Rated 3.7 out of 5 by 59
Rated 5.0 out of 5.0 by Derek1379 Friendly and knowledgeable.
I recently stayed for 5 nights for work and found the staff to be extremely helpful and knowledgeable. The room I reserved was spacious and inviting. The hotel is close to a large shopping center that was very convenient when I had some downtime from work.
November 22, 2013
Rated 5.0 out of 5.0 by leafs83 Worth the visit.
My experience at this holiday inn has been exceptional. The staff is very friendly & will go out of there way to make your stay as convenient as possible. The gym is perfect for a quick workout, never busy & provides the necessary equipment needed. Not a big fan of the hotel food but am very pleased with what they have to offer & pretty tasty!!
November 11, 2013
Rated 5.0 out of 5.0 by mikey0992 fantastic stay
Hsd a fantastic stay they make you feel as close to home as possible. Great service and great staff and they always have a smile.
November 11, 2013
Rated 3.0 out of 5.0 by Alexis1994 Fair
Very disappointed in this stay. Was put in the towers and had a long walk to front desk area. Was not offered an up grade (Platnuim) until 9:00pm after I was already in bed. My past stays in this hotel were much better.
November 10, 2013
Rated 5.0 out of 5.0 by Tapehead705 Wonderful rooms & banquet facility
Loved the rooms and felt very much at home with the great service I received.
Attended a large banquet (350+) and was veryhappy with how quickly food was replenished. Great job by all involved!
November 7, 2013
Rated 3.0 out of 5.0 by bookwomanmf Great restaurant
Food was delicious. Staff were professional and courteous. Room decor badly needs update.
November 6, 2013
Rated 5.0 out of 5.0 by Oves Great to be back
It has been some time since I have visted the K/W area (about 3 years). Upon arrival at the Front Desk of the Holiday Inn Kitchener-Waterloo, I was greeted by Eva who still remembered me. While getting my room set up, she called the Manager On Duty (Hassan) who soon appeared to greet me and welcome me back to the hotel.
Because it has been some time since staying here, I really did notice some of the great changes which have happened at the hotel. The new fitness centre looks great. Also love the new look for the breakfast buffet in the Restaurant and it's great to see you still support the local community by serving some of those great craft beer in the lounge.
I don't want to sound too overly nostalgic as every hotel has its challenges and this one is no exception. The difference here is that if ever a problem does arise they take care of it and make things right. I think this most likely has to do with the leadership and the culture which is inherently part of this hotel.
Thanks so much for the warm welcome and the friendliness of the entire hotel staff. Hope to be back in the near future.
November 2, 2013
Rated 4.0 out of 5.0 by SmileysMR Slow to start
Recently stayed here with a hockey team. I will say this, the Staff was fantastic and accommodating - Well done to the team at the Holiday inn Kitchener-Waterloo!
Day one, the furnace didnt'y work, so we froze a wee bit as it was blowing cold air. Called for service at 6:00 a.m. and someone came around 1 p.m.
Restaurant - day one was weak and disappointing - we waited a really long time for food and since we needed to get to our next game, wasn't great. We did get compensated for the delay in receiving food, so this was nice customer service, although we would have preferred it on time.
Buffet was great for breakfast in the morning and their wraps and pizzas are fantastic. Day two was a much better experience.
Close to everything, rinks, shopping, restaurants.
It was slow to start, but they turned it around and i would recommend this hotel. FYI - BEST SLEEP EVER AT A HOTEL!
October 30, 2013