Rated 3.8 out of 5 by 213
Rated 3.0 out of 5.0 by Canadian Traveler A Little Past Its Prime
We've stayed here a number of times, great views of the Kingston harbour. But the balcony was littered with pidgeon droppings; in fact a bird came to nest on top of the outside light several times while we were there; no one had cleaned for over a week.
We paid a little extra for an Executive room but the Wi-Fi was very poor, constantly dropping connection and then trying to sign back in again. I wanted to leave a note but there was no pen or note pad in the room.
It's time for a remodelling and upgrade; needs more easily accessible electrical outlets; anti pigeon wires on the balcony and an upgrade to the bathroom.
July 22, 2014
Rated 2.0 out of 5.0 by Mitziman not memmorable
On our second night at about 11:00 pm, we noticed hundreds of bugs on our ceiling and more and more flying around us. We called the front desk to report the problem. The hotel staff came up with a can of what looked like RAID. I told her that we would not sleep in the room if she sprayed this chemical over our bed. She abandonned the idea and went to get a vaccum cleaner to suck up the bugs. This worked, however the horrid smell coming out of the vaccum cleaner convinced us that we could no longer stomach the dreadful stench. I went to the front desk to request another room as the smell was unbearable. To the manager's credit, she immediately assigned us to another equivalent room one flight up. The room was clean and free of bugs. We had a very good night sleep.
July 22, 2014
Rated 5.0 out of 5.0 by JudgeR Clean Rooms, Comfy Beds, Good Food , Super Staff
Not many hotels have signage advising their guests to advice the hotel staff if you are not satisfied with anything. If something is not a 10 then they want you to advise them so they can correct it immediately and make it right. In that regard this property does not disappoint. The staff are awesome. Smiling, helpful and always looking to make your stay even better. Check in at this hotel is a breeze as is checkout. I like the parking which is at the front of the hotel in a well lit lot and just steps from the main entrance. Fresh hot buffet breakfast for those who want to eat and get going to their meetings or on the road. Clean comfortable rooms with heavenly beds, decent food and super staff is what you can expect. To me that ads up to a 10.
July 20, 2014