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Rated 3.9 out of 5 by 75 reviewers.
Rated 5.0 out of 5.0 by Beautiful Stay as always Once again, thank you for the perfect stay. From check-in with Eva (thanks so much Eva) to Christmas Day check-out - perfect. Had a much needed rest.....also, after enjoying this hotel for the past 10 years, have decided we have no reason to stay anywhere else when in this area. December 31, 2013
Rated 5.0 out of 5.0 by Number one hotel in Kitchener!! This is simply the best Hotel in Kitchener/waterloo. The service is excellent, the rooms are clean and the buffet breakfast is great. After a stressful day there is nothing better than enjoying the swimming pool and the sauna. I will definitely go back again in 2014. My home away from home. December 29, 2013
Rated 5.0 out of 5.0 by Great Stay Amazing stay during holidays. The staff are very friendly. The room we were assigned was perfect for our requirements. Thanks for making our stay enjoyable December 28, 2013
Rated 3.0 out of 5.0 by nicky Pricey check in staff great Long walk and no elevator to older part of hotel December 18, 2013
Rated 5.0 out of 5.0 by An enjoyable hotel experience in Kitchener/Waterloo What I noticed first was that each staff member greeted me when I arrived. The room was very clean and comfortable. Even though it was near a main highway, the noise was kept at a minimum. Settling my room was efficient and friendly. The staff was very helpful with the questions I asked. I had breakfasts and dinners there and enjoyed the meals. I especially appreciated the fact that the food came from the local farming community which made it particularly fresh and good. I was even given a pleasant farewell when I left. Even though my stay was only two nights, I'd be very happy to stay there again! December 17, 2013
Rated 5.0 out of 5.0 by EXCELLENT EXPERIENCE This was my first time staying here but it won't be my last! Everything about my stay was excellent - I loved it. Beautiful room, great staff, fabulous food - couldn't ask for anything more. December 4, 2013
Rated 5.0 out of 5.0 by Guest of the day Chosen as the guest of the day- got Royal treatment. Only grief - asked front desk to email me the bill -did not receive that December 4, 2013
Rated 5.0 out of 5.0 by Amazing stay! The hotel was one of the best i've ever been too! Hotel staff put the experience over the top! December 3, 2013
Rated 5.0 out of 5.0 by Friendly and knowledgeable. I recently stayed for 5 nights for work and found the staff to be extremely helpful and knowledgeable. The room I reserved was spacious and inviting. The hotel is close to a large shopping center that was very convenient when I had some downtime from work. November 22, 2013
Rated 5.0 out of 5.0 by Worth the visit. My experience at this holiday inn has been exceptional. The staff is very friendly & will go out of there way to make your stay as convenient as possible. The gym is perfect for a quick workout, never busy & provides the necessary equipment needed. Not a big fan of the hotel food but am very pleased with what they have to offer & pretty tasty!! November 11, 2013
Rated 5.0 out of 5.0 by fantastic stay Hsd a fantastic stay they make you feel as close to home as possible. Great service and great staff and they always have a smile. November 11, 2013
Rated 3.0 out of 5.0 by Fair Very disappointed in this stay. Was put in the towers and had a long walk to front desk area. Was not offered an up grade (Platnuim) until 9:00pm after I was already in bed. My past stays in this hotel were much better. November 10, 2013
Rated 5.0 out of 5.0 by Wonderful rooms & banquet facility Loved the rooms and felt very much at home with the great service I received. Attended a large banquet (350+) and was veryhappy with how quickly food was replenished. Great job by all involved! November 7, 2013
Rated 3.0 out of 5.0 by Great restaurant Food was delicious. Staff were professional and courteous. Room decor badly needs update. November 6, 2013
Rated 5.0 out of 5.0 by Great to be back It has been some time since I have visted the K/W area (about 3 years). Upon arrival at the Front Desk of the Holiday Inn Kitchener-Waterloo, I was greeted by Eva who still remembered me. While getting my room set up, she called the Manager On Duty (Hassan) who soon appeared to greet me and welcome me back to the hotel. Because it has been some time since staying here, I really did notice some of the great changes which have happened at the hotel. The new fitness centre looks great. Also love the new look for the breakfast buffet in the Restaurant and it's great to see you still support the local community by serving some of those great craft beer in the lounge. I don't want to sound too overly nostalgic as every hotel has its challenges and this one is no exception. The difference here is that if ever a problem does arise they take care of it and make things right. I think this most likely has to do with the leadership and the culture which is inherently part of this hotel. Thanks so much for the warm welcome and the friendliness of the entire hotel staff. Hope to be back in the near future. Michael November 2, 2013
Rated 4.0 out of 5.0 by Slow to start Recently stayed here with a hockey team. I will say this, the Staff was fantastic and accommodating - Well done to the team at the Holiday inn Kitchener-Waterloo! Day one, the furnace didnt'y work, so we froze a wee bit as it was blowing cold air. Called for service at 6:00 a.m. and someone came around 1 p.m. Restaurant - day one was weak and disappointing - we waited a really long time for food and since we needed to get to our next game, wasn't great. We did get compensated for the delay in receiving food, so this was nice customer service, although we would have preferred it on time. Buffet was great for breakfast in the morning and their wraps and pizzas are fantastic. Day two was a much better experience. Close to everything, rinks, shopping, restaurants. It was slow to start, but they turned it around and i would recommend this hotel. FYI - BEST SLEEP EVER AT A HOTEL! October 30, 2013
Rated 5.0 out of 5.0 by First Class Service I had a great stay here. The staff is exceptional!! October 28, 2013
