Rated 4.0 out of 5 by 321
Rated 5.0 out of 5.0 by Jamie44 A great weekend
We stayed at the Holiday Inn at Stratford upon Avon and the experience couldn't have been better. The location was great, just opposite the RSC, and the family room we had was amazing! Rather than tripping over pull out beds as normally happens, there was a set of bunk beds, just around the corner from the main double bed, so it almost felt like two rooms. The room was very clean and the beds were comfy. The breakfast certainly filled us up. The only but, and it is a little but, is that the pool is very tiny, and when we went for a swim it was full and they sent us away. However, they did phone us about ten minutes later and we got in the pool then. So only a tiny thing. Overall we had a lovely weekend in Stratford, and I would recommend the hotel completely.
March 8, 2014
Rated 2.0 out of 5.0 by Welshman on tour Good positioning for a vist to Stratford Upon Avon.But!!
First time for us to stay at this hotel.Foyer area new and inviting.Very stern young lady on reception,almost smiled.Rooms clean in all areas nice comfy bed.More later on that subject.
Pool area small and overcrowded,sauna not working neither was the jacuzzi .The whole area requires a "smart up".It would be very hard to relax in the leisure facilities, as they are now.
Dined in the hotel, overall a mark ,average. Frozen chips?.We know that the public expects more these days.
Breakfast on the other hand was good with plenty of choice.100% better than dinner.The staff in the restaurant were helpful and carried out their duties with a smile.Which is always appreciated by customers/guests.
Awoken several times by a baby.Not babies fault,perhaps hotel should have better sound insulation.If you state that you sell rooms to sleep in, one would expect serious consideration be given to that one fact.When I spoke to reception at 0800hrs the lady kept repeating "OK" over and over in a very disinterested fashion.I pointed out this was not "OK" and they had a responsibility to provide what they sell.She stated that my comments would be passed on to the duty manager.Nothing has been heard from this person since then.
This hotel could do so much more, and better in all the departments I've pointed out and provide a good service with sleep attached!!.
Perhaps a" tickling stick" for some of the reception staff would be a good place to start.It costs nothing to smile.This hotel is in a great location in Stratford upon Avon.That, at present, is its only saving grace.
I'd love to go back in 12months and see if there are any improvements.If there were, then a review with a different tone can be written.
February 28, 2014
Rated 4.0 out of 5.0 by Thommo6 Quick Break in Stratford
I booked this as a last minute whim as we were meeting my Family for Lunch the next day In Stratford.
This Hotel has changed over the years and has been freshened up to make it a modern Hotel only a short walk from the RSC and all the amenities in the Town.
As I booked late it cost more than I wanted to pay and I would recommend booking further in advance to get a better rate.
The food and the staff were excellent but the price of the wine was a tad high. The Barman was extremely helpful and nothing was too much. I am sorry that I did not get his name as he deserved a pat on the back for all his hard work.
The Hotel was busy so ask for a High Number for the bedroom as the higher number bedrooms are closer to the lift.
Breakfast was great and again the staff were very courteous and helpful.
Would definitely stay again!
February 26, 2014
Rated 5.0 out of 5.0 by GilesGilesGiles Great all round
Excellent customer service from arrival to check out.
February 14, 2014
Rated 1.0 out of 5.0 by mackiera01 Poor Experiance
We returned to this hotel for our wedding anniversary, after unpacking we decided to for a meal and for some drinks, we asked the staff what time the Bar opens to witch we where informed that it was not open that evening because there were other functions on, so we then went into Stratford and spent our money there, this is very poor as there where people stopping there that where not there for the corporate functions. Although I agree it was a windy evening the room we were allocated obviously had external cladding that was loose witch kept us awake most of the night, on our check out we explained this to the receptionist to witch the reply was ' Yes it was a bit windy', alsoi feel paying for parking as a guest is not acceptable as this should be part of the reservation.
