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Rated 3.9 out of 5 by 147 reviewers.
Rated 1.0 out of 5.0 by I could not checked in before 4pm. I was demanded to check in after 4:00pm by a front desk clerk. After she left, I checked in by other friendly clerk before 3:30pm. Why? April 11, 2014
Rated 2.0 out of 5.0 by Desperate need of a makeover I normally enjoy staying at HI's and even HIE's however this one was more dated that the last 10-15 I've stayed at. Thermostat in the room didn't seem to hold temperature, shower head was full of calcium and ring around it was broken (and rusting underneath, room had strong smell of chemicals and the list goes on. Staff were always friendly so it seems like it's the owner's turn to fix that place up. April 11, 2014
Rated 5.0 out of 5.0 by Great Stay This location is amazing. They know what service is all about. March 30, 2014
Rated 5.0 out of 5.0 by Excellent Hotel I highly recommend this Holiday Inn. We stayed in a tower room. The room was very clean and comfortable as was the entire facility. The staff were very friendly, efficient, and happy to assist guests. The hot breakfast buffet was lovely, great quality food, lots of variety. Thank you manager Nahjit (my sincere apologies if I spelled your name incorrectly), and staff for your superb five star service. Truly exceptional! March 24, 2014
Rated 5.0 out of 5.0 by Clean and quiet Nice hotel in a good location. Rooms were super clean and very quiet. Breakfast was excellent. March 21, 2014
Rated 4.0 out of 5.0 by 1st night / Monday Feb. 24, 2014 The front staff was delightful and helpful being new to the area. Late that night I extended my stay using IHG app. In the morning I went to the front desk to advise them that I extended by one night and could I stay in the room I had been assigned the night before. The woman said "no I'm sorry your room is reserved for that night" but I will get you your new room assignment, come back and see me after your breakfast. I was relocated to an old section of the hotel that was quite antiquated. The next morning I went into get my breakfast and found out that it was not included in my room rate. Later I found out that the only reason I was moved out of the main hotel is because when I made the 2nd reservation I failed to click on the room that included breakfast in the rate. If the woman had just told me that Tuesday morning I would have gladly paid for breakfast! February 28, 2014
Rated 4.0 out of 5.0 by Good Service Good quality breakfast. Very good overall service from check in to check out and would recommend to anyone requiring accommodations in the area. February 22, 2014
Rated 4.0 out of 5.0 by manager The property was nice and the staff was excellent but the room towels were aweful. They must be 5 years old. February 14, 2014
Rated 5.0 out of 5.0 by Great Place to stay Wonderful place to stay. Staff are warm and welcoming. You feel as though you are right at home. Staff take the time to notice the little things that make your stay that much more rewarding. Stayed for a training class for 4 days. Food was excellent in the meeting room. I dined in the Restaurant at night and it was excellent as well. February 12, 2014
Rated 5.0 out of 5.0 by Great Service and great food I spent four nights at the Holiday Inn Kitchener for a Sales Seminar and can truly say what an amazing stay I had. The room was comfortable and lovely. We were in their meeting space every day that included continental breakfast and breaks with snacks. The food and beverages were always replenished and the banquet staff were very nice and provided amazing service. We also were provided with lunch everyday and the food was fantastic. I ended up with a cold the last night that I was there and the sales staff sent up tea for me tomake me feel better. What an amazing team at the Holiday Inn Kitchener-Waterloo Conference Centre!! Thank you. February 10, 2014
Rated 5.0 out of 5.0 by Excellent overall Room was bright and airy, housekeeping friendly and engaged. I stayed much longer than expected, and received only the best service. Two details kept it from being perfect: the guest entrance card reader was exposed to snowstorms, and either the reader didn't work, or the lock wouldn't open; on weekends, other guests visiting in large groups, with excitable tweens, were rather rowdy in the halls. February 8, 2014
Rated 4.0 out of 5.0 by Comfortable stay and very nice food We just stayed for one night. Room was overheated when we arrived, but quickly came back to a normal room temerature with a bit of fiddling with the room's heater. Bed's were comfortable and staff friendly. The big surprise was how good the food was in the hotel restaurant! And reasonably priced, too. February 3, 2014
Rated 5.0 out of 5.0 by The best Venue to Hold ANY function We have been with the Holiday Inn Kitchener for many Years. We run 2 of Ontario's Largest Dart tournaments Every year at this venue. The staff is amazing. The management is better then any other I have ever dealt with. If you are on the fence about what Hotel/Venue you would like to hold your Event at, Let me tell you there is No one better then The Holiday Inn Kitchener. Chad Hergott. Convener of K-W TRI CITY DART OPEN & FIND-A-PART DART CLASSIC January 31, 2014
Rated 5.0 out of 5.0 by Beautiful Stay as always Once again, thank you for the perfect stay. From check-in with Eva (thanks so much Eva) to Christmas Day check-out - perfect. Had a much needed rest.....also, after enjoying this hotel for the past 10 years, have decided we have no reason to stay anywhere else when in this area. December 31, 2013
