Rated 3.8 out of 5 by 152
Rated 5.0 out of 5.0 by debray wonderful experience
My husband stayed for 3 nights and i stayed for 2 nights. I was recuperating from surgery performed at the hospital. The front desk staff ensured that we had a quiet area to rest as well as close to the ice machine, in case i needed it. The housekeeping staff gave me a few bottles of toiletries for my hospital staff, as i forgot mine and ensured i had extra towels for the bed for after surgery. The beds were very comfortable and the pillows were just perfect. Staff, including management, assisted on our exit day to assist me to our truck and get all the luggage into our car, as i was not up to par when we left. I had concerns with leaving on our exit day and staff assured us that we would work together, if needed, to stay longer.
Our only complaint and i am not sure in my case that it may have been due to being ill awaiting surgery that last few months, was the restaurant food. We found the food only fair. We tend to eat non-spicy plainer foods. I would have loved a simple soup/bread combo or salad and chicken with bread combo. Hopefully i didn't just miss this on the menu due to pre-op jitters!
Other than the food, we loved everything about the hotel and hope to return with our follow-up appointment in a few months.
February 25, 2014
Rated 5.0 out of 5.0 by dddd99 excellent stay
second time I stayed at this hotel, it was again without complaint, friendly staff clean facilities and ideal location. the friendly staff really make the difference.
February 13, 2014
Rated 5.0 out of 5.0 by JudgeR Clean, comfortable, quiet rooms
Having travelled extensively I am of the view that other than a clean comfortable room, that staff play the most important role in the operation of a hotel. Having said that the Kingston Holiday Inn Waterfront has the most personable, friendly and helpful staff of any hotel I have ever stayed at. They will go out of their way to ensure all is well with your stay. If you stay there a few times they will remember your name and your preferences regarding room location etc. As you are checking in be prepared to be on your way to your room within a couple of minutes. Check in and out is a breeze. If something is not right speak to the staff and it shall be corrected. The location of this property being right downtown also makes it desirable. This location is always my go to hotel when I am in Kingston. There is no better.
February 12, 2014