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Rated 3.9 out of 5 by 175 reviewers.
Rated 5.0 out of 5.0 by great experience Great place to stay if you are in town for either business or pleasure. Affordable nightly rates with very spacious and clean rooms. The food was good and the location is excellent. Close to the highway. November 10, 2014
Rated 1.0 out of 5.0 by Great Experience Lovely room with great amenities. Friendly staff with a heart. November 10, 2014
Rated 5.0 out of 5.0 by Executive Rooms are Fantastic Executive Business Rooms are newly decorated and fantastic. Excellent comfort and the latest style. I cannot say enough about the Kitchener-Waterloo Conf. Ctr Holiday Inn. Keurig Coffee Maker, fridge and microwave in the room with bottles of water, USB jacks available in the room made it easy to charge electronics and wifi was reliable. Thank you Holiday Inn. You guys are excellent. November 10, 2014
Rated 5.0 out of 5.0 Best mattresses of any hotel Great service, friendly staff, great location (easy to access). November 7, 2014
Rated 5.0 out of 5.0 by Great time with my Lady I went for the evening for the tmta Waterloo Ladies Night event. (http://www.tmta.co/). Great value for the money. The food, music, service and room were great! My Lady had a blast too. November 6, 2014
Rated 5.0 out of 5.0 by Great place for great value For my stay, I could not have asked for a better experience. I was able to relax, and the mall nearby helped with some errands I had to do separate from my business I had to do in K-W. The staff were very friendly, from when I checked in, to when I ordered room service, and checked out. The food within the hotel was fantastic! I would recommend the Holiday Inn to anyone visiting the K-W area. I will be coming back again! November 3, 2014
Rated 4.0 out of 5.0 by Nice Renovations We have stayed in this hotel before. It is close for work and we have family in the area. We really liked the new appearance of the guest rooms. Clean, modern and bright. We had a few drinks at the bar/lounge and the bartender was personable and efficient. We ate elsewhere so cannot rate the restaurant. Staff were friendly and helpful in arranging cabs and checking in etc. November 3, 2014
Rated 5.0 out of 5.0 by One of the Good Ones! This hotel was a real treat to stay at. The restaurant / lounge was wonderful. The Mussels are a real treat! The new executive level rooms were way more than expected! I met the hotel manager and he was a delight to talk to. Everyone really cares about their job and the service they provide. Stay here! October 31, 2014
Rated 4.0 out of 5.0 by Great food, great service, poor room quality - Avoid ordering fish, it is very delicious but comes with a 45 minute wait. Otherwise the food was great, and the staff was very friendly. - Hot tub was broken during our stay, never enough towels in the pool area, bring your own or from the room. The pool is also rather cold. - The staff in this hotel is always going above and beyond. They are super friendly and happy to be of service. - Mattress wasn't the most comfortable - We stayed in what seemed to be a taken over motel area with the newer holiday inn building being built beside. This wing of the hotel left much to be desired. It's dated, cold, loud, and not very inviting. The rooms are old and show signs of being run down. Not the holiday inn standard we've experienced before. October 30, 2014
Rated 4.0 out of 5.0 by Very friendly Staff It was a business trip so did not enjoy and facilities . October 29, 2014
Rated 5.0 out of 5.0 by Great service and Extremely clean Our stay was one of the best I have experienced among the many Holiday Inn's I have stayed at. The front desk staff were warm and receiving, and well informed about the surrounding areas. The food at the restaurant was delicious and it was quite obvious that the dishes on the menu were selected by a talented chef. Our room had a modern, European feel to it. It was spotless and had all the amenities we needed. The front desk staff were extremely quick at having extra towels brought up when asked. Too bad we could not have stayed longer! October 28, 2014
Rated 2.0 out of 5.0 by Problems in the room The room I stayed had some basic issues with it. Firstly, the wireless internet was spotty, likely due to the router being too far away. The shower curtain didn't work and caused a lot of water to pool on the floor. The shower head pressure was razor sharp and painful. The TV had not one Canadian news station, and the reception was reminiscent of my childhood with "rabbit ears" And lastly, the heating system was very inconsistent, making it simply too hot or too cool. October 27, 2014
Rated 2.0 out of 5.0 by Dated room and inattentive service If you're looking for a room in the Kitchener/Waterloo area, there are better options than this tired Holiday Inn. The rooms are reminiscent of 1980 when they were likely last renovated. The staff tries but, when you have this as a product, a smile can only go so far. On my next trip to the area, I'll drive on down the highway an exit or two and opt for something a bit cleaner October 27, 2014
Rated 5.0 out of 5.0 by Great hotel for a great price Excellent food and great service. Room very clean, nice and dark and very comfortable. Breakfast was great October 23, 2014
Rated 5.0 out of 5.0 by Good location, tons of parking close to bars, restaurants, shopping lots of parking easy to get to clean and quiet October 23, 2014
