Rated 4.3 out of 5 by 167
Rated 1.0 out of 5.0 by robertd55 Disappointed with the Crowne Plaza Knoxville
I stayed at the Knoxville Crowne Plaza for a conference July 24-26. This was the first time I had been to this particular hotel. The hotel does not have enough parking for all the patrons. Me and my staff had to pay to park at various parking garages in the vicinity and had to walk 3-8 blocks (with our luggage) to the hotel. When I addressed this with the front desk staff, they didn't seem to care and only offered robotic apologies. Quite frankly, the staff did not seem to care about our conference or the people attending. I also addressed several concerns with the conference committee. The committee even agreed they made a horrible mistake booking the Crowne Plaza due to their lack of cooperation.
All was not bad,. The room was quiet and comfortable. Why stay at a hotel when the staff doesn't want your there?
July 31, 2013
Rated 5.0 out of 5.0 by Chelle12be Excellent location
This is a very nice friendly hotel. Everything was really nice. Its located just 4 miles from UT of Knoxville. Across the street is a shopping mall more so a food and beverage mall. Its a nice mall where you can sit down and get something to eat or drink alcohol beverages and listen to music. I do recommend this hotel you will really love it.
July 27, 2013
Rated 5.0 out of 5.0 by Fishinggal60 EXCELLENT SERVICE AND LOVELY PROPERTY
Loved my stay at the Crowne Plaza-Knoxville!!!! The room was fabulous, great view, very comfortable!
Room service was EXCELLENT! The food was wonderful as well as the service!!!!
July 22, 2013
Rated 1.0 out of 5.0 by dmj14 Repeat customer to NEVER return
I had ut orientation with my daughter who starts college in August. For business and pleasure, my fiance, myself, family, and my father (along with all of his associates) had always stayed at Crowne Plaza in Knoxville, TN. This was supposed to have been one of the most special nights of my daughter's life. I wanted everything to be perfect. The guy who checked us in even recognized me from my numerous visits A group of us had walked Market Square and when we returned, I went to the bar to order a mixed drink. The room was in my name,and i had my ID, but one of the mothers who was with me had left her ID in the car. No offense to my friend, but she has premature greying in her hair which makes her look even older than the age she is(45). We went upstairs and ordered chocolate covered strawberries and wine. The bartender must have made a big deal about the whole ordeal to the room service guy, so he requested to see both ID'S again at the room The other mother didnt want to walk all the way down to the parking garage. I havent ever been so embarrassed in my entire life.Even though I had my license, the room service guy would not leave the wine. Then, comes the following morning. We went to the restaurant to eat the breakfast bar or something off the menu. (totally different employees). My daughter was a "ball of nerves", it was her first day of college orientation so she was only able to eat a cup of fruit $3.70(no complaints), and I ordered the breakfast buffet which was 9.99 which included a drink.I ordered a coke as my drink which I gave to my daughter because I was drinking water. The waitress added the $2.50 on to the bill. When I questioned it, she stated that my daughter drank the Coke(not myself).I am not even a big eater, and didnt even return for seconds. It was obvious that my daughter was nervous and didnt feel well, and quite honest, I couldve gotten the fruit for her off of the bar on my plate, but didnt make a big deal of it. I have always enjoyed staying her, but unless a manager attempts to correct this incident, I will NEVER return, neither will my family, father or any of his associates. This was just poor business.
July 14, 2013
Rated 4.0 out of 5.0 by MsBiz Beautiful and comfortable room, only one problem
I would have given an overall excellent rating except for the TV reception. Although there was no known adverse weather in the area, reception on all the local channels (NBC,ABC,CBS) kept freezing about every 10 minutes like a satellite was blocked or something. This did not happen at all on any other cable channels. It was very annoying when trying to watch the news or prime time programming.
July 3, 2013
Rated 5.0 out of 5.0 by Skeks99 Third trip to Knoxville Crowne Plaza
My husband and I have stayed at the Knoxville Crown Plaza three years in a row. We always bring our small dog and totally enjoy the nice accommodations, the setting (so close to Market Square) and particularly the very warm and helpful staff at the hotel.
June 26, 2013
Rated 2.0 out of 5.0 by Jb3048 Fair service and no refrigerator
None of the rooms have refrigerators. So, be prepared to pay ten dollars a day for that basic need. Room service was very late. Hotel personnel was not friendly. The location was good though. Overall, not a good value for the money spent.
June 7, 2013
Rated 5.0 out of 5.0 by AliO Excellent location and great place to stay
I love staying at the Crowne Plaza when in Knoxville; the location is ideal for all activities in the area, the staff are friendly and helpful, the rooms are comfortable and clean.
