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Rated 4.0 out of 5 by 470 reviewers.
Rated 5.0 out of 5.0 by It provided a room which we needed overall everything was clean and good Not too much noise at night close to hospital for us July 31, 2015
Rated 4.0 out of 5.0 by Some Small Problems We have stayed at this hotel several times. This time however, the restaurant seemed to be in disarray. We order cocktails on the patio 2 times and each time it took at least 15 minutes to have them delivered. Tables weren't being cleared, etc. Total disarray. We ate out at other restaurants due to the poor service. The waitresses were very congenial so I don't think they were the cause. Hope to see improvement. The other problem is that the hotel is starting to show its age. Balcony carpets dirty and loosening, rust in the tub drains, needing paint touch up, etc. Some minor renovation is needed. We still enjoyed our stay as this hotel has the best location in Kingston. We hope this review has been helpful. July 31, 2015
Rated 1.0 out of 5.0 by Excellent Staff, Hotel Needs Work Let me start by saying that the staff here is very friendly and work very hard to make your stay very comfortable. However the hotel itself is in poor condition and is in need of repair. Upon entering our room the AC did not work and the balcony was covered with bird droppings and cigarette ashes. The staff quickly responded to get our AC working and clean the balcony. Other issues in the room included the bathroom door not being able to close, the tub faucet continuously dripped and the overall finished were very dated and tired, not what I've come to expect from the Holiday Inn. After finally getting our 9 month old daughter to sleep our AC broke down again. This time the unit had to be replaced completely. This was done in a very timely manner (Maintenance guy Kevin is the man) but was a major inconvenience trying to get our daughter back to sleep and enjoying our evening. At the end of the day we booked for a relaxing night out of town, this trip was far from relaxing, I will not be back to visit this hotel ever again, there are many more choices in the immediate area. July 29, 2015
Rated 5.0 out of 5.0 by Spent a week Had a great stay. Breakfast was included and really enjoyable. Had the same waitress each morning and she was awesome. Particularly impressed with the staff that cleaned my room. did an excellent job, so I left her a tip. Hope she got it. Super friendly staff, tip them, they deserve it! July 27, 2015
Rated 2.0 out of 5.0 by Disgusting balcony The room was so-so clean, the A/C did nothing but blast frigid air and the balcony was absolutely filthy and disgusting. Cobwebs, dead bugs, dirt. Used towels to cover chairs. The restaurant was not all that clean particularly the chairs. Problems were reported yet nothing was done. July 27, 2015
Rated 5.0 out of 5.0 by comfortable bed and great service our stay was wonderful, the woman taking care of our room was very professional, heart warming, friendly. she made us feel as if we were home. she took care of of all our request, she provided us with information on the area.her name was chantel, which we will not forget.she made our stay wonderful July 23, 2015
Rated 3.0 out of 5.0 by Nice room/low value!! Overall decent experience with room but costly and customer service lacked!! July 21, 2015
Rated 3.0 out of 5.0 by Some good, some not so good... The pleasant and helpful staff made up for the lacking functionality of the room, esp the bathroom! Decor was dated, room was small. However, beds were comfortable, room was quiet and clean, staff is great. Made sure we stayed on the harbour side of hotel, not just for the view, but there is noise from bridge traffic on the opposite side of hotel. July 17, 2015
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