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Rated 4.4 out of 5 by 253 reviewers.
Rated 5.0 out of 5.0 by Individualized Service I arrived after midnight after a day of delayed planes. Michael, the desk clerk on duty went out of his way to be helpful. I asked to take a porclain cup to my room to make tea and he went to the kitchen to find one for me, and returned with the perfect cup along with sugar and stir sticks...all very much appreciated. Pleasant cleaning staff and great work. Lovely continental breakfast on the 11th floor. No tea there one morning, but the gal offered to get things for me and she had it available the next morning. Well equiped fitness room, kept cool, and nice pool. Beautifully set banquet lunch tables and delicious food. These little extras are what make customers remember hotels and plan to return. I hope our convention with Masquerade Fundraising returns next summer...I'd look forward to that! July 16, 2014
Rated 5.0 out of 5.0 by great place to stay in Knoxville staff were very friendly - rooms are nice, clean and comfortable. underground garage could use some attention. July 16, 2014
Rated 5.0 out of 5.0 by En route to Mississippi We were traveling from Northeast to Mississippi and wanted to find a good place to stop - and having traveled through Knoxville earlier this year (but only stopping for two hours to walk about) it seemed like a cool place for a stopover. Indeed it was - hotel was perfect central location - room was clean and beds very comfy - staff was hospitable and helpful. July 16, 2014
Rated 5.0 out of 5.0 by Great Room and nice staff This hotel has a great lobby. Rooms are very nice with comfy bedding. Pool is great, with large lounging area. Hotel is convenient to University of Tennessee, dining and is right beside the Sunsphere. July 15, 2014
Rated 4.0 out of 5.0 by hotel close to college this hotel is close to "the hill" or University of TN. it was nice and clean, the restaurant was clean as will. the menu was a little pricey for breakfast. Our waiter was quick to point out the breakfast buffet (13.95) which included beverage and omelets if you so desired. this was a good deal. would have loved a mini fridge in the room to keep travel beverages cool. July 15, 2014
Rated 4.0 out of 5.0 by Scratchy Sheets The sheets were a bit uncomfortable (kinda scratchy), but everything else was great. July 14, 2014
Rated 5.0 out of 5.0 by Enjoyed my stay... We stayed here for two-days. The room was nice, comfortable and clean. However, no mini fridge or microwave was available in the room. I wish if their bathroom is little more spacious and the internet speed could be little faster. This place does have a lower parking garage, which was nice but $8/per day parking charge is little too much in my opinion. The staffs were friendly, courteous and very helpful though; even the hotel owner dropped by, and greeted all the hotel guests who were having lunch in the hotel’s restaurant. The hotel is in walking distance to Market Square. No doubt, it is a busy hotel. I would consider staying here again. July 13, 2014
Rated 5.0 out of 5.0 Wonderful, friendly staff Front desk staff extremely helpful and friendly. The guys at the front of the hotel were great, chatting to us, giving directions and telling us about the park and lake. Breakfast server was also really friendly. Excellent place to stay in a lovely area. July 13, 2014
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