Rated 4.4 out of 5 by 287
Rated 5.0 out of 5.0 by rlbaldy Great night in Knoxville
A party of two couples stayed only one night but had a great time in the Knoxville area. This property is ideally located at the World's Fair Park and just a few blocks from many shops and restaurants. The property was clean and very comfortable. Rooms were clean, spacious and beds great. Met the General Manger who recognized us each time and was very friendly and helpful with tips for our trip.
April 16, 2014
Rated 5.0 out of 5.0 by John and Roma Staff went beyond the call of duty !
From the moment we checked in the staff bent over backwards to see that we were comfortable and well taken care of. Beginning with the front desk staff and continuing through to Platinum Level Breakfast bar attendant who was always courteous and professional, the bar attendant who went out of her way to accommodate us, and then there was the manager of the coffee/news stand that went to the trouble to bring the previous days newspaper in because we wanted a copy of an article from that day.
There was not any employee of this hotel that didn't take customer service to the highest level ! Keep up the great work !
April 16, 2014
Rated 4.0 out of 5.0 by dawnc1976 Very clean, good service, missing some essential elements
We stayed here with my 3-year-old for one Friday night. The room was very clean and roomy. The staff was friendly and helpful. The only complaints I had were that there was no fridge in the room (you can rent one but seems like most hotel rooms have them included now as part of their regular rates), there was no breakfast included and also that the street outside our window was very noisy when big trucks went by down in the night. That was just luck of the draw with where our room was, but if you are traveling with small children and you don't want them to wake up, you may want to request a room on the side of the hotel that doesn't face the main street (Henley Street). As far as the breakfast was concerned, I was shocked to find out there was no continental breakfast included. I haven't stayed in a hotel in years that hasn't included this, and it seems with these rates it would be included.
April 15, 2014
Rated 5.0 out of 5.0 by ccllhh44 Great staff.
We only spent one night here in Knoxville, but we had a pretty good night. Only complaint was that staff did not fully explain the uses of the key card. We did not know that you had to use your key card to get to the top floors. It was not very difficult to figure out all the uses of the key card, but it would have been nice if someone would have informed us. Otherwise we had a wonderful stay at your hotel.
April 11, 2014
Rated 5.0 out of 5.0 by Lotus5 Staff
Staff especially the restaurant and front desk and doorman was excellent. Would stay there again and have already recommended it to others.
April 5, 2014
Rated 5.0 out of 5.0 by Justin99 Good Service nice comfortable room
We were in town for the Knoxville Half Marathon and this Hotel was convenient due to it's location not only to the marathon but also close to local eateries, The staff was friendly and helpful and the room was great.
April 2, 2014
Rated 5.0 out of 5.0 by XYZW Excellent staff
I have nothing more to write.
I'm getting upset
March 26, 2014
Rated 2.0 out of 5.0 by Doctorjim Major problems with phone follow up
I was overcharged and when I made a call and established contact with a manager she wanted to blame everything on "the computer does that." Computers only do what they are programmed to do, and I don't like the idea of being charged an appreciable extra amount and having to wait for it to be refunded.
Parking access is a headache and at the prices the facility charges parking should be free. Vastly overpriced from lodging to meals #food, at least breakfast, is indifferent at best# to bar.
I won't stay in this facility again and would recommend that others seek alternative lodging.
March 25, 2014
Rated 5.0 out of 5.0 by Stephanie369 Great service and location
Great hotel next to the Convention Center with a nice size indoor pool. The restaurant was very good too. Our kids went in their pajamas and loved it. Very nice staff!!
March 13, 2014
Rated 4.0 out of 5.0 one night in downtown
Overall the stay was good. Easy check in and out. Walking distance to downtown and restaurants. The only issue was that I did not put the do not disturb sign on the door so housekeeping knocked on the door three times before check out. That was the only issue I had.
March 13, 2014
Rated 5.0 out of 5.0 by SandySB Great Stays All Three Times!!!
I am a seasoned traveler and am particular about the properties I stay. I definitely appreciate the staff accommodating my requests and taking good care of me.
I will continue to stay here! Love the sweet girls that work behind the bar, they are so delightful. Front desk staff Marco was exceptional, the valet driver took great care of me. Also the General Manager being exceptionally accommodating!