February 14, 2014
Rated 3.0 out of 5.0 by cambridge Poor Room
Disapointed with the room. This was an adjoining room with locked door and the insulation was atrocious.
You could hear almost every word spoken in the next room and when the ocupents were talking until almost three in the morning I was seriously thinking off calling the management to complain.
The quality of the room fittings could also be improved particualy the bathroom.
However the refurbishment of the lounge bar area is a vast improvment.
February 13, 2014
Rated 4.0 out of 5.0 by mazt disappointing for holiday inn
whilst the refurbishment on ground floor was pleasing, the hotel room was looking tired. Bed wasn't particularly comfortable - pillows lumpy - and finger marks on bathroom door could have easily been removed with a cloth and soapy water.
Stains on carpet
February 12, 2014
Rated 3.0 out of 5.0 by PETE 57 AIR CONDITIONING FAILED
WE VISITED FOR ONE NIGHT AND SADLY WOKEN IN MIDDLE OF NIGHT SWEATING HOT NOT REALISING AIR CON HAD FAILED SO DESPITE TURNING DOWN THERMOSTAT TO LOWEST POSITION IT WAS FOUND IN MORNING TO BE BLOWING OUT HOT AIR ALL NIGHT CAUSING MOUTH AND NOSE TO BE DRY. SMALL REFUND OFFERED. DID NOT REALLY COMPONSATE FOR OUR FIRST WEEKEND AWAY FOR A LONG TIME AS I AM CARER FOR PARENTS. WINDOW NEVER OPENED ENOUGH TO BE EFFECTIVE. THIS IS WHY ROOM COMFORT SCORED LOW ON THIS OCCASSION. OTHERWISE ITS A NICE HOTEL. BIT OVERPRICED I THOUGHT. BUT WOULD RECCOMEND AS ITS NEAR TOWN AND RIVER
February 12, 2014
Rated 4.0 out of 5.0 by Sven New Public Areas, Room quite dated
The hotels Lobby, Bar and Restaurant are very stylish, but unfortunately not the bedrooms - they are quite dated, old furniture and old bathroom.
Excellent Restaurant and very friendly staff.
No Room-upgrade for IHG Platinum Members
February 8, 2014
Rated 5.0 out of 5.0 by Clair29 The place to stay in Stratford
We have only praise for this hotel. - the beds were comfortable, the room clean, the shower hot, a wide choice of food for breakfast , and the courtesy and patience shown by staff all contributed to a very enjoyable stay. Looking forward to the next time.
February 2, 2014
Rated 4.0 out of 5.0 by footballfan66 Will return...
Booked this using the Christmas rate to try out. Lots of parking which is good. Friendly check-inn staff and offered late check-out being an IHG member. Nice bar and outside area. The room was OK, not the best we've experienced but it served it's purpose. Just a five minute minute walk into the town centre. We asked if we could leave the car in their car park after checking out which was granted. Incidentally, this was £5. This saved the hassle of parking in town (which is impossible in summer).
January 30, 2014
Rated 5.0 out of 5.0 by hcd27 First time Platinum experience
This was my first stay as a Platinum Elite member and I was very impressed with the extra services offered.
January 30, 2014
Rated 5.0 out of 5.0 by Gavryusha Great location, beautiful lobby and bar area, friendly staff
Beautiful lobby and bar area, great location
Friendly and welcoming Reception desk
Very good recognition of IHG Rewards Club travellers
January 29, 2014
Rated 5.0 out of 5.0 by Npowerbob Fantastic conference and stay
Stayed overnight for a conference the next day, room pretty good for money, public areas not long been refurbished and looked fantastic. Service was good also. Would recommend for confereces or taking the wife away for the weekend!
January 29, 2014
Rated 2.0 out of 5.0 by Zanta Mix-up spoilt the stay
Staff polite and trying to be helpful but not well informed. Computer system for meal and room bookings caused major problems.