June 4, 2013
Rated 5.0 out of 5.0 by Giggles3 FABULOUS - A MUST STAY
You will not be disappointed. I loved it - inside pool, inside gym, inside restaurant, inside bar, etc. The rooms were very clean, neat and organized. Definitely will go back or find another one to stay at.
May 27, 2013
Rated 5.0 out of 5.0 by RedNeck88 Great Location & Great Staff !!!
This hotel is located in the heart of downtown Knoxville. Market square has great restaurants only a block away. Old City area within 5 minute walk from hotel. The best fitness room of any Crowne Plaza. Their staff exudes "southern hospitality"!
It's like having our second home in Knoxville.
May 25, 2013
Rated 5.0 out of 5.0 by tccc Excellent stay
Though I travel to Knoxville often, I haven't stayed in this hotel in quite a while, mainly as it is a bit tougher to get to than some of the other hotels. But, if you don't mind the one-way streets to get in; it's a great hotel. Very clean, excellent furnishings and a nice little walk over to Market Square. Check in was very nice and parking garage was acceptable and easy. All in all; a very good stay.
May 21, 2013
Rated 4.0 out of 5.0 by AuntieMom Noise from the street was the only minus
Traffic noise from emergency vehicles kept me awake. Remedy this by asking to be placed in an inside room or a room on the higher floors. But my room had a view of the market square. I would stay again because I was able to walk to the market and all around downtown.
May 18, 2013
Rated 4.0 out of 5.0 by K75S Great location for visiting Knoxville.
We were in Knoxville for my son's graduation from U T Knoxville.
We made the reservation months in advance.
Everything went well.
The 2 grandmothers enjoyed their stay as did me and my wife.
Breakfast buffet was good.
May 16, 2013
Rated 5.0 out of 5.0 by Suz1 Great location
Great location. Close to everything we wanted. Hotel
very nice. A little loud outside at night.
May 13, 2013
Rated 5.0 out of 5.0 by Bob1964 Great environment and service
My wife and I stay at the Crowne Plaza whenever we visit our daughter who goes to UT. We continue to have great service and the environment makes us feel like it is our home-away-from-home.
Employees have engaging conversations with us (and others)....from the moment we arrive, to breakfast, to an after-dinner drink, to departure. Just a great setting.
We'll continue to go there even after our daughter graduates next year.
May 9, 2013
Rated 5.0 out of 5.0 by Tony39 Professional staff and a clean and comfortable room
The Crowne Plaza is my hotel of choice when visiting Knoxville on either business or pleasure.
May 8, 2013
Rated 3.0 out of 5.0 by JSquid Location
Great downtown location one block from Market Square and most businesses .
Parking was reasonable and hotel staff friendly and accommodating.
Room clean and internet free, but bathroom space was limited, Resturant closed at night, and Ambassador Membership was not honored.
May 8, 2013
Rated 5.0 out of 5.0 by appdancer A good stay!
I found this hotel to be very convenient to historic downtown Knoxville and in easy driving distance to any other place in the area, including the University of TN. The parking was convenient and easy. The room was well-appointed and nicely kept. The staff was superb in their helpfulness and friendliness. The breakfast buffet was varied and tasty. All of this experience was perfect for me!
May 2, 2013
Rated 5.0 out of 5.0 by boom12001 Week of April 22
I had to reserve 3 rooms with short notice. After looking over the Knoxville area I decided to try the Crowne Plaza, and I was not sure of the downtown area since last visit. I was very pleased in the way my arrival was anticipated and handled. The staff were very helpful and kind. The rooms were better than expected, I wanted king but the double was very pleasent, and after all it was short notice.
I will go back and stay again when I travel to the Knoxville area. Downtown Knoxville has changed for the better in recent years and the Plaza makes it even better.
April 30, 2013
Rated 3.0 out of 5.0 by tonylad A fair experience
On arrival, we heard from the check-in what we expected. Then when we entered the room, it was not what we expected at all. When booking and upon check-in, I expected that our King size room came with a pull out couch for our daughter. We were then told that King size rooms never come with a pull out couch due to size limitations. We then had to downgrade to a queen size which did have a pull out couch.
We simply felt misled through the whole process. They knew we had a child with us when booking and when checking in and yet it was never communicated to us that the room we picked had no extra bed!
Other than that, we felt like they were penny pinching from us. From parking, to valet, to pouring extra-cost OJ at the breakfast table.
The hotel was clean, nice enough and well located but we won't be going back.
April 26, 2013
Rated 5.0 out of 5.0 by AliO Great location
The hotel staff are uniformly pleasant, the facility is clean, and the location is terrific. The Crowne Plaza is my favorite place to stay in Knoxville!