Rooms are nice size and very quiet. I do prefer top floor level for this reason.
Great place close to the downtown area too.
March 10, 2014
Rated 5.0 out of 5.0 by SOC John Wonderful Experience!
Your friendly, professional staff did a great job of making us feel welcome in the hotel and in Knoxville. The room was very comfortable and made working and resting a positive experience. The Priority Club floor allowed our conference attendees a place to relax, visit and plan for our company's amazing growth.
February 26, 2014
Rated 4.0 out of 5.0 by RJJ123 Location, location, location
My son and I spent one evening, choosing this site primarily based upon location. It is very convenient to UTK campus and to the convention center and downtown sites. We found the staff to be extremely nice and thoughtful, beds to be comfortable and as a mom traveling I felt very safe with employee presence at the door and parking garage. The only down side is that being downtown and around the corner from the fire station means you do hear sirens quite well through the night (even on the 8th floor), but I am told by others that this is a common statement about other high end hotels downtown. The hotel is a little pricey compared to usual Holiday Inns, and there is a $9/evening parking fee, but the location was hard to beat and breakfast food was good.
February 23, 2014
Rated 5.0 out of 5.0 by GrammaG Great service was the best ever!
The gentleman who registered us was so kind and thoughtful as we were there to tend to a very sick relative who did pass away during our stay.
We really appreciated his kindness and the breakfast staff and dining room staff were wonderful. Our meals were just superb. Thank you for making a little easier what was a very difficult trip
February 23, 2014
Rated 5.0 out of 5.0 by Russ1000 The epitome of southern hospitality
We have stayed at this hotel for a month and a half now and it has been very enjoyable. The staff has been very professional and courteous.
February 12, 2014
Rated 5.0 out of 5.0 by Simpson14 Awesome and spacious room
I stayed with a group of girls, 6 in total in one of the executive rooms. It was AWESOME! The room was like 2 separate rooms with 2 bathrooms and a large den. The beds were comfortable, the room was immaculate and super clean. It also had a great view and was convenient to everything in downtown. They also had a shuttle that took us downtown for free! I even lost my room key and they gave me a new one without the third degree (like most places), and the staff was always welcoming, helpful, and smiling. I will definitely stay again!
February 12, 2014
Rated 5.0 out of 5.0 by Kemba01 Comfortable, clean, quiet room
Have stayed here 3 times in last 9 months and have been very satisfied all 3 times. Very comfortable, quiet accommodations.
February 12, 2014
Rated 5.0 out of 5.0 by Gary908 Great Service, Value, and the bed was wonderful!
I hadn't stayed at this property in some time; however, when I revisit Knoxville again overnight, it will be my place to stay! The The staff, service, and food were outstanding. This was an excellent place to have our Convention! Looking forward to next year when we return!
February 12, 2014
Rated 5.0 out of 5.0 by Vsb1 Friendly staff and centrally located.
This hotel is easy to get to from I-75. Staff extremely helpful and friendly. No complimentary breakfast but the full service restaurant was quite good, with made-to-order omelets and all breakfast favorites for about $10. No micro or refrigerator in room. Overall, enjoyed the stay very much. vsb
February 11, 2014
Rated 2.0 out of 5.0 by Andy67676767 Small bathroom & noisy heater
Room was clean and bed was comfortable. The room heater was so loud that the TV volume had to be turned up when the heater was on and then turned down when the heater went off. Therefore it was difficult to get a good night's sleep. The bathroom was so small it was impossible for two people to be in there at the same time.
February 11, 2014
Rated 4.0 out of 5.0 by wonderdog Well appointed room but bottlenecked elevators
I thought the room was great and really enjoyed being in it. I had a hard time sleeping, but the only room-related reason was the heat turning on and off - a big contrast between its noise and then sudden absence.
I think the biggest problem I had was an architectural one not easily remedied: There are elevators to all floors but stairs are only at the ends of hallways and exit to the outside (cannot be accessed to go up, only down - and out). I was attending a convention and only on the 3rd floor, but still had to wait with everyone else for one of only 3 elevators to take conventioners up to all of their rooms. Not convenient nor efficient. Also had to wait for the elevator back down unless I wanted to exit into the winter air with no coat only to find my way back into the convention center.
