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Rated 3.8 out of 5 by 204 reviewers.
Rated 4.0 out of 5.0 by Enjoyable stay My wife and I stayed here recently and had a very good experience. The staff was very good and catered to any needs. The location is close to many nice restuarants and attractions which makes it a good overall location. We thought the breakfast was a little too expensive but you do have many choices of food. Overall is was a very good experience and we will stay there again. January 9, 2013
Rated 1.0 out of 5.0 by Never again This was the worse hotel experience in my life. We will not come back. Do not recommend for anyone. January 9, 2013
Rated 5.0 out of 5.0 by excellent staff This is our third visit. every visit it has been a a great experience. I definitlly recommend this hotel. January 4, 2013
Rated 2.0 out of 5.0 by So Very Disappointing.... My son and I stayed at this hotel for 5 nights (was in town for a soccer tournament). The room smelled musty, the bathroom faucet leaked on the floor, the fridge did not work AND I had to personally call to get ANY type of room cleaning service done. The first day I waived it because we checked in so late the night before and we wanted to sleep in, but the 2nd and 3rd days, nothing! I would call when we got back to our room (usually around 7 pm or so) and was told that the room cleaning personnel were "still working", but they never showed. On day 4, I called first thing in the morning and told them I wanted the room cleaned first thing in the am and would call back to tell them what time we were leaving. We get back and the cleaning was BARELY done, they didn't leave any wash cloths, and no new soap/shampoo was left either. Also during our stay there was a power outage in the area, which is not the hotel's fault, but when I called the front desk about it, the girl was rude and basically told me to 'wait it out' and 'deal with it like everyone else'. Really? Now THAT was some great Customer Service! I was just so very disappointed. We spent a LOT of money to travel to FL and stay at that hotel, and we certainly will never stay there again. Also, I am in charge of travel at my place of employment and I will never book any of our employees there either. What was even funnier is when I made the reservation, they switched me over "for a deal", and they are trying to make this hotel a timeshare. Good Luck with that one! No way..... January 3, 2013
Rated 2.0 out of 5.0 by Location & Comfort The only good thing is location & having a bunk bed for the kids. Once we get off the elevator the smell of the hallway was bad, A lot of things are missing, the top bunk sheets was dirty, the bathroom was very tight and the worst part is the airconditioner was blowing on my face while trying to get sleep & very noisy we can hear the wind blowing & traffic from the highway. January 2, 2013
Rated 5.0 out of 5.0 by Love it! We definitely got our monies worth, already planning another trip. Thank you and see you all soon. December 14, 2012
Rated 5.0 out of 5.0 by Staff All staff that we had come in contact with were friendly and very helpful. The only negative is the bathrooms need to be updated. They were clean but tired looking. December 7, 2012
Rated 4.0 out of 5.0 by Away from the bustle We stayed at this hotel at both ends of our holiday touring Southern Florida. Arriving from the airport. we were allocated a pleasant room, and we enjoyed our 3 days' stay, relaxing and using the pool, as well as refreshing our memories of the surrounding city. Two weeks later we had booked into a different Orlando hotel, but after one night we transferred to this hotel,as it was so much more relaxing, yet all the attractions were nearby. I think it was the attitude of the staff in particular which made the hotel so attractive to us, a couple in our 70s. November 21, 2012
Rated 4.0 out of 5.0 by Staff Really GREAT staff. Very helpful and knowledgeable. November 19, 2012
Rated 4.0 out of 5.0 by Great location and friendly staff Clean hotel, comfortable room, friendly staff, great location for visiting Disney and situated across the street from Old Town. I won 2 free continental breakfasts from a scratch-off ticket they gave me upon check in. They were nice enough to let me trade that for 1 full American breakfast....good buffet. The big pool looked nice, though I didn't have a chance to go swimming. Jacuzzi had nice hot water to relax muscles in after walking around Disney. Unfortunately, most of the jets weren't working that night...I did tell the staff so they could fix it and they did write it on their list to have fixed. My room (and it looked like a few others) didn't have any black-out drapes. If I had been staying longer and noticed earlier in the evening, I would have asked for the drapes or a different room. I'm sure they would have accomodated me, as all of the staff I interacted with were very friendly and helpful. Also, I was lucky enough to find a groupon for this hotel when I wanted to go, so I got a great deal. November 14, 2012
Rated 3.0 out of 5.0 by Bad Experience We stay at this hotel every year, although the room was clean and beds comfortable, the air conditioning drove us mad, the regulator would not turn down and all night when it kick in it made a loud noise waking me and my husband up. Also their was repairs being done at the hotel and at 7.30 am on a Sunday !!! the crane they were using started up and made shocking racket, waking up me and my husband and my daughter and her friend, who were staying in the adjourning room. If we had been staying more than one night i think we would have found another hotel. November 8, 2012
Rated 5.0 out of 5.0 Front Desk Melissa was excellent. I had a couple of cards to put charges on. She was very accommodating and made it easy. November 7, 2012
Rated 5.0 out of 5.0 Great hotel! Great hotel! I liked the amenities in the hotel! It provided great rooms and services. October 25, 2012
Rated 3.0 out of 5.0 by main gate staff need to lighten up a bit and great their customers October 23, 2012
Rated 4.0 out of 5.0 by EXCELENTE UBICACION La atención del personal fue muy amable y la ubicación del hotel es excelente pues estuvimos a muy poca distancia de los parques tematicos, del aeropuerto y de los Outlet. October 5, 2012
Rated 1.0 out of 5.0 by Rude staff, hotel old and in need of repairs. I have never been treated so rudely by hotel management and staff in all my years staying at HI. They treated me like I was some person trying to take advantage of them and refused to listen to my complaints. This hotel is in serious need of an upgrade and courtesy training for all management and staff. October 1, 2012
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