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Rated 3.9 out of 5 by 75 reviewers.
Rated 4.0 out of 5.0 by 1st night / Monday Feb. 24, 2014 The front staff was delightful and helpful being new to the area. Late that night I extended my stay using IHG app. In the morning I went to the front desk to advise them that I extended by one night and could I stay in the room I had been assigned the night before. The woman said "no I'm sorry your room is reserved for that night" but I will get you your new room assignment, come back and see me after your breakfast. I was relocated to an old section of the hotel that was quite antiquated. The next morning I went into get my breakfast and found out that it was not included in my room rate. Later I found out that the only reason I was moved out of the main hotel is because when I made the 2nd reservation I failed to click on the room that included breakfast in the rate. If the woman had just told me that Tuesday morning I would have gladly paid for breakfast! February 28, 2014
Rated 4.0 out of 5.0 by Good Service Good quality breakfast. Very good overall service from check in to check out and would recommend to anyone requiring accommodations in the area. February 22, 2014
Rated 4.0 out of 5.0 by manager The property was nice and the staff was excellent but the room towels were aweful. They must be 5 years old. February 14, 2014
Rated 5.0 out of 5.0 by Great Place to stay Wonderful place to stay. Staff are warm and welcoming. You feel as though you are right at home. Staff take the time to notice the little things that make your stay that much more rewarding. Stayed for a training class for 4 days. Food was excellent in the meeting room. I dined in the Restaurant at night and it was excellent as well. February 12, 2014
Rated 5.0 out of 5.0 by Great Service and great food I spent four nights at the Holiday Inn Kitchener for a Sales Seminar and can truly say what an amazing stay I had. The room was comfortable and lovely. We were in their meeting space every day that included continental breakfast and breaks with snacks. The food and beverages were always replenished and the banquet staff were very nice and provided amazing service. We also were provided with lunch everyday and the food was fantastic. I ended up with a cold the last night that I was there and the sales staff sent up tea for me tomake me feel better. What an amazing team at the Holiday Inn Kitchener-Waterloo Conference Centre!! Thank you. February 10, 2014
Rated 5.0 out of 5.0 by Excellent overall Room was bright and airy, housekeeping friendly and engaged. I stayed much longer than expected, and received only the best service. Two details kept it from being perfect: the guest entrance card reader was exposed to snowstorms, and either the reader didn't work, or the lock wouldn't open; on weekends, other guests visiting in large groups, with excitable tweens, were rather rowdy in the halls. February 8, 2014
Rated 4.0 out of 5.0 by Comfortable stay and very nice food We just stayed for one night. Room was overheated when we arrived, but quickly came back to a normal room temerature with a bit of fiddling with the room's heater. Bed's were comfortable and staff friendly. The big surprise was how good the food was in the hotel restaurant! And reasonably priced, too. February 3, 2014
Rated 5.0 out of 5.0 by The best Venue to Hold ANY function We have been with the Holiday Inn Kitchener for many Years. We run 2 of Ontario's Largest Dart tournaments Every year at this venue. The staff is amazing. The management is better then any other I have ever dealt with. If you are on the fence about what Hotel/Venue you would like to hold your Event at, Let me tell you there is No one better then The Holiday Inn Kitchener. Chad Hergott. Convener of K-W TRI CITY DART OPEN & FIND-A-PART DART CLASSIC January 31, 2014
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