Rated 5.0 out of 5.0 by Great Night Stayed in this hotel for a single evening for the Oktoberfest. Rooms looked great after hearing the new renovations. The washrooms were immaculate and impressively decorated. The front desk was able to help us with cab services and information as to our destination for the evening. Would recommend to anyone staying in the area; close to highway, good rates, good room, great stay. October 23, 2014
Rated 5.0 out of 5.0 by Perfect Weekend Getaway! My husband and I along with our daughter and her friend, booked a weekend getaway at The Holiday Inn Kitchener. We arrived at the hotel and were warmly welcomed by the front desk staff. We booked a room with 2 double beds and were very pleased with the newly renovated tower room. The "hardwood" floor was a nice touch - added a clean look to the room rather than carpet which can wear out quickly. I was also pleased with the lighting in the washroom area. It was very practical as the light itself outlined the mirror like a picture frame. Some nice touches in the room itself included a "clean remote" (without grooves to allow for easy cleaning between guests), as well as a recycling bin divided into separate compartments. The beds were extremely comfortable. So much so that my friends daughter said she had the best sleep of her life (a 16 year old), and who also wanted to take a pillow home with her since it was "so comfortable". Thank you Holiday Inn Kitchener for a wonderful weekend getaway!! October 22, 2014
Rated 5.0 out of 5.0 by Stayed here before They have updated the rooms since my last visit and I thought the remodeled rooms are very nice and comfortable. October 22, 2014
Rated 2.0 out of 5.0 by Old section If the only rooms available are in the older section of this hotel, book elsewhere. Very inconvenient and does not feel overly safe. Access from back parking lot is dark. October 20, 2014
Rated 5.0 out of 5.0 by A step up! The Holiday Inn in KW has really stepped it up with the new renovations! Clean lines, hardwood flooring (thank you), lighting and multi-functional furniture are just a few of the new updates. It has a great modern European feel. The staff was knowledgeable and very friendly. The rooms were immaculate and had all the comforts of home including a Keurig! Even with the new flooring, the room was very quiet. The morning breakfast buffet had a great selection of hot and cold items and the service was efficient. Overall this was a great stay and I highly recommend the Holiday Inn KW Conference Center. It really is a step up in hospitality! October 16, 2014
Rated 5.0 out of 5.0 by Excellent stay! Hotel is clean and renovated rooms are well laid out and very comfortable. Hotel staff were pleasant and efficient. Highly recommend this hotel. October 15, 2014
Rated 4.0 out of 5.0 by Nice Hotel I am not a :"concerned patron. It would not let me make another name: A very nice hotel, good area, friendly staff. Breakfast is very good. Pool is clean and well maintained. Rooms are comfortable. Pillows are not, but you get many. Our fridge didnt work well, but they were very quickly on top of it. I would recommend this hotel if in the area. October 13, 2014
Rated 5.0 out of 5.0 by home away from home Comfortable, pleasant stay. Friendly staff. It was a great experience staying in the newly renovated room. October 8, 2014
Rated 5.0 out of 5.0 by Excellent customer service Would recommend hotel as clean, newly renovated, great food and "second mile" service. Nadeen, the receptionist went beyond the call of duty to make us comfortable. October 7, 2014
Rated 4.0 out of 5.0 by Conveniently located. Hotel is conveniently located to highway exit. Close to shopping and restaurants. Hotel is in the process of renovating tower rooms and the ice machine is not available except for the main building. Bathroom could use some updating. Overall stay was good value for the price. October 7, 2014
Rated 5.0 out of 5.0 by outstanding service The staff went over and above to help make our stay perfect. We were looking for vending machines and asked about them. Hassen went to the kitchen and returned with granola bars and fruit. October 7, 2014
Rated 5.0 out of 5.0 by Best stay We have been going to this hotel since 2006. The staff,and the our stay is all ways great! Keep up the good work and looking forward to staying next year!! September 22, 2014
Rated 3.0 out of 5.0 by for the price paid was not impressed with overall comfort Having stayed at this hotel many times it is going through a refresh and usually offered additional perks as the progress continued, not this stay. I stay at allot of hotels and disappointed that no perks are offered. The rooms I stayed in until the business section are completed are very dated, lack of outlets for charging, small work area for busines. September 20, 2014
Rated 5.0 out of 5.0 by Great Service Please see previous notes. Service was beyond my expectations. Made the weekend great! September 18, 2014
Rated 5.0 out of 5.0 by Secretary of the Ontario Moose association Seeing as the hotel was under construction several items were not available, pool and some rooms on certain floors. Overall the staff did an excellent job of making sure all my needs were met, I would recommend this hotel once the construction is over to any one who is in the area. The staff is really remarkable. September 17, 2014
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