn at Kenilworth. This is a large hotel that behaves like a small family hotel. everyone on the staff is very approachable and always have a smile. Anything that was needed was sorted as quickly as possible. the food was excellent and the drink was good as well, although more real ale would have been good. I would have liked news24 on the tv but it was not the end of the world as it was on in the bar.
June 19, 2013
Rated 5.0 out of 5.0 by jude51 very good hotel
the best holiday inn we have stayed in so far and we have stayed in quite a few staff very helpful and polite the first hotel to welcome us as priority rewards club people food good room very clean and comfortable parking spaces a little tight but plenty of them would stay at this hotel again.
June 1, 2013
Rated 5.0 out of 5.0 by Mark222 Simply the best
The whole experience of this property was excellent and from the moment we arrived till the moment we left the staff and the ambience of the hotel was outstanding.
We would recommend this property to anyone wanting a relaxing stress free experience in an extremely friendly environment.
Thank you to all the staff they are a great asset to the hotel.
Finally, we felt that this hotel could and should be at the top of the tree within the Holiday Inn group.
May 30, 2013
Rated 4.0 out of 5.0 by Eddie999 Good
Stayed for two nights in May 2013. Very good and staff very helpful, would stay again. One very small point, some coat hooks in the rooms would make life easier.
May 19, 2013
Rated 5.0 out of 5.0 Excellent Stay
We found our stay at the Holiday Inn extremely relaxing and comfortable. The staff could not have been more helpful and welcoming. The food was lovely and we found Kenilworth to be a great location for our stay and a perfect base for many days out.
May 12, 2013
Rated 5.0 out of 5.0 by Doll1982 Great stay
Welcoming staff and a lovely comfortable room. The hotel is very well situated with easy parking.
May 12, 2013
Rated 4.0 out of 5.0 by Owain Comfortable room - very clean but very warm !
Enjoyed our stay - have been to many hotels and some of the staff were the politest I have ever known. Food was good - drinks were very reasonably priced for a hotel ( some places take advantage by over charging ) Would recommend - clean comfortable and very warm - AC needed servicing - This is my only grumble and i'm not easy to please
April 19, 2013
Rated 5.0 out of 5.0 by KMTTTTTT Great staff who put the customer at the heart of every interaction
I regularly use the Holiday Inn chain of hotels and must say this one is at the top of my list. It was down to the attentive staff who made me feel very welcome and additionally wanted to go the extra mile at every touch point. An example was when I couldn't access wifi, the receptionist offered to came to my room to assist, when she was unsucessful she didn't stop there, instead she continued to search for a solution which included contacting an off duty colleague. This is just one example of the superior service I experienced at this hotel. Thank you.
March 28, 2013
Rated 1.0 out of 5.0 by bigwig1947 Nice Breakfast but that is all!
We have stayed at Holiday Inn Kenilworth both December 2012 and in February 2013 only having returned due to the convenient location. The staff generally try quite hard to please but the fabric of the building does not lend itself to a comfortable vacation. On a bitterly cold weekend in February room 415 was like a fridge and my daughters room 212 was like a sauna! The heating system is ready for complete overhaul. The soft furnishings in the bar area are completely worn out and one of the sofas is actually dangerous in that there is no padding under the fabric on the wooden frame. The bar area is also very cold with a very stiff wind coming from the entrance doors on each occasion that the smokers come in and out to the party function room. Secondary doors are required at entrance to the bar area. The bar service is very poor. The (very junior) bar staff try hard but management must be very poor. No Baileys available on a Saturday night, it all apparently having been consumed on the Friday but no replacement provided. Asked for three cappuchino coffees on Saturday night, it took the staff twenty minutes to provide with each coming at seven minute intervals. The first was cold before the the third arrived! Explained as a problem with equipment which obviously is worn out. And just don't ask for a hot chocolate because you will be even more disappointed!
The only quite good feature of the hotel was the one evening meal and our breakfasts which were very enjoyable though quite expensive.
On our second visit in February we were not recognised as Priority Club Members and our room was not ready on arrival till 3pm. However we were supplied with complimentary tea whilst waiting.
I will be looking for alternative accomodation on our next visit to Kenilworth.
March 9, 2013
Rated 4.0 out of 5.0 by Lth1 Change the menu
Overall I like staying here when I am on business in the area. The rooms are comfortable and I always get a good nights sleep though the pillows could be softer.
It's a business hotel so no character but also no problems staying there which is what you want - no hassle. The service is minimal in the sense that it is not friendly and staff don't go out of their way to help but they are not rude either and are unobtrusive which I quite like.
My main criticism is that the menu does not change, so if you stay often as I do you quickly get tired of the food, but there are ther places to eat in Kenilworth.
March 5, 2013
Rated 3.0 out of 5.0 by Rob7064 Good location, average hotel
Location is very good for Kenilworth and surrounding area. Rooms a little small, and strangely layed out. Fairly comfortable, and very clean.
No business center at hotel - not even the ability to print boarding passes. Really needed these days.
February 21, 2013
Rated 4.0 out of 5.0 by Hxxx manager with ambitions
This is the kind of hotel with no atmosphere.
A manager that rather threaten to fine the guests than talking with them.
A reception that is only allowed to do what the American IT system allows
Clean and well refurbished, with an aircondition that is noisy and either too cold or too warm
A worn down staircase and 2 slow elevator
Little water in the shower if you happen to be above 3’d floor.
February 19, 2013
Rated 5.0 out of 5.0 by CivilWar Great Service
This hotel has a great service and has a great atmosphere, although we upgraded to an Executive room this does not make the pillows or bed softer than a standard room, so really not worth the extra money upgrading.
February 16, 2013
Rated 4.0 out of 5.0 by cmc123 The staff are pleasant and always helpfull, good food.
The staff at the hotel are very helpfull and always friendly. Nothing is too much for them to handle.
The food in the hotel is very good. It is always fresh and very tasty.
Overall the time spent there was a pleasant one.
January 31, 2013
Rated 5.0 out of 5.0 by rottiedog67 Apology
sorry guys i wrote review regarding internet access this was for another hotel i stayed at the same week and I need to withdraw the comment as it did not refer to Kenilworth where the staff and service are 100%.Breakfast ladies and front desk deserve a huge mention .The Best .
January 25, 2013
Rated 4.0 out of 5.0 by rottiedog67 Internet
Poor to note that as a platinum priority club member i was being offered discount on a rather expensive internet service which most other hotels provide as free.Also note the free half hour access has been done away with since my last visit.
January 25, 2013
Rated 3.0 out of 5.0 by DaveB NIce location - clean and modern
I had read other reports stating that the staff were good but put little value on Priority club. I hoped this would not be the case but on arrival I noted that my Priority Club number was not logged. This was despite it being clearly noted on the form as sent by my booking agent. Subsequently I did not get any platinum benefits.
Rooms are smaller than average but clean and modern. There is an adjacent starbucks which is useful.
Overall a nice hotel in a nice town.
January 22, 2013