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Rated 3.9 out of 5 by 317 reviewers.
Rated 2.0 out of 5.0 by Going to Queen's? Don't stay here Dirty, run-down and very noisy and it wasn't a dorm but a $200 night hotel room! November 10, 2014
Rated 5.0 out of 5.0 by Our Visit on Halloween in 2014 As usual, the hotel and restaurant were excellent. Since we always arrive by Train from Montreal and take a bus from the station to near the hotel, we never have to pay for parking but I always check my bill just-in-case I was charged by mistake. We do find that the charge per night is quite high but given the location close to what we do in the city - theatre, shopping, the market on Saturdays and church on Sunday mornings, we accept what we must. November 8, 2014
Rated 5.0 out of 5.0 by Great Facility Excellent Location and very Friendly and Supportive Staff. I have stayed here several times now and will not be hesitating to return. November 7, 2014
Rated 5.0 out of 5.0 by Gorgeous Views We had a very pleasant stay at this Holiday Inn thanks to a very friendly, helpful staff and beautiful views of Lake Ontario, Kingston Harbour and downtown Kingston. Having stayed in this property on several previous occasions, I note that it is beginning to show its age and in need of some cosmetic attention. November 7, 2014
Rated 4.0 out of 5.0 by Good Value Clean and well situated, staff very professional. Restaurant very good value November 7, 2014
Rated 3.0 out of 5.0 by conveinient to downtown. front desk staff - great bed - great wait staff - rude unfriendly November 5, 2014
Rated 4.0 out of 5.0 by xx bed linen had stains , bathroom small , overall enjoyed our stay. November 5, 2014
Rated 4.0 out of 5.0 by Great Location, Nice Clean Hotel This hotel's perfectly located in downtown Kingston, close a variety of restaurants, bars, and other things to see and do. Travelled for an overnight getaway and to visit friends in the area on a rate special, and overall it was good. However, both the whirlpool and sauna were out of order which was quite disappointing, hopefully this is being resolved quickly. The fitness centre looks out on the water which is excellent Parking is obnoxiously expensive, cheaper options are located at municipal lots a little way up Princess Street. November 4, 2014
Rated 5.0 out of 5.0 by Fun Night with my gals! Large spacious bath room! Clean room! The bedding was exceptionally fresh smelling of ivory snow and french lavender and very comfortable! I slept like a Queen. November 4, 2014
Rated 5.0 out of 5.0 by STAFF IS AWESOME. BEST ROOM SERVICE EVER The staff is what makes this place excellent to stay. All of my requests were taken care of in a timely manner by the staff. I was pleased to stay at this hotel, and will recommend to others. November 4, 2014
Rated 1.0 out of 5.0 by Won't stay here again Room was very dusty. I'm very allergic to dust, did not sleep well and therefore was not able to enjoy the room. The place needs a revamp badly. We were misinformed by staff on the use of the breakfast vouchers included in our rate, which meant that we were not able to use them. Restaurant staff were extremely unaccommodating. This is bad service. Bad room + bad service = I will not be staying here again. November 2, 2014
Rated 4.0 out of 5.0 by Great Hotel Very nice hotel in a great location, but the hot tub has not been working for over a year and for some reason they can't or won't fix it. October 31, 2014
Rated 5.0 out of 5.0 by RESTAURANT hotel was very busy on Queen's reunion staff were working hard, but service a bit slow at times. probably needed extra staff October 28, 2014
Rated 5.0 out of 5.0 by best yet This was my best experience yet at this hotel. The staff are very good and the food is wonderful. October 28, 2014
Rated 5.0 out of 5.0 by room cleanliness Room was not as clean as expected. 1) There is an outlet box where the A/C attaches to the wall - this was extremely dusty and there was food crumbs (cashew nut) on it. 2) I had to retrieve an item from behind the chair - it was not very clean - didn't look as if it had been vaccumed back there for a while October 28, 2014
Rated 4.0 out of 5.0 by Great location on the waterfront Kingston Holiday Inn is located right on the waterfront and steps away from the tour boat for the 1,000 islands. October 26, 2014
