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Rated 4.0 out of 5 by 137 reviewers.
Rated 1.0 out of 5.0 by guest room Curtains had holes; lounge chair in room had holes with filling showing through; light cover in shower was hanging off (was fixed on 3d day of stay). Room was never vacuumed. Three bobby pins from a previous guest were on the floor the entire time (I decided to leave them to see if room was ever really cleaned. The cleaning staff was courteous. I hope our company does not ever put me in this hotel again. December 18, 2014
Rated 2.0 out of 5.0 by wake up call Received an uncalled for wake up call at 3:30am - that was not pleasant. The staff apologize and said they were unsure why I received the call - still upsetting. They had trouble finding my card authorization form my company had sent in, but after lots of digging it surfaced, thank goodness. Clean facility, nice rooms. I did contact customer care and they took care of the issue. :) December 16, 2014
Rated 1.0 out of 5.0 by Poor, Poor hotel This may be the worst Holiday Inn Property at which I have ever stayed. The staff was inattentive and apathetic. The food at the restaurant was quite literally inedible. Just really awful. The internet was poor. The Business Center was unusable. The TV system was down (which they said was a city-wide problem). I have contacted my Company and directed them to remove this place from our approved list. I assume with the Military Base there, the need is so great that hotels don't have to be all that good. Boy, this one was awful!!!!! December 15, 2014
Rated 5.0 out of 5.0 by No Review I have no more review to make of this trip. It was nice and I had fun and enjoyed my stay. December 11, 2014
Rated 5.0 out of 5.0 by Great overall Everything was great. Highly recommend this hotel for anyone planniong on viviting the Killeen/ Ft Hood area. December 10, 2014
Rated 5.0 out of 5.0 by Great Service I was transferred to this hotel from another IHG property that was sold out. I gave up a smoking room at the other hotel, and was offered a room here. The check in was very fast, and the service in the restaurant was very good. December 10, 2014
Rated 5.0 out of 5.0 by The girls up front are the best . I have been staying here since May and they have always made me feel right at home when arrive every Monday morning The rooms are always clean and the service from the front staff are one of a kind . December 8, 2014
Rated 4.0 out of 5.0 by Not Bad Hotel located close to many eateries, very convenient during our stay during Thanksgiving while visiting my son stationed at Ft. Hood. Bed was a bit hard for my liking but I slept. December 2, 2014
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