April 25, 2013
Rated 5.0 out of 5.0 by Gladys24 True Southern Hospitality.
I was beyond pleased with my stay here at the Crowne Plaza in Knoxville. My husband and I were traveling cross country from Virginia to California and Knoxville was our first stop. We were greeted by the men at valet (which by the way a huge plus) and when we headed inside we were then greeted again by the front desk. They truly made us feel like they wanted us there and not just like any other customer. In addition we were acknowledged as Priority Club Members which was appreciated. We also were travleing with a pet and the staff was beyond caring of him and one of the men in valet even provided my dog with some biscuit treats. We were so stunned at the service we recieved at this location because we have never been treated so nicely in any hotel we've ever stayed at that when we checked in at other hotels for the remainder of our trip, we made sure The Crowne Plaza was at the top of our list when possible.
April 24, 2013
Rated 5.0 out of 5.0 by same2u great hotel for business or pleasure
My husband and I make annual visits to knoxville to see family and we always stay at this hotel. It is great and the staff is always friendly and helpful. Rooms are clean and comfortable. Location just off market square cannot be beat. We'll be back next year!
April 23, 2013
Rated 5.0 out of 5.0 by jaybird42 Excellent service and staff
I just finished my second stay at this hotel, and I must say that the staff and their service are top notch! When visiting Knoxville, I cannot think of a more convenient or better place to stay. The workout facility should be the envy of all other hotels. I highly recommend this hotel whether your trip is for business or pleasure.
April 22, 2013
Rated 5.0 out of 5.0 by betsyo12 Great place to have a meeting
Good place to hold a meeting. Food was good. beds were comfortable
April 19, 2013
Rated 2.0 out of 5.0 by Ksbp Room nice but many issues with this hotel.
I liked the room a lot. But I didn't get my room until 3:45pm and I originally came in at 12pm. I was with a convention and the block of rooms that were reserved took time to get into them. I was surprised since I am in the priority club. I also felt it was poor service when you only have 2 carts for luggage for the whole hotel. I had purchased a lot of plants and other items and I was not able to use one of the carts unless it was done by the bellboys. I was getting out of the hotel early in the morning and they still would not let me use a cart by myself. It took us 4 trips up and down the elevator with 2 people to get everything out. Finally, the bellboy asked if he could help. But we didn't need him then. Just think if I had taken up this one persons time. I had to use the service elevator since you only have 2 elevators for 12 floors of hotel. It was too slow for most of the time I was there. Also, I was told that the steps getting out of the garage area was very scary to manipulate.
April 18, 2013
Rated 3.0 out of 5.0 by DanaO Clean room but water temp control terrible
All was well except for the shower would get extremely hot then ice cold. Obviously the temperature regulator was bad. Other than that, it was a nice stay. Very friendly staff, comfortable bed and clean rooms. Nice atmosphere.
April 12, 2013
Rated 5.0 out of 5.0 by Snipes1009 Excellent Overall Expierience
Usually when I stay at a Crown Plaza, I get mediocre service and room. Usually unsatisfied when I leave. However, this Crown Plaza is the best one I have ever stayed at by far.
The front desk, room service personnel was excellent and really know what they are doing when it comes to hospitality. The rooms are very nice and have a Keurig coffee maker in them. Lovely view of Downtown from any room. The breakfast buffet had excellent food and service.
There is a little market area with shops, restaurants and parks for you to enjoy the nice weather.
I am currently trying to schedule more appointments in Knoxville just so I can stay at this hotel again!!
April 10, 2013
Rated 4.0 out of 5.0 by Goodorbad Crowne Plaza downtown Knoxville
The entire stay was fairly easy. I have grown to expect this with as many hotels I have stayed. The price was not bad. I believe that it was off season as it was cold and wet out at the beginning of April. The room was nice. The bathroom was also nice. The walls seemed thin. Dinner and room service were a bit pricey. I have found that if you eat in the hotel and order room service, you expect to pay more. Right across the street from the hotel are a plethora of eatery's. So if the weather is good and you are in good health, walk across the street and enjoy the variety at a better price. One complaint I have is paying "extra" for parking. Though, compared to the food bill, it was really a small amount, I was surprised to hear I would be charged extra for a garage that is attached to the hotel. All the staff was helpful and I enjoyed my one night stay at the Crowne Plaza.
April 10, 2013
Rated 5.0 out of 5.0 by sandra55 nice hotel
Very helpful staff. Nice clean rooms, bed could have been a bit more comfortable with better pillows. Good choice of buffet breakfast in morning. Enjoyable stay.
April 7, 2013