Rated 3.9 out of 5 by 75
Rated 1.0 out of 5.0 by GKelly Terrible Stay in all ways
From the confusion at check in (supposed to have upgrade but ended up in small room in the furthest corner of the hotel without elevator service) to the absolutely dreadful service the next morning at breakfast, this was probably the worst stay I have ever had at a Holiday Inn
September 21, 2013
Rated 4.0 out of 5.0 by StuCo part of a fairytale wedding
We stayed at the Holiday Inn as our daughter had booked her wedding ceremony and reception here. The room, although small was adequate and the bed was extremely comfortable. Our room was a long walk to the lobby and therefore I would recomend spending a wee bit more and get a tower room. The food and service was exceptional for the wedding. Thank you
September 11, 2013
Rated 3.0 out of 5.0 by kiwicatfood Quality of Room
The quality of this room was average. The bed was not as soft as Holiday Inn beds once were. Amenities were fine. The room was very clean.
September 9, 2013
Rated 5.0 out of 5.0 by Karen00013 Still one of our favourites
We have stayed at this hotel several times in the past and would return again. The staff is always great and helpful. We enjoy the outdoor pool area immensely and although it is near a noisy highway, it is still very resort-like. Our room overlooked the pool. The location is very convenient to our visits to the Kitchener Waterloo area. This time, we were attending a wedding in Cambridge and even though most of the wedding guests stayed at a hotel in Cambridge, we still chose this one because of great past experiences. Beds, pillows and furnishings are very comfortable. This time we did notice the décor to be a little tired. Time for a room renovation. It would also be of benefit to put a little more effort into landscaping and maintenance, especially around the pool area and those rooms overlooking the pool. Overgrowth and weeds were everywhere. Overall an excellent stay and we will be back in the future.
September 2, 2013
Rated 1.0 out of 5.0 by DAnviv Staff service good
When we arrived the greeter gave me a message to make a call. When I got to the room the phone was dead. I went back to the front desk and reported this and when we got back to the room later the phone had been fixed. Good work
I was surprised that no drinking water was available in the room. I went to the ice room and got some there only after having to find 8 25c pieces to use. I am not sure if the machine takes dollars but there is no mention of it there
In the room my wife had great difficulty getting cold water from the tap in the bathroom. I tried and managed after a lot of effort. The tap needs fixing.
The TV remote needs new batteries
Lastly the Internet was almost unavailable and kept dropping. To get some service I had to stand in the corridor wher there was a good signal which was not convenient.
I do not want this published but I thought you should know. It did not reach the standard of many previous visits
August 28, 2013
Rated 2.0 out of 5.0 by Cher29 Outdated and dirty
The new part of the hotel looked beautiful (aside from the fact that the pool was not open in August) and I thought we were going to have a really nice room. We were put in the OLD part of the hotel (that looked like a motel) and the room was outdated and dirty. There were cobwebs on the lamps and the fridge was not cleared out. Disappointing for a Holiday Inn and the cost. Maybe the rooms in the new section were nice? I was not asked for my priority club number or aeroplan so be sure to mention it when you check in and I would ask for the new section.
August 28, 2013
Rated 4.0 out of 5.0 by nibbs1967 The only problem..............
The only problems with this hotel is 1) The restaurant menu really needs to change! I've been staying there for about 10 months from Monday to Friday's and I pray now that fall is coming that they will change the menu up.
2) Although it is a very clean hotel they really need to do modern reno's on the rooms! it's really out of date.
Besides those two issues I would high recommend people to stay there. I told everyone at work about how great the staff has treated me that it is now hotel of choice for most of my company's crews!!!
August 28, 2013
Rated 4.0 out of 5.0 by waterloobound Pleasant 3-day stay
I had the good fortune of staying in a tower room on the top floor and it was quite nice, very quiet. The coffee ready first thing in the morning for the guests on the floor was a nice touch. Staff were very friendly and helpful when needed. I enjoyed the breakfast buffet as well. Will be travelling to Kitchener/Waterloo area quite often in the future and would stay here again. Upgrades to the indoor pool area appear to be nice, outdoor pool was available for use instead.
August 23, 2013
Rated 3.0 out of 5.0 by PeterGB An older hotel next to a noisy main road
The hotel is located next to a main road that can be noisy depending on room location, and this applies to the outside swimming pool. It is an older, but updated design with pavement almost next to main floor rooms. (The hotel is similar to a 2 storey motel design, clustered around a multi-floor central building).
Check-in was indifferent, with no recognition of IHG Reward Club membership, though my reservation was ready on arrival. The smallish room was neat and clean, a room staff was cheerful and helpful when asked for plastic bags.
We did not stay for breakfast due to the cost of the buffet.
August 22, 2013
Rated 4.0 out of 5.0 by hcemc Comfortable bed and pillows
Generally clean and roomy. The TV is locked so I could not use HDMI or USB to watch shows from my laptop.
