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Rated 3.9 out of 5 by 125 reviewers.
Rated 5.0 out of 5.0 by Unmatched Customer Service! We have been using the Holiday Inn on Fairway Road for many years now, and year after year we continue to be impressed. All the staff all the way from the General Manager to housekeeping understand the meaning of customer service. Even through the renovation process the guest experience has not suffered one bit. We have used the services of this Holiday Inn for many of our clients that we bring in from all over the world and all have always been extremely happy with the hotel. We will continue to support this well run organization. July 24, 2014
Rated 5.0 out of 5.0 by Superb service even though the property is undergoing renovations, it is impossible to overlook the staff's desire to provide outstanding service at a moderate price. July 23, 2014
Rated 2.0 out of 5.0 by Construction Ugh.... I was extremely disappointed to find out that the hotel was under construction. I wish I would had been informed of this prior to booking, I would have stayed somewhere else. It was a great inconvenience "searching" for the front desk, and walking all over the place trying to locate my room, which was at the opposite end of the building. I had to go outside just to reach my room, and the elevators were inoperable due to the construction. I have always had a great experience when staying with Holiday Inn, but now I must re-consider after this experience. It is almost like the cleaning gave up, because they figured everything was under construction anyway. The staff was as accommodating as possible considering the situation. I felt bad for them. To top it off, I had to pay full price for a room that did not merit such a cost. July 21, 2014
Rated 5.0 out of 5.0 by Over all experiance We stayed for four nights. The staff could not have been more helpful. There is a great shuttle to and from the airport and train station. Would certainly recommend this hotel to friends. July 21, 2014
Rated 1.0 out of 5.0 Hotel under construction. When I checked in, I expressed displeasure that the hotel was under construction. The man at the front desk said that it was noted on the website since May. When I return home, I checked the website again and could find no mention that it was under construction. Worse yet, my room was dirty, and the air-conditioner made a terrible bracket. A woman at the front desk was very kind and offered to buy me breakfast and give me additional points. That was very much appreciated. However, I slept poorly and was aggravated and so my stay was less-than-perfect. As a platinum member, I expect more. July 20, 2014
Rated 3.0 out of 5.0 by CONSTRUCTION Hotel under heavy construction! Noisy and indoor pool closed! July 20, 2014
Rated 5.0 out of 5.0 by Great Staff The hotel is under renovations but the staff make it up with their service can't wait to go back once the renovations are completed in next month July 11, 2014
Rated 5.0 out of 5.0 by Comfortable bed Good place to come for business accompanied by kids July 5, 2014
Rated 5.0 out of 5.0 by Friendly and helpful staff This Holiday Inn is in the process of making renovations, but it did not interfere with our pleasant stay. From the plans they have, I think the next stay will be even better. July 3, 2014
Rated 5.0 out of 5.0 by stay ay Holiday Inn From the minute I walked in the feeling was great, the staff were incredibly helpful and friendly. It was a great experience and I will definitely be returning June 29, 2014
Rated 5.0 out of 5.0 by Amazing Staff The hotel is under renovations but the staff has done great job communicating. No issues during my stay. June 29, 2014
Rated 5.0 out of 5.0 by Beautiful rooms and wonderful staff I have been staying at The Holiday Inn Kitchener almost every week for the past three years and it has always been a wonderful expierence. The staff is so helpful and will always go the extra mile to make you as comfortable as possible. The restaurant creates amazing meals and the beds and pillows are dream worthy. The hotel is also very close to the highway for easy accessibility and also very close to a popular shopping mall with many stores and restaurants. June 26, 2014
Rated 2.0 out of 5.0 by Disappointing experience. Our 2-night experience was disappointing. Too begin with too much construction. Too many pot holes at the back. 1. The access card to the hotel did not work. 2. When showering, the water in the tub did not flush. It just sat there.... and 3. the bed was not made the on the first night. But worst of all, the room we were assigned was at the back of the hotel, 2nd floor with NO elevator.... perfect ! NOT!!!! June 26, 2014
Rated 4.0 out of 5.0 by comfortable and quiet comfortable room and bed friendly staff good food good location could benefit with a fan in the bathroom June 25, 2014
Rated 5.0 out of 5.0 by great experance great people always make for a great stay the staff treat you like you are a member of the family June 25, 2014
Rated 4.0 out of 5.0 by Very Relaxing Weekend My spouse and I stayed at this hotel for two nights while visiting Saint Jacobs. I requested ahead of time having a room on the main floor with a patio and near the pool. Also requested a fridge and a microwave. When we arrived...check in was awesome. They had fulfilled all my requests and also offered us a free hot breakfast buffet because the hotel was under extensive renovations. The room was great for what we were looking for. A patio to sit outside, close to the pool for swimming and sunbathing, clean, and comfortable. The staff were all so friendly, even passing the maids in the hallway I was greeted with smiles and good mornings :) Reno's are quite extensive and indoor pool is closed but the weather was great and the outdoor pool was delightful. We did have one issue with breakfast but it was free so we really didn't mind. When we arrived at the buffet every single table was dirty and hadn't been cleared. We were asked to sit in the bar to eat as the waiter informed us he didn't have time to clean them. He was the only staff working the buffet and it was clear he was overwhelmed. Other than that the weekend was a huge success and I would recommend this hotel to others. Thank you to the staff at this hotel for making our weekend so pleasant. June 25, 2014
