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Rated 3.9 out of 5 by 245 reviewers.
Rated 4.0 out of 5.0 by Convenient and comfortable Other than a musty smelling shower curtain and having to pay for overnight parking on top of the room rate, we slept well, got in and out for our activities in good time, close to where we needed to be, and front desk staff that seemed interested in our well being. Check and check out in a breeze. July 10, 2014
Rated 5.0 out of 5.0 by Little extras The staff were very pleasant and courteous. A little wxtra were the heated bathroom floor--loved that. Overall good experience, pleasant surroundings and location. July 10, 2014
Rated 3.0 out of 5.0 by Lack of Amenities over all the hotel was very nice, my problem is that we arrived in July for a soccer tournament with our whole team, the disappointing thing was the outdoor pool was not open. If the outdoor pool is not open in July when would it be open? July 10, 2014
Rated 2.0 out of 5.0 by Clean room and nice view. The room had a nice view of the river. The room was very clean and organized. July 9, 2014
Rated 1.0 out of 5.0 by Not what I expected I was looking forward to a visit in Kingston and was greatly disappointed from the very beginning of my stay. Checked in to room and tv did not function correctly which they did fix but toilet not working correctly and leaking which I fixed later in the trip myself. The sink never worked properly in the bathroom and was never fixed. The windows in the gym are full of cob webs and need a major cleaning. It has good equipment in gym but it is in the same room as the pool - sauna - jacuzzi so it feels like you are working out in a sauna and there is only one fan. I f that was not bad enough my room was across from where the maids got their carts out at 8 each morning and they would wake us up with their loud talking and moving of the carts. The maids were excellent and the room was spotless . In defense of the hotel they did refund half of my points which I used to book this trip as I am a platinum status member. I am going to give then a 2 nd chance next year July 8, 2014
Rated 2.0 out of 5.0 by cold water no shower,poor response to the problem we reserved a corner king suite arriving 2 hours prior to our 6pm.supper appointment,we admired the beautiful room with view. we have stayed at this hotel many times in the last 3 years. at 4:30pm we decide to get ready and doing so intended to jump into the shower.the shower was cool and got colder as it ran longer. calling the front desk the clerk said "it sometimes takes longer than usual,but it will heat up.to no avail it got colder.we called again to the clerk who said"we can offer you a free breakfast".we asked for the manager who said she will come up and see,I suppose at 67 I do not know what is hot or cold.by this time we had to dress and leave.when we got back they reassured us there was hot water because they checked themselves.STILL NO HOT WATER at 10pm.we asked for another room which we got after having to move ourselves. It surprises me that the staff could not deal with the situation and had the nerve to suggest that we did not know how long it should take for hot water to come to the shower.The staff would not believe us because"there was no problem reported yesterday". the following day manager did make a cost allowance and Holiday Inn did send me a free stay coupon later. This is the service industry,I paid for a top room,no hot water relocating myself and poor handling of the situation was not expected. July 8, 2014
Rated 5.0 out of 5.0 by comfortable bed and great service We had a great stay here. Great staff, great location, the room was well planned out with an extra table for our lap top. The view of the harbor and all the boats was beautiful. The balcony was a good idea. We will be back. July 6, 2014
Rated 1.0 out of 5.0 by Don't stay at this Holiday Inn Waterfront Kingston This hotel is run down and not maintained. Wet carpets by the balcony door and between the bed and bathroom wall. The faucet in the sink in the bathroom was reversed and almost scalded myself. No secure wireless internet service. Morning paper that was promised was never delivered. Overcharged for parking. Have been a loyal Holiday Inn customer for many years, but now would not stay in a Holiday Inn again. July 6, 2014
Rated 5.0 out of 5.0 by Kingston Waterfront Holiday Inn A great place for a leisurely visit to Kingston. Fun and relaxation! July 5, 2014
Rated 5.0 out of 5.0 by Perfect location to Explore Kingston This hotel has such a good location that it's hard to overlook when your goal is to be "in the thick of things" in the heart of Kingston. The staff were friendly and the atmosphere relaxed. There was live music on the patio all afternoon. The only criticism I have is that it was so busy that the bar/wait staff couldn't keep up and we had to wait a long time for drinks. Twice we had to flag someone down to even have them acknowledge we were there. Otherwise it was a fun place to stay and I'd recommend it. July 4, 2014
Rated 5.0 out of 5.0 by Awesome stay Second time at this hotel and my fiance and I really enjoyed it. Rooms are nice and beds are really comfortable. Room service and Hotel restaurant was great. July 3, 2014
Rated 1.0 out of 5.0 by Not great service I was in town overnight for a wedding and this was the hotel for guests to stay. While I had a lovely view of the water, there was no screen on the balcony door which meant that a lot of bugs entered my room. The temperature of the water in the shower was very inconsistent, going from warm, to quite cold, to scolding hot within minutes. I was only staying for one night and the cleaning staff knocked on my door at 8:30am and then again at 10:30am, when I had a noon check-out. I found this disruptive for such a short stay. There are only hotels down the street that are similarly priced and are a much better value. July 2, 2014
