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Rated 3.9 out of 5 by 118 reviewers.
Rated 4.0 out of 5.0 by comfortable the rooms are clean and beds comfortable...TV good...air conditioned working properly...first floor very good especially for access for luggages to and from your car....dining room very good ...staff very nice and outside not pleasant but to be expected....access to 401 excellent... July 24, 2014
Rated 5.0 out of 5.0 by Unmatched Customer Service! We have been using the Holiday Inn on Fairway Road for many years now, and year after year we continue to be impressed. All the staff all the way from the General Manager to housekeeping understand the meaning of customer service. Even through the renovation process the guest experience has not suffered one bit. We have used the services of this Holiday Inn for many of our clients that we bring in from all over the world and all have always been extremely happy with the hotel. We will continue to support this well run organization. July 24, 2014
Rated 5.0 out of 5.0 by Superb service even though the property is undergoing renovations, it is impossible to overlook the staff's desire to provide outstanding service at a moderate price. July 23, 2014
Rated 2.0 out of 5.0 by Construction Ugh.... I was extremely disappointed to find out that the hotel was under construction. I wish I would had been informed of this prior to booking, I would have stayed somewhere else. It was a great inconvenience "searching" for the front desk, and walking all over the place trying to locate my room, which was at the opposite end of the building. I had to go outside just to reach my room, and the elevators were inoperable due to the construction. I have always had a great experience when staying with Holiday Inn, but now I must re-consider after this experience. It is almost like the cleaning gave up, because they figured everything was under construction anyway. The staff was as accommodating as possible considering the situation. I felt bad for them. To top it off, I had to pay full price for a room that did not merit such a cost. July 21, 2014
Rated 5.0 out of 5.0 by Over all experiance We stayed for four nights. The staff could not have been more helpful. There is a great shuttle to and from the airport and train station. Would certainly recommend this hotel to friends. July 21, 2014
Rated 1.0 out of 5.0 Hotel under construction. When I checked in, I expressed displeasure that the hotel was under construction. The man at the front desk said that it was noted on the website since May. When I return home, I checked the website again and could find no mention that it was under construction. Worse yet, my room was dirty, and the air-conditioner made a terrible bracket. A woman at the front desk was very kind and offered to buy me breakfast and give me additional points. That was very much appreciated. However, I slept poorly and was aggravated and so my stay was less-than-perfect. As a platinum member, I expect more. July 20, 2014
Rated 3.0 out of 5.0 by CONSTRUCTION Hotel under heavy construction! Noisy and indoor pool closed! July 20, 2014
Rated 5.0 out of 5.0 by Great Staff The hotel is under renovations but the staff make it up with their service can't wait to go back once the renovations are completed in next month July 11, 2014
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