Rated 2.0 out of 5.0 by Dissatisfied! This was an unusual stay due to the ongoing construction. Unfortunately we were not informed at the time of our booking that this extensive construction was happening. Upon arrival we inquired as to the noise factor, and was assured there would not be any workers on the weekend which proved to be wrong. Both Saturday & Sunday we were awakened at 7 a.m. by the workers who were drilling, hammering, as well as tearing out partitions in the room across from the one we had been assigned. There was an obvious odor of dust in the room as well as in the halls which made sleep difficult and unhealthy. When we checked in there was only one luggage holder that an employee finally managed to loctate for us after we had made several trips carrying our luggage etc. We have been staying at this location for over 20 years, are priority clients, so were extremely disappointed that there was no reduction in rates (providing extra points doesn't suffice), and that we were not given consideration due to this situation. Until the construction is completed I would never reccommend staying here. June 25, 2014
Rated 4.0 out of 5.0 by great service wonderfull staff sure will be glad when the renovations are finished June 25, 2014
Rated 5.0 out of 5.0 by Great Hotel and Staff, but Restauant needs improvement. Overall the hotel was great. Service in the Restaurant is poor. June 25, 2014
Rated 5.0 out of 5.0 by Friendly and great service All around a fantastic place to stay, service, food, cleanliness, friendly June 24, 2014
Rated 1.0 out of 5.0 by Do not stay here until it is renovated It is under renovation. Everything is old and beat. June 23, 2014
Rated 2.0 out of 5.0 by bathroom water the hot water wasn't working this time and my last stay i had issues with the water being hard to adjust in the shower . i think we are being put in the rooms at the far end of the hotel because we have a good rate that we use from our company i use this hotel once a month for the pass 10 months and have had to stay at the far end of the hotel seems like a long walk lots of corners and long hallways June 22, 2014
Rated 5.0 out of 5.0 by confortable and good service Motel was under construction, the rooms were clean and comfortable. June 18, 2014
Rated 4.0 out of 5.0 by One night stay Breakfast buffet was excellent. Staff waiting tables very attentive. We attended a wedding in the Ball Room on Saturday and the service for dinner was very good. June 18, 2014
Rated 5.0 out of 5.0 by Great service The hotel was under renovations so a realistic review is impossible However the Hotel staff, especially the manager are top notch, and very accomodating,. The new rooms in the tower are something to view. Keep up the good work. Looking forward to returning to this property! June 16, 2014
Rated 3.0 out of 5.0 by Bathrooms need updating desperately The rest of the room was very nice, including the size of the room, the fridge, the desk work space, the TV & the bed. BUT the bathroom is desperately in need of renovation & updating. I got a corporate rate for my 1 night stay, so that was good, and I didn't have much time to spend at the hotel so it was okay. I go there once a year, so I'm hoping the bathrooms are done by next year. June 9, 2014
Rated 1.0 out of 5.0 by My first disapointment. I have been staying at this location several times and have been satisfied before this trip. The room I was in (149) is in serious need of renovation. All the walls are scratched, windows are very dirty and shower head needs replacement. There was no Service book or card in the room and no menu. Unfortunately i felt like I was staying at a low budget motel and not a Holiday Inn, certainly not the newly re-image Holiday Inn brand. The person at the reception did not even greet me as a IHG member, small details but something most business travellers appreciate. During my previous stays I was in the tower section which was nice. This part here is in serious need of renovation. Thank you June 9, 2014
Rated 4.0 out of 5.0 by Looking Forward to Full Renovation I've stayed at this HI before and found the interior amenities to be quite pleasing regardless of the bla exterior. When i pulled up, there were cranes and scaffolding abound to address my latter concern. I very much appreciated the Executive Floor treatment on my prior stay, but was relegated to one of the non-renovated rooms during this stay. Big difference-surprised as a platinum member that i didn't get that opportunity again, but was already settled in the west wing before realizing the room status. June 3, 2014
Rated 5.0 out of 5.0 by Clean Hotel Great staff & well maintained, I always enjoy staying here. May 30, 2014
Rated 5.0 out of 5.0 by Great staff and great experience from check in to check out the staff at this hotel could not have been more friendly and accommodating!!! It didn't matter what you needed someone was always there to help and make sure that you got it. we stayed for a dance competition and would definitely go back next time we attend this competition. May 30, 2014
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