August 21, 2013
Rated 2.0 out of 5.0 by JXP2 Average room
After spending 3 night at other Holiday Inn properties I came here needing to get some work done. They advertised the room had a desk with light... When I arrive the room was not to the standards of other hotels and there was no desk... Had I had time I would have changed hotels but I was too busy. My loss their gain.
August 13, 2013
Rated 4.0 out of 5.0 by Gomay Excellent handicapped room
The king-size bed in the handicapped room was perfect height for someone in wheelchair with minimal mobility. My husband had no difficulty getting into the bed. The roll-in shower, and drive under sink was a bonus as was the size of the bathroom for a wheelchair to get around. The staff was very accommodating and friendly. Would highly recommend this hotel.
August 10, 2013
Rated 4.0 out of 5.0 by Rvindas Internet speed
We were a group of ~15 people from Jabil/BlackBerry and we all have problems with internet speed.
Very slow, not able to download files or do Skype with our families.
This is a common problem we experience at this property
August 9, 2013
Rated 5.0 out of 5.0 by Zoso1964 Great stay!
Had a tower room for my wife (just for the day) as I had to attend a meeting at the hotel. She loved the room and the General Manager had even sent up a special treat upon her arrival (we are priority club members). She was able to relax and use the facilities while I was at my meeting and overall had a very impressive stay.
We ate in the dining room and loved the look of their menu and thoroughly enjoyed the thai shrimp.
We will find time in the future to do an over-night based on our very short visit this time around and congratulate the staff on doing such a great job for their guests!
July 30, 2013
Rated 4.0 out of 5.0 by Bunny515 Clean and Practical
We stayed at the Holiday Inn while attending a convention. Our room was clean and practical. There is a fridge in the rooms. Staff are very friendly and there is a nice restaurant onsite.
July 28, 2013
Rated 4.0 out of 5.0 by SilviaJ great service
I was impressed how customer serviced focused the hotel staff were. Our air conditioner was not working the first day of our stay that we were moved to another room right away.
July 27, 2013
Rated 4.0 out of 5.0 by LaxMom1 Outdoor Pool bonus
Outdoor pool is very nice and the hotel is very accommodating. It was nice to have the option to use either the indoor or outdoor pool. Rooms were clean and the hotel was quiet. The hotel is close to restaurants and major roadways. I travel in the US with sports teams on a regular basis and am always disappointed when travelling in Ontario when a continental breakfast is not included. We called down to the front desk at night to ask if there was a continental breakfast and was told yes. They however failed to advise their was an additional cost.
July 22, 2013
Rated 5.0 out of 5.0 by Travellers4 Excellent service
Excellent service, most accommodating staff, clean rooms, excellent, excellent, excellent!!!! Can't say one bad thing about this hotel, we would certainly recommend this hotel to family and friends. Keep up the good work!!!!
July 9, 2013
Rated 1.0 out of 5.0 by nothappy123456789 Not a great expirence
Paper thin walls. Noisy hallways, staff did little to curtail noise.
Breakfast that was included was horrible. Food constantly ran out, wait staff were lazy and disrespectful. Had one line for food, t hen another line started at the other door. People had been waiting over 30 minutes to get food but the hotel staff response was "oh well".
People even jumped the lines walked in took some food and walked out. No organization.
My son enjoyed the pool. But overall a poor expirence.
July 6, 2013
Rated 5.0 out of 5.0 by JEDM Best service ever!
We recently travelled with a sports team and we were readily welcomed to the hotel. The staff arranged a delicious team dinner for us at a moment's notice and at a very reasonable cost. The rooms were bright and clean. The restaurant food was great. The service and courtesy provided to us by Eva, Matt, Robin and Hassen was second to none. I would highly recommend this hotel to anyone.
June 11, 2013
Rated 4.0 out of 5.0 by Sandviner Super Staff
I stayed a couple of days there last week .. In general the hotel was OK .. Room was a decent size and like most HI properties because they are well used the decor was a bit tired and my room could have done with a new lick of paint. Bathroom was very tired.
Had dinner in the bar and breakfast in the Italian restaurant and the staff were excellent. Fast courteous service even if I did forget (being English) to leave a tip at Bfast on the first day.
When checking out I had a problem with my rental car as it was completely dead...Denford on the front desk was tremendous ... He offered me use of the reception phone which tied it up for long periods whilst waiting for Hertz to get things sorted and then ordered me a taxi to get to the office. Directed the AAA guy to me when he arrived and arranged to keep the key safe when we couldn't start the car and it had to be towed.
When I later realised that I had left my SatNav charger in the dead rental car I called the hotel and they retrieved it and hed it for me at reception until I could get back to collect it later that day.
Hotel itself was OK .. Staff were super ... Will stay again
June 9, 2013
Rated 5.0 out of 5.0 by Nick90 Great Food
Couldn't ask for better food and the staff was fantastic.
April 24, 2013
Rated 5.0 out of 5.0 by DIHSouth Always trying hard to make the stay pleasant
The hotel staff are friendly, willing to go the extra mile, and the management really gets involved with the guests, definitely one of the reasons that I return to the hotel time and again when doing business in the area. Top marks all around
April 10, 2013
Rated 2.0 out of 5.0 by koboyle Disappointed
I stay at the Holiday Inn chain a lot as I travel often.
