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Rated 4.5 out of 5 by 404 reviewers.
Rated 5.0 out of 5.0 great location For downtown activity, this hotel is the perfect location. It is also easy to access from the interstate. January 28, 2015
Rated 5.0 out of 5.0 by Quick Trip to Downtown Knoxville Easily booked room, restful one night getaway, great breakfast, what more could you want for a spur of the moment trip! January 28, 2015
Rated 5.0 out of 5.0 Comfortable Room was clean and service was good. I would stay in this hotel when I return to the area. January 28, 2015
Rated 4.0 out of 5.0 by Downtown Knoxville Enjoyed our stay during the Ozone Invitational. Very convenient and within walking distance of everything we needed. January 25, 2015
Rated 5.0 out of 5.0 by shuttle Shuttle was great. Took us to restaurants on 2 nights. Pick up was timely. January 24, 2015
Rated 3.0 out of 5.0 by Reservation and Military Discount When I made reservations I requested two beds since I was travelling with wifr, daughter and granddaughter when we checked in was told there was only rooms with a single king bed available and that some people would have to sleep on the floor. We were able to have the staff finally provide us with a cot. Was upset that my request for two beds was denied. Additionally when I enquired about a military discount I was told that since the hotel was booked full and it was the weekend no military discount would be given. Seems that military discount should either be given to all military veterans at all times or the military discount not offered. There was no conditiond put on my being in a combat zone on a weekend or a weekday. To me this reply was an insult. What is the military discount policy???? If I am a Ihg Rewards member i should get it on any and all reservation regardless of whether the hotel is fully booked or it is a weekend. Need to get it figured out and apply accordingly. January 22, 2015
Rated 2.0 out of 5.0 by Dissatisfied room was not ready. Staff did not communicate well with each other about when room would be ready. Bathroom was extremely small. Restaurant was understaffed, bus boy had to take our order. Could not order from menu and forced to eat cold, disgusting buffet. January 22, 2015
Rated 5.0 out of 5.0 by Great Place to Stay The staff was great and very friendly. Everything you need there. A little pricey for room and in restaurant but that comes wiht the location....right downtown! Totally a wonderful experience. January 22, 2015
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