Rated 4.0 out of 5.0 by Reunion Headqarters As previously mentioned. Following our stay we stayed on an extra d, ..ay and checked out 21st Oct/2014. If I get another survey request because I had a second confirmation number please consider these answers for that survey as well. I have stayed at this Holiday Inn many times during the years and hope to return again for future class reunions. This was our 60th and all of the classmates are over 85 years old. God willing we will all be back for our 70th. October 25, 2014
Rated 5.0 out of 5.0 by Great service I was very impressed with the helpfulness of cleaning and maintenance staff. The beds were very comfortable and room very clean. All staff at hotel were very accommodating and food was quite good. Thank you October 23, 2014
Rated 5.0 out of 5.0 by Love the view Have stayed here before. Excellent accommodations right by the waterfront. Great to have a balcony that overlooks the water. Would definitely recommend it to anyone, but you will need to be specific when reserving the room - room with water view and balcony. Enjoyed my stay there. October 23, 2014
Rated 5.0 out of 5.0 by Great stay Great stay once again. Front desk staff and restaurant staff were excellent, very friendly and efficient. Food in the restaurant was fantastic and I ate most of my meals there. Cleaning staff ensured my room was spotless each day and when my drapes had a malfunction it was addressed immediately. Will return gladly. October 21, 2014
Rated 5.0 out of 5.0 by comfort bed and great service Front desk offers warm and thoughtful service, restaurant breakfast is convenient and efficient, housekeeper has done very good job, view is nice, I can see the lake. I will strongly recommend this hotel to my friend, I am sure next time if I go to Kingston, I will choose the same hotel. Thank you. October 20, 2014
Rated 4.0 out of 5.0 by nice stay nice stay ................................................................................................................................................................................. October 20, 2014
Rated 5.0 out of 5.0 by Exceptional staff - and service. Great view, too. Staff went out of its way to ensure my comfort and value for my expense. October 19, 2014
Rated 5.0 out of 5.0 by Wonderful stay at the Holiday Inn Kingston Waterfront Wonderful hotel, great location and service! Internet worked well, great view from balcony, comfortable bed and pillows, frequent elevators. October 15, 2014
Rated 2.0 out of 5.0 by Great staff, needs remodel Needs remodeling. Rooms need better cleaning. Cramped lobby but great staff. October 14, 2014
Rated 4.0 out of 5.0 by Thankgiving in Kingston Enjoyed the location and service at the Holiday Inn. Knowledgable staff, always willing to help. October 13, 2014
Rated 4.0 out of 5.0 by Overall stay Great location. Hotel satisfactory without any significant concerns. Slightly small rooms. October 13, 2014
Rated 2.0 out of 5.0 by too expensive for the rooms condition hotel is too old and rates too high extremely disappointed with my experience at this Holiday Inn, it is far below expectation October 10, 2014
Rated 3.0 out of 5.0 by close to downtown This location is convenient to downtown - can walk to most pubs and restaurants and little shops. Hotel is old and pricey. We had a nice view of the water and a balcony but couldn't enjoy it as there was an air conditioner constantly running below us. Pool was decent, but hot tub and sauna were not working. October 9, 2014
Rated 1.0 out of 5.0 by Tired and overpriced The Kingston Waterfront Holiday Inn is a tired hotel badly in need of maintenance and renovation; at this point it is hugely overpriced. The rooms are hard to keep clean because of their poor condition (though some have great water views); the food at the in-house restaurant was very, very average and the staff poorly trained. Mind you, in general the staff was keen to please; the problem, of course, is that they do not have much to work with. We were in a room close to the pub at the end of the building and found the noise bothersome. This is not a hotel we would recommend nor return to. We come into town once a year for the K Writers Fest and will book one of the wonderful B and Bs that Kingston offers. October 9, 2014
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