January 8, 2014
Rated 1.0 out of 5.0 by Lol99 Hopeless Reception Staff
Due to the stupidity and incompetence of the reception staff our Christmas day was ruined. Thank you Holiday Inn Stratford.
January 6, 2014
Rated 5.0 out of 5.0 by Skiathos Excellent staff
Our family stayed in the Bridgefoot Holiday Inn for two nights over the first weekend of January 2014 and thoroughly enjoyed our stay. There were 20 of us overall and we made full use of the facilities which included the swimming pool, bar and restaurant (breakfast and evening dinner). The accommodation was spacious and the food was varied and very tasty. We all agreed that the quality and friendliness of the staff was excellent throughout and that they made us feel very welcome at all times. Thank you to all the staff including reception, bar, kitchen and restaurant. Based on this experience we will be using Holiday Inn for overnight stays again. There is one item that could be improved - wifi should be free in the circulation areas and preferably in the guestrooms as well
January 5, 2014
Rated 5.0 out of 5.0 by JG76 Family Celebration
Hotel in excellent location, a family celebration for our son's 30th Birthday, 4 generations of the family together and the hotel met all needs, very helpful staff and excellent facilities - thank you to all , will definitely return
January 5, 2014
Rated 5.0 out of 5.0 by Stephjane50 Fantastic New Year's Eve stay!
For the first time in many years, my partner and I decided to take advantage of our babysitter and spend some time seeing in the New Year together. The best decision we made was to spend our time at the Holiday Inn in Stratford-Upon-Avon. We booked our stay the day before, and arrived ready to party the night away. The staff were professional and friendly, and the food served during the ball was amazing.
We met some lovely people, and danced to a fantastic live band (we pinched a business card before we left!).
Unfortunately, due to a good night of dancing, we missed the breakfast and slept straight through to nearly check out time! (Which happily was not until 2pm!).
Our visit has left us with some wonderful memories, new friendships and the knowledge that the Holiday Inn truly is a fabulous place to stay. We will be using you again!
January 2, 2014
Rated 5.0 out of 5.0 by Skimbleshanks An old friend gets better
As previous guests of the hotel we have to say that the recent refurbishment of the public areas enhanced our stay - money well spent. We chose to spend our Christmas here and were impressed by the staff's commitment to giving the guests a memorable time and the meals were excellent. The location of this establishment is great at any time and we can only give it our most positive reccomendation for the class of establishment it represents. We shall return!
December 31, 2013
Rated 4.0 out of 5.0 by Nashy Xmas treat
My wife and I decided to take a two night break over Christmas, as a treat as our family were on in law visit duties.
On arrival I feared we had arrived at the wrong hotel, the lobby was like something we had only ever seen abroad.
The staff were very attentive, and nothing was too much trouble,
the rooms were immaculate, comfortable and well ventilated by either opening windows, or air condition.
Our only slight observations were,
1. That the "ultra king size bed" was in fact two, beds pushed together, with an uncomfortable join in the middle.
2.The dining room was reminiscent of the dining Mess of my former R.A.F.days, and a little impersonal. The food standard general was very good, however ,the eggs and bacon seemed to have been cooked for some time before reaching the servery,,I must admit I do like my eggs and bacon freshly cooked not not over done.
The evening meals could not be faulted ,with plenty of choice and cooked to perfection, The waiting staff were more than efficient and always attentive without overpowering in their duties.
Overall we really enjoyed our stay and would recommend the hotel very highly, in every way.
Our thanks to the staff for an enjoyable stay.
December 29, 2013
Rated 5.0 out of 5.0 by fatlad Great Service
This hotel is much improved following the recent refurbishment. All members of staff that we encountered were friendly and the service impeccable.
December 24, 2013
Rated 5.0 out of 5.0 by kev64 Fab hotel
Spent a couple of nights in this lovely hotel, Its in a great location for shops, restaurants, pubs and sightseeing. The staff were friendly and very helpful. The room was clean and the bed comfortable. Couldn't fault the breakfast, it was great and there was plenty of choice. Will use Holiday Inn again.