[I'd also like to point out to convention center chefs that marking "vegetarian" as entree preference doesn't mean one wants a plate of bland summer squash. Beans, rice, cheese, and all kids of mild ethnic foods would be far more interesting and palatable.]
Staff was unfailingly helpful and pleasant. Room clean, pretty and spacious.
February 11, 2014
Rated 4.0 out of 5.0 by diane44 NICE HOTEL
STAFF WAS FRIENDLY ROOMS WERE CLEAN , NO FRIDGE OR MICROWAVE IN ROOMS .no resturants close by . Hotel resturant a little pricy breakfast was good and had a very nice staff. had to pay $8 a day to park This should have been free for guest everything else was expensive enough.
February 5, 2014
Rated 5.0 out of 5.0 by Discoverygal Excellent service!
This hotel has by far the best staff I have ever encountered. All are pleasant and very helpful. The staff in the restaurant as well. Enjoyed our waitress Shea and waiter Brad and their excellent service as well as a few of the others who were so helpful when we came in "out of regular hours" Rooms were spacious and clean and the housekeeping staff kept everything well supplied. Don't really enjoy the nickle and diming as you pay extra for refrigerator, Parking and a roll in bed which most hotels I've stayed at supply free. Sleep Inn, Comfort Inn also have quite nice breakfast buffets. But guess the convenience to the Convention Center and the Shuttle service to nearby attractions and restaurants makes the extra expense worth the money. Thank You to all the Staff!
January 15, 2014
Rated 5.0 out of 5.0 by Tuck4436 Wonderful stay, but potential for better
Our hotel stay was fantastic. The lobby is beautiful and the staff were wonderfully welcoming. We stayed in an executive king room because we love the view. The room is very nice but would be better if it were supplied with an extra blanket and a robe or two. I did appreciate the Bath and Body Works product. Very nice!
January 7, 2014
Rated 4.0 out of 5.0 by TommyM Good Value
Stayed for New Years Eve, great room, excellent customer service. the only issue was trying to get a shuttle ride back to the hotel from the Old City, called 5 times and waited for 1-1/2 hours to get a ride back. maybe plan better next year and have an extra shuttle or two available on busy nights like this.
January 6, 2014
Rated 5.0 out of 5.0 by KC38 Happy New Year!!
Excellent hotel and great location.. Staff was great and very easy to deal with.
January 4, 2014
Rated 3.0 out of 5.0 by soccercat welcome back
I stayed here numerous times in the 80's sometimes nearly 20 nights a month. I enjoyed the hot tub and sauna. I also enjoyed the bar and bar food back then.
Friday night I didn't go to the bar. The hot tub is GONE.
The sauna is GONE. The newest feature is GO GREEN. I didn't like it. It took forever to get the temperature right. The room was like a meat locker when we got there and my wife froze her butt off. Then the "parking". It never used to cost. Why now? It was free for many years but now it is a required cost to your room. The nice employee credited me when I told him I didn't park in the garage. The employees there were wonderful.
flat screen tvs, location, exercise room, indoor pool were all great!!
December 31, 2013
Rated 5.0 out of 5.0 by 1Knight One night stay!
Overall - great place. Just ask for a room opposite the main street. Windows On the Park Restaurant / Lounge is great for a family to eat (kids eat free with adults) and atmosphere!
December 30, 2013
Rated 5.0 out of 5.0 by dwegg33 Excellent service...friendly staff
I honestly have never written a review before BUT I really feel I need to. I spent the weekend in Knoxville by myself and it was raining and freezing. The staff were very welcoming and extremely helpful. i love the shuttle down to the restaurants and shopping street and a simple call and they came straight away and brought me back to the hotel.
I asked for an extra blanket and it was brought straight up. I needed my phone charged (I left my charger at home) and they sent one up to me.
Anything I needed it was delt with straight away. It really made my whole stay a great experience. Well done Holiday Inn...the staff should be commended.
December 11, 2013
Rated 5.0 out of 5.0 by Kayaker42 Very friendly and professional Staff
This is a wonderful place to stay. The hotel is newly renovated and very nice. The staff are super friendly and go out of there way to accommodate your every need.
November 21, 2013