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Rated 4.0 out of 5 by 505 reviewers.
Rated 5.0 out of 5.0 by Very Nice Hotel, good location We stayed at this hotel for our first Family Reunion. Everything went very smoothly. We were a big group and hotel staff was very accommodating. August 26, 2015
Rated 5.0 out of 5.0 by Beautiful room and friendly staff Loved our river-view room with the balcony and extremely comfortable bed! August 26, 2015
Rated 5.0 out of 5.0 by Excellent hotel Terrific staff - very helpful with a few minor problems that arose during our stay. August 26, 2015
Rated 5.0 out of 5.0 by Great staff From reception personnel to restaurant servers, we were treated like royalty. They made our stay super special, along with the wonderful suite we stayed in. Having stayed at other hotels in Kingston, this is by far the best. We will not even bother looking anywhere else when we return to Kingston. Thank you for your excellent service. August 26, 2015
Rated 1.0 out of 5.0 by Little to no value in "Executive" room For our family stop over in Kingston we chose the Holiday Inn Waterfront Kingston Hotel and elected to get an "Executive" room thinking that IHG would have similar "Executive" options as other majorl franchises. If there were any "Executive" room perks then they were not communicated and the room was no where near what I am used to as an "Executive" room. The room we got #313 smelled like dirty gym socks especially in the shower curtain of the tiny cramped out of date bathroom. Bathing children in that bathroom was an exercise in aggravation, as you can barely fit one person in there and be able to close the door. The room was tiny, with out of date furniture and carpeting and for an "executive" room at a very high price per night offered little more than your average side of the road independent motel. The only saving grace for this hotel was the balconies and the views, which are quickly forgetting when faced with the rest of the experience. The indoor pool was shut down for renovation, a fact we were only made aware of at check in, not in advance on the website, in any email confirmations or phone. My children were very disappointed, only adding to our family's overall regret in choosing this hotel. I am new IHG member becoming a member after staying in Puebla, MX on business #a trip I never received my points for#. After this experience plus my past history with IHG #Not getting points for a stay# I am questioning my decision to even be a member or use IHG when booking travel for leisure and business. Next Time I am in Kingston I will book at the other major hotel chains which offer real executive rooms, perks and an equivalent location and water front view. August 25, 2015
Rated 5.0 out of 5.0 by What a beautiful setting and relaxing get-away! Love, love, love this hotel! Kingston is one of my favourite cities and when I visit, I always stay at this property. It is so conveniently located to everything that I need! The setting is absolutely beautiful....our guestroom overlooked the water and we did allot of walking downtown Kingston....check in was a breeze and breakfast in the restaurant was great. Lunch on the patio was also delicious and next time we will be planning our get-away around the Blues Schedule on the patio! Highly recommend this hotel! August 25, 2015
Rated 5.0 out of 5.0 by An AMAZING experience My husband and I had the pleasure of staying at this hotel earlier this month. By far the best location in the city - just steps away from great dining and shopping. This hotel is situated right on the harbourfront, so you can enjoy nice romantic walks and just relax. Upon arrival, we were greeted by a warm, friendly and professional team at the front desk. Provided lots of information on the area, pointed out some of the amenities available to us, and even followed up with us throughout our stay to make sure we were having a great time in their city. Amazing service! The room was well appointed with a nice King sized bed, and it was spotless. I used to work in hotels years ago, and always tend to inspect the hotel room out of old habits (drives my husband crazy), and this place was perfect. Lots of attention to details that make it obvious the housekeeping staff give lots of care! All in all - great experience, and can't wait to return to Kingston for our next mini vacation! August 24, 2015
Rated 2.0 out of 5.0 by Hotel upgrades We felt the location was great but the room was about 20 years old. For the price charged the room and hotel was not worth it. Our room and the hallways, etc. can certainly use a major overall. August 23, 2015
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