Rated 5.0 out of 5.0 by Number one hotel in Kitchener!! This is simply the best Hotel in Kitchener/waterloo. The service is excellent, the rooms are clean and the buffet breakfast is great. After a stressful day there is nothing better than enjoying the swimming pool and the sauna. I will definitely go back again in 2014. My home away from home. December 29, 2013
Rated 5.0 out of 5.0 by Great Stay Amazing stay during holidays. The staff are very friendly. The room we were assigned was perfect for our requirements. Thanks for making our stay enjoyable December 28, 2013
Rated 3.0 out of 5.0 by nicky Pricey check in staff great Long walk and no elevator to older part of hotel December 18, 2013
Rated 5.0 out of 5.0 by An enjoyable hotel experience in Kitchener/Waterloo What I noticed first was that each staff member greeted me when I arrived. The room was very clean and comfortable. Even though it was near a main highway, the noise was kept at a minimum. Settling my room was efficient and friendly. The staff was very helpful with the questions I asked. I had breakfasts and dinners there and enjoyed the meals. I especially appreciated the fact that the food came from the local farming community which made it particularly fresh and good. I was even given a pleasant farewell when I left. Even though my stay was only two nights, I'd be very happy to stay there again! December 17, 2013
Rated 5.0 out of 5.0 by EXCELLENT EXPERIENCE This was my first time staying here but it won't be my last! Everything about my stay was excellent - I loved it. Beautiful room, great staff, fabulous food - couldn't ask for anything more. December 4, 2013
Rated 5.0 out of 5.0 by Guest of the day Chosen as the guest of the day- got Royal treatment. Only grief - asked front desk to email me the bill -did not receive that December 4, 2013
Rated 5.0 out of 5.0 by Amazing stay! The hotel was one of the best i've ever been too! Hotel staff put the experience over the top! December 3, 2013
Rated 5.0 out of 5.0 by Worth the visit. My experience at this holiday inn has been exceptional. The staff is very friendly & will go out of there way to make your stay as convenient as possible. The gym is perfect for a quick workout, never busy & provides the necessary equipment needed. Not a big fan of the hotel food but am very pleased with what they have to offer & pretty tasty!! November 11, 2013
Rated 5.0 out of 5.0 by fantastic stay Hsd a fantastic stay they make you feel as close to home as possible. Great service and great staff and they always have a smile. November 11, 2013
Rated 3.0 out of 5.0 by Fair Very disappointed in this stay. Was put in the towers and had a long walk to front desk area. Was not offered an up grade (Platnuim) until 9:00pm after I was already in bed. My past stays in this hotel were much better. November 10, 2013
Rated 5.0 out of 5.0 by Wonderful rooms & banquet facility Loved the rooms and felt very much at home with the great service I received. Attended a large banquet (350+) and was veryhappy with how quickly food was replenished. Great job by all involved! November 7, 2013
Rated 3.0 out of 5.0 by Great restaurant Food was delicious. Staff were professional and courteous. Room decor badly needs update. November 6, 2013
Rated 5.0 out of 5.0 by Great to be back It has been some time since I have visted the K/W area (about 3 years). Upon arrival at the Front Desk of the Holiday Inn Kitchener-Waterloo, I was greeted by Eva who still remembered me. While getting my room set up, she called the Manager On Duty (Hassan) who soon appeared to greet me and welcome me back to the hotel. Because it has been some time since staying here, I really did notice some of the great changes which have happened at the hotel. The new fitness centre looks great. Also love the new look for the breakfast buffet in the Restaurant and it's great to see you still support the local community by serving some of those great craft beer in the lounge. I don't want to sound too overly nostalgic as every hotel has its challenges and this one is no exception. The difference here is that if ever a problem does arise they take care of it and make things right. I think this most likely has to do with the leadership and the culture which is inherently part of this hotel. Thanks so much for the warm welcome and the friendliness of the entire hotel staff. Hope to be back in the near future. Michael November 2, 2013
Rated 4.0 out of 5.0 by Slow to start Recently stayed here with a hockey team. I will say this, the Staff was fantastic and accommodating - Well done to the team at the Holiday inn Kitchener-Waterloo! Day one, the furnace didnt'y work, so we froze a wee bit as it was blowing cold air. Called for service at 6:00 a.m. and someone came around 1 p.m. Restaurant - day one was weak and disappointing - we waited a really long time for food and since we needed to get to our next game, wasn't great. We did get compensated for the delay in receiving food, so this was nice customer service, although we would have preferred it on time. Buffet was great for breakfast in the morning and their wraps and pizzas are fantastic. Day two was a much better experience. Close to everything, rinks, shopping, restaurants. It was slow to start, but they turned it around and i would recommend this hotel. FYI - BEST SLEEP EVER AT A HOTEL! October 30, 2013
Rated 5.0 out of 5.0 by First Class Service I had a great stay here. The staff is exceptional!! October 28, 2013
Rated 4.0 out of 5.0 by Comfortable bed, quiet and clean room, delicious food Hiliday Inn Kitchener provide comfortable bed, quiet and clean room, and delicious food for me to relax and enjoy leisure time. Staffs are very kind. I'm happy and comfortable to stay there. October 27, 2013
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