Rated 3.8 out of 5 by 142
Rated 5.0 out of 5.0 by Weezer01 Great Price, Great Room, Great Bar
I visit this hotel often on business and find it to be exactly what I need. Friendly staff, clean, large rooms, well lit and a great reception on Wednesday nights! Thank you for everything!
November 14, 2013
Rated 1.0 out of 5.0 by nothappy00 Not newly renovated
First review I have ever done but felt the need to. We thought we were staying in a newly renovated hotel it was NOT. The room was old,run down,not very clean and in need of a reno! It was loud in the hall heat didn't work and my daughter would not use the shower due to lack of cleanliness. The only thing that was good was the breakfast. When visiting Queens University in the years to come we will be looking for somewhere else to stay!
November 12, 2013
Rated 2.0 out of 5.0 by WearyCanuckTraveller Noisy location not as clean as it should be
We didn't realize that when we booked there was a hockey tournament and some other events on that would end up spilling over from adjacent hotel rooms into the hallway. Complaining to staff did no good as the guy they sent up to quiet the celebration just joined in at 2am in the morning.
we were a little shocked to see the room cleanliness was not up to par. I stay in many hotels and many of those are holiday inns, but this one fell short as far as our expectations go. Also, paying extra to park overnight was ridiculous. The room is already expensive enough as it is.
breakfast was good, both the food and the service, but not good enough to make me return to stay there.
November 12, 2013
Rated 3.0 out of 5.0 by clarkie22 best location ever!
This hotel was used by us for an experience at Queen's University. The downtown location is exceptional. Easy walking distance to shops and restaurants. Our only concern was that there was a small fire in the pool area during our stay and this had a huge impact on our relaxation. The pool was not available to us at all during our stay! We would have used these facilities at night and in the morning. Unfortunately,we were not compensated in any way for this inconvenience.
November 6, 2013
Rated 5.0 out of 5.0 by Weezer01 “Excellent Location and Friendly Staff!”
The Holiday Inn Kingston in my opinion is a great option for a visit to Kingston. The location is excellent as it is located right on the waterfront in downtown Kingston. Our room was spacious and included a balcony. However, the best part of the hotel, which makes it really stand out from the competition is the staff. Every single staff member that we interacted with during our stay was very friendly and eager to make our stay as pleasant as possible. If you are looking for a hotel in Kingston for a romantic getaway this hotel should be at the top of your list.
November 6, 2013
Rated 3.0 out of 5.0 by GraciousTraveller Stains on Bed Linens
We checked into a Exec King and were very dissapointed about the fact that our bed linens had stains on them, rust in the tub and dirt on the back of the bathroom door. The staff were quite apologetic and we enjoyed the complimentary breakfast. Still, for almost $200/night a clean room should be provided.
November 4, 2013
Rated 5.0 out of 5.0 by Weezer01 Highly Recommended
Had a great stay here! Room was spotless, Breakfast buffet was hot and fresh, lots of smiles and super responsive staff. Will be back!
November 4, 2013
Rated 4.0 out of 5.0 by Grandmother7 Relatively good stay
We were visiting children who go to the university. The front desk staff were excellent and we were checked in very quickly. The room was clean and beds comfortable. My only complaint is the buffet breakfast. We had 2 included and paid for 2. The food was cold and not very appetizing. Would not get this again. Otherwise and good stay, probably will stay again because of the convenience. Would recommend with some reservation.
October 31, 2013
Rated 2.0 out of 5.0 by GettingGrumpier Disappointment
For my 50th class reunion, my wife and I were disappointed with the mediocre accommodations and service offered for premium prices. The room lacked a serviceable fan in the bathroom, the hot water frequently was scalding and not at all receptive to cooling with cold water, the A/C would not shut off without unplugging it, there was no security safe, the bathroom light switch lit up the entire room at night, parking fees were high, add-on charges like marketing fee was insulting, breakfast was not included, no newspaper provided, etc. All in all a mediocre accommodation for a once in a lifetime experience. We will stay elsewhere whenever we return to Kingston. (Note: in our extensive travels around North America and abroad we have experienced many fine chain hotels and we have enjoyed good Holiday inn accommodations and service; this hotel failed to meet the Holiday Inn standard in our view.)
October 23, 2013
Rated 3.0 out of 5.0 by Queens73 Just Fair
This hotel is showing its age with extra small bathrooms and just OK decor. The pillows were lumpy and uncomfortable. The restaurant was understaffed and the breakfast buffet not very tempting so we went elsewhere. Typical 1970's hotel design with long and noisy hallways. Elevators were extremely slow on this busy weekend so we started using the stairways from the 5th floor to go down. The location is excellent which I guess is the reason behind the very high prices.