Rated 4.0 out of 5.0 by Comfortable bed, quiet and clean room, delicious food Hiliday Inn Kitchener provide comfortable bed, quiet and clean room, and delicious food for me to relax and enjoy leisure time. Staffs are very kind. I'm happy and comfortable to stay there. October 27, 2013
Rated 5.0 out of 5.0 by great hotel the hotel is always clean the staff is very pleasant and they are quick to resolve any problems you may have..i would recommend this hotel to anyone...and the hotel is not full of riff raff people . the bar reastaurant has an excellent selection of food and drink also with pleasant staff.. October 25, 2013
Rated 5.0 out of 5.0 by great service they go out of their way to make sure your stay is pleasant October 25, 2013
Rated 5.0 out of 5.0 by Comfortable bed, big bathroom, and friendly, helpful service We had a good experience at this Holiday Inn. It's older and showing some wear, but our room was clean and comfortable. The bathroom was larger than at many Holiday Inns ... a great thing when husband and wife try to share the space! The beds and pillows were comfortable. The room was quiet ... nice for me since I enjoy sleeping in. My husband enjoyed the fitness room. Best of all, the staff we had contact with were friendly and helpful. The front desk staff gave us a great recommendation for a restaurant where we good get nice big salads. October 24, 2013
Rated 5.0 out of 5.0 by Comfortable bed and very quiet Stayed in the tower portion. Although a little pricey, you can have an uninterrupted sleep as the hallways are noise free. The internet speed is quite good too. October 19, 2013
Rated 1.0 out of 5.0 by Worst customer service experience I had booked two rooms for Friday and Saturday. I cancelled the rooms for Friday around 10 am of the friday( way before the 6pm dead line for cancellation) I even confirmed that I still had reservation for two rooms for Saturday and was advised yes. When I went to check in Saturday I was advised that they could not locate the reservation. Then was told that I had checked our earlier Saturday. I'm not sure how that is possible considering I never checked in. After speaking with the manager, I was told that there was nothing they could do and there was no rooms left. I had then found out that my credit card had been charged for the Friday. I went back to the desk and advised them of that and they said it was reversed(it is still showing on my credit card though). After seeing that numerous other people had problems with reservations and were getting free rooms at the Cambridge holiday inn, I talked to the manager again and he explained that their problems were as a result of reservations and that mine was not a reservation issue and it was a system issue. I'm not sure how either were my fault. The reason why we wanted that hotel was because it was in a good location due to Oktoberfest and we had many other friends staying at this hotel. After a long talk with the manager we finally got the same service as the rest of the problem reservations- we got two free rooms at the Cambridge holiday inn. We then had to pay the extra charges for taxis for the extra 10-15 min drive.After the manager finally gave us the rooms, I was told that I am a good sales person and negotiator. I work in the customer service industry and whether it is a result of reservation or a system glitch, you have to take accountability for your system and employees. I have never had such a bad experience at a hotel and will never recommend this hotel to anyone. October 15, 2013
Rated 3.0 out of 5.0 by Rude staff ruined it Front desk staff were rude, room wasn't ready, I was there for an athletic event and didn't need the added stress. Will not recommend this particular location. October 15, 2013
Rated 5.0 out of 5.0 by Will be Back! Fast and efficient check in and check out with friendly service from everyone I dealt with. Rooms are quiet and comfortable with Free Wireless Internet that worked great! I also had lunch in the restaurant, which was delicious. This hotel is a great choice overall and I will be back! October 14, 2013
Rated 5.0 out of 5.0 by Great Staff Great location with friendly staff. From get go the staff were very welcoming and we're there to assist with all our request. Their restaurant provided good alternative to stay in. October 5, 2013
Rated 4.0 out of 5.0 by friendly staff Just would like to take the time to say thank you!! For making our stay relaxing.From the time we checked in on Monday I was welcome in a timely manner.See you all next year! October 1, 2013
Rated 5.0 out of 5.0 by Excellent staff and service I knew it felt like home when the moment that I entered the hotel. From the smiles on the front desk staff as I was greeted at check in to the housekeeping staff who helped me with my luggage with no hesitation. When I arrived to my room , I was impressed with the size of the room, the pillow top mattress and the large flat screen tv...ordered room service , it was here before I new it and it was delicious. The next night I decided to go down to the restaurant , which I was a bit nervous as I was dinning alone, but that feeling went away at the moment I entered the restaurant, the service was great, staff was friendly and the food and pricing exceeded my expectations. I would stay at this hotel over any other hotel in the Kitchener area September 30, 2013
Rated 2.0 out of 5.0 by Room not cleaned and over priced The front desk staff were all very helpful and pleasant. However, the room hasn't been cleaned properly. There were items left in drawers and on the nightstand. The rooms themselves are showing their age and the HVAC system is temperamental at best. My company has booked me in there several times over the past year and the elevator call buttons still don't light up. A little thing but annoying. September 27, 2013
Rated 5.0 out of 5.0 by Amazing Hotel, even more Amazing Staff!! We were at the hotel for a wedding celebration, everything was awesome. The ceremony was absolutely beautiful, every detail was thought of!!! The receptions was outstanding, the food was amazing and the staff were so welcoming and helpful. The rooms were nice and spacious, clean and very comfortable! I would definitely stay there again!!! September 25, 2013
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