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Rated 4.5 out of 5 by 345 reviewers.
Rated 4.0 out of 5.0 by Attended SEMC annual conference The room was very spacious, clean, and well appointed. The only problem I had was with the outside noise at night because the room was on the front side of the building facing a major highway and a fire department. Motorcycles, cars with loud mufflers, ambulances headed to the hospital, and fire trucks kept me awake until 2-3 a.m, when activity finally calmed down. The meeting spaces were plentiful and very adequate for our group of about 500. The hotel was very convenient to museums and the free bus service. Everyone in Knoxville was very friendly. October 27, 2014
Rated 5.0 out of 5.0 by Great Accomodations I was attending the Southeastern Museum Conference annual convention, which was held within the museum, and was very happy with the accommodations and services of the hotel. The staff was very friendly and I never felt as though I was imposing on their time with my questions. They were knowledgeable about the area and even gave advice and coupons/ tickets to dining and services establishments as they were available. I did not eat in the restaurant but there were lunches during the convention that I believe were prepared by the hotel. I found this tasty and appropriate. The wait staff and bartenders were very efficient and very friendly at all the events they maintained. The rooms were clean. There were FOUR pillows on each bed in my room. Very nice. The furniture was in good shape and well maintained. There were no unexpected "sticky" spots where food or drink was spilled and overlooked (not uncommon I have learned) The hotel is located in a very active area. It is close to many restaurants, the market square, the theaters, the World's Fair park, University of Tennessee, the art museum, and the convention center. All of these are within 5 or 10 minutes walk from the hotel. October 27, 2014
Rated 3.0 out of 5.0 by An updated 1970s hotel The updates to the rooms are attractive, but.... When they updated the rooms they made the hotel "green," so you have to leave your key card in a wall slot to work the heat/AC. That's fine and dandy unless you want to lower the temperature. Instead of the heat just not kicking on for a while the AC kicks in. Not a good alternative. They left the old wall heat/AC units in, so it's noisy and the drapes blow all night. The place does not have sound proof glass, so it's noisy even on the 9th floor. The food in the restaurant was typical hotel fare. The breakfast staff was WONDERFUL (thanks, Michelle for being terrific). The dinner staff basically ignored us. The meeting rooms were a little claustrophobic -- I can't imagine they can actually be divided into smaller incarnations. October 27, 2014
Rated 4.0 out of 5.0 by OK Walls were thin with outside noise. Toilet paper rough. Breakfast inferior. Room was comfortable. October 26, 2014
Rated 3.0 out of 5.0 by Not that great for the price Arrived early, told room will be ready between 1:30 and 2:00, come back at 2:30, told room won't be ready till after 3:00. Tiny bathroom, horrible view of parking lot. To top it off they charged the wrong card! They billed me on the credit card I booked the room with online, not the one I gave them on arrival and when I checked online it showed a double charge (the second charge was removed the next day before I could call to complain). Overall: not that great and an unimpressive staff. October 25, 2014
Rated 5.0 out of 5.0 by Amazing Experience The staff were great, the room was very comfortable. Would've liked for there to have been a refridgerator in the unit. Overall great October 25, 2014
Rated 4.0 out of 5.0 by nice but noisy This was a clean, updated hotel with friendly staff. The major downside was the traffic noise that seemed to go on all night. October 24, 2014
Rated 4.0 out of 5.0 It's all about location Very close to downtown, in a very pleasant setting is the best thing about this Holiday Inn. Very helpful and attentive staff on check in. The hotel seems primarily geared to conventions, conferences and events as might be expected given its location so lacked a bit of life on the Sunday night we arrived. The breakfast on the executive floor was of poor standard and the actual breakfast area environment could have been better and cleaner. We were unsure whether the 'hostess' was there to help us or to make sure we didn't make off with extra supplies - it was that kind of atmosphere. No problems with wifi for my laptop but my wife's i-pad would not connect despite the best efforts of the staff. If you are looking for a hotel close to downtown Knoxville this is pretty good October 24, 2014
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