October 23, 2013
Rated 4.0 out of 5.0 by gazzagazza After 4 Day Cruise
After spending four days river cruising, the King size bed was a welcome sight! While quarters were cramped on our cruise the hotel room was spacious and relaxing. Breakfast the next morning was excellent, at the restaurant beside the lobby. The only issue I had was the in room coffee and coffee maker. Coffee tasted horrible, not sure if it was the tap water or coffee, just go down stairs and buy a fresh cup.
October 20, 2013
Rated 3.0 out of 5.0 by Whyonearth19 Overpriced
This hotel is grossly overpriced. It is old but in a lovely position if you pay for water view, view is lovely. But that is about it. We paid for a four to four and half star hotels for as much or less than this.
Better off in a B and B or eslewhere
October 18, 2013
Rated 4.0 out of 5.0 by northstar62 carpets
Almost every aspect of our stay was perfect except for the dirty looking carpets. I would suggest that the hotel should remove the existing carpets or at least upgrade it. It is not a very welcoming sight and it harbors all kinds of germs, etc.! I understand it is a noise barrier between floors but it looks really disgusting.
October 17, 2013
Rated 1.0 out of 5.0 by seabreeze2 our 40 th wedding anniversary
we arrived Friday, Oct. 11, we were assigned room 212 and were given 2 key cards which one did not work the next day. We were awaken around 3am by loud voices, speeding car with loud muffler.Later about 6:30am a huge charter bus was parked just below our balcony with engine idling, so much for the first night. Saturday morning we left to visit, returned to find my key card refused to open the door again, I had to go down to front desk to re-magnatize the card. Sunday morning again we are disturbed by yet another charter bus in the early morning. Around 2 a.m. a man and a child (8-10 yrs) was having a coffee just below our window while smoking a cigarette the smell came into the room. During the day I had to report yet another defective key card, upon stepping out of the elevator in the lobby 2 very big giant poodles are forcing their way in the elevator blocking my way,I have to ask those people holding the leashes;get those dogs away from me.nobody should have to experience this. Parking system is yet another adventure for us.
October 17, 2013
Rated 5.0 out of 5.0 by BellTech Extended Stay for work
Recently spent one month here on business. Started to feel like home. Friendly greeting from front desk staff when returning to hotel.
From Brandon in the bar always friendly and a good conversation to Shelley, the housekeeping staff. Made my stay very comfortable with being away from home for a month
Looking forward to returning again.
October 13, 2013
Rated 5.0 out of 5.0 by 2explore Awesome!
We were staying overnight on our way back from Montreal, to break down the road and make it a relaxing week end. We had a 4th floor water view: Just stunning! The room was large, the bed plush and super-comfortable. The staff was friendly, helpful and lively. We had a wonderful stay, would come again and recommend it.
October 4, 2013
Rated 3.0 out of 5.0 by Neta40 View was great, Room was comfortable
The room was great except for the fact it was opposite both a SERVICE DOOR and an EXIT stairwell...and as I was there for Writerfest and doing alot of reading and writing in my room, the constant SLAMMING of the door was very annoying. I did, however, have a lovely view of Kingston's waterfront. I was surprised there was no safe in the room? also, the housekeeping staff did not always replenish everything (tea bags, note pad, vanity pack- all of which i used)and one day did did NOT EVEN tend to the room(tho' i was in it till 3pm, i was gone from 3 til 8pm). Also, i was very surprised that the HOTEL tho' Non-smoking(yeah!) was not eco-friendly, ie a card to leave if you didn't need to change the sheets every day....and the MAKE UP MIRROR is only good if you are at least 5'9"....its mounted for tall men shaving with total disregard to shorter women doing their make-up.(i'm 5'5 and it was too high) also, there were some cobwebs on the ceiling and NO discounts for Writersfest attendees??? I also wonder why you don't have a really GREAT BAR, facing the water, steal some of the Milestones clientele with a better view.???
October 2, 2013
Rated 4.0 out of 5.0 by FreshHorizons Nice Hotel, Friendly Staff
My wife and I spent our 37th anniversary at this hotel. Our room was quiet, clean and comfortable with a nice view to the west. We could see Wolfe Island and birds flying over the bay in the morning. We had a group package, but the staff forgot to give us our meal card and gas card at check in. We also neglected to ask for it. Buffet breakfast was outstanding.
October 1, 2013
Rated 3.0 out of 5.0 by JohnDoe58 Recognition of IHG members can be improved
No nicer room, bottle of water, free drink at the bar or breakfast included for a platinum IHG member. Very different from my usual stays at IHG hotels, where a combination of these features are always included as recognition for choosing IHG hotels over 20x per year. Other then that the hotel location is very nice and the staff are friendly.
September 30, 2013
Rated 4.0 out of 5.0 by babyscotland Great bed,great location
Best sleep in a hotel. Bed was super comfortable. Most staff were nice, such as front desk and room service. One server was moody in restaurant on first day. Only ate breaky. Not impressed. Overall hotel is good but too expensive. Also, couldn't rent movies, they said system was down.
