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Rated 3.9 out of 5 by 350 reviewers.
Rated 4.0 out of 5.0 by Good Food and Beverage service, comfortable bed. Overall experience was good but wish the rate will be a little more affordable. January 27, 2015
Rated 5.0 out of 5.0 by Always Consistently Good The Hotel was filled to capacity yet the staff carried on seamlessly with smiles. No request was too much for them. All the staff I encountered continually asked me if all was ok and if there was anything they could do for me. This is my weekly go to hotel as I can always expect a consistent level of great service. The only one issue I have is that I wish that the hotel would bring back their complimentary newspapers as the only paper they now carry, the Globe, is gone early in the morning with the number of copies they receive. January 25, 2015
Rated 5.0 out of 5.0 by Great Experience The room was exceptional, huge, a separate work area and louge area. Pool, hot tub and sauna made for a great relaxing time. The staff in the bar/restaurant were friendly and the service was great. Check in was easy and fast. We were able to get into our room early which was a huge bonus! I would recommend this hotel and we look forward to our next stay here. January 18, 2015
Rated 1.0 out of 5.0 by Jan 9/15 Stay Due to being place across from a Queen's University meeting I was disturbed the whole time during my stay. When I complained to the front desk 3 times nothing was done and in fact they stated that they heard no noise. When checking out the front desk stated they did not receive any noise complaints from my room. I refused to pay and after a brief discussion they did agree which is their saving grace of the whole experience. January 12, 2015
Rated 5.0 out of 5.0 by Anniversary Visit My wife and I were visiting family in Toronto and Ottawa over the Christmas holidays and we needed a break to celebrate our second year wedding anniversary. So what better place to stop than directly between the two in Kingston. We had a great stay. The hotel staff were extremely friendly and accommodating. It was the perfect celebratory respite! January 8, 2015
Rated 4.0 out of 5.0 by clean but noisy For the past 6 years, I have consistently stayed at the Kingston Waterfront Holiday Inn. I have found the Front Desk Staff to be pleasant and the rooms to be clean, but the hotel is consistently noisy for a working professional to have an overnight stay. I have tried a variety of room locations and repeatedly asked for a quiet room. Initially, I thought that I was simply unlucky. During my last two-night stay, however, I moved rooms twice and upgraded to ensure a quiet room at the end of the hall on the Executive floor. Why would the Front Desk Staff put a working executive who has specifically requested a quiet room beside a family with two rambunctious young children who slammed the door and banged on the walls until 10:33 p.m., recommencing at 6:14 a.m.? Incomprehensible and disappointing, but clean. January 8, 2015
Rated 2.0 out of 5.0 by Loud/no hot water New years so yes I expect some noise, just not what we experienced, and no hot water in the evening. Very disappointed. January 7, 2015
Rated 5.0 out of 5.0 by Great Front Desk Staff Eden was particularly helpful with dinner suggestions and local information. The hotel was perfectly located to watch the fireworks and to walk around downtown. January 5, 2015
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