Rated 3.9 out of 5 by 396
Rated 5.0 out of 5.0 by Peterpq3 Excellent Location
We picked up our new motorcycles and were riding back from Ajax to Ottawa. We decided to stop in Kingston for the night and eat out. The Hotel was excellent and found us a King Size bed and a nice room. They helped us find a restaurant that served excellent sea food as that was what we wanted.
There is shopping and much to see within walking distances. The rooms were clean and well appointed.
April 16, 2015
Rated 5.0 out of 5.0 by stephie1989 Clean and Comfy
The stay was great. The staff at this hotel are very curtious and always available when required. The rooms are not over priced considering there great location and views. the beds and pillows are very confy and the rooms are very clean.
April 16, 2015
Rated 5.0 out of 5.0 by Lois1234 Staff were excellent
We only stayed one night but our room was delightful. It overlooked the bay in Kingston and had a lovely balcony. The balcony chairs were dirty and my husband called down to front desk to see if we could have them cleaned. Housekeeping came up right away to take care of this. Beds were very comfortable and the noise level in the halls was minimal during the night.
April 15, 2015
Rated 5.0 out of 5.0 by Crxtfr April 8 CJL
Excellent location, great restaurants close by. Great view from the roon (335) and great service and food at the hotel bar and restaurant.
Parking should be free for guests and they need to address the hot water delay.
April 12, 2015
Rated 1.0 out of 5.0 by Araf Disappointed, again.
This was a complimentary stay as a result of a disappointing one at the end of September. This property was one of my favourite in Kingston between the years of 2001 and 2005. I was looking forward to returning with my husband as I introduced him to a city that is dear to me. In the fall, the hot tub was closed, the exercise equipment was not up to date, and the pool was dirty. We had a person accidentally clean our room before we had checked out, and when we returned to our room for a nap before a long drive home, she was visibly (and verbally) upset. We wrote management and were offered a return visit so that they could show us better. Unfortunately, this past weekend when my husband returned, the pool was in a similar state, there was even a bandaid in it. Trying to be understanding, he reported this to the staff at the front who said "thanks, I'll let someone know". There was no apology. We choose our hotels with pools intentionally. We pay more for them as it is an important part of the hotel experience for us. We expect them to be swimable. We also expect to feel "at home", not like an intrusion even we return to our room for a nap. Although we keep our rooms fairly tidy, until we have checked out, we consider the room ours. We really hope that the Holiday Inn brand can help turn this hotel around, or might consider thanking their name off of this location. Good luck in the future. We will not be back.
April 9, 2015
Rated 5.0 out of 5.0 by hobbies1 Great stay
Had a great stay. Hotel very clean and comfortable. Staff very efficient, friendly and helpful. Beds very comfortable with lovely fresh linens and great pillows.TV great. Heat control perfect. Overall a great stay wish we had had a longer stay in order to enjoy hot tub and pool.
April 7, 2015
Rated 3.0 out of 5.0 by trev67 fair service but friendly staff
dated rooms, smelly hallways and given wrong bill...the rooms were ok but not as nice as comparables...cig smoke in the hall ways and staff tried to fix but it occured numerous times....
April 7, 2015
Rated 1.0 out of 5.0 by BambyEyes Great Location and View of Harbor. That's about all.
Upon arrival, the front desk staff were excellent for check in. Quick, efficient and friendly. Hotel is conveniently located to the main strip with shops and restaurants all within short walking distance. View from hotel room was very nice. Waterfront. However, the hotel room itself was dated, the carpets were slightly worn and tattered. There were no plug sockets in the bathroom for my curling iron and only one plug socket at the base of a lamp to charge my laptop. The main room ceiling showed evidence of water damage and the bathroom was so tiny and poorly laid out that you could not close the door if you were on the commode, and to take a shower you had to hug the bathroom counter to close the door while your legs brushed the toilet bowl. The walls and ceilings are paper-thin. I could hear all of the foot traffic in the hallways at all hours of the night - other guests walking and talking as if they were standing right beside me in the room. The worst part was hearing the guest above me using the toilet in the dark of night and early morning. I don't need to hear that! Disgusting. At check out, the front desk clerk was quick to take my key and wish me a nice day, but did not ask me about my stay. At that point I just handed my key over and walked out the front door.
April 7, 2015