I was very dissapointed with my stat in Kitchener which I have stayed at many times before.
I didn't notice it at first, Unfortunately I noticed it when it was too late.
My bedding had a reddish/brown stain on it
I was quite disgusted when I saw that but it was too late because I had already slept in the bed on the other side.
April 10, 2013
Rated 3.0 out of 5.0 by hockeybasketball cold room
Stayed at the hotel in March 2013. Room was ice cold when we walked in at 7 pm. We turned the heat on. We left for our game. Got back to the room at 11:15 pm. The room had not warmed up any yet. Heater never blew hot air (only barely warm). The wing we stayed in, was booked full because we were there for a tournament. We were not the only ones that had heat problems in their room. The hotel should have had the heat turned on and the rooms up to at least up to 60 degrees before we arrived.
March 31, 2013
Rated 4.0 out of 5.0 by Jerrr Great Staff
I visit this hotel regularly for business and am always treated as if it is the first time.....always welcomed and made to feel comfortable. thanks
March 25, 2013
Rated 3.0 out of 5.0 by waterloobound Mixed experience
We had excellent check-in staff. Nice room. Very quiet. Enjoyed first night late dining, food was very good, excellent wait staff. Was great! Next morning for breakfast, completely different experience! Went unacknowledged by wait staff on several occasions, kept clearing tables, would occasionally look over at us, not say a word, wait on people that arrived after us. I had to find a menu on my own. Wait staff came by after well over 25 minutes to take my order. One item was missing from my order but I would not have had time to eat it anyway. We were late for our scheduled event as a result. I would suggest to stick with the buffet unless you are not on a fixed schedule to be somewhere. My fellow-guest enjoyed it.
March 18, 2013
Rated 3.0 out of 5.0 by DoneThat Ontario stay
Breakfast for two , the buffet, $ 40.
dinner, supper, expensive!!!!
For a holiday inn,
for the price u would think it was a top rate restaurant.
March 9, 2013
Rated 2.0 out of 5.0 by klaban Well, at least our waitress was good.
To start with the good, the Ember Lounge and Restaurant was the "highlight". Our waitress was kind, great personality and very accommodating. Well done. Our meal for dinner was good and was well presented.
Now the rest.
I have to clarify that I'm not sure if some of this is because of the online reservations system or the hotel staff or a combination on both. I reserved a room for 2 adults and 3 children. That is a total of 5, unless my math is wrong. When I arrived, we were given a room with one king size bed. The gentleman at the front desk asked if we needed a cot so my obvious response was if we could even fit in that room with 5 people. His response paraphrased:
We'll put a cot in the room and you can easily sleep 3 people in the king size bed and two on the cot.
Guess what, you can't.
I immediately went down after getting to the room and seeing what was there to ask for another cot but guess what, they don't have anymore. Not impressed. So the kind woman with blond hair at guest services proceeded to say, and I will paraphrase again, "Well, it's your fault that you booked that room". But I guess she is right. I did book a room at the Holiday Inn. A room for 5.
So now we have a king size bed and a single cot. From what I can determine the king can sleep 3 (if you jam them in) and the cot can sleep 1. That is still only 4. Whatever, I'll make one of my kids sleep on the floor. Maybe in the bathroom, it's almost as big as the bed.
Next morning we went for our breakfast, which according to the this website and confirmation email I received: "Enjoy Breakfast for one or two adults sharing a room. " So I asked the woman who was greeting guests at the restaurant how the breakfast charges work. She said, you order breakfast and sign for it, then it will be taken off at the front desk. OK, pretty straight forward. So I ordered the buffet and my wife ordered the omelette. The bill comes around and guess what, only one breakfast is going to be free. Why?, you may ask. When everything says, breakfast for one or two adults sharing a room. Oh guess what, it's only the buffet. If you order off the menu, it's full price. But even our breakfast server didn't mention that after we asked.
Sad part is, a couple weeks earlier we stayed at Le Germain in Toronto for about the same price and it was outstanding. Take a look how to run a hotel and customers will be a little more satisfied.
Oh, by the way, stay in the tower, not the back of the hotel which looks more like a motel with an hourly rate... with the addition of a leaky roof.
According to the little sign in our bathroom, Satisfaction guaranteed or we won't charge you for that portion of the stay. Well, that would be the whole stay but I'm guessing that there is some disclaimer with that as well.
Sorry, Holiday Inn Kitchener, never again.
March 4, 2013
Rated 1.0 out of 5.0 by OompaLoompa Old dumpy rooms
The rooms are old. They have the old thru wall A/C units with poor control that rumble all night long.
The beds are simple full beds, not keeping up with the std.
The bathrooms are tiny. The showhead came up to my shoulder. Had to duck to wash my hair.
The internet is OK but you have to pay for breakfast.
I am told that this is an old 1970s hotel. The rooms are in dire need of an upgrade.
January 16, 2013