September 30, 2013
Rated 4.0 out of 5.0 by MPCSJW Always good
Still my "go to" place when I can get the right price. I still see no recognition for IHG members at all. Toiletries were lacking (only shampoo and conditioner).
September 27, 2013
Rated 4.0 out of 5.0 by Cam39 Comfort with a view
We were very satisfied with our room and our waterfront view, even if it was too cold to enjoy the balcony. The king-size bed was very comfortable, as were the pillows. The bath area was clean with a heated floor. The room was very quiet, but it was a Sunday night. The complimentary breakfast was generous with an attentive server. We would definitely stay here again. Only drawback was the 3:30am fire alarm/scare and lack of communication, but we received a later checkout time. Also, the parking was reasonable and until 4pm.
September 22, 2013
Rated 5.0 out of 5.0 by bikerider Excellent Stay - Sep 5/6
I arrived late in the evening and picked this hotel at random. The staff were excellent in getting me checked in. The room was reasonably priced, very clean, a good size, and very quiet.
After getting getting my stuff moved into the room I went downstairs to the lounge to get something to eat and a drink. The lounge staff were extremely friendly. The food was fantastic. Spent some time talking with Brendan about the Kingston area. What events were on, things like that.
The night desk clerk, Holly-Marie, was also extremely help full. Answering questions about the hotel and surrounding area.
I will definitely visit this hotel again.
September 14, 2013
Rated 5.0 out of 5.0 by leafs1107 Comfortable bed and quite
I was at home and there is no place like home . i will be back
September 9, 2013
Rated 4.0 out of 5.0 by Glenn62 Great location
This hotel is in a great location. It is near a number of good restaurants and situated on the water. Beautiful views.
September 6, 2013
Rated 1.0 out of 5.0 by axestone What a tired old dump.
I remember the old Holiday Inn slogan of: No surprise is a Good surprise.
Well, I was certainly surprised when I stepped into my room. My gut tightened as I saw what a disappointing, tired old dump the place is.
The bed sheets were worn with greyish nubbles. I was scared to walk on the carpet to the extremely cramped bathroom with the non-functioning shower adjustment.
The view to the parking lot was awful. Also, why don't Holiday Inns have black-out curtains? Just so inconsiderate and unbelievably dumb.
I will most likely never use a Holiday Inn again, certainly not the dumpy one in Kingston.
By the way, I never fill out these type of rating surveys but I just felt compelled to warn away other fellow travellers.
September 6, 2013
Rated 3.0 out of 5.0 by Jessie05 Just Ok this time but will return
This was our forth stay at the Holiday Inn waterfront, Kingston. We choose this hotel because it is close to downtown and the university and price is fair for the area. We have stayed on the second floor in the past with relatively newly remodled rooms and clean. This time we were in a room on the third floor with a King and a pull out. The king bed was very comfy as always but the pullout was horribly uncomforatble. We only needed to use the pull out for one night so did not complain. The other unusual thing was the cleanliness of the bathroom and deck. The area near the handle on the door and light switch of the bathroom was very grubby and discolored. Floor of the tub could have been very clean but was stained looking and old, the tap to turn on the water was difficult to use. The bathroom is in need of a re-do. The deck could use a dusting as well, lots of bugs, old cobwebs and dust.
In future I will look at other accomadation in the area or when booking at his location confirm I will be put in a newly remodled room.
September 5, 2013
Rated 4.0 out of 5.0 by Blank52 Location, Location, Location!
Love the location of this hotel. Walk to shops, restaurants, lakefront park. Lots of activities. Our room overlooked the water and had a small balcony. A little pricey but I guess that's for the location. $14 a day extra for parking adds up.
September 5, 2013
Rated 4.0 out of 5.0 by Mommarg Great location!
We stayed here the night before our St. Lawrence River cruise. It met our needs perfectly! We were pleased to be upgraded to a waterview king room. Had room service breakfast....good food for a good price! We also appreciated the late ckeck out. We enjoyed our lunch with our family in the restaurant. Service was slow but the food was good there as well.
September 3, 2013
Rated 3.0 out of 5.0 by eddie1964 Friendly Staff, Tired Building
The staff were friendly and helpful, unfortunately they were run off their feet. My room overlooked the water but it was just above the air conditioning units beside the patio so sitting on the balcony meant having to listen to the loud noise which in the end won out. I found the outdoor pool warm and so relaxing and the sauna was great. The work out area was dirty and I actually decided not to use the weights as I simply didn't want to touch them. The towel bin was over flowing as no one had been around to check on it. The building has obviously gone through a renovation in recent years but I got the sense that there simply wasn't enough staff working. I found some of the public areas dirty which suggests that under staffing may be an issue.
September 2, 2013