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Rated 4.5 out of 5 by 553 reviewers.
Rated 5.0 out of 5.0 all day long The staff everywhere was great. I have absolutely no complaints. July 29, 2015
Rated 5.0 out of 5.0 by Five star service Everything was first rate from my early check-in, the quality and comfort of the room, the great craft beer in the lounge, the hotel location and facilities and my quick check out. Michael, on the concierge level was particularly helpful and hospitable. I look forward to my next trip to Knoxville. I wouldn't stay anywhere else. July 29, 2015
Rated 5.0 out of 5.0 by Great experience Staff from the parking attendant to the front desk clerk were friendly, personable, professional, and helpful. Room was very clean and we liked that it was very energy efficient. Only complaint is that the pillows were "overstuffed" for our preference, but we were too lazy to go to the car and get our own pillows. Would definitely stay there again. July 29, 2015
Rated 5.0 out of 5.0 by Exemplary! This location has "hospitality" in the bag! EVERYONE on staff was friendly, cheerful, helpful, and accommodating. We received a complimentary room upgrade at check in. The room was clean and comfortable, and overlooked the World's Fair Park area. Our upgrade included breakfast, which was prepared and tended to by Michael, who greeted us each morning with a cheerful and outgoing attitude. We had delicious dinners in the hotel restaurant, attentively served by Joel one evening and Jack the next. We had vehicle trouble while visiting, and one of our party was attending a seminar at another venue about a mile away. The front desk agent, Collin, immediately advised us that the hotel's shuttle would be available to take him to the venue and pick him up; so very helpful. It worked out very well. At various times during our stay, several of the staff were quick to make recommendations re: things to see/places to go around the Knoxville area. Even though we didn't have time to take in much, this lodging is one we would definitely return to when we're able to visit Knoxville again. Exemplary staff; excellent lodging. July 28, 2015
Rated 4.0 out of 5.0 by Greet Weekend Getaway The location of this Hotel was great! We were close to everything and alot of places were even in walking distance. The room was comfortable and clean. They have a "Speed check-out process" which means they slide your bill under the door and you can leave at your own conveinance. Unfortuneately, I did have the maid walk in on me the last day. It was a knock while opening the door moment. She appologized and left. All staff was helpful and nice. I recommend that you eat breakfast elsewhere. Food service can't keep up when it's a busy weekend. It was the same things every morning, We even waited 15 mins before we were sat at a table. July 24, 2015
Rated 5.0 out of 5.0 by Pleasantly Surprised This facility looks like it was just built. It was beautiful. The rooms were quite nice and the beds were perhaps the best I've ever slept on. A perfect combination of mattress, pillows and blankets. It is downtown, close to everything with a complimentary shuttle available. It is a great place to stay. July 23, 2015
Rated 5.0 out of 5.0 by Vacation WE had a fantastic time in Knoxville the Holiday Inn was very relaxing and friendly. the service was great and the food excellent. July 20, 2015
Rated 5.0 out of 5.0 by One of the Nicest Hotels I've Stayed in. Upon arriving to the hotel the staff was friendly and helpful in every aspect of our stay. There willingness to make our stay as comfortable as possible was refreshing. The rooms were clean and the knowledge of the staff of the surrounding area was a relief. They pointed out all the local attractions and offered directions and safety tips for the area. A to this location. July 20, 2015
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