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Rated 4.4 out of 5 by 260 reviewers.
Rated 4.0 out of 5.0 by Great location, great night rest The location was very convenient ... Downtown Knoxville. Staff was extremely courteous and helpful. There was no fridge in the room ... unusually for a business traveler-focused hotel. July 28, 2014
Rated 5.0 out of 5.0 by Awesome waitress in the Windows Restaurant Our waitress Diana, was so friendly and knowledgeable about the food selection for dinner. Her smile brightened a very dark, rainy day. When she found out that we come from out of town to attend a country singer's concert that night, she came back to our table to engage in conversation with us. Even though it was her 1st week there, she handled our order like she had been there for a long time. The food was excellent also. Patrick the manager on duty made sure he came to our table and introduced himself to us and wanted to know if everything was to our liking. This is super great customer service. July 26, 2014
Rated 5.0 out of 5.0 by Relaxing atmosphere Needs a circulation fan in bathroom but other than that I was very pleased with my stay. July 23, 2014
Rated 4.0 out of 5.0 by Appreciated friendliness of staff For the rate of the room we expected microwave and refrigerator. Pillows were small. Great service from staff. Maids in the hallway said hello and told us to have a good day. Management catered to us and made us feel special. Would have preferred to have more access to food. July 23, 2014
Rated 5.0 out of 5.0 by Wow! So accomodating, comfortable, and clean! Holiday Inn World's Fair, Knoxville, is in a wonderful location, was extraordinarily comfortable, and the staff were professional, accommodating, and helpful. They all managed to be warm and friendly to our VERY large family, who were all in town for a happy wedding celebration, and who were all delighted to be together. Each one of them made us feel as if we were so very welcome; they were all pros. Thanks for a wonderful stay. July 23, 2014
Rated 5.0 out of 5.0 by Great location and amenities We had a great stay at this Holiday Inn in Knoxville. 2 minutes from the University of Tennessee campus. The green space with fountains and War Memorial next to hotel were very nice. Also the free trip to the top of the Sunsphere overlooking the city of Knoxville and the Smokies was impressive. For location to campus, Convention Center and Downtown, this is your best bet. Even though hotel is 30 years old they they have kept it updated and current with latest technology. Our room had a state of the art thermostat and a motion activated night light in the bathroom. Plus with 4 elevators a wait to go up or down was never an issue. Also when you get ready to leave town you are seconds from the interstate. July 23, 2014
Rated 5.0 out of 5.0 by Individualized Service I arrived after midnight after a day of delayed planes. Michael, the desk clerk on duty went out of his way to be helpful. I asked to take a porclain cup to my room to make tea and he went to the kitchen to find one for me, and returned with the perfect cup along with sugar and stir sticks...all very much appreciated. Pleasant cleaning staff and great work. Lovely continental breakfast on the 11th floor. No tea there one morning, but the gal offered to get things for me and she had it available the next morning. Well equiped fitness room, kept cool, and nice pool. Beautifully set banquet lunch tables and delicious food. These little extras are what make customers remember hotels and plan to return. I hope our convention with Masquerade Fundraising returns next summer...I'd look forward to that! July 16, 2014
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