Rated 5.0 out of 5.0 by Excellent Place To Stay Lets start with the girls at the front desk at check in (sorry ladies I am awful at remembering names). I did not expect to have my own personal welcome committee and parade ( the girls literally danced around and cheered for me) for being a IHG Rewards Club Member, but I got one! Excellent start to a excellent overnight getaway. Room was great, bed was like a big comfy cloud and we slept very well. Nice view from the lake side of hotel over the lake, marina and city. Breakfast buffet was very good and a large selection of foods. Hotel staff was very friendly and always said hi to us when we encountered them. I can not tell you if the staff were helpful with any problems, because we had NONE. Well run hotel, very clean inside and out. Close to everything in the city. Flowers at hotel and all through the city were incredible! We will be coming back for another stay. July 1, 2014
Rated 5.0 out of 5.0 by Location Location Great location with outstanding staff to care for your needs. Good value for the quality. July 1, 2014
Rated 1.0 out of 5.0 by rooms need attention room not clean, feces in bathroom, drains did not work, exterior of hotel dirty outdoor swimming pool inoperative. shower drain still did not work after bring to hotels attention. June 30, 2014
Rated 4.0 out of 5.0 by Comfortable and great staff For the Location it was great and the value because we booked online was very good. Nice room with a balcony. Would stay there again June 27, 2014
Rated 5.0 out of 5.0 Perfect Stay Great Location ! Ideal Location fro Business or Pleasure June 25, 2014
Rated 3.0 out of 5.0 by Clean bed and comfy But the washroom smelled of the last occupants , and the exhaust fan didnT work. Had a dried up cinnamon pancake that turned me off breakfast completed . Could not smoke on the patio even though there was no canopys and no people outside all night, also couldn't smoke on our balcony , so the girl at the desk said, had to go outside building to smoke .....not good for business , and shamefull Other hotels do not discriminate . Even though the bed was super fresh and clean it did have a heavy stench of that bleach smell , I know my wife started sneezing as soon as she pulled back the blanket cover to expose the white sheets. June 23, 2014
Rated 5.0 out of 5.0 by Excellent mini-vacation. The room was extremely comfortable with everything in working order. Water pressure in the shower was excellent. The toiletries were nice but could have been a bit larger in size for the two of us. We had room 217, which I would not recommend. The balcony was not useable and did not have a view even though it was a water view room. The concrete top of the restaurant was level with the balcony railing and was full of water with cigarette butts. We were golfing every day and were looking forward to the hot tub. The jets were not functioning while we were there. That was disappointing. The pool was great and so was the sauna. The staff, in particular Holly-Marie, was friendly and made us feel welcomed.When they learned that it was my birthday, we were given complimentary coupons for the breakfast buffet, We would definitely stay here again, just not in that room. June 23, 2014
Rated 5.0 out of 5.0 by Quite a good choice in Kingston with superb location My family stayed there for one night for our daughter's convocation. We used points and got a King executive room. Being a Platinum IHG member, I was offered complimentary breakfast buffet at the restaurant since there is no room upgrade available. It's very convenient to drive to Queen's University and there are lots of restaurants nearby. The very bad things (as always in May June 23, 2014
Rated 5.0 out of 5.0 by Hotel with a great view and excellent staff Enjoyed the relaxing atmosphere! The hotel staff were excellent and very accomidating to meet our needs while we were there. The hotel staff assisted with anything we needed in the business center and made the transition from business to leisure effortless for us!! June 23, 2014
Rated 5.0 out of 5.0 by Great Service We stayed at the Holiday Inn in Kingston while attending the Queen's University Convocation. The hotel location is great, within walking distance of restaurants and downtown. The staff were very friendly and accommodating. June 20, 2014
Rated 5.0 out of 5.0 by Great Fathers Day The hotel was excellant and the staff was friendly and helpful at all times. Well appointed Hotel with all the amenities, close to everything and dining on the River Front was spectacular. June 20, 2014
Rated 2.0 out of 5.0 by Needs a facelift Run down. Very much showing its age. Terrible service in the restaurant at breakfast. I had ongoing problems with not having enough hot water. No in-room movies. All in all, I would go somewhere else next time. Poor value for the money. June 18, 2014
Rated 5.0 out of 5.0 by Great room, great view, with moth ball smell The stay at this hotel was good and would recommend it. The staff was excellent to deal with. Good view of the harbour and lake. The down sides, the room smelt like moth balls so we slept with the garden doors open at night and left hem open throughout the day to get in some fresh air. The hotel has only one computer available for public use and it seems to be an after thought as it is located in a public area in a back hallway. June 18, 2014
Rated 3.0 out of 5.0 by Rooms are meh, view is lovely, staff was excellent The hotel interior could use some refreshing - the decor is a bit bland and tired and the bathroom lighting isn't great. The waterfront view was terrific and the staff was excellent at every level. June 16, 2014
Rated 5.0 out of 5.0 by Good stay Good value and excellent venue. Waterfront attractions close by, and numerous good restaurants in easy walking distance. June 16, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service Bathroom fixtures could use updating, shower pressure difficult to regulate and tub past its prime. June 14, 2014
Rated 5.0 out of 5.0 by Overall Great Hotel Was there for 2 nights, staff is just amazing starting with the Front Desk, and it just carries on from there. Great location.. June 12, 2014
Rated 4.0 out of 5.0 by great service The staff was most accommodating and helpful when required. The service was very good. June 11, 2014
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