Rated 3.5 out of 5 by 17
Rated 4.0 out of 5.0 by Dublinmama4 Wonderful stay
Many thanks to Christina for recommending the stonechat restaurant. Some of the best food in Ireland. Great location and helpful staff. Well done!
December 2, 2013
Rated 5.0 out of 5.0 by Jaeger Chalk and Cheese
I have to admit, I was sceptical of staying here again after my previous visit.
However, after chatting to the General Manager, Misja, I said I would give the Holiday Inn Killarney another try as the area alone warrants it.
I cannot express how much of a different experience my wife and I had this time around compared to previously.
Our arrival was met with a warm welcome, a personal welcome from Misja and even though we were late arriving (after driving from Wicklow) this was a not an issue. We rang ahead to let the hotel know we were going to be late and they informed the restaurant for us that we would be dining around 8.15pm.
We dropped our bags to our room, a family room on the 3rd floor.
Very spacious, comfy and close to the rear entrance of the hotel.
Really great room, with fridge and sink facilities aswell as couch and ample wardrobe space.
The bad things I would say about the room were the noise from the guttering which runs across the middle of the windows on that floor was rather loud (the weather being poor exacerbated this issue), not sure what if anything the hotel could do to fix that, and the curtains in the room are rather small and getting them to cover all the light was a bit of a balancing act and didnt really work come morning... I did take one star from Sleep Quality for these two reasons but I believe the curtains could be rectified easily, this would not stop us returning or recommending the hotel.
We went for our meal and we had the soup and terrine for starter - both lovely and accompanied with very fresh and tasty bread. For mains we had the turkey steak and the salmon, again well prepared and presented and the vegetables on the side were nice and crunchy also. I had the cheesecake for dessert and I cannot remember right now what my wife had, but we both commented on the service and food being great for the entire meal.
We had a bottle of wine with the meal also and thoroughly enjoyed it.
The following night we ate in Saddler's Bar and again the food was of a high quality and plentiful.
Breakfast on both mornings of our stay was plentiful and really well prepared. On the Saturday of our stay the restaurant was packed for breakfast and the staff were excellent in organisation, they all got on with the tasks and kept it under control. Both my wife and I commented on how hard they had to work to serve so many people and we found no fault in their level of service.
The pool was not as potent with chlorine this time around, there is still a bit of maintenance work to be done to the jacuzzi controls, and the steam rooms but they are things that can be fixed easily.
All of the staff were very friendly and helpful at all times during our stay and we really enjoyed and felt relaxed while there.
A big thank you to Misja and his team on making sure that our experience this time was very different and it is great to see a GM that cares about his hotel's image and genuinely wants to help and make improvements.
I have no problem returning to the hotel again, and I can only put our previous experience down to an off-day and a very very busy weekend for the hotel with the cycling. I would have no problem recommending the hotel to others.
Thank you Misja and team!
November 1, 2013
Rated 4.0 out of 5.0 by Printable Printable
The hotel is within walking distance of Killarney and a good place to tour from. The staff and food were good. Some parts are looking a little tired. The package we had for our 2 night stay was very good value.
October 16, 2013
Rated 4.0 out of 5.0 by BrentCrossRegular Positive comments - Some room for improvement!
For my first ever visit to Killarney, there were bound to be surprises. One always wants them to be pleasant surprises and happily there were many. However, one or two surprises on the other side the coin - though nothing which detracted from a truly magnificent visit.
From a wide and very general perspective; the setting for some of the most stunningly attractive scenery is sublime and nature has so incredibly adorned the county of Kerry, it simply cannot disappoint. Sheer natural beauty abounds and photographers are rewarded beyond all expectation. So, my reasons for being in the area were overwhelmingly satisfied.
Now a point or three about the property - The Holiday Inn, Killarney, and I wish to be both constructive and positive. I was extremely surprised to see blue paintwork as the dominant colour when GREEN is the real livery colour for the brand. Another surprise was in the small scale of the signage and the absence of a large proud flag to wave the welcoming logo. Minor details, but ones which should be addressed in order to standardise the initial impact.
On entering the lobby and reception area I was not impressed by the setting of vast pieces of lounge furniture which physically obstructed the route to the reception desk. From door to desk should not be a negotiated route. It simply needs a little more thinking and planning. A bigger surprise was in store after a very pleasingly delivered 'welcome' had been extended.
Our inviting room, amply and comfortably furnished on the first floor had a generous sized window which permitted no light and afforded no view. An inspection of; Why? revealed that trees immediately outside the window had been allowed to grow unchecked, until their branches literally reached and brushed the glass.
On reflection we dismissed the matter and realised that we were in Killarney for scenery in the county - not in the car-park or neighbouring gardens. This situation would have remained dormant had not another 'blip' manifested itself. During a night of very heavy rainfall we learned that the guttering above our room was blocked or broken. This resulted in a cascade of water which produced an astounding noise of waterfall proportions. More than a challenged to sleep through!
When this particular matter and the absence of daylight permitted to the room was raised with the manager, it was his responses which caused the biggest surprises of our Killarney visit. YES, he was aware of the damaged guttering. It had been assessed and due to the difficulty of access, it was still on the 'To Do' list. Regarding the trees blocking light; a bigger surprise; they belong to a neighbouring property, and cannot be dealt with by the hotel management.
Such an accommodating attitude on the part of the hotel is staggering. Legislation from centuries ago would dictate that light cannot be blocked or impeded. How can the situation have been allowed to reach the point of a screen of greenery against the window.
When not in the darkened room, the hotel was full of good impressions and reasons for praise. Facilities were excellent. Restaurant and bar standards were superb. Food was splendid and plentiful. Staff were caring, courteous, helpful and delightfully efficient.
My comments are recorded not in the theme of criticism, but as observations. Having had the great pleasure of visiting and staying in a large number of your properties, I want to feel part of the organisation as a regular client and therefore hope and wish that minor matters will not be allowed to escalate to the point where they will detract from the experience and lead to a slip in standards.
I would certainly wish to return to Killarney where I would love to see the true colours of Holiday Inn and the Proud flag flying from on high!
October 7, 2013
Rated 4.0 out of 5.0 by Lori42 great hotel and staff
I have stayed in the Holiday Inn Killarney on many occasions. I keep coming back quite simply because it is value for money, the staff are very friendly and helpful and the rooms are great. The location to all the amenities that Killarney has to offer is ideal, walking distance to the town and also walking distance to the lakes. I would highly recommend this hotel.
September 2, 2013
Rated 4.0 out of 5.0 by zip123 Noisy room -308
unfortunately our room was next to a very loud and noisy airconditioner which kept us awake.It was a terrible way to start the holiday. We asked to move rooms and that was sorted immediately by the reception however we were given a room that did not have a sofa bed in which was what we had booked. I was told that a sofa bed be brought down but nothing appeared.
Disappointing as I am a Priority Club Member. Internet connection was very slow.
August 16, 2013
Rated 3.0 out of 5.0 by VScott19 Killarney short stay
Reasonably knowledgeable staff. Comfortable rooms.quite a good location within walking distance of town. Pub in hotel but the music started quite late and was not the traditional Irish music we were looking for
August 16, 2013
Rated 5.0 out of 5.0 by Teo41 Excellent as usual.
Staying there for the past 10years.the standards has never been compromise.
Well done,that is what the service industry is about.I hold cards for other hotel chains too but only few can compare with Holiday Inn Killarney.
August 16, 2013