December 23, 2013
Rated 4.0 out of 5.0 by douiedow Midweek Experience
Happy with General service and product. Breakfast expensive. should be option of a little one.
December 23, 2013
Rated 5.0 out of 5.0 by Jumpy12 Great. Location overlooking the Avon
We have stayed here a couple of years previous, it was very nice
But now it is fabulous the Lobby. Area is fantastic and the bar overlooking the river with the outside decking with heating,
Alfresco dining a real treat we intend to visit the HH inn Stratford
In the Spring,
Thank you to all the Staff who made us very welcome .
December 22, 2013
Rated 4.0 out of 5.0 by CKRAlbert Great Location
We have stayed here a number of times and think its a great location at good value.
This is the first time we have stayed her since the makeover which I felt really improved the Hotel. The new bar area is excellent and I liked the whole feel o0f the new areas.
The breakfast is always excellent at this hotel and again the new upgrade has worked well.
The only downside to the stay this time was our room was just too hot as I think there was a problem with the Air conditioning. The hotel staff brought us fans very quickly but it didnt make for a comfortable night.
I will be returning to this hotel
December 15, 2013
Rated 5.0 out of 5.0 by abby2000 Theatre Break
Very welcoming staff and we were impressed with the new décor, cleanliness of the hotel and rooms.
December 14, 2013
Rated 4.0 out of 5.0 by AdrianRR Great staff service n a little improvements.
Staff was unaware of my Gold status as it was not stated during booking. But immediately acknowledge upon knowing. Room service Staff also made extra effort to get my shaver when requested. Front desk staff even recommended the type of newspaper as I am unfamiliar.
For improvement, I understand its for Green environment, but should provide basic toiletries in the room although available at the lobby. Would also prefer disposable room slippers so that it helps to make the room cleaner. but this is more Asian culture as we don't wear shoes in the room.
December 9, 2013
Rated 5.0 out of 5.0 by Mutley1971 Great location and extremely pleasant and friendly staff
Having booked three rooms for a long weekend, I couldn't wait to celebrate my birthday with family. We were not disappointed!
The hotel was in a perfect location to suit all guest ages, from river walks and boat trips to the shops, theatre and restaurants. Having said that, we didn't eat outside as the a la carte menu and service in the hotel restaurant was so good and reasonable that we all decided to eat there every evening. Mind you it was only on the last evening that we were told IHG card holders get 20% off their restaurant bill - never knew that in all these years I've been an IHG member.
Lovely pool and jacuzzi (my 4 year old son was disappointed he couldn't go in the jacuzzi due to age restrictions/health and safety but that aside we all had a wonderfully relaxing time. He was happy splashing in the pool.
The restaurant staff were very attentive, albeit service was a little slow but we were in no hurry. The reception staff were so helpful and friendly. Extremely knowledgeable and they even remembered my name the next day when I asked them about reserving a table in the restaurant - it's the little things that matter and that impressed me, especially with the number of guests they had checking-in and out of the hotel.
The only grumble was that our rooms were on the first floor and being the festive time of year, Corporate Christmas parties were held on both the Friday and Saturday evenings. The music was so loud that when in bed we could sing along to the words of each song! Frustrated at not being able to sleep, we turned it into a game to see if we could guess which song the DJ would play next - sleep came in the end but in the early hours of the morning. Would have preferred our rooms away from the music or on a higher floor. That's the only downside to our fantastic weekend.
We will definitely be returning next year for a summer birthday celebration!
December 5, 2013
Rated 4.0 out of 5.0 by echjb Great location & services
The hotel public areas are newly refurbished to a high standard. Clean and contemporary. Easy to find and located centrally near to shops, bars and restaurants. Staff were friendly and helpful. Food was really nice in the main restaurant. Would recommend for anyone staying